I have a 2018 Jayco Seneca Super C, $200K + rig purchased from Camping world. Jayco had a recall notice for a structural defect on the Hydraulic Jacks. Brought it to Tom Johnson Camping World in Concord, they removed the Hydraulic Pump from the frame, installed the new bracket, reinstalled the Pump. I get it home and notice a puddle of Hydraulic Fluid under the unit and Jacks won't function. I bring it back into them, they look at it, and tell inform me the pump is bad, needs to be replaced and charge me to tell me. Their stance ... "coincidence". The tech that did the work is "no longer with them". Looking at the notes on the ticket there is no mention of even cycling the jacks after they completed the bracket install. They were rude, and ultimately proved their yelp and BBB ratings to be true. I'm now going to another dealer to purchase and install a new pump and reaching out to Jayco. No integrity. Stay away. read more

I had the worst first experience trying to buy a trailer. I wasn't greeted when I walked in and had to approach the girls at the desk to ask for help. Then my saleswoman was so rude...I couldn't believe someone would talk to me that way! She acted as if I was inconveniencing her. She's only show me one brand of trailer. She wouldn't show me the ones that I had seen online, matching my cars tow weight, and told me that they were too wide and high off the ground for my vehicle. She said I wouldn't be able to handle them. It confused me so I had to FaceTime my brother, who has bought trailers...he told us that it's the weight I should worry about, not the width. That's what I thought. She still wouldn't show me the trailers I was interested in and made a snarky remark so I had to request another salesperson. Then I got Ron Pearson who was wonderful! Knowledgeable, respectful, took time to educate me and help me figure out exactly what I wanted. But then Jake came in for the final deal and talked to me like I was an idiot. He told me the only deal they could offer me would be a 10 year loan so my payments would be low. WHAT?! 10 year loan is your best deal? I don't know if these people treated me like this because I was a single woman and wouldn't know better or what, but Ron was the only one who didn't make me uncomfortable and made me excited to buy a trailer. I ended up having to walk away when Jake told me that they don't negotiate and could only offer me a totally different older trailer than the one I was interested in. Ok then. read more

Bought a pop up camper here. Did most of it via email, then came on in to finish up. Ben was my sales guy, he was very professional and I got a deal I was happy with. They took the time to show me all the features, and during the walk through, found a defective part. The service guys were very helpful and got it repaired quickly and I was on my way. read more

Terrible customer service, I took my Motorhome in for an engine oil change and a generator oil change and to replace an air conditioner. Took 4 weeks to replace the AC Unit. When I picked it up they forgot to do both oil changes. I took it back for a slide out issue. After 4 weeks still no parts and still no repair. I'm told it will be 2 more weeks . So I will be without a Motorhome for at least 10 weeks over the summer for minor repairs. No one ever answers the phone in the service department and it takes several days to get a call back when you leave a message . read more

This company single handedly spoiled RV camping for me and my wife. I would not buy a stick of gum from them. In the two years I owned my camper every service visit was a huge hassle. Lost paperwork, price quotes change, work not completed- three service repairs required 11 visits to get the job completed. Don't even bother calling them - they never return calls. The service manager told me that they don't even know how to access voicemail. I had to drive over to get a status of the work - weeks after it was promised. Turnover is through the roof and you will hate yourself for making the mistake of buying anything from them. Even warranty work they tried to bully me into paying for - totally unethical organization. I am amazed that they are still in business. Feel free to email me - I can give more details how my wife was totally dismissed by salesman and when I went in to complain was told by other female staff that is expected. Or how I was told that the warranty covers less as it approaches the end of warranty period. read more

Stay away from this horrific garbage repair facility. We have had our new Jayco class C motor home in for approx 2 weeks worth of a few minor warranty items....THAT WAS OVER 4 MONTHS AGO, AND ITS STILL THERE !!! I have heard every single lie, excuse and constant blame of everyone else. I called Marcus Lemonis's office, the CEO..... what an absolute farce. This guy is a joke. After 45+ Phone calls and empty promises to return calls, and "find out what's going on", to get our camper completed, it has become obvious there is zero leadership and direction from the top all the way to the bottom. It's not a simple isolated case of a disgruntled employee,...it's company wide. Avoid Camping World AT ALL COST. NEVER in my 63 years of life have I ever received such crap service. Even their own service writers have commented that "you have no idea what a cluster this place really is"....When I get my RV back..... I will NEVER walk into another Camping World again. Be Aware. read more

Love shopping at Camping World. We were greeted immediately today by Mr Will Smith, RV Sales Associate offering his help on anything that we might be looking for. We are "full time " living in our RV and always look for Camping World in whatever area of the country we may be in. Camping World of Concord is a very nice, clean and easy to navigate store. read more

Purchased our first camper!!! Our salesman Joe Hudson was very helpful and not pushy on up selling us something we didn't need. Was knowledgeable in each of the campers and gave great recommendations for our family. The rest of the staff was very patient and helpful with all our questions and made it a great experience. read more

I purchased a used RV from Tom Johnson in Nov. 2014. Our salesman said "We will go over the trailer top to bottom and make sure everything is working before you get it". To their credit they did check the major items; AC, TV, Fireplace, Heater and fridge. Unfortunately top to bottom meant I would not have to spend the next few months and nearly $2,000.00 repairing things as we found them broke. It got to be such a joke that when we woke up a few mornings my wife said "I wonder what we will find today". This is what I would have expected had I purchased from a private owner not from a "supposedly" reputable dealer. To Date we have; replaced the toilet seal, replaced the vents under the bath sink, replaced the diverter valve for the LP tanks, replaced the gate valve for the grey water tank, replaced the door side outside lights, replaced the door locking latch, Replaced the TV and brackets in the bedroom, Replaced the accessory cable from the trailer to the truck, Replaced the LP hose to the off side LP tank, Replaced the latch on the sewer hose door even after bringing that one to their attention. Replaced the key lock on the front basement door. Replaced the locking devise on the screen door, Repaired kitchen sink drain, Found a 1x8 about 5 ft long jambed above the tires interfering with the living room slide???(about 1.5 hours to remove and repair) they reconnected the TV antenna backwards after repairing the blower in the fireplace, (about 2 hrs to figure that one out) and last but certainly not least, two breakdowns of the landing gear. One very obviously from a very shoddy repair job. Had to replace the entire landing gear. And don't tell me I should have purchased the extended warranty. Every one of these would have been under a separete claim and covered only under the deductible except the landing gear and I would still be down $1500. So much for "We will go over the trailer top to bottom". Next trailer I will purchase from a individual for many thousands less and make the repairs myself. Lesson learned. read more

Terrible I would also recommend that you avoid Roger Paul. He was The one who kept insisting that I bought it and I signed the contract. Not much going on in his brain. I'd give them a negative 10 review if that was possible read more

The absolute worst. If they decide to answer the phone they are rude and will put you on hold and leave you there. I actually had a guy behind the service desk threaten me because was complaining about the awful service. Drive a little farther and avoid this place like the plague read more

Terrible service, they had our rv for 3 months ... left us hanging, got on the road and system was left in winterized mode when we never requested it in the first place. Cost us extra money didnt know what they were talking about. ..denied us warranty claims...just go somewhere else! read more

This place doesn't even deserve 1 star. Horrible service! The service manager was rude and unprofessional. He shouldn't even have a job after the way he spoke to customers. Marcus Lamonis needs to step in and end this location. Repairs that were suppose to be done never were completed. read more

OK, so this isn't my first issue with Camping World in Concord, NC. During the course of owning 2 campers, both purchased at Camping World, one from the Concord, NC location, the other from the Myrtle Beach, SC location. My first experience was horrible with the service department. After taking the camper in for minor things, I went to pick it up and it was covered with mud, they also messed up a wall while closing the slide, with the table. This is only the beginning, after pulling the camper for 4 hours, I opened the storage and my power cable was gone. #2 - new fifth wheel bought in October of 2017, the air in the Master Bedroom was not blowing cold air, a schedule appointment and 4 weeks later, nothing. This meant a call and e mail to their corporate office. After this, it took an additional 2 weeks to make needed repairs. #3 - when the new fifth wheel was purchased the Myrtle Beach store installed a Reese sliding fifth wheel hitch in my truck. It slide properly for the first two trips, was lubed accordingly and was removed from the truck for storage. I stopped in the Myrtle Beach location, they looked at it and told me to lube it. I lubed again per their instructions, nothing. So now the Concord location has had the truck for 5 days total, and stated it would be resolved by Tuesday, it's Tuesday and they will not return my calls. I've contacted Reese and per Reese, Camping World should just replace it, it's less than a year old. Camping World used the excuse of keeping my truck for pictures for Reese. Reese customer service says they do not require pictures. So before you make a purchase from Camping World, I would strongly recommend exploring other dealers and options. Sure, I've spent a lot of money with them, never again. I wouldn't purchase a damn thing, from them or any entity that they are associated with. read more

Eric Martin was our sales guy. We did not buy yet but will in the future and will be dealing with him because he's very knowledgeable and went out of his way to show us the small things that mattered. read more

Let me start with sales which is where we started. I've bought 2 campers from this site and would recommend Ian Miller. This guy is extremely helpful and is straightforward. If you like to waste time with the back and forth then go elsewhere as he's not the one. Buying both RV's were painless and relatively quick. Now on to the service, as you know these RV's are pushed out of the manufacturer line as quickly as possible and you will most likely have some small issues with the fist few camping trips. Rick Rhodes (manager) at Camping World of Concord NC is top notch and customer service is number one in his mind. So I bought a 2017 Outback 322BH and the rear bunkhouse wouldn't stay cool with the factory 15k a/c unit. Needless to say Keystone was no help. Obviously that's why Keystone doesn't finance........they'd be out of business due to customers not paying the loans because they don't stand behind their units. Long story short Rick and Ian jumped in and helped me make the best of a bad situation. We added another A/C to the bunkhouse and it's a dream come true. Keeping the bunkhouse and the rest of the unit at 70 degrees isn't a issue now. Jumping back to Rick and his customer service, we're still dealing with issues on the BCM which Camping World has been great. A matter of fact I'm heading there not to hopefully get the entire BCM replaced........fingers crossed this will fix it. At the end of the day I'd highly recommend Camping World of Concord NC especially dealing with Ian Miller (sales) and Rick Rhodes (service). Thanks Ramsey read more

I really wish I could give an update with more stars than my original, but the service here is horrible. After my first review, they contacted us but still took another 2 weeks before we finally got our camper back ( after a month total) , water heater works but we were charged for other things we had them look at, like a broken air conditioner vent. We were told it was past 30 days so wasn't covered. And it was when they looked at it, but we had text messages that show we reported it 8 days after we brought it home. The cable TV hook up has lousy reception, we were told that's 'as good as it gets' and its the campgrounds fault. Even though the picture is perfectly clear if we hook it through a window to the cable box. The air conditioner is crap, but we will live with it until we can buy a more powerful one ( but won't be bought from these people, ever!) read more

I had found the trailer online that I thought I wanted and was ready to purchase. I had waited a while and now it was only available at a couple dealers across the state and Concord was one of them. Before I left I checked the website, then called and asked if they had that stock number available. They said yes we do and I explained I was driving 3 hrs across the state to purchase. First, we checked into the "front desk" and they paged a salesman. We hung around for about 10 mins before one of the salesmen that had been walking back and forth said he'd go ahead and help us. We walked out to the spot where the trailer should have been and nothing. We went back to the main building, he called someone to help locate the trailer. About 15 mins later, he finally comes back and says that they don't have the trailer, but the Colfax location does (transferred to another dealer). I asked to speak with the person I spoke with on the phone. Another 10 mins and I finally asked the front desk person for some assistance. He called the Statesville location to see if they had a similar model. They responded they had it and would go check to be sure. In a couple minutes, they responded yes. While on the phone, the phone sales person I talked to in the morning came out, talked with the front desk person, then disappeared again. Before I left, I asked the front desk person who she was and was there any new information. He responded that the trailer was transferred to the Colfax location. When asked why she wouldn't speak to me, there was no answer. I then asked the front desk person to call the Colfax dealer who supposedly had the trailer. They responded yes, they had it, but at my request, he asked them to go look to be sure. He provided me the phone and they started to make excuses. I told them if they wanted to sell a trailer, they needed to go physically check and call me back in 10 mins. We left and in about 10 mins they called me back saying they did NOT have it and never had it on their lot. So... somehow they lost a trailer between the two dealers. Forget the sales team at this location. The only one that was even trying to be helpful was the front desk person, Eddie(?). He's the one that should be part of the sales team. After driving 3 hrs to a dealer and not even getting an apology or anything, you can bet I will NEVER go back to this dealer again. The Camping World name is also getting hit as the overall experience with multiple dealers diminishes. While there, we also witnessed another couple having issues picking up their new trailer with a confirmed appt from the sales rep, only to be told the sales rep hadn't made sure to complete the paperwork and forgot to tell them insurance was required to leave the lot. read more

Excellent price and service. I looked for several months for the perfect camper and the best possible place to purchase from. I worked with David Caroon and he was able to show me several different campers that fit my needs for weight and ammenties. David was there to answer any question during my search for the perfect camper. I ended up purchasing a camper and the service did not stop after signing on the dotted line like it has at several other places where I have finalized a purchase. I was given a very thorough walk-thru of the camper, walked into the parts department and introduced to employees and shown the service department. Even the financing employee was very great. David Caroon was available for a question via his own personal cell phone a couple days after purchasing the camper. Then a couple of days after that he called to make sure we were enjoying our camper. I would definitely purchase from Tom Johnson and I would recommend working with David Caroon. You will be happy and you will receive excellent customer service, a great price and excellent service. read more

If your looking for terrible customer service. This is the place to visit! After waiting for over 20 minutes in the parts dept. Finally found the only person they have working in the parts department and I would have to wait at least another 20 minutes since they where other people waiting ahead of me. Several other employees walking around doing nothing but only ONE person to help in the parts dept. I got tired of waiting and left. Luckily for me I did not purchase my RV from them and will never have to visit this store again!!! read more

Long wait time due to Covid but that is understandable. Just be aware if you plan to visit to view campers. Anyway- we knew what we wanted and have done a ton of research. Our salesman Garrett had zero knowledge about anything we looked at. It was pretty awkward. I wish we had a salesman who KNEW the product or even knew anything about camping/towing a camper. We mentioned to him the camper we really like due to it's features- and was basically like "ok, well you should just get that one." No offering to show/compare features of their inventory. He literally just unlocked them and gave us answers like "uhhhh I'm not sure" and lots of "I don't know"s. Honestly feel like he brushed us off as people who were serious about purchasing- put a bad taste in our mouths so instead of giving him our business we are driving to Indiana to purchase the FR Ozark 2500TH (our dream toy hauler) that has much better quality and for literally 8k cheaper than the crappy ones he showed us. read more

I would need a lot of time and space to list all the issues we've had Our new Outback 330 RL unit had issues and we returned it to be fixed. Time estimate was 5 to 7 days. Took 34. They did fix our fridge but the toilet still leaked. Our brand new camper was damaged while it sat at concord to be fixed. Called about the damage and did not even receive an apology. We refused to take the camper back to get the toilet fixed. My husband called for a week before anyone would call back. He finally drove to the location to inquire about getting the toilet replaced. Ashley said it had to be ordered. They didn't stock it yet there one sat IN STOCK on his way out. Every dealing he had with her she was rude and unapologetic. Service department doesnt respond. Jordan who answers Marcus Lemonis emails where Marcus says if you aren't happy we aren't happy BLEW ME OFF and would not respond to my husband at all. If the top is rotten of course it's rotten all the way through. We were told by others to go to CW Spartanburg but then a friends camper was damaged (hit on 3 sides) awaiting repair at that location. Needless to say we are fixing our own toilet and if we have to return for any reason will be sick to leave it. Concord NC read more

This business has the worst customer service of any business I have ever dealt with. They have had my camper in for repair for 2 months and no one will call me me back (after numerous calls into them ) to tell me the status. I've even left messages for the service manager with zero response. Do not take your camper to them for service. read more

I bought a 2021 Thor Freedom Elite from them 2 months ago they advertised it as wifi ready. I drove it home on my way the radio stopped working after I got it home I was trying to get the wifi to work guess what it had the wrong antenna on it so it wasnt wifi ready. I spent 2 weeks between them and Thor each one was blaming the other. I said I dont care whos fault it was just make it right finally Camping World said they would put the right antenna on. they made such a big deal over a 100.00 antenna they had my RV for a MONTH every week it was the same thing oh we are busy. I said enough is enough I will be there to pick it up and I did they did put the antenna on but said the radio needed to be replaced I said I will get someone else to do it because I was not waiting another MONTH once they get your money they could CARE LESS about you!!!! I will never deal with them AGAIN!!!! buyer beware you have been warned!!! read more

I would like to Thank Nikki House for all the help she gave and Mediated, we now have completed our process of getting our popup canvas and everything that went wrong before that needed to be replaced on our Flaggstaff. Also thank you to Flaggstaff Corp. for all their help in resolving this 2 year process and covering their product with a good Faith warranty now roof replaced lifters replaced and canvas I feel very good about this process. read more

I dropped my unit off on Dec 5,2018, well within my one year warranty on most things I needed repaired or replaced. I agree with other post that Keystone does not back its product. I also am not happy with Tom Johnson as they had unit for 3 1/2 months and did not clean it before returning it to me. They also did not do some work that invoices said were complete. I was also assured that any warranty work done after expiration would be posted as date the unit was brought in. I had to pay for repairs done by Samsung on my fridge as the warranty expired. I am sure that if a big name NASCAR driver brought his unit in for repairs none of this would have happened. 15 years ago I went to Marion to buy a class A coach because I was not treated fairly by Concord. Unfortunately, nothing has changed. read more

The customer service is terrible. We made an appointment with a sales rep named Ron. He drove us to one trailer and started helping someone else. I will not patronize this business as he was very unprofessional and did not help us. We literally waited for 30 minutes and he never came back. read more

Camping World Concord has some really nice campers but their service is a total disaster. They have had my camper since last December for repairs and I still don't have it back. They have only returned one phone call since then. Consequently I am now driving there in person for the third time. I live around 25 miles away so it isn't a short trip. Maybe I need to have Camping World make my payments while it sits there? I'm frustrated and can't go camping without my camper. If you can't properly service them don't sell them. read more

I was going to the Coke Cola 600 and needed the fridge in my motorhome looked at while I was there. I made a appointment one month in advance. I called to confirm the mobile appointment the day before all was good for the next day. They never showed up I called at noon they said I was next on the list. I was 100 yards away never heard from them. The next day I walked over and talked with the service manager and he told me "they couldn't get to me until the next week". I was only there for the weekend and he knew that. No apologies no concerns just shrugged his shoulders was the only response I got. Camping World doesn't care about individual customers because there's another one coming down the road. This is the third Camping World that has I've tried to get service done at and had major problems with all of them. One told me my satellite dish needed to be replaced was going to cost $4000. I call the satellite company myself all I needed was a software update we did it over the phone cost nothing. Camping World just doesn't give a **** about it's customers business is so good so what if they lose a couple read more

I had recently traded our 2015 Monaco Dynasty in for a used 2014 Newmar King-Aire and we found a few issues that needed to be fixed during the initail inspection. I was told they would be completed before we closed the deal but that didnt happen. I went ahead with the deal anyhow and was told the parts (all minor) would be sent to me and must say they did just that a few days later. Todd Hall was my sales rep and I will def talk to Todd on our next Coach, he was very honest and upfront on the entire deal. The General Manager Scott is also first class and made sure everything that was promised was done. After reading the reviews on Yelp I was in doubt but I must say all Doubt is gone at this point, Great People!! I guess you cant please everyone in todays world but they sure did on this deal. I used the Marion Location not Concord. Bob Hummer Belvidere, NJ read more

Once again I need to give credit where credit is due. After my first review and a week after our RV purchase I discovered some water damage under our kitchen table storage area that made my stomach turn. The wall was so soft my finger went right through it and there were small ants eating up the wet wood and insulation. This is something I missed when we bought it and something I believe they missed upon their inspection when it was brought to them on trade. I know for some that will be hard to believe but I do not think they would have sent me out with this trailer knowing the damage was there. I contacted my sales person Benjamin that Sunday afternoon and he was beside himself when I sent him pictures of the damage. He told me he would have never sold me the unit knowing that was there and like I said, I believed him. He told me he would get right on it and we would have some answers regarding the damage and repair. We were already scheduled for a trip so we took the camper and used it for the weekend with no issues. Upon our return home I contacted Ben again and he told me the staff I needed to call. I was very nervous about how this would all work out. I had not read very many good reviews about service and some had me down right sick to my stomach wondering how we would pay for this work to be done. We did not have a lot off money to invest into major repairs and this seemed like a major repair to me. I left a message with the service manager Rick Rhodes and was immediately given a call back. He asked me what I had going on with the camper and when could I get it over to him. I brought the camper over that afternoon and was still very nervous, I bought an "as is" camper and it was really up to me to look this thing over when I bought it so I wasn't sure what was going to happen. I met my salesman Ben in the parking lot once I arrived and yes, my salesman Ben was involved this ENTIRE TIME making sure things were progressing and to assure me things would be fixed on my camper. I showed Rick the damage and he didn't waste anytime assuring me that he would take care of everything and how sorry he was this was missed when they inspected the camper when it was traded in. He asked me if there were any other problems with the camper and they would be taken care of as well. Rick asked if I had plans for the weekend, I had brought the camper over on a Thursday and I told him we had planned on camping the next Thursday. Without hesitation he assured me the unit would be ready to go for our trip, even after I told him we could change our plans but he would not hear of it and again assured me it would be ready. On Wednesday I was picking up my camper and one of the Technicians Tom walked me through the repair. Rick was off but of course my salesman Ben was once again out there with me walking around the camper making sure everything we talked about had been repaired and that I was happy with the results. I am not sure who all was involved in the process of my camper repair but to Rick and Ben...THANK YOU. read more

BUYER BEWARE!!!!!! Total scam artists! They will slip in all kinds of warranties and when you realize what they have done (pulled a fast one) and cancel them they manage to not credit the refund to your loan. read more

Took my Keystone Raptor here to have AC warranty work done over 2 months ago. Thinking 2 1/2 weeks should be enough time for a repair, I told them I needed to use the camper in 2 1/2 weeks. Nothing was done and I picked up a filthy trailer for my trip - they keep them across the street in a field where there's tons of dust. I was told when I picked it up a "part" had been ordered. Upon returning from our short trip I tried to take it back in and Jason, my service tech, said it would be 2 weeks or more before the part came in. After 5 weeks, nothing. When you call service, over 90% of the time you get someone's voice mail. Usually it takes several calls to get them to return your call - while I was there in service, there were people who physically came in to service because they got tired of leaving voice mails and getting no responses. After several weeks of this, I tried to call the Service Director to try and get some answers. Naturally, I got his voice mail. That was over a week ago and he has not called back. I guess the bad customer service starts at the top. I went to Camping World for the warranty work since I purchased the Raptor at the Camping World in Myrtle Beach...big mistake. So, after wasting almost 8 weeks with no results, I'll take it to another Keystone warranty dealer. read more

Bought my Camper from here in July of 2016. Went to pick it up and they had the wrong camper prepped for me to pick up. Finally got the right one prepped and had them deliver it to me. Camper was missing the tool to let the stabilizer jacks up and down. Called to get one sent to me still has not happen. Called many times to find out why I have yet to receive my tag or registration for my camper. After months of calling got the answer I was suppose to go to the DMV and get all that my self. Was told that would be taken care of when I bought the camper and the many times I called. I will never return to this location for anything. AVOID THIS PLACE FOR YOUR PEACE OF MIND. read more

Stopped in this morning to ask about a washer/dryer combo unit. Stood by the parts/service area for 10 minutes watching one person on the phone, another helping a customer, one person shoving food in her mouth, another looked up at us and then looked down again and another on a computer. Tons of camping world employees walking around but not one person asked if they could help us. Husband finally got someone's attention and we were told "oh that's the parts department" where we were standing. Finally I said, let's go - they don't deserve our money. Honestly why are they so not customer oriented unless you are dropping tons of money there? Do not waste your money there. read more

Absolutely do not take your RV here for service! One of the worst customer service failures I have ever experienced. I had 3 different service reps assigned to me (Calen, Jason, and now Denise). They installed incorrect parts, missed others completely and took way longer than they estimated. I had to take the camper back several times and 6 months later it still isn't fixed. I have made at least 6 trips there personally to find out what is going on and each time there is at least one irate customer at the service counter because of their failure. They never know whether the parts have arrived or not and after a trip to the stock room with one of the reps, I can see why. They have boxes piled all over each other with no organization whatsoever. To find your part they have to literally wade through the boxes reading labels and looking for the box that looks "about the right size". Are you kidding me? I will never go back there again! I am now so frustrated with this place that I am just going to order that parts myself from the manufacturer and replace them myself even though they should have been covered under warranty. Please do yourselves a favor and shut down the service department completely or hire new management to do a complete makeover. read more

Purchased a new camper here recently and had a great experience with sales staff, who communicated with me regularly via text (my preferred method), and continued to answer all my questions even after the sale. Didn't feel pressured to purchase more camper than my family needed, or to decide quickly. See GiGi or Austin in sales if you are serious about buying, and they will find the best camper to suit your needs and work hard to get to a comfortable price point, without the BS fees. read more

In the early hours of Saturday, Oct 29, 2016, I started driving with a car full of camping gear and a heart full of excitement to meet my new 2016 Sylvan Sport Go. Eight hours is a long time to drive one way, but the deal was worth it, I thought. If only I had known what awaited me. My salesman, Evan, wasn't quick to respond, but when he did return my messages, he was respectful. Evan honestly responded to my question that this was indeed a demo and sent me pictures of the inside as I was concerned about wear. The pictures online showed a pristine camper inside the showroom. From my email, "It has had some traffic in it, but it's not torn up or anything. It is fully functional and overall good shape". I agreed to buy it for full asking price and provided my credit card information. Within 2 hours, Evan said there was a bit of an issue. When telling another salesman about the sale of the camper, he asked Evan if he had seen the hole in the tent. I conveyed my deep gratitude for his honesty as this is a 16+ hour round trip. Evan told he how much a new tent would cost and that they could order it for me at cost. This additional cost now made this not as good of a deal and I took some time to consider my options. The next day, I agreed to pay the additional cost of the tent, which would still allow me to camp with the old tent as it had a hole that apparently wasn't noticeable to Evan. Two days prior to leaving, I spoke to Evan on the phone to confirm the new tent will be in and how best to pay in cash. Evan asked that I text him a couple hours before I was due to arrive so he could have the tent cleaned up and the paperwork ready for me. "Great! I'll see you Saturday!" "Yes, ma'am." Saturday, my text went unanswered, but I wasn't concerned. When I arrived in the showroom, I was informed that Evan did not come into work because he had a wedding, and no one knew I was coming. After waiting for a short period, I met Evan's best friend and he assured me all would be taken care of as he is friends with the owner of Sylvan Sport Campers and can easily give me a run through. The moment I set eyes on the camper in the back of the lot I was horrified and a deep pit in my stomach began to grow. The camper was filthy, much more than "slightly faded", straps were broken and their frayed ends flapping in the wind, the clear plastic windows were hard yellow and deeply cracked, the stabilizing bars showed wear and starting to rust and the front storage compartment of the trailer was also deeply faded. I've had campers that were 15 years old that looked better than this camper. I soon informed Evan's BF that I had doubts about this. He was considerate and kind and allowed me some time to digest what I was seeing. He offered to talk to his manager and see what he could do, and I wondered if there was anything he could do that could possibly get me to buy this thing. A little while later, Evan's BF came back and solemnly told me that there is nothing more they can do. It was hard for me to speak through my overwhelming disappointment. Please do not buy from a business that has a manager that won't even come out to face me and apologize for the way his employee misinformed and neglected me, knowing that I made a special trip for this camper full of financial and personal cost to me. If you do buy, I highly suspect encounters after the sale will be less than stellar. Do you really want that? read more

Avoid Tom Johnsons at all costs. They've had my Newmar Coach for 7 weeks. Every week they tell me it'll be ready next week. Well next week never comes. Since it was taken over by Camping World all they care about is selling toilet tissue and sanitizer. Hopefully I'll have it back next week. Very disorganized and no sense of customer service. Service Manager Robert hides behind vm and doesn't return calls. Very poorly run service department. Of course the service manger is from Camping World with their mentality. I've kept Newmar in the loop as to the poor conditions there at Tom Johnson Camping World. I'll never go back. Newmar has given me other options in my area for future service with dealerships that are not Newmar service centers but said they would work with them. Newmar is s great brand, they should rethink having Tom Johnson Camping World as a dealer/Service Center. read more

If I could give zero stars I would. Horrendous customer service. We just left and will never return to make a purchase. My husband, myself ( 7 months pregnant) a toddler, and two small children were completely ignored by every individual there. We walked around for about an hour and not once, were we offered a ride in the golf carts nor was anyone there to answer any of our questions. When we finally were able to flag someone down for a ride up the street to view more trailers, he quickly left us there to walk back. Never will we give our business to a company where woman and children are so blatantly ignored and disregarded. read more