The service here is wonderful…read more I recently built a new computer with brand new parts and for some peculiar reason it wasn't working. I dropped it off here and the guy who fixed it texted me later and explained what the issues were and also offered assistance with other miscellaneous things (normally other PC shops charge extra for this). Being a student in Waterloo without a car, picking it up wasn't exactly feasible in the snow. I asked him if he could drop it off and perhaps have a look at my SSD (which came AFTER I gave him the PC) At my place, he set up the SSD and left. Not long after, I let him know I was having trouble installing the OS on the SSD. He offered to stop by and take a look at it, and of course fixed it. (It turns out that the computer was only recognizing one of the drives) This was all for a flat rate of 80$~. Overall, this was the best experience I've had at a PC repair shop. Highly suggest going here especially with newer builds.

Outstanding service every time. Always fixed my problem within a short amount of time. Very calm,…read morepatient and understanding . It i sgood to know they are there in times of need. Thanks so much ! Linda

This company took my daughters Macbook twice. He didn't fix it the first time. Charged her 800.00…read more He had her computer for 2 months (while she was in University). When he returned it second time the computer wouldn't close and the problem remained. She has emailed very respectfully and called a number of times and he will not return her calls or email. He had no problem keeping her money. Very poor costumer service. Sad when we are now thinking of going to small claims court.

I'm quite happy with the service I received here! From the first phone call to the day I picked it…read moreup, everyone was friendly and helpful. At first I was quoted a much larger price than I actually paid. My computer was repaired and works great. I will be returning for any future repairs.

very helpful. my computer was freezing and he got me to defrag a few times. no charge. so i'll be…read moresure to return.

From the owner: We Guarantee our work in the area or home reno in small or large needs.read more

Bought two microwaves. The staff member was courteous enough to lend the measuring tape and…read moreoffered to carry the microwave and even to my car. The location appears to be low traffic with lots of staff to help. The returns are easy too. I ended up returning one of my microwaves was hassle free.

To be honest, when buying an iPhone 12 with a cover, car magnetic mounts and a glass phone cover…read more(with a lifetime warranty...) the original sales rep was very kind and appreciative. That being said, I went in today and after chatting with three people, the lifetime warranty screen cover was not honoured and we didn't even get the magnetic case that's falling apart, that of which ALSO had a lifetime warranty purchased through Best Buy. Simply put, all be it cleaver, Best Buy no longer deals with those suppliers of products that I purchased the lifetime warranty on. After saying my phone is too old, after saying I can purchase another brand cover or even a new phone, I walked away before my frustration got the best of me. Be aware and beware when dealing with Best Buy. They are very creative with their dance to get out of product protection you purchase with them. After years of dealing with this very same Best Buy for both business (12 sites) and personal use, they have lost a multi-purchase customer today. Be aware. Be very aware.

Same day response to my email detailing all the checks I had done on my hardware. Nate confirmed…read morethat it was a motherboard issue making it uneconomic to repair my 5yr old laptop. Brilliant response just sad that I have nothing worth him repairing.. He could easily have said bring it and charged me but he didn't so that tells you all you need to know about his high ethics.and commitment to only doing what is necessary. Cheers Nate, I will be recommending you to all my neighbours and friends. DavidR

I contacted Nate via text message and he responded promptly and I was able to drop off my laptop…read morethe same day, and pick it up - fixed and ready to go - the next day for about half the price that it would have been elsewhere. Quality work - highly recommended!

Fantastic customer support right here in Town. Quick turn around, door to door service. Very…read morehappy to be able to contact TechKey when our system is giving us troubles.

Scott helped me troubleshoot an issue and was very patient and knowledgeable. Highly recommend him.read more

I have taken my laptop to Scott's before and was pleased with the service. I took my laptop into…read morehim yesterday figuring I would not get it back until after Christmas but he called me this morning that it was ready. Price was very reasonable and it is working great. Thanks to Scott Sharyn Mitchell

I brought my computer to this shop for diagnosis after clearly explaining the issue. At no point…read morewas I informed that there would be a $56.50 diagnostic fee, and I did not sign any work order or authorization form. After receiving a repair quote, I decided not to proceed and take my computer elsewhere. When I went to pick it up, I was told I had to pay a diagnostic fee in order to get my device back. My father was present during the interaction. The business also advertises "free estimates" on its website and does not clearly disclose diagnostic pricing. I would recommend that customers confirm all fees in writing before leaving their device.

Fixed my computer perfectly. Did the work while I waited. I tested it afterwards and everything…read moreworked perfectly.

Mike and his staff have always been great. They have done good, fast work for me. Even though…read morethey don't do a lot of Mac stuff they always find a way to help me out - even putting in new RAM in my Macbook (on loan) just to let me see if that was the problem. I highly recommend PC Options.

I have been studying computers for 4 years and am going to university in 2 months to study computer…read morescience. Yet these guys blew my mind! Fantastic service, great smiles, friendly attitudes, and very helpful! They will help you find what you want and need, not sell you on the most expensive equipment. I would highly recommend these people if your 20 years experienced or don't know a computer from a hole in the ground.