Zip, Zero, Nada, No stars at all. In my top 5 worst experiences I've ever had at a supposed…read more"luxury" apartment community. I found this property online & I never got to actually tour the unit or the property because I was moving from Southern Cali, had I toured first I would have never moved in. One of the main reasons I chose this community is because they advertised they are 100% NON-SMOKING INSIDE, OUTSIDE & ANYWHERE ON SITE. Fast forward to my move-in... Two nights into my lease & I smell a strong cigarette odor. So strong in fact, it was as if someone was smoking in my apartment. I then realized it was coming from the vent in the bedroom. A day later it smelled as if someone was smoking weed in my living room, again, coming from the ceiling vent (aka HVAC). I emailed & called the office the day after & when I complained about cigarette & weed smoke coming through the HVAC permeating my living area, management gaslighted me & stated "It's most likely someone's food burning in the kitchen." LOL. Yeah, because burnt food smells like cigarettes & weed. They said, "It can't be coming through the HVAC, that's not possible". However, it was BLOWING INTO MY UNIT FROM THE VENT so yeah, couldn't possibly be via the HVAC. All they provided were excuses & lame reasoning to avoid doing their job & GETTING TO THE BOTTOM OF WHO WAS SMOKING IN THEIR APT -or- who was smoking around the apartment buildings. The lease clearly states there is "no tolerance for smoking" however, management allows it, knows about it, & does NOTHING to stop it. LAZY. Straight L.A.Z.Y.
Things you should know that they don't advertise on their website: There are cig butts all over the place, they DO allow smoking, dog crap all over the place, dog piss on the buildings (yup, really) so it smells just like downtown SF in some areas of the property (specifically the entryways). There's a "resident lounge" however, it's only open during business hours & closed on the weekends. Who the hell is going to hang out in there during business hours?? Most people are AT WORK during business hours which makes the main area of the clubhouse USELESS since it's locked up at 5pm AND on the weekends. The seating area around the pool is always a mess, the cushions are on the ground instead of on the seats, there are dog poo bags missing at the dog stations half the time, the dog bath area has zero water flowing to it randomly, they don't do background checks on incoming residents which allows a plethora of less than desirable people to live there, (I didn't realize this until after I moved in). I lived next to a drug dealer, AWESOME! He had customers running up & down the staircase every half hour, they'd smoke out, the customer would leave, then another customer would come pounding up the stairs, knock, go inside, slam the door closed... It went on like this for the ENTIRE 4 miserable months I lived there. I figured out that was where the weed odor came from every day/night.
These things should be noted as well -The construction is crap, I could hear my neighbor going pee if I happened to be in my bathroom when he was in his. From my unit, I could clearly hear his dog howling all day then, when he came home, constant yelling/fighting going on between a man & woman- SCARY to have to hear on a regular basis to say the least. -The washer/dryers are a joke. When they operate they make a clanking sound so loud that I thought someone was knocking at my door. Additionally, when neighboring units do their laundry, I could hear their machines clanking from MY apartment. Super- F'ing ANNOYING. Lastly, the management nickels & dimes the residents to death. Believe it or not, they charge for hot water, cold water, a base fee for "use of water", amount of water, AND heating the water. Yes, I'm serious, literally ALL 5 things. I don't even know how that's legal but they squeeze as much money out of the residents as they can. The obvious major issue I had was the lack of rectification when I made them aware of the smoking issue (repeatedly) when they were supposed to be a NON- SMOKING property. They passed the buck onto the after-hours security company however the security company is not allowed to enter units so they could not confirm the issue of the terrible smell of cigs & pot in my unit. I complained so much they finally let me break the lease with zero penalties. Not to be nice, but to get me out of their hair. The longer I lived in that sh!t box, the longer they'd have to deal with me riding their a$$es to DO THEIR JOB.
Super expensive & Super Not Worth It, just a solid disappointment. If you want to live around felons, enjoy piles of dog poo, like inhaling 2nd hand smoke from cigs & weed, enjoy noisy apartments due to crappy construction & LAZY, unprofessional management, then this place is for you!
