Very poor. I purchased a new HVAC for my home in Old Town per their suggestion. They never stuck…read morearound or replied to my messages asking for follow up service. This is a typical poor service business with NO interest in customer satisfaction. Called one of their competitors and got everything I needed taken care of. BEWARE of Kelvin's. What a shame as he is typical poor service and no communication.

Could not ask for anything better . When I woke up that morning it was 89 in the house I called…read moreKelvin's and 2 hours later the problem was fixed and we had cool air again. If anything goes wrong again I know who to call.

Boudreaux's AC service has gone far and above what I ever expected. When my AC broke, Mr…read more Boudreaux couldn't get the parts needed at that moment to fix it. Because it was so hot, he brought a temporary window unit to use until the parts came in to fix my AC. I could not have survived without that window unit to say the least. When the parts arrived, he fixed my AC and didn't even charge me for the temporary use of his window unit. For that I will always be grateful! Other AC professionals gave me quotes, but their prices were more than I can afford. He managed it fix my AC and it has worked great ever since. As far as I'm concerned, I will never use another AC company. He truly cares for his clients. Deean

Always right on time and solve my problems efficiently!! I won't use anyone else! I won't call…read moreanyone else!

If you want to be jerked around this is the place to contact. Called the office around 815 on a…read moreMonday morning concerning a leaking pipe. The girl who answered took the info and said a technician will call me. Waited all day for call that never came. Called them again the next morning to inquire as to what's up, I'm still waiting on call. Same girl said "They" worked late last night and should receive a call "today". I asked if she could give me an idea as to when they may call and was told "early this afternoon". I'm writing this review Saturday, 6 days later and I still haven't received a phone call.

Amazingly responsive. Reliable. Clean. Honorable businessman with mechanical know how…read more My old system needed the biannual maintenance. Took about an hour. All good for many years. I trust this merchant. Would recommend and use again. Thank you.

I was told the tech would be here around 10am and they was on time. The issue was identified and…read morerepaired AC system in no time . The 2 guys were very knowledgeable and customer service was excellent . I would recommend this company and will be using them again for a yearly system check. Thank you for the quick service .

Great service. Always on time. We have Used them multiple…read moretimes, and have been impressed each time.

Benfatti came out within 3 hours of calling. My unit was from 1999 so I needed a new unit inside…read moreand outside and new duct work. The workers Shaun and Noah were very professional and knowledgeable and pleasant to work with. They installed my new AC in two days. It was 95 degrees outside so you can imagine how hot the attic was. We upgraded our unit and got a top of the line Trane. When we got back home it was already cool and everything was cleaned up. They answered all of our questions on how to operate the new AC. We have a10 year warranty and will be using Benfatti for our yearly maintenance. I would highly recommend Benfatti AC for your needs.

My air conditioner failed, and my home warranty company resisted paying the repair cost estimates…read morefrom two different companies. The companies they used were very unprofessional and did not impress me with their knowledge. We finally decided to accept the warranty pay-out and choose our own company, and we chose Benfatti. We could not have made a better decision. Cory, the salesperson, explained all our different choices and guided us into selecting the right unit for our house. While we waited for the installation, he provided two window units to keep us comfortable. Sean, the lead repair technician, and his assistant were very polite, efficient and explained what they were doing and why at all times. We were highly impressed by the professionalism of everybody involved with the job. At the end, the owner came and performed a very detailed inspection of all the work performed. We feel absolutely comfortable that everything was done right and will last for a very long time. I cannot recommend this company enough; I'm just sorry we had to go through two other companies first.

just now NEW…read moreServices: HVAC duct & vent cleaning, HVAC system maintenance, Ductless heating & A/C services, Repair HVAC Positive: Professionalism, Punctuality, Quality, Responsiveness, Value We have used Burkhardt on several occasions for both maintenance of our HVAC, installation of our generator, and repairing our AC. I'm not really one to write reviews, but this company is exceptional. Their customer service is stellar. They do an excellent job, fair pricing, and are quick to get your service done. As anyone knows that lives in Louisiana, living without an air condition is a miserable experience . We have had several issues in the last few months but Burkhardt has been there within 24 hours They actually come when they say they are going to and are no nonsense about getting the job done. . Highly recommend this company and always a pleasure to deal with.

these people spend a lot on commercials but they don't live up to their promises. They came and…read morelooked at our project and promised to send the "big boss" back for an estimate. We then made a second specific appointment with their office. No one came and no one called. They should stop spending money on commercials and concentrate on giving honest reliable service. Stay away!

Our regular AC guy Victor was on a job and we had an emergency. He asked Joe from DuPont come by to…read morehelp us. He showed up, took one look, took care of it and helped us out more than he had to. Nice. Competent. Experienced. Really appreciate. Thanks Victor and Joe!

We used this firm on recommendation from our electrician. On the 1st visit (Friday) it was…read moredetermined that ants had clogged the contacts. $143.00 The technician cleaned the contacts and the system worked. I didn't turn on the A/C until. Sunday. And it didn't work. Another technician arrived on Monday and determined that the contact needed to be replaced and did so. He also helped me find and treat the ants. No problems until I received the second bill $298. 00 That's $441.00 for a $200.00 part. My major gripe is that We were charged an additional $98.00 for the second service within two days. That's just not good customer relations. Will never use this company again and will not recommend. To add insult to injury the part actually costs less than $30.00. I don't mind a business making a profit but that's a bit much.