Ever since they sold out to Tom Johnson. They've been all about retail and not customer experience period today. I went by there just giving them another chance. And you have to havebay security guard to walk around with you to look at the campers. Because they keep them all locked now. Because they don't trust anybody period There are no friendly service people anymore period won't be going back there ever again. It's only getting worse. Try the people at blue compass read more

Stopped in Friday to buy a pit boss griddle and no one even spoke to me after I had been around grill for over 30 minutes. Finally went to service counter to ask about the item and was told that they can not order that item. All while I was looking at four of them stacked in the floor for sale. Very rude experience. I try to support my local businesses but some time it just doesn't matter. read more

This is a no -review, review. It is now Mid January, back on November I went online to set up a maintenance request - kind of an annual check up. I never heard back until this morning when they called me to say they will not work on my RV because it was made before 2007. OK, you don't want to work on older models, that's fine. Being so grossly incompetent that it takes over 2 months to tell a customer to flip off, THATS why you have 1 and 1/2 stars. read more

Very helpful and kind people here! Got back to me very quickly and setting up a visit was super easy. Highly recommend setting up an appointment, makes the whole process easier. Amazing finance department as well!! read more

I recently purchased a camper and had a wonderful experience at Camping World. From the time that I called to inquire about the type of camper I wanted to buy, the service was pleasantly excellent. Ross, in sales, whom I spoke with on the phone, told me he thought he had something that was perfect for my needs. He sent me pictures, their address and greeted me warmly and with enthusiasm at the door. He gave me a comprehensive detailed overview of the camper why he showing it to me. When I decided to purchase the camper, I was introduced to the sales manager, Stephan, who was equally enthusiastic and helpful. It was evident that he had years of experience with all thing in the camping realm. While waiting for the paperwork to be generated, I asked about about bedding for the beds and bunks and was directed to a section in the adjacent camping retail store, to bedding that I was able to purchase at a unbelievable price. Before I left, I asked about the A/C unit that was in need of a missing part. I spoke to a person in the service department who gave me the number for the part that was needed, price and a quote to have it installed on site. The camper i purchased was older. So the part had to be ordered. I chose to keep the camper at Camping World until the part came in, free of charge. And the camper was in perfect shape and working condition when it was towed off the lot. To summarize, this was an awesome experience from my first call to Camping World all the way through to when it was ready to leave their lot! If I could give them higher than 5 stars I would, GOOD JOD Ross, Stephan, the service department and Campng World's management' and whole organization! read more

Bought a fridge $2,200.00.sales guy was fantastic. Brought home installed in class A motor home.it was a difficult install. New fridge defective. Called CW uninstalled and returned. They had another new one sitting on loading dock for me. 2 young men unloaded defective fridge and lowered another New one in my pick up truck. I tried to give them a 20 for their help. They refused and stated it was a pleasure to help me.i left the 20 on fire extinguisher. I explained that "TIPS" stood for TO INSURE PROMPT SERVICE" which they provided. Brought new one home installed and all is well. And my wife is happy,Amen. I would have to say their service and attitude would make them the Chic-fil-a of RV'S GREAT JOB MR ANDERSON DENNIS RANSOM read more

Sooooo..... I go to pick up my camper and just deal with the fact that they are a bad place to do business with, I pay the fee I don't agree with and go to hook up to my camper. Getting around there I notice the awning is not completely in so I go to roll it in and it will not go in on one side to the sum of about 8". I ask the staff about it and their reply was oh it got worse ( MY CAMPER WAS NOT DAMAGED HERE WHEN I DROPPED IT OFF I HAVE PICTURES OF THE AWNING COMPLETELY CLOSED) They then bring out some zip ties and tell me oh this will get you home. They insisted they didn't do anything wrong. So I left the camper and I guess will be contacting a lawyer at this point. read more

I hear there have been customer's campers stolen from your lot while being worked on. Apparently 5 or 6 campers in just a short period of time. Why are you not placing these on secure lots instead of in the road next to your lot? These belong to your customers and you are allowing multiple campers to disappear while on your property. And apparently your general manager has talked down to those customers about not having any control, no knowledge of where the video footage is? Who would believe a general manager doesn't know anything and everything about the store he is supposed to run? BS...sounds like an inside job to me...campers get "stolen" off one lot and get shipped to another one to be resold or rented out maybe? Nobody renting a camper for a week is going to check any VIN's are they? Very suspicious to me. Ya'll better make this right for these folks and start enclosing and securing the lot that these owner campers are sitting their property to be repaired by YOU! If your customers can't trust you with their property, why would anyone continue to buy from you?! Get this handled ASAP! Make this right!!! Update: She HAS reached out to corporate and nothing is happening. You have 6 campers stolen off your lot and you don't lock them up inside a protected area while you are working on repairs. That is absurd! And you claim you aren't responsible. How are customers to trust you after this? This is slimy business practices if I ever saw it. Shame on you for not doing right by your customers. Shame on you for not keeping their property safe while in your care. You don't even make an effort. You have sloppy tracking of what you have on the lot. That is YOUR problem. Get your sh!t together and fix this. If you aren't willing to work WITH these folks to help them get their campers back that disappeared off YOUR lot in YOUR care, then there is nothing else to suspect but this is an inside job. Are you sending used campers to other lots to be sold out from under the owners? Sounds like it to me. Very fishy circumstances and a very shady GM giving very little information and then sticking his foot in his mouth when he contradicts himself about cameras/videos, when he worked and when he didn't, etc. Smells to high Heaven of something fishy. Is he making dirty dollars off of other people? What does he care? They are insured, right? They'll get their money from the insurance company, right? Maybe the insurers and news should investigate this more thoroughly. This does not make sense at all. And I've read the many complaints about people unable to get their titles to new campers from you or ordering a new camper that is received with soap scum in the shower? What NEW camper has had someone shower in it enough to leave soap scum? I've heard things over the years from friends of mine with camper repair nightmares but this takes the cake. We recently sold our camper with intentions of buying another one soon, but we will not be shopping at any Camping World locations. We would not want the kind of service you offer and I would not want a dime to go to you or the kind of employees you hire. I hope Action 9 News gets involved! And I hope the insurance companies take you to court and take you over the coals. Your business practice needs a huge review and reincarnation before you deserve people to shop with you again. Fix this NOW!! read more

Completely terrible service. We bought a camper over a year ago now and still don't have a title/tag. It has been nothing but constant over promise, under deliver ever since we started dealing with them, from the salesman to the service department. No one seems to know what their policies are, nor can they keep their story straight from one day/week/month to the next. I cannot overstate how terrible this place is to work with. Do not buy a camper from them or use their services. They are terrible at what they do and fully deserve to go under as a business. There is a reason they have a terrible online rating. Don't make the mistake we did; listen to those ratings. read more

This review is for the retail store. It was fine just like any other Camping World. They stock a wide variety of parts and accessories here. They did not have the wiper blades I needed in stock, so I had to order them online. The staff were great here. read more

Know before you Go!!! This place has not even earned a 1.5 star rating. They do not solve problems, they create them. Please don't go there for service. From the so called manager of service to the front desk "help" they are terrible, mean, rude, indifferent to your concern. No one in that place cares about customers unless you're purchasing an RV. read more

rude rude customer service even worse in the finance dept! do not do business with these people .. and the way they do business take your money out of your account before you are even approved for a camper they need to take classes on how things need to be done with a customer! i deal with people all the time and if i treated people the way they treat their customers i swear our company would be out of business.. do not buy anything from these people! read more

The day we purchased our camper in May 2020 was fine. The process was smooth and the employees were friendly. After that everything has gone downhill... first, we had a few follow up questions on minor things and could never get our salesperson or a manager on the phone. Left countless voicemails with no return calls. Fast-forward to March 2021. We had a few warranty repairs that needed to be addressed. We called to make an appt and they couldn't schedule us until mid April. We show up on our appt day with the camper - and they initially said they didn't have us down... We get that squared away and get the camper checked in (which took well over an hour...). They tell us that they are 3-4 weeks out at actually looking at the campers that are being dropped off (so tell me, what is the point of appointments?) We told them we had a camping trip planned and would need it back in 2.5 weeks. Time passes... they haven't looked at our camper. We pick it up and schedule a new drop off time. New drop off day approaches in Mid May. We call ahead of time to see if they were caught up yet. They were not... Again, we needed it back within 2 weeks for our next trip, so the girl tells us to just bring it June 1, they would be caught up by then. June 1 rolls around, we bring it in and this time Ashley acknowledges that we are now beyond our warranty window, but also acknowledges that we will not be help accountable for that. She gave us a verbal promise that this time the warranty diagnostic would 100% be completed before our pick up date (picking up 6/17 for our next trip). We have called several times since drop off to remind them of their promise and of our needed pick up date. We called today to be informed, once again, that even just the warranty diagnostic has not been completed. Every time I try to call and talk to Ashley directly - she has left for a family emergency (this place seems to have a lot of that) and another manager is NEVER at their desk to take a call. Marcus Lemonis says that if we aren't happy, he isn't happy. We have contacted his "help line" and got a little more run around from them also. Save yourself the headache and do not buy from this location. read more

I now understand why they have 1 1/2 stars! I have had my brand new Jayco 2021 in this camping world 3 times now. First time they had it a month and nothing was completed properly. Second time they had it for 2 1/2 months and the lock on the door didn't work all of a sudden and we had planned to get away so we took it out even though things were not completed! Brought it back to get them to finish! It has been there since the middle March and no communication on updates. Just really frustrating that we can't use our camper whenever we want. We are paying on the loan every month and sad that we have only used our camper 4 times since we have purchased it October 2020. Bad communication and bad service! Another thing the camper was dirty inside and out. Also storage doors were unlocked. read more

Bought a used travel trailer in October 2020. Had to wait three months just to get a tag and it was obvious that Michelle couldn't care less about customer service as it was incredibly difficult to deal with her. After a six weeks of runaround and blaming the delay on the 3rd party company that acquires tags, the excuse they provided was that the VIN number entered on the paperwork was incorrect. You literally have one job when it comes to paperwork and that one job is to get the VIN number right. It's obvious there's no quality control. On top of that the unit I purchased needed a part for the awning that was to be provided as a 'we owe'. Here it is in May and I still don't have the parts . You would think the service manager Ashley would be on top of things like that but all she tells me is that the parts were ordered through the retail store. Why on earth would an awning bumper kit not be ordered through the parts or service department?? read more

Bought a new Montana on 3-6-21 they would not take my trade in so they had a wholesaler buy it for less than what I owed they said if I pay the difference that they would buy it so I paid the difference ($3200) the next day its 7 weeks later and nothing my old camper is still sitting in their lot across the rd I am 2 weeks behind on the payment and I canceled the insurance on it also.They will not answer the phone or call me back so I guess I'm gonna have to pay them a visit. My new camper had lots of water leaks around the shower with water running down into the underbelly storage area so I fixed that myself and I still have not got a tag for the new camper either it is 4-26-21 and I call them everyday if they make it rite I will remove this review. read more

Customer service is awful. From starting with getting through on the phone to making an appointment. We had our travel trailer there for a simple repair no update and took over a month to get It back, then when we got it back they didn't even fix the problem. Avoid them at all cost! Oh and not to mention the store is so small inside! read more

Excellent sales, excellent service tech, exceptional financial rep and excellent manager....would highly recommend. Though be prepared to be a while if trading and purchasing, it's just a long process but no complaints:) read more

Camping World - Concord - RV Dealers Near Me - Concord, North Carolina

Buying anything from camping world has been the biggest mistake ever. I will never do any business with them. In Feb 2021 when I bought it , my sales guy was high af. We needed someone else to step in to complete the sale. The other employees were well aware of his actions and I guess were used to it and accepted the behavior. Warrenty is a term They don't honor. You are better off letting It go rather than bring it in. Everything was denied "due to Normal wear and tear." Took it in the first time, refrigerator stopped working, broken blinds and and a few other things. They denied the fridge was not working. We were told the blinds were fixed and that a new part was not needed. Columbia SC had the trailer for 3 months at this point. Come to find out. Camping world ordered the blinds and kept them. (Columbia SC) Second time it was brought in to Concord NC thinking it would be better. No, they have had the trailer for 6 MONTHS. Again told them the fridge isn't working. We went back and forth for 3 months about the refrigerator. I was told its fine. After I contacted forest river and they confirmed there is an on going issue with that model fridge. All the sudden camping world confirmed the seals were defective. They ordered the parts. Expected on Dec 22nd. They finally came in the beginning of Feb ( I understand..they can't help the shipping issue) well those seals are defective And need to be re ordered ‍. I contact forest river they told me that camping world should have called to expedite this order. Nope. Here I am 6 months later still waiting on a camper...I've made 12 payments on this thing and ive only had it for a grand total of 3 months. Camping world didn't respond to my last email just asking for the seals to be placed As a priority. So frustrated! Update: 3/15/2022 Finally picked up the trailer. They charged almost $400 for denied warrenty work and winterizing. Too add insult to injury...their Employees broke the handle that lowers the trailer on to my truck. The original handle had the adapter to use a drill. The new one does not. Now I'm forced to manually raise and lower that 33ft trailer on to my truck.. Of course I reached out to Linda who was my point of contact. Her response was. "I was not told about it, no reason not to tell you!" Pretty much been her stance since the beginning. Evasive and condescending. I have been waiting for a week now. I have not been contacted about the broken Handle. Corp did get involved due to my Google review. Deanna was nice and tried to help. I think this problem goes a little deeper. All of these issues happen with dealing with large companies. Proper Customer service is long gone. To many people involved make it easier to pass the responsibility on to someone else. Please look into finding a smaller business to take your trailer to. Or set your expectations super low for this place. I just noticed the 143 reviews placed under the "do not recommend" part here on yelp. ALL BAD REVIEWS! Looks like camping world might be paying to have them taken down! Please read all those 1 star reviews. On point with everything I have said. read more

Do NOT sale them your RV! I've waited over 3 months In a few days for my check that I was told was going to take 21 days at the longest. Once they had all the signatures they needed to steal my RV from me (no check) they became hard to reach. No one answers the phone when I call. I feel cheated 100%. I could've sold my RV myself a lot quicker than this. I was put together by Glenn online with how easy this would be. It's a lie. read more

After purchasing our travel trailer from Camping World of Concord in October, we attempted to use the AC while using it for the first time. No luck. So the service department told us to drop it off February 17th and they would fix the problem. 6 weeks go by and we finally are told that NO ONE ever wired the AC unit up. A brand new camper. And it was delivered to us in this condition. Buying it on cool weather, we never thought of checking out the AC, but being it was brand new, we thought it would work. I guess we were fooled. Parts were ordered and arrived April 8th. To date, we still have no idea when this brand new camper will be fixed. I encourage anyone to NOT expect your camper to be ready for 2-3 months from this place. Totally inexcusable. I will not ever do business with this place again. Today is April 28th. And my new camper is still sitting at their location with no idea when it will be fixed. And if you check reviews on their service department on another review site, I noticed I'm not the only one this has happened to. Some folks waited 4 months for service. So buyer beware. They can sell you a great camper at a fair price, but just hope you never need service. My old pop-up tent is coming in handy! read more

One star is being kind. 4 week old 75k unit with warranty issues and nobody seems to care. They don't call you or return your calls for weeks. They can't give you a timeline. You have to chase them down or show up in person to basically get told tough luck or listen to more excuses. The GM, service manager and most of the crew there don't care about the customer or finding solutions to a problem. Yes, every organization has policies, I get it, but those policies can be altered when needed. This organization is broken from top to bottom. I would shop somewhere else. This is our 3rd RV so I am in no way naive to RV's and the industry. Do not do business with these people. You will regret it. read more

Take the time to read it's worth it! Awful !! Stay away from any camping world! I purchased a brand new 2019 Forrest River Serra from camping world out of concord NC in early July. Since then I've had my camper a total of 4 weeks. After purchasing the camper I found a soft spot in my kitchen floor due to camping world not taking proper care of the camper, as well as tilted slide outs, seals broken, and a 51 items list all together. This was all found by a certified technician that i paid out of pocket to get. Since the inspection camping world of concord has had the camper and still has not fixed the soft spot in the kitchen! I have proof that the store manager and the service manger lied to me and tried to tell me nothing was wrong with the camper! Multiple times!! I tried contacting Marcus Lemonis because he always says "If you're not happy, then I'm not happy" well that's a lie if I've ever heard one! I'm not happy Marcus Lemonis! You've known for quite some time that I'm not happy and you're not doing anything about it! I had to pay a lawyer to write up legal documents just to get a answer from someone! Even my lawyer is having trouble getting something out of these people! It's unreal! After MONTHS of back and forth with my lawyer and camping worlds lawyer they finally said they were going to fix the camper but guess what! They have supposedly "fixed" this camper 4 times, but every time I go to inspect the camper there are still things not done! So far they fixed the slide outs but scratched up all the fascia's on the slide outs and they also had the audacity to cut my floor board kitchen with a razor blade!! And then tell me that they don't have permission to touch my floor! The worst part is, I've tried on multiple occasions to get MARCUS LEMONIS to give me my RIGHTFUL refund for this camper, but noooo they told me they would "fix" the camper and give it back to me, and they would pay for half of a third party inspection. HALF!!! I've already paid a third party inspector to inspect the camper and he found that the camper was very poorly taken care of! I want my money back! This is not right, I have a small family and I work very hard every day, for the very little I have, I usually work 60-84 hours a week steady! I use the camper to move my family around with me, now I've came out of pock thousands and thousands! Paying lawyers, paying for hotels, paying for U-HAL trailer's to move my belongings back and forth. It's ridiculous!! This man has more money than he knows what to do with and he can't even make things right! I don't stand with Marcus Lemonis and I damn sure don't stand with any Camping World in the US, and I'll tell everyone I know!! read more

I honestly expected Camping world to be a reputable business but unfortunately they are not. I have spent an enormous amount of money at the Concord location. The extended warranty that they won't honor was almost 2500 dollars. I have waited a year for warranty work to be done! They were at the point of replacing non working items like converter when they returned the parts because "they couldn't reach me". Now, the work still needs to be done and I can't get anyone to return my calls. This is bad business and I will make sure everyone knows how you do business. After I post as many bad reviews as I can I am reporting you to the BBB. You are taking advantage of the American people and it has to stop!! read more

wouldn't recommend setting up an interview, waster an hour and a half of my time waiting for the manager to come out and interview me. when done so she literally just interviewed me out in the open. honestly kinda unprofessional and definitely needs to understand that our world doesn't revolve around them, read more

Absolutely the worst experience I have ever had with a company. Purchased brand new camper in May of 2021, used it 1 time and it has been at the dealership since for warranty work. Service department is a joke and the customer service is a 0!!! Went to pick up camper and found issues with items that were not even broken when I took it there and they will not stand by it. Don't believe the "if you're not happy, I'm not happy " bs. I went through the steps of customer service and they were NO better than the dealership. At this point I have no other option but a lawyer. Save yourself the headache and go anywhere but here. This review is only the tip of the iceberg for everything I've dealt with. I've made monthly payments since May and they have had my camper a lot longer than I have!!! read more

Montana are sales lady was awesome. She took the time to show us a bunch of campers. She tried her best to help us find a camper. We liked one camper and just wanted to see what the payments would be and if they could get us the interest are bank could give us. Brock the finance guy told me he could not give me any information for my bank unless I gave them a 500$ deposit. I explained I didn't know if I was definitely willing to buy it because the numbers needed to work for me. They insisted on the deposit. When I got home Matt called me from finance with a quote of 12% for 10 years! I told him there is no way I was going to pay that. He then said another bank just came back with 9.5%. It all just seemed shady and pushed. The problem is the charge a ton of different fees and then try and make money on the finance too. They charge the 69$ for title work and 499$ for them to do it. We bought a trailer somewhere else. They didn't charge extra fees and only charged us 69$ for title work and processed it for free. We also got a 5.5% interest rate read more

I have a suggestion for anyone considering A major purchase from this organization- go stand by their service desk for awhile. You'll learn more than my complaint can describe. I called for an appointment on Monday and was given a specific time on Thursday for what was supposed to be a 30 minute job. When I arrived on time, they said it would probably not be ready until the next day eventhough it was 9:30 and the service writer already had it down for 30 minutes. As bad as the customer service was, their rude and unfriendly behavior deserved an award for world's worst customer interaction/service. read more

Great sales dept. Major issues with the service dept. Bought a Popup trailer in 2019. Had issues with the canvas and had it replaced under warranty... it was a hot mess. Traveled 4 times to/from to get it (one time had no canvas on it, second time new canvas had a leak, third time they installed the canvas on the wrong bunks). Brought it in for repair in December 2019 and didn't get it back (with a new leakproof canvas installed right) until June! Consider where you buy and their service rating!!! read more

Visited camping world today to get informed about the RV life and how much it costs to get into one. First of all the place does not have very good signage. We walked all around in one hundred degree weather trying to find something to look at. A sales person drove up in a cart and invited us to look at some models. We were so glad to be able to drive and looked at several models. We turned around and the guy was gone, left us stranded in the heat. When we finally made it back to the sales area he had the gall to ask if we wanted to take more info with us. , not going back. read more

Seem they did not have time to look up parts and material for a camper. Will go and see if I can order it off-line myself.

I purchased a 2018 Forest River travel trailer today from Camping World. My salesperson was Art Holland. I worked with Kim in financing (and spoke with Matt as well), and Dave in the shop did my walk through. There were a few others and I'm sorry, I can't remember their names. Everyone was super friendly and courteous! My camper was by no means the most expensive Art will sell this week, but he understood this was a huge thing for me and he treated me respect and zero pressure. He listened to my unique needs, showed me all the options I should consider, and I ended up choosing something I didn't even know existed. We took several days to pick it out and he took me back in the golf cart as many times as I needed to look at "one more thing." Art is a total font of knowledge and helped this newbie feel comfortable! Kim is a miracle worker with financing. That's all I will say. Oh and she's super easy to work with, so friendly and knowledgeable! Dave took so much time on the walk through and explained each thing. He made a lot of helpful and practical suggestions and was available on the phone when I got home and had a question about my hitch. I really feel so well cared for and like I have a support team I can count on and I'm just now realizing there is a whole chain of these support teams all over the country, waiting in case I need help in the future! This was a great experience! Oh my gosh and I LOVE my camper!! read more

Camping World - Concord - RV Dealers Near Me - Concord, North Carolina

I made an online cash offer on an older (but beautiful) RV. A gentleman just called me back and was quite demeaning. He asked me questions about my research to insinuate I was stupid for making the offer, but continually interjected the word "respectfully" to sugar coat his attack. For the record, I have done more than my fair share of research and while my offer was a stretch, he's entirely off base. The MSRP from 2008 is really irrelevant in 2016. Ultimately, on a $199,000.00 motor home, this guy was willing to come down a whopping ONE THOUSAND dollars. And he even said "maybe." When I told him that was insulting, he laughed and hung up. Professional? No. Motivated to work a deal? No. "Respectful?" No. Able to motivate to a buyer? No. If you are looking to buy or sell an RV, consider selling privately online so buyers don't have to walk away because of a------s like this, and definitely buy from someone who believes in fairness. I can see clearly why this place has such bad reviews. read more

AWESOME customer service! We went in to purchase some equipment for our camper and we were treated politely and all three of the employees we talked to were very helpful! One man took 10 minutes telling us about the certain product we came in for, and answered all of our questions. The man at the parts counter went above and beyond to look for some sway bars he didn't think they had in stock, but took the time to look just to be sure, and asked us several follow up questions to make sure he found the right ones. The lady who rang us up had a wonderful personality and was so helpful and even helped us renew our Good Sam membership that was expiring so we could get the discounts. We left grateful and happy with everything we needed. Such a difference from their competitors up the road who ignored us and treated us rudely. We will definitely buy all of our supplies at Camping World from now on. read more

Will Smith was an amazing salesman. He was very patient with us and found us exactly what we needed. He was not pushy and did not throw out B.S our way. Very happy to finally have found a camping place we can trust. -Matt Bowker- read more

Brought my camper to Tom Johnson for warranty issues. They had my camper for about a month and was unable to complete the work before I had to take it. I'm waiting for them to mail me a part so that I can fix it myself. The tech I was working with said that he mailed it ( a month and a half ago) but yet I still haven't received it. I find it difficult to believe him only because one of the untruths I was told was that a particular project was completed and when I showed up unannounced I discovered the project wasn't even started. Talked to the service manager and because I didn't purchase the camper there that they had to take care of "their" customers first. Wow, I thought I was a customer or at least a future customer. Guess I was wrong, and with plans on trading for another style, I'll have to find another dealer who treats everyone as "their" customers. After looking Tom Johnson Concord,NC up on the BBB I discovered numerous complaints about their service department. I guess I should have done that first. The problem is that they are the nearest dealer that has the brand of camper I own. read more

They have the WORST service customer service of ANY business I've dealt with. Our camper had MINOR issues (a new 2015) and was in service for a month. When we were going through JUST AN APPOINTMENT, we couldn't make one because the woman (Brenda???) didn't understand what we meant. ??? So finally, it's "done," and they call us to pick it up. It WASN'T done, and not only did they NOT give us a print out of what was done, they said that the part was never in to fix it (it was just a VENT COVERING! A VENT COVERING! take one off the lot and replace it!). They said they winterized it. But I don't have an answer about any of the other issues. Why not? Because a month later, NO RETURNED PHONE CALLS, no mailings of an invoice, nothing. We are supposed to be camping next weekend. We took it in JANUARY! We will NEVER, EVER buy from Tom Johnson or Camping World again. I suggest no one else do the same. It's a shame, because we bought a truck and can definitely consider upgrading! Go somewhere else, people. read more

Camping World is an absolute JOKE. I should have headed the warnings in the reviews before purchasing a camper from them. From start to finish, the experience has been horrendous. Specifically, when the camper was delivered, I watched them coming down the road with the exterior camper door flopping open and close. That means it was hauled from Concord to South Charlotte like this. Upon inspection everything seemed okay and undamaged, so I let it go. Also to note, there were stickers in each of the bathrooms indicating that the camper had been winterized. Fast forward, the camper is parked for 5 weeks without water or power hooked up. Once weather turned warm, we hooked power and water up to the camper. It became immediately obvious that there was a leak in one of the bathrooms. I immediately turned all water off and began calling Camping World on April 12th at least twice EVERY SINGLE DAY. I was told that I needed to speak with a lady named Meisha Pruismann. Again, I've tried to reach her via telephone every single day since April 12th - it is now April 22nd. After calling over and over, speaking with the salesman who sold us the camper twice - we finally got a TEXT MESSAGE from Meisha asking how she could help. I responded that I had been calling for almost two weeks and would appreciate a call. When she called, her attitude was unapologetic. The long and the short of the story is that she indicated that the issue we are having is something that WE caused and stated that we would be charged for repairs. There are all kinds of OBVIOUS signs that this camper was used in SOME CAPACITY which they are denying but there is soap scum/residue on the shower door, there are spots in carpeting, etc. The response to this by the sales rep is that "these campers aren't put together with precision like a home would be." I don't expect this to be put together like a home, but I do expect it to be NEW when I bought it NEW. Soap scum in a shower has nothing to do with how a camper is put together unless it was put it together using and OLD shower door. Absolutely unacceptable. To date, I still have not been able to speak to a manager, get a manager to return my calls, etc even though I started leaving messages for a manager last Sunday, April 16th after repeatedly being unable to reach Meisha. PLEASE - read the reviews!!!! DO NOT BUY FROM CAMPING WORLD!!! As of yet there has been no resolution - waiting for a call from a manager on Monday morning (April 24th). Updates to follow. Maybe someone at Camping World will have the integrity enough to want to make this right. read more

-0 stars Horrible Nightmare stay away from this place. We bought a 2016 and started having trouble right away, all we got from Tom Johnson and his crew was the sound of crickets. So many major issues, my husband took it in to the shop and they claimed to fix it, he knew they lied, because the fake cabinet in the bathroom had never been opened! They called and said it was ready.... My husband hooked it up at the campground that next day after picking it up and water started spewing all over our camper from everywhere, flooding it! Can you say class action suit! Anyone interested email us ibelongtoiam@gmail.com read more

I'd give them zero stars if possible. They ruined what was a great store and service dept when they bought Tom Johnsons. Now you can't even get anyone to pick up a phone! read more