AVOID THIS SERVICE DEPARTMENT AT ALL COSTS! I took my RV in for a full maintenance service. Now, mind you, I use Camping World service centers a lot in my travels. I'm a full-timer and a Good Sam Member, so I want a company that has nationwide service centers in case something goes wrong with a repair. I've never had a problem with any of the Camping Worlds before, until today. CASEY in the service department was so incredibly RUDE and ANTAGONISTIC to me, she was literally snarling at me over the counter. The experience was so upsetting, I literally walked out. Then as I'm going out the door, I decided to go back in to get her name to report her. I see that she is following me out the door. She had this swagger and clinched fists; she was literally trying to physically intimidate me! I'm a nearly 60 year old woman. I've never seen behavior like this before from a service person. THERE IS SOMETHING REALLY WRONG WITH THIS PLACE if she is allowed to behave like this to customers. I'm taking my rig to LEE-SMITH INC. in Chattanooga. I've heard wonderful things about them. I should have gone to them originally, but the Camping World was literally around the corner from the RV Park I was staying at so I thought I'd try them since I'd never had problems with a Camping World before. DEALING WITH THIS CAMPING WORLD IS ONE OF THE BIGGEST MISTAKES I'VE MADE IN MY RVing EXPERIENCE. ANY COMPLAINTS REGARDING THIS CAMPING WORLD SHOULD BE ADDRESSED TO MIKE CUTLER, THE GENERAL MANAGER. read more

bought a camper was told that I would get the money back that I put down guess what I didn't they found a loop hole to keep it. so don't go to camping world they will do anything too keep the money down. read more

We bought a Travel Trailer there this year and they are all over you while trying to sell it to you and when you are buying it, but I've found out since then if I have a question about my camper no one will call me back even the sales person we dealt with. I have even called service dept. and not even got an answer or if I did, never a call back with the answer. I am going to try again today and see if I get someone one who knows something! We bought our Trailer a few months back new! We even stopped in the RV store the other day and the service desk clerk couldn't tell us anything about our camper or what we needed! I thought at least he could pull it up on his computer! Nope! Or so he said! Don't recommend this place. Wish I had heeded the reviews on this place! Well, I just called and got a lady who told me what the problem was! Yea! I raised the stars a little! read more

This is a response to the review by RS I just finished reading a review of Camping World's service department and Casey's interactions with a customer. Over many TwoBlackBears@comcast.com years we have owned 5 motorhomes. All were serviced at Camping World - Chattanooga. Yes, we have also used Lee Smith from time to time. We have been fully satisfied with the quality of service by both companies. The reason I'm writing this review is in defense of Casey. I was not there during the other reviewer's interaction with Casey. Her description of the event is shocking and unbelievable to me. Wow! Yes, Casey has on a few occasions told us things about the condition of our RV that were both disturbing and expensive but she shared our concern and disappointment. She told it like it is. Casey is always truthful and trustworthy. My wife and I are both in our late 70s. We operated a business for many years. Casey is the ideal employee: knowledgeable, efficient, energetic, self- directed, honest, and thoughtful. Good news or bad, Casey has always exhibited a gentle, caring and understanding manner. Casey has always shown us that she truly cares and wants us to have the best possible RVing experience. We always look forward to seeing Casey. She exudes a persona of competence, efficiency, beauty, fairness, and purity.. Everytime we have interacted with Casey we have felt a sense of being uplifted. She not only does a great job but she is food for the soul. So, you can see why we were shocked at the previous reviewer's comments. Thanks, Jim & Shirley Smith, Chickamauga, GA read more

Camping World, Chattanooga has had my 2016 Seneca since 2/26/18. Today is 5/11/18. Most items needed are under warranty. I've heard excuses like- we put in wrong vin number; I was out yesterday; I was on vacation, I was out sick. Jayco has not responded on warranty-I called Jayco & they said nothing was submitted by CW. Now - it's wrong part came in; Part still not here. I can't believe CW of Chattanooga can't get it repaired - It's almost 3 months! read more

I wanted to walk away. I was so disappointed with how I was being treated. I'm not sure if it was dishonesty and they sold me a hunk of junk or just complete apathy. As if as soon as they received my deposit I was locked in and they no longer had to sell me. I do not fall into your normal RV demographic and I certainly hope I wasn't taken advantage of for being a young, single, female. For something that should have been so exciting and special; was ruined and now my RV (pigpen) has a black cloud around it. By the time I was signing the papers I was fighting back tears. I either lose $2000 or I take this RV home. It was horrible and after all that I still had to drive 5 hours home-I arrived home after 1am. I don't want a gift card to camping world. As far as I'm concerned I have no desire to spend any money or time at Camping World. read more

Before you leave a review for Camping World (or any other) service center, make sure that you have used another one so you can compare it to them. We to thought at first they were to slow, giving us the run around, this and that, etc. So, we decided to take it to another Authorized service center that was a little closer to home. What a BIG mistake. Yes they were very quick to wait on us but, we never got the daily updates that the service center at Camping World sent us, we had to call and get conflicting information, the service center did not know what they were doing and fixed things that nothing was wrong with it, misdiagnosed the real issue and so much more. We had to finally stop with them and take back to Camping World. They have done more in two weeks than the 6 weeks the other service center had. Camping World is so much more professional, organized and truthful. You don't get the run around. read more

This pertains to both sales and service. I used CW to order and install awning toppers (for my 5W that we live in) from Carefree of Colorado. Although the salesperson accomplished the order, it was misquoted and included no labor for installation. That was provided 20 days later when they called to say they had received the toppers. Even though this resulted in a several hundred dollar increase, I took a deep breath and continued. The salesperson assured me that I had an appointment at 10:00am on a Friday morning and the service would take no longer than 3 hrs maximum. Arrived at 10:00am and service let me know that they do not set appointments and they would get to my installation when they could. They also shared that the sales Dept doesn't always provide the correct information! So....here we sit more than 5 hours later and they just shared (I had to go ask) that it would be at least until 5:00pm, as that is when they close. I asked how long they had actually been installing the toppers and was told, "there is no way to tell right now, they got to it when they could". I asked if I would be charged for more than 3 hrs of the max labor I was quoted and they have no idea. There is a lack of concern about the level of customer service I have received even though I will be paying them over $2k for parts and installation. Will never again purchase anything or have any service provided by this company! In addition, as a FT, everyone I meet will know about this. read more

DO NOT USE THEM.............I recently had my rv in for a 45 point inspection, winterization, and a few other minor things. They left my trailer a mess. Used my personal towels and just threw them in the tub. Soaking wet. Scuffed up base at my sink, left a mess in the tub and sink. Left items of mine out on the floor. Also bent my tongue base plate. I have pictures of all of this. I am extremely upset by this. Not to mention the exorbitant charge for the services I received of course which was not disclosed in the "quotes" Very unhappy with this whole experience. Mentioned this to the service person, didn't have anything to say. read more

5th Wheel Toy Hauler Purchase We went to look at 5th Wheel Toy Haulers knowing a couple of makes and models we are interested in. We arrived around 11am at the Camping world of Chattanooga after travelling for 2 hours. We were taken out to the lot and shown several models that were not what we had expressed interest in. We were shown a Carbon 347 that was very close to what we are looking for. I am not a fan having a slide on the entry/awning side of the camper. Still, a very nice camper and hit many of our wants and must haves. One word of caution please do your own research on what your truck tow rating is. Maximum trailer weight is only part of the equation. The other consideration is hitch weight/pin weight versus the cargo carrying capacity of your vehicle. The salesman did not seem to understand my concern with pin weight vs. cargo carrying capacity of my truck. We decided that the 347 would work for us and began to work numbers with the salesman. After working the numbers on the cost of the camper + $199 Document fee + $995 Dealer preparation fee + tax we came to an agreed upon number with the salesman. He went to the bullpen to get approval. He returns with an out the door price (OTD), no breakdown of numbers. My wife asked what the tax rate is so that we could verify the number he presented. He did not know and don't worry about it and kept pushing this was the OTD Price! So, we agreed trusting this was the agreed upon number including fees and tax. When he brought the official finance paperwork the base price we agreed upon had increased $3,000 with the document fee and tax on top of that for a total OTD price. We were not pleased. We questioned the number and were told the original agreed upon price was not approved and we had agreed to the OTD price (with no detailed breakdown as mentioned above). We were not told the original agreed upon price had not been approved. We felt this was very dishonest so we canceled the deal. We left after 7 hours of effort. The lesson we have learned from this is that we want to see all the numbers and tax rates etc. upfront before ever agreeing, initialing or signing anything. They play the game of scribbling numbers in crayon and having you sign in agreement so that you feel obligated, then change the numbers. Also, they kept pushing a monthly payment number which is baseless unless you know the base price, fees, taxes, interest rate and term. We kept asking them what this monthly payment number was based on, since we had not settled on a base price, and they would not answer. I thought we were going to be dealing with a reputable dealership/chain and we did not receive the experience we anticipated. Bottom line, angry and disappointed but smarter for the experience! read more

We had planned to go over to Chattanooga from Blue Ridge, Georgia today. I was on Live Chat with someone called Linda D. As soon as I asked if we could just look at the Forest River R Pods without filling out paperwork and giving all our personal financial information to a salesman, she deleted our chat session and didn't respond. Based on their other horrible reviews and high pressure sales tactics I guess we won't be driving almost two hours to go look at campers on their lot. read more

"Here's our fees but don't worry we will work from them to get to the price you want". "We strive to be very transparent with our customers". Really? Do they tell all customers that all those excessive fees are just to bargain with? Really? When I asked him not to run a credit check (and I'm not sure how you did without our social security #) and they did anyway even though by our age and we told them we would be paying cash. They were just trying to push us to what we could afford, not what we wanted to pay. Then after we found the camper we wanted he apologized and said he "misquoted the price" fully expecting that since we were already in love with it we would just roll over. We walked and purchased elsewhere the next day. 4 days later CW salesperson called and asked if we had thought it over yet. read more

This is a poor example of a business that deals with people. I visited there today looking at RVs and the salesman with whom I spoke was the pushiest sales person I have ever worked with, including used car salesman... Upon entrance I was asked to complete a form with personal information and when I expressed reservation about completing that form as I was just there to look, I was told that it was mandatory to complete, so I went ahead and completed the form including everything except my Social Security number. After I had looked at a few RVs And expressed that I was ready to go the sales person became overly pushy at that point. To sum it up when I finally made it obvious that I was leaving he asked for my phone number so he could call me back. I reminded him that he already had my number as it was on the form that I filled out when I initially entered the store at which point he told me that he had lost that form containing my personal information that I had just completed approximately an hour before. Do not waste your time at camping world! read more

Purchased a Thor 24 FS (Class C) on a Sprinter Chassis 7/31/18. Sold to us as a 2018 model. Papers were all processed with it as a 2018. After purchasing, insurance & title both returned with 2016 based on VIN #. Apparently Thor buys chassis in quantity but we were never told our 2018 was placed on a 2016 chassis. When questioned about how we could resell it as a 2018 when VIN says 2016 they said it would all be based off the purchase papers. Took it to Mercedes Service Center for work today. Apparently after 1/1/2019 will be out of our 3 yr warranty even though it was not put into service until July 2017! read more

Felt like we had walked into a high pressure time share sales. Couldn't wait to leave. Will not be back.

Horrible service department. They wrecked another camper into our brand new camper, and they didnt even call us. We found out by accident. Long story short....RUN AS FAST AS YOU CAN! read more

We were traveling with our RV the week of July 4th and lost all power in the camper: therefore no AC in July in the South. Drove all night since it was too hot to sleep and arrived here soon after they opened. They were quite busy and of course we had no scheduled service but they did troubleshoot with us. Since we were passing through, they took our camper in, figured out the problem and we were on the road by 1:00. They were reasonable, professional and relatively quick! read more

One of the most negative experiences I have ever had. They operate like a low end used car dealer. They kept floating the make up of the deal to improve their bottom line. never closed. suggest you avoid. read more

We purchased out new Keystone travel trailer in the beginning of April. We met Cody at the RV show in Feb. while checking out the different trailers we had researched on line. He spent quite a bit of time with us at the show before we moved on to look at the other vendors. When we made the final decision we called and found out we needed a electric brake in stalled and also a sway/equalizer hitch which we took care of prior to driving 2 hours to make the purchase. We chose to have the electronics taken care of by the Ford dealer near home just in case of any problems. We towed out our old smaller trailer on the day we agreed on. The whole process was made very simple from our trade in, to driving out the gate, all in under 6 hours. Cody and all the staff made this a very non stressful deal. As with anything, do your homework before you buy and you won't have any surprises. read more

Wouldn't let us walk around the lot without giving them our phone number. Harassment would follow. We left.

This whole organization from sales to service should be outlawed. We bought our RV from them in October 2015 and was lied to and misrepresented in every aspect of the sales program. Part of it is due to our own gulability and trusting their sales people to be trustworthy and honest. We was sold a $5195.00 extended warranty program that was supposed to cover bumper to bumper for five years, which turned out to cover nothing for just two years, then was told the tires was warented for five years but was charged an additional $1095.00 for that."We had our first flat tire before reaching Birmingham Al. because the stems had not been replaced with new tires". Our latest experience with them started in February this year when we drove in for an oil change and electric situation not getting any service to the RV itself, after a month we finally got it back was assured everything was fine. In May we have the same problem and was told it was the AC/DC switch was causing the problem and for $486.53 they had replaced the $87.00 transfer switch. I drove the unit home only to discover there was still no electricity to the RV and when I looked the old switch is still there with no cover on it. We was informed by the Service manger to bring the RV back them today and they would look into the situation. This is my last dealings with Camping World of Chattanooga since talking with other owners of other RVs they have all had similar experiences from this company. read more

Had shopped this camping world prior to purchasing from Buddy Gregg in Knoxville 2 years ago because of how pushy the sales team was. This year had to have re-sealed and awning repaired. Service department had unit for 2 weeks, 7 days waiting for the awning to arrive. Every time I called to check in progress people made me feel like I was interrupting them. Person on phone NEVER knew what was going on. The last day I called to check on RV women on phone told me it would be ready to pick up that afternoon. 20 minutes later I got a call telling me the unit would be ready to pick up the next day or Saturday two days later. When I called back to confirm no one was available to check for me, I was told someone would call me back in a few minutes (9:20 am) at 4:50 I called them back to see if I could pick up, again no one was sure. They finally told me it was in the wash and would be ready when I got there. I arrived 30 minutes later, RV was covered with dried soap, the awning was changed but not fully repaired as directed. Total cost $1630 I am not confident they even did any of the other work I ask for. It's worth the drive to Buddy Gregg next time. Terrible company they don't care about Customers. read more

Purchased a 2018 Thor Freedom Elite 26HE last week from Camping World Chattanooga. Salesmen Tyson Terhune and Chris Latka were personable, professional, and knowledgeable and we appreciated the amount of time they spent answering all our questions. F/I Manager Stephen Radcliff was equally the same as Tyson and Chris. I would definitely recommend asking for and dealing with the above individuals if interested in purchasing an RV from this business. read more

I recently bought a new camper from this dealership. All I can say is, do not let them talk you into any of the extended service plans. They make it sound like no big deal, Oh it will add 20- 30 dollars a month to your payment for 5 years. But then when you get your first statement it adds over $8,000.00!!!!!!! And I only got the silver plan so I cant imagine how much they sucker people with the other plans. This was my first buying experience and I have learned a hard lesson. Hopefully, others will read this and be much smarter. Camping World is definitely not a place I would recommend. read more

Would never recommend anyone going there. All we wanted to do was window shop and gather info on our likes and dislike for future purchase. Took 20 mins, 100 questions until we finally walked off and back to the car. Nothing like high pressure to waste someone's time read more

do not waste your time with these overbearing money hungry vultures ... we weren't even allowed to look at campers by ourselves .... horrible service read more

We purchased a camper at Camping World Chattanooga. It was bad from the get go. I was sick. My husband gave in to the pressure. I wanted to leave. First we thought we was getting a 50 amp. We was new to this whole thing of campers. We had to get repairs done first thing. They kept it all winter season . The Refrigerator burned out. Had to replaced it. It was not the same. My other one had blue LED light. I loved that look. The bedroom wall was bucked, had to pull it out and replace. The shocks that hold the bed storage was replaced two times, cant use it still. The door I had to fix myself, The outside latch broke. Shower was replaced. So many things . This was a brand new camper. Over all the most upsetting is the rude, obnoxious so very obnoxious customers service people. Casey is at the very top of the list. Then the rest. They don't care how they treat you because they are aloud to act this way. Very hateful department. read more

We went into Camping World looking for our dream travel trailer. The sales person showed us three trailers, none matched our needs. We went online and found the one we were interested in, went back after telling our salesman which one we wanted, and he first showed us a different one than what we asked for before bringing us to the one we requested. After finally seeing it we haggled the price back and forth. They add $2000 worth of extra charges, and then refuse to drop the taxes from the financing so we could pay those separate. After putting money down and waiting over a week for financing, we went elsewhere to look for a trailer and found a way nicer one, for $6000 less!! And the financing was done in one day. So what we couldn't get done in two weeks at Camping world, we got done in a day at another location... AND with LESS money down!! Absolutely appalled with the Camping World philosophy. I will never go back. read more

We bought our new fifth wheel this week at the Camping World in Chattanooga, & what a great experience. Tyson, our salesman was AWESOME & Phillip in finance was AMAZING. We were the typical "were just looking" customer, and we see how that turned out! Right off the bat, Tyson got straight to the point, what are you looking for and how much can you tow. In our past experiences we got the usual "let us know if you need anything" and we were left to just wander around wondering how much the unit cost, if we could tow it, etc. Tyson took us straight to the ones that met our criteria and 30 minutes in, we were in love with our next unit. After our purchase, a few days later we ran into a little obstacle, but Phillip and Tyson quickly jumped to it and had the Nashville camping world location (by this time we had traveled to Nashville) on the scene to help us! We have owned more than one unit so we know there's always a few kinks to work out, but knowing you have a team behind you, to help you out should something come up, is what made the whole experience worth it! Thanks Tyson and Phillip!! read more

Purchased a used fifth wheel from Camping World Chattanooga on July 25th 2015 and received a letter from financial institution that financed the unit on October 18th stating that they had not received TITLE yet. Did some investigating and found out that camping world had not yet submitted paper work to state for the transfer of unit. The state of Tennessee is still showing the camper in the name of the previous owners. Have tried and county clerks office has tried to contact person responsible for taking care of this situation but she is always unavailable and will not return calls. Beware doing any business with a company that conducts transactions in this way. read more

There service department is the worst place I have ever been too. They have no communication with each other or the customer after you walk out the door. You call them and they have some new excuse to give you why they didn't follow up with you. read more