My dad and I had a really frustrating experience here. It started off well -- we spoke with Don,…read morewho was friendly and encouraging, and he set up an appointment for us to bring in our camper. But once we showed up, everything went sideways. Even though we had an appointment, we ended up waiting around for three hours. They told us they couldn't give us a value that day and needed to keep the camper overnight. We were told by Daniel we'd get a call the next morning, and if we didn't, to call at noon. We followed up -- nothing. Called again later that day -- still no answer. The next day, we were told the sales manager wasn't even in. We asked to speak with someone else and got a manager named Rick, who told us they wouldn't take the camper due to a list of "damages" that were completely made up. This all happened while we were on a serious time crunch -- my dad is moving out of town, which we made very clear from the beginning. From Tuesday to Thursday, they kept our camper and gave us zero updates, wasting valuable time. When we went to pick it up, we found the trailer jack had been bent -- it was fine when we left it. We couldn't even hitch it properly to drive away. Eventually, they did replace the jack at no cost, but the damage was already done -- to our schedule, and our trust. Overall, the whole experience was full of broken promises, poor communication, and careless handling of our property. I wouldn't recommend this place to anyone, especially if you're depending on timely and honest service.

Zero stars! CONSUMER BEWARE. Do not buy the 2018 Keystone Passport 2920BH! Camping World told us it…read morewas worth $0. Told us it had so much water damage in the walls. Told us that they weren't interested in it and would not even put it on their lot. Said a wholesaler would buy it for a lot less than what we wanted. We did the deal with wholesaler though Camping World. AND NOW ITS ON CAMPING WORLD'S LOT! Asking for $17,499!!! They are scammers and con artists. Horrible business ethics! Do not do business with them. They steal from hard working people! They should all be ashamed of themselves!

I will never buy anything there I paid 1500.00 dollars,to the hamburg location for a camper I…read morebought from them and they didn't check nothing on the hot water heater didn't work I just found out the oven doesn't work right the touch pad is bad they owed me a 137.81 for a service call for the hot water heater they are a piece of shit just like camping world. And I Noah Ingram was the GM don't look for help from him the co. are crooks

stay away from this place. BE AWARE. these guys are complete idiots. they are not trying to sell…read morecampers that actually work. they are trying to sell campers to people that have no idea about it!!

We were stranded after the first day of our 5 week RV trip across the country and our Tiffin dining…read moreroom slide would not retract. On a Saturday, after going to all the big name RV dealers to no avail and calling a bunch of Mobile RV Repair Services, Jon was the standout and our savior - such a hard worker, a man of his word and best of all an outstanding mechanic and repair superstar. He not only got the slide in, he repaired the break in the electric wiring to the slide motor, so now we can live large for the next 5 weeks. This is not to mention what a nice man, charging a very fair and reasonable price. I can't say enough good things about Mainland & Marine Motor Sales. Thank you, thank you, thank you!

Must say my experience with motor work was a night mare , I must say iv waited for 4 weeks to get…read moremy boat motor up and running, they did that but the starter motor they replaced fell off while I was in the water on the first run here they stripped three bolt holes and the starter was never tight ,and my carburetor joke plunger didn't work on cold start ,I had to fix all this my self to get back into the water, not very happy with there service,

My slide on my camper was out about 9 inches and I could not get it to go back in. I called Stearns…read morebecause I thought they were mobile RV repair. They do not have a mobile RV mechanic. However, they did send two gentlemen to my house to look at it. It was determined I would need new slide rails. The gentleman were knowledgeable and friendly. They manually got the slide in and helped put tiedowns all the way around my camper. I connected my camper, drove it to Stearns. Within four days I had my camper back and was ready to go on my next trip. I would highly recommend everyone there. I felt the price was very reasonable. I was very nervous about what it would cost.

This is the kind of business you want to patronize. The owner told me he got sick of the corporate…read moreRV world and wanted to set out on his own, to do things the right way. That's what he did for us. We left our new-to-us home with Stearns and they went above and beyond checking it over and doing the service requested at a great value. They did it quickly and thoroughly, with great communication throughout. Plenty of parking space in beautiful, wide-open area. They're not an RV dealer, they are solely focused on caring for your RV, which is refreshing. No upsell. We'll be using them exclusively for all our RV care needs!

We found a travel trailer on their website. We took a ride to check it out, we were immediately…read moregreeted by the front desk and asked what they could help with we expressed what was going on and the person guided us to Gabby our sales person. While with Gabby we expressed what we wanted to look at and we walked out to look at the two travel trailers we would have been interested in. We then went to the office and told her we can buy outright. She pushed us to finance it to then we found out we couldn't finance the travel trailer we really wanted. We checked out another trailer that was cheaper and stated we had the money for it yet again and was pushed for financing. Once we went to pick up the trailer we met with service and got it all hooked up and made sure everything was safe to roll down the road. Never to see Gabby again or even walk through the trailer before we signed papers or anything. We were new to trailer ownership and were not shown anything or told anything. Needless to say they left us in the dark and made sure anything couldn't come back to them for safety issues otherwise I felt it was a quick money maker for them. Not worried about the customer at all. I will not recommend them due to we have a lot of friends looking for trailers to now go with us and they to are new to trailers and wouldn't be told anything about how to work anything.

Dave was da bomb. He advice to upgrade to a larger towing capacity Blue Ox and receive a…read moremanufacturer rebate made my purchase worthwhile.

Exceptional customer service! I just purchased my first travel trailer…read more We worked with Dave and Brenda. All my questions were answered in a timely manner. No haggling on the price. The service department was knowledgeable and patient with showing us how everything worked inside and outside the trailer. They really take the time to make sure you are comfortable with everything!

No technicians to do any work. A family business that is a victim of not finding anyone willing to…read morework.

They sold us an RV that has an issue that we believe should be covered under warranty. We have been…read moretrying to contact them for months... Not one f*cking person has called us back. Not one. Not even attempted. Once they sold us that P.O.S. they kick you out the door and you never hear from them again. There will now be lawyers.

We purchased our 2021 RV from another dealership in Sept. From the first weekend we had it…read moredelivered we had issues with the door. Phone call after phone to the service department got us absolutely nowhere. Even messages to the General Manager never got us a return phone call. Finally I called the MFG and got the name of RV One in Fleetwood. After a few phone calls and emails Phillip the service manager jumped right on the problem and we are now waiting for approval from the MFG to have the warranty work done before camping season begins. I did not buy my unit from them nor have I ever met them but they to this point have gone above and beyond to help fix my new camper issues. I will definitely be using them for any future RV purchases.

This dealership is now Optimum RV. We took our 2024 Columbus River Ranch in to have several things…read morefixed last month. They did not do most of the work we asked them to perform. However, they claimed to have done much of it and charged us for it. Our oven would not turn on. They claimed to fix that, but did not. Half of our outlets and two out of three air conditioners are not working on our generator. They claimed to fix that, but did not. Our tank sensors are not reading properly. They claimed to fix them, but did not. We asked them to fix the doors on some of the storage compartments, but they did not do anything with them. In addition, they took our power cord off the reel and did not give it back. They claim they don't have it. They did fix the control panel. They also fixed the steps and lubed a slide. All of this took two weeks while we had to stay in motels because our trailer is our home. It also got to the point where I expected to call several times to check on the status, because they usually didn't return phone calls. They were well aware of the fact we are full-time rvers.

My wife and I have been looking for months and origionally we thought we'd get a better deal at one…read moreof the big brand camping places. Family Camping is only moments from our home and yet we did't really bother to look at too many things there but we did look at a few. After being completely frustrated with the hard pitch at other dealers, we decided to stop in FCO.. We are so glad we did. We just purchased our new camper, we got a a better deal than we would have elsewhere and even more importanly FCO was (and continues to be) awesome to deal with. Questions, answers and lots of help. Bill is great and now I don't think I'd even consider dealing with anyone else. If you're looking, make sure you check them out

Easiest and cleanest rv rental around. No set times to pick up or drop off. Willie is there for you…read morefor any questions or issues you have. I highly recommend his service

From the owner: All inclusive RV Rentalsread more