BUYER BEWARE Due to safety concerns, we decided to cancel the purchase of a used RV from Camping World. They have refused to refund any portion of our deposit, saying they can keep it because of costs they incurred. They have refused to respond to our multiple requests for an itemization of these so called costs. They DO NOT guarantee or warranty ANYTHING on a used purchase. You drive it off their lot, it's yours as is. Shop around. You're better off going through a private owner than purchasing through Camping World. read more

Absolutely SUCKS! They make a lot of promises to make the sale but after they get your $80K and you need service...... Go ahead, I dare you... call the number, figure out how to get thru to the service department and try to get a live body!!!! I've called 5 times in 30 days, left multiple messages and still cant get my RV in for warranty issues. Oh, did I forget to mention that when I stopped by in January to set an appointment they were booked out 2 months!!! Of course, that must be the busy season in Colorado for RVing....... read more

I'm picking up my 2018 camper, that we bought brand new, today after multiple visits concerning a furnace issue. It's a loooooooong story. But I'm hoping it's FINALLY fixed! Mathew, the GM, has been working with me closely and promised a brand new furnace if we can't get this one to work right. I'll report back, with lots of background info (emails, texts, etc.) to back up our experience, after we pick it up and test it out...one last time! I'm going to give this 3 stars just for now but hope to bump it up to 5 once we find out if the furnace is good to go. read more

Shout out to Garrett. Nice guy, good salesman, very knowledgeable, courteous, not pushy, great experience.

do not buy from camping world. i just bought a camping trailer and in this first rain it leaked everywhere. the floor in the camper is dificient and if we dont fix it, we will fall through it. i asked if they would fix all since we just purchased it. of course they will nost help fix any of these horrible problems. do not buy from camping world. read more

I went here today and put myself on a waitlist to talk to a salesperson... they never called or texted me. Terrible way to do business. I'm hoping management sees this, because the issue seems to be the woman at the front. read more

If I could give negative stars I would. We bought a brand new 2018 motorhome. When we did the walk through and noticed some issues- the sales guy said oh, stove isn't working because you need a ss pan, other things not working because it hasn't been driven. We foolishly took the motorhome off the lot and went camping for 5 days. Numerous issues- hear didn't work, stove, slide, and on and on. We took it right back on day 6. They have had it ever since! 13 months! They say it's fixed and we send a inspector out and it's not fixed. In the 13 months they have had this they fixed a few items on the list- that's it. And. While it's sitting on their lot they didn't drain water out of pipes (like they said they did and in writing) and the pipes froze! Today, they said it was ready and guess what- it's not! Stay away from CW read more

I have two separate experiences which I will detail. My husband and I bought our first RV a few weeks ago from James (salesman) and he was great, very informative and created an experience that I would have shared with the world. However, my next experience will shut the door to ever returning to this place. In relation to my new RV, I needed to obtain a tow bar. I went to the location and called several times to only one person who can help (who is never there) Kevin. Nope, still have not heard from him. Instead, my husband and I return to the store and talk to someone in the Parts Department for assistance for the additional purchase. The man behind the counter was absurdly disrespectful, rolling his eyes and literally pushed me aside to work with the persons behind me. He literally told me that they did not sell the item, talked down to me as if I was less than human at which time, I grabbed my husband to speak with him. Guess what? They did sell them and can only be obtained from "Kevin". I am a highly educated woman and found this Parts guy repulsive. I suggest to take your business elsewhere to be treated as if you are a consumer. Very disappointed after a great initial experience. Melissa Vives read more

Buying a camper here was a breeze and we found the staff to be the best part. Our sales man Gerard was very friendly, helped us every step of the way and very was knowledgeable. Roy in the shop was amazing and found a part we needed and had it delivered as we were In financing finishing up. Lastly Mikey in service was really helpful and attentive to our needs and helped get us on the road. Thanks guys! read more

There is a reason why these jokers get 2 of 5 stars. Complete lack of respect for their customers time. I recently purchased a used pop-up trailer for my family to use for camping. We used it a few times and discovered a few issues. In order to even get camping World's service department to even inspect the vehicle and perform their "45 point inspection" they had to schedule me for a month out. While this was disappointing being that it was the middle of camping season I got the delay. When I went to drop the trailer off, the guy who was supposed to be helping me wasn't even there. He scheduled a service call on a day he was off! The other employee took my trailer and said "Brady" would call me. Never heard from Brady. Had to call him and leave several messages. Finally when Brady gets around to returning my messages I learn that it could be up to two weeks simply to look at the trailer, let alone fix something. How in the hell do you schedule someone a month out AND then still need two weeks to inspect and repair? It's insane. Brady never set these expectation correctly on this ridiculous turn around for a minor service and instead of taking the time to explain ignored me and my requests for information. Left messages for the store and service manager and they never returned my calls either. Losers. Poor customer service is the root of many negative feelings Americans have about dealerships and these guys might have set a gold standard. Asked them to stop service on vehicle and going to pick it up. Never want to deal with their store ever again. read more

Made the drive from centennial, was not worth it. If you are thinking about coming here don't do it! You would have better luck shopping online. Rv shopping area is laughably small, came here with intentions to find a accessories they did not have them. Just stay home and shop online. read more

I would love to give this negative stars. Bought a brand new 37 foot Coleman camper. First trip our sliding door fell off which I had to find a way to re-install because the service department told me they were 3 months out on repair. Somewhat understandable with COVID and all so I fixed it myself. Bought it in the summer only to find out a/c doesn't work. Still suffered through the summer. Fast forward to this last winter. We moved to Florida and before we did we had to live in our camper. What a harsh way to find out your heater doesn't work. Add to that the protective covers over the gears on the awning broke right off. Needless to say I Scheduled a service appointment in October. To which they gave me a date to drop the trailer off of December 15th. I literally flew in from Florida to do this one thing. When dropping off they proceed to tell me they can't test the a/c until the summer. They also tell me once they can diagnose my issues and find a solution, which should be in 2-3 days, I'll need to go and pick up my camper until parts come in. No joke it's been 4 months and I have received no phone call. I've called them multiple times. Left emails. Phone messages. No one has gotten back to me. When I miraculously got a hold of someone 2 months ago the guy on the phone said that nothing, yes you heard that correct, nothing had been done to the "brand new" trailer I bought last summer. I'm hoping sharing an honest review about this horrible company will get someone's attention at camping world. And if there's any Attourney out their reading this I would love to hire you to sue these incompetent idiots as they have my camper in their possession and I'm paying for it. I want 100% of my money back and they can keep the piece of crap they sold me. I will never do business with this company again and you shouldn't either. As Of now you can still not get ahold of camping world. Repair line goes straight to a voicemail of a condescending jerk that literally says, "I get hundreds of voicemails a day and will most likely not get back to you, your best chance at reaching me is to send me an email but no guarantees." Seriously. That's his voicemail. They will sell you a brand new lemon and then not fix all the broken parts. I'm flying back to Denver in 2 weeks. Seems to be the only way to get to someone. I fully expect the same answer of "nothings been done". I have no reason to believe otherwise. And if I do I'll make sure to have them pay back every penny they stole. read more

We purchased a new satellite antenna for our Class A and booked an appointment for them to install it. When making the appointment we asked the service advisor (Lonnie) if they could be a bit extra cautious with the carpet as we had done a major spring cleaning. His comment was "oh we don't have any booties". Should have been a sign. When we picked it up we immediately saw some black grease stains on the drivers carpet and on the doghouse carpet. Really disappointing but it was late in the day and we just took it back to storage. A week later we went to use it and extended the bedroom slide (another satellite receiver is in there), and the bedroom carpet had 15-20 black grease stains in front of the receiver! I'd post a picture of it if I could. I left a voice mail and sent an email to Kevin, the person who sold us the antenna, and not surprisingly, no reply. You could take the oldest most beat up vehicle to a car dealer and they wouldn't treat it like Camping World treats your coach. It's a pity you have to leave at least one star - they don't rate it. Do everything you can to avoid Camping World of Golden. read more

A huge THANK YOU to Sammy Hanstorm this past Friday my fiancée and i went to shop around to get more information for our future adventures and he really left us leaving even more excited and very informed about what would be best for us and why, we really appreciate all the help and are looking forward to doing business with y'all!! Can't wait! (: read more

Stay away from this place. Rude counter sales people. It's like you are disturbing them to help you find something. Also rude sales people in general except for 1 or 2 if they manage to keep on working for these creeps, especially management. They will tell you your old RV is no good. So what, it's ours, we don't need insults from them. They are rude and will tell you that you won't be able to get parts ANYWHERE. BS! We were in the market for a new one anyway and put down a deposit on one, with a bad feeling doing it, should have listened to gut feeling. Don't do that and then change your mind about buying it. They won't give you your deposit back. They'll just line their own pockets with YOUR money, and tell you a bunch of BS why they won't give you your money back. The wife and I bought a new big 5th wheel elsewhere, 38ft with 4 slides and all the bells and whistles. We drive right by Camping World to another RV dealer for this and that. We also wave at them with one finger. read more

Just like every camping world no salesman to greet you and no service.... and I'm buying today....

Bad customer service. I bought a camper a month ago and it was missing a few small parts. I have called and left message to get an update. They never return my call and when I ask to speak to a manager or supervisor they say none are available. Great up to the sales but the follow up sucks! Will do my shopping else where. So the Manager calls 2 weeks ago after my post. He said he would take care of getting the parts that they still haven't given me for my new camper. Haven't heard back from him. They just keep getting worse. read more

We bought a brand new camper here in April and have had problems ever since. Once they make the sale they don't care about you. After bringing our camper home we noticed it had a couple major problems and a bunch of cosmetic stuff. We brought it back immediately and that is where it is still because they take FOREVER to get anything under warranty done. The service manager never answers calls or emails. This place sucks do yourself a favor and go somewhere else that cares about customer service! If I could give zero stars I would. read more

HAHAHAHA!!! So frustrated with this place all I can do is laugh at this point! What a complete joke of a business! No one will return any calls, do what they say, or provide any form of acceptable customer service! The bad part is it's everyone, not just an individual....EVERYONE AT THIS PLACE IS UNRESPONSIVE, PROVIDES MISINFORMATION AND HAS COMPLETE DISREGARD FOR THE CUSTOMERS! I don't have time to go in to a complete story, however, I can say this review is based on a purchase (and all the struggles with that process) as well as service (and all the struggles that went with that process) as well as follow up with questions after the purchase and service. HAHAHAHAHAHAHA!!!! read more

If I could give zero stars I would. Just bad service except for one of the guys in the back that works the overnight. Extremely disorganized at this location! read more

Wow, I have emailed service twice and called twice , left messages, asked for a supervisor, no one is available I spent 60000 and no one seems to care about service but the sale man. Terrible business and practices dont go their read more

2 years later they finally got the parts to me. This only happened because I would not pay a bill for hail damage they fixed while the camper sat in their yard for many months warranty work on a brand new camper. I will never buy from camping world again. The service department could care less about your issues and they have no clue how to deal with the poor, slow service. The service tech Lonnie joked "well, at least we got you the parts." Anyone buying from camping world beware if you buy off the lot, most times they steel parts from like campers to replace on others (This was a tech telling me this) and they damage, scratch other parts in doing so. I just recently found they took the generator out on my unit and replaced it as they are many loose parts not installed lying on the bottom of the trailer. I.E. the electrical boots for the + and - were just laying on the bottom the gen not installed. One partially ripped. I do not trust them to do warranty work as it would take 6 months plus they would most likely damage something else. My trailer has been hit 2 times there and had to go for body work. The company that does their bodywork said most of the busy work is from damage Camping world does to the units moving them around. Please think twice from doing business with these guys. Even if it is buying parts or items in their store. It only supports their business. read more

We were in the market for our first ever travel trailer and found one at Camping World that fit our needs. We were so excited! Until now. The finance department is terrible. Everything about the paperwork has been a nightmare. We're more that three months in and the DMV still hasn't received paperwork for us to get our license plates. The temporary ones are now expired and they admitted that they just sent it to them this week because they are behind. More that three months behind. That's not even the worst part though. We had our trailer parked in the mountains and found out that the bottom of the camper wasn't sealed. This should have been caught during their inspection process because as they say they are the experts. Nope. Now we have a bunch of pack rats living and breeding in our very new camper, it totally reeks, we're spending an extraordinary amount of time killing the rodents, taking the entire camper apart and dealing with exterminators and trying to get the smell out of our new camper. I'll never buy from Camping World again. Wish I would have read reviews beforehand. I truly couldn't be more disappointed with my decision to buy here. read more

Regarding Ketelsen (now CampingWorld owner)- Warning!! Do not purchase your camper here!! My husband and I had a great experience with Sales and Financing while purchasing a $55k fifth wheel camper (Fuel 352) until now. The orientation was a waste of time, the tech even said that he knew nothing about our model. Everything we've learned on the camper we had to teach ourselves! Multiple issues within the camper as far as asthetics goes- warped wall, wall paneling falling off, wall panels missing, staples popping off. This is a brand new 2019 model! Service will take weeks to fix now finance is telling us we owe $554 in taxes due to an error made by them in finance! I would not have paid one more dime for this camper then or now. I've attempted to get a hold of GM Don for almost 2 weeks now and have yet to receive a call back. I will be reaching out to camping world as well although Ketelsen can not provide me with contact information for anyone at corporate. Buyers beware!! read more

Do not do business with Camping World in Golden Colorado. The sales team Andrew and Kevin are the most dishonest people we have ever dealt with. We put a down payment on a 2004 Keystone Sprinter March 11, 2020. They didn't give us any paper work (needed vin#) but took $1,000 down. Tried to contact Andrew many many days in a row during this time span. Andrew finally called us and wanted full payment and we paid April 24, 2020 over the phone. The receipt had a vin#. Went to pick up our RV. Camping world gave a the wrong RV. Different floor plan. We are still fighting with them. They still have our money and the RV. Don't know what to do??? Help!!!!!! read more

Several of the sales staff in the parts department are surly and unfriendly. I was sold the wrong part three times in a row. Then they blamed me for the three returns! Each time they got it wrong. It was an extremely frustrating experience. In contrast, and the reason I still give 2 stars, is the repairs staff are actually very helpful. But I don't think I will go back, after being there at least 7 times over the last 2 years. read more

We purchased a 5th Wheel from Camping World in Golden Colorado in February 2018. From the sales lady to the service department to the parts counter...worst experience ever!!!! It sickens me that the sales lady made one penny off of us!! Then onto the service department, they didn't clean or wash it or set up the auto level for us. Delivered it with no plates on it and they lost the cord (how do you loose a 50 amp cord??) took us three trips up there for a the correct cord. Then we were stupid enough to think they would know what 5th Wheel hitch we needed for our new truck. WRONG!!! They sold us the wrong hitch. That was the final straw, I took the hitch back, told them they SUCK!!!! We will never step foot in that store again!!! It's a JOKE!!! read more

Double high five to Mr. Bill Hurtado! Not only did he make mine and my boyfriends Camping World experiences super fun, he is a bookcase of knowledge on all products, offered great tips and ideas, and kept it real. Great salesman and I'm sure even a cooler human outside of his work. If I could give 10 stars, I would! read more

Avoid these guys at all cost. If I could zero stars i would. We purchased a $50,000 fifth wheel from them in the spring. It had a few minor issues (I guess this is normal for new RV's) and I brought it in for service. It sat there for a month and they did nothing. I had to pick it up for a trip. I brought it back and they promised me that they'd have the work done for my next trip 3 1/2 weeks from now. I called again one more time a week ago and they re-affirmed it would be ready. The day I was supposed to pick it up, I could not get anyone on the phone and left several messages for them to call me back. Finally I got a hold of someone, and a big surprise - nothing had been done to it! When you buy a fifth wheel from them, they tell you that you get all these advantages when buying from them, including priority service. My experience with them has been the most frustrating, disappointing experience ever. Buy from someone else. Please do not make the same mistake I did!!! read more

This review if for Camping World, Golden, CO. This place is only interested in making a sale. After that, service is horrible. We will never shop there again and hopefully we can find a place for warranty work elsewhere. We bought a 2018 new Motorhome and took it in for warranty work. They made us an appointment and we took it in on that day. Three months later we were told that we were 8th in line for repairs. Our service representative had no interest in getting our vehicle done. When we finally got to pick up the Motorhome, only 4 of the 8 items were actually fixed. We took the motorhome in perfectly clean. When we got into it to bring it home, we found dirty wet footprints all over the floor, there was debris laying all over (razor blade, staples, etc.) We complained so they cleaned it up a little. Our service representative was rude and could care less about our concerns. We would never recommend anyone buy a vehicle from Camping World, Golden, CO. We rated this business one star only because there was no option for "no stars". read more

Bought an RV from them early August and while they were good with matching some very aggressive pricing from out of state dealers, that's where the good ends. Upon delivery and walking through there were numerous very obvious things that needed fixing that they clearly just ignored and hoped we wouldn't notice. There was no way they couldn't have seen these issues when they prepped it for delivery. As for the walk-through with the technician it was a waste of time. We showed him more things about the unit than he did us. Then, they felt it was appropriate to send out a unit with all tanks empty. It took 3 requests to get them to fill the propane after each time being told it was done. Again, I'm guessing they hoped we'd leave without checking. The water tank never was filled, we just gave up on that since we can do it for free anyway. Then, we left failing to check one last thing and we were reminded as the fuel light came on 10 miles away. Some might think these are small things but when one spends $90k plus the small things should be automatic. Reading the rest of the reviews clearly the service dept and general customer service is lacking! read more

I am writing this positive review to thank Lou Baca in the service department. I purchased a new unit last winter from this CW location and didn't take it out for several months. On my first trip in the Spring I had a slide issue. After I contacted Lou he got me an appointment the same week and fixed the slide motor in the following week. Wasn't pleased my new unit had these issues, but that is not his fault. I also recently brought my unit back in for its first round of warranty work. My list was quite extensive. Lou and I didn't agree on everything on the list. However, I trust his judgement and feel as though he is proving me the straight story on how the process works with the manufacturer and what the best steps forward. I will follow-up to this post when I get the unit back. In the meantime I would not hesitate to recommend both him and this service department as the customer service I have received has been great. read more

We recently purchased a third camper from Camping World in Golden. Our first two experiences were not terrible, but weren't great either. We had some issues with post purchase support and we questioned going back if we ever purchased another camper. When we decided to trade in our second unit we looked at several other places and came to Camping World last since they did have a model that fit our needs pretty well. We were expecting to have another lackluster experience. We came in just a couple minutes before closing time and were greeted by Ed Sweetwood who was on his way out the door for the day. He gladly put his belongings down and patiently showed us multiple units, their features, and his personal knowledge and experience with campers. He never rushed us, and was not pushy at any moment. We decided to purchase the unit that same night. When it came to make a deal Ed listened to what we wanted and negotiated fairly. The finance team was also very good, fast, and listened when we were not interested in any additional warranty packages, etc. Ed called us the next day to verify several outstanding items regarding our hitch. I was even surprised to see a couple items that I had mentioned to Ed included at pickup that were not part of our final negotiation, but he made it happen. When we picked up the unit things ran smoothly without any issues. Ed made time again to be there when we picked up the camper to check with us and to make sure that all went well. He also followed up a couple weeks. I have definitely seen some great improvement at Camping world. My guess is new management. If you're in the market for a camper or RV I suggest giving them a shot and contacting Ed. -Aris read more

Overheard cashier laughing with a customer who had made a derogatory remark about another customer. Some sensitivity training might be in order. read more

Go elsewhere, anywhere. I think they avoid trying to actually sell RV's. I stood there and told the sales manager I was ready to buy a unit on the lot, literally had my checkbook in hand...He said he would give me a call back and walked out the dealership. If he had a personal emergency he could have introduced me to another person and gotten this done, instead he wasted my time, had no regard that others may have busy schedules as well (this was my 3rd trip to that store). I've never been to a store, ANY store, that avoids you when you tell them you have money to give them. Don't waste your time there. read more

I am normally not one to spend time writing reviews... but in the spirit of Thanksgiving, I thought that credit should be given to Camping World Golden for the superb service my family has received from them. First of all, we spent many months visiting many, many RV retailers, researched online RV sites and RV community blogs as well. We researched RV quality, RV models, RV construction and price points. We finally came to the conclusion that we wanted an travel trailer that had bunkbeds, semi private master room, fiberglass siding, slide out that was easy to pull (wide wheel base, i-beam frame, and max length of 30ft.), quality interior, covered underbelly, etc. Our search narrowed it down to 3 different RV's models that what we decided would be a perfect fit for our family. We then revisited the retailers that carried these models to discuss price. There was a lot of price haggling back and forth with a few of these places... and one that wouldn't work with us on price at all. Camping World Golden did not have the Keystone Bullet 230BHS which was at the top of our list because it was a west coast model. But when we spoke to the floor salesman, Ryan E., he was quick to sell us one that would arrive at the dealership in a short time. He was straight forward/no nonsense. And we found that the Sales Manager, Eric, was also the same way. There was no good guy-bad guy experience that we have experienced at some other dealers. The Bullet arrived in a shorter time than expected. We inspected it with Sam, the service tech. He fixed anything that needed adjusting and gave us an orientation of how to use everything. We did request the grill propane line to be relocated to the back as it was shown on the website so that we could use the grill arm that extends off the back. The manager could have very well chose to do cheap fix to save them a lot of expense and hassle of ordering parts... but he took in to consideration the safety of my family and made sure that it would be covered under warranty at any Camper World if we ever had to take it in in the future. He did not cut corners! The sales people at the retail store at this location are very friendly and helpful. The store has a wide variety of useful items that you will need and some that you will just want to have. The prices are competitive and being a member of Good Sam' Club will save you even more on retail items, services, campground fees, roadside assistance, etc. I think it is around $20 a year. You can go to goodsamclub.com to find out more. We have already saved quite a bit using our membership card. After 2 months of using our trailer... and going all the way from Colorado to the Grand Canyon in it... We are loving our new Bullet travel trailer. We are pulling it with the new revolutionary Andersen weight distribution anti-sway hitch which we absolutely love. Silent, no popping, easy to attach/take off, light-weight, better turning radius, etc. I researched the heck out of these too. Since it is a newer product, I couldn't find a dealer that sold these nearby. Five-R in Golden was nice enough to order this for us. They liked the concept so much that they decided to carry the hitch in their store. Check out this video if you want to learn more: https://www.youtube.com/watch?v=HRoQ_yQZQwQ Hope this review helps! We know what a hard process it can be!! read more

I purchased a used RV at this location in February. At the time it seemed like a decent experience. It has been a nightmare sense. Things inside the RV didn't function from the start, no manual provided, my title and registration paperwork wasn't correct or is straight up missing so I am having difficulty getting it registered in my home state (they did not help me with this), and I found out that I owe 10k more than I originally thought from an extended warranty plan I agreed to without understanding the full expense. (That one is on me but they took full advantage of my naivity in purchasing an RV for the first time). My experience with Camping World has been nothing short of a nightmare. I would not recommend dealing with them at any level. Very unhappy I spent almost 70k at their business only to be left with a mess to sort out myself on top of the stress of being a new RV owner. read more

I also would give a lower rating than one star if I could. My father had an issue with a warranty service on a refrigerator. Louis has terrible customer service and is essentially a liar. When we contacted the refrigerator manufacturer they were quite helpful, but assured us that the camp world representative were not being truthful and that they had not attempted to get any warranty work corrected. This manufacturer advised that this is a common practice with campworld and they actually suggested to retrieve the camper from campworld and she gave me other locations that will be of better and honest customer service.... I really wish I would have read the reviews on campworld before taking my business to them. It seems as many people have been lied to by them, and that many others are not pleased with their terrible service ... Paul Timmons read more

Run from the dealership. There are reviews on the internet I should have looked at. Bought a new Thor RV yesterday and the alternator failed 2 hours down the road out of Colorado. I had to leave it in a small town in Co and the salesperson Nick T expected me to stay with the coach alone all night by myself with no food , water or warm clothing until a tow truck came. It's 728am the next day and the tow truck has still not obtain the vehicle from the town. I was driven home by a friend. I gave the dealer $20k of down payment. I have no RV. No idea when and if it will be fixed. Cannot go on trip I planned and took time off work for this weekend. The manager Matthew U would do nothing to make this right except call good sams to " escalate" the towing lol. The right thing would have been for them to arrange the RV to be towed back to their dodge dealer and torn up the contract. They put my life at risk and ruined my birthday and trip. They will pretend they care then leave you with a defective product and tell you because of Colorado law they won't take the RV back. Your stuck with it. Do not buy from them read more

I bought a generator about a year ago from here and I wasn't happy with the decibel level. With my business I was having noise complaints so I though I would bring it back due to the issue. With it being a generator they flat out do not do returns or even exchanges as it says on the receipt. (But you never know unless you ask.) I explained our problem and needed to find a quieter decibel for future events. With out hesitation they looked at our original receipt and our 3 year protection plan. Luckily for us the district manager was there that day and was more than happy to see what could be done. With our purchase history in the system and being a Club Member there they were very adamant in keeping us happy customers. With a few phone calls they refunded us our money and gave us additional suggestions where we may purchase a generator of our liking. Love it! I had also purchased a water heating system that we have been using for almost a year. Due to the recent cold weather I think it had busted the piping system inside the body of the heater. Well, I also had the receipt for this item as well as a 2 year protection on it. I brought that in today and not one issue. They checked out the protection plan, grabbed a new one of the shelf for me and I was good to go. Simple exchanged old for new. The only money that came out of this issue was purchasing a new protection plan for the new water heating system. That I can do. :) These guys know what great customer service means. The only little tiny problem if I had one. They only usually have one check out person and she's always chatty so it takes forever to check out. I know you want to get to know your customers but geez didn't know I would have to share my life story with her before I leave every time. read more