I recently rented several items from Slope Threads, including a jacket, pants, and gloves.
I immediately noticed that several of the items had holes in them. These were not just small tears or imperfections, but rather large and noticeable holes that clearly indicated a lack of quality control on the part of the company which "prioritizes" usable, nice, ski wear. It was clear that the products had not been properly inspected before being shipped out, and I was left feeling frustrated and disappointed with my rental purchase as I only go snowboarding twice a year. To make matters worse, when I reached out to Slope Threads customer service the second I noticed the holes and imperfections, to express my concerns and request a refund or replacement, I was met with a dismissive and unhelpful response. The representative I spoke with seemed more interested in deflecting blame and avoiding responsibility than in addressing the issue and finding a solution such as a partial refund which i would've been happy with. Overall, my experience with Slope Threads was extremely negative, and I cannot recommend this company to anyone looking for a quality ski wear rental. The lack of quality control and poor customer service are unacceptable, and I will be taking my business back to kit lender. It may be more expensive but i'd rather pay the extra 8 dollars a day then wear sweatpants while snowboarding again. Oh and I forgot to add THEY CHARGED FULL PRICE. read more