It looks like this place has had some rough times per the posts I have read. I can only speak from my recent experience with the team at Campus Walk.
My son had to find a place to live since he is no longer a Freshman and I wasn't to thrilled about University Village. I am sure he would have been fine, but I wanted something closer to the university for him. When I came across Campus Walk I read what the property offered and began calling to have a few questions answered that I had. From the time I began reviewing Campus Walk up until I signed on the dotted line for the lease, I must have called Campus Walk a minimum of 6 times. I was very concerned and critical about this new place for my son so I wanted to get an early feel. I have to say that the various individuals I spoke with could not have been nicer and very professional each time I called. There were a few times where a second party would answer on behalf of Campus Walk because the main office were helping on other calls, but each and every time my name and number was taken down, I promptly received a call back. Always with a cheerful and helpful attitude. Very happy with their customer service so far.
Moving forward to the move in....
It was a bit hectic during the move in, which was expected. Checking in was a breeze because of 'Fast Pass'. Very nice. There was one issue that I did come across and it was the cleanliness of the common spaces. Since this was a 4 - bedroom apartment, the apartment is quite spacious. With that said, there is more to clean. I understand it's up to the previous tenants to make sure once they move out, they clean the apartment; if not, they will get billed. Well, after driving 4+ hours that morning to 104 heat, my patience was a bit thin. I went back to the from office and explained what I had saw. I will admit I was a bit, stern, with my tone. The young lady who helped me, very calm and professional, apologized and said that there is a team on site for these types of issues and she will have them come over to clean the common spaces. I thanked her and went back to moving in boxes with my son. In less than 10 mins, if not sooner, there were two very nice and eager employees at my sons door. They had a full arsenal of cleaning supplies to tackle the apartment. They both greeted me and my son with a very warm welcome to the place and apologized for having to deal with the mess left behind by the previous tenants. They then got immediately to cleaning. Since everything was already unloaded and put in my sons room (the room itself had ZERO issues. Very clean and presentable) we headed over to Target and Safeway. By the time we got back, which was quite a while, the two employees were still cleaning the apartment. They were pretty much close to finishing up. I was shocked to see they were still in the apartment, but the young man whom I spoke with noted it really needed a good cleaning and that's what they are hired to do. That young man and woman did not simply do a half-ass job, they 'full on' cleaned that apartment like it was new. Once they were done, still with bright smiles, they apologized for the inconvenience and said goodbye.
Extremely pleased and thankful to those two.
Circling around....
Once the cleaning was done, I told my son to hang tight and that I would be right back. I immediately went back the front office to, first, to apologize for my earlier attitude towards the young lady who helped me. I know my tone was initially rough and I for one am the first to admit when I was wrong. Honestly, just because I was tired and hot, that is NO excuse to take it out on anyone because of an issue with the apartment. After that, I thanked them profusely. Not only were they helpful and professional, but with everything happening at once with everyone else moving in, they made sure to fix the issue and not let it linger or even ignore it. They showed, to me, they are 100% about customer service.
In the end...
The reason I am writing this 'wall of text' review is to show that there are those of us whom have had a good experience, even with a hiccup or two. I feel they are really trying to mend their reputation and so far from what I have seen, they are on the right track. I understand it won't happen overnight, but if they stay the course, they will be fine. It also looks like Campus Walk has learned from their previous management team that if they do not turn around how this business is being ran, it will get to a point where they won't get enough quality tenants along with a high/positive rating.
Thank you, again, for all your patience and help Team Campus Walk.
/cheers!
Here is to hoping for a positive year. read more