Update: finance people and sales people do not talk to service and it's a shit show but the Service manager went out of his way to send someone out. Since Saturday this Keystone Outback had a heating failure, on demand water heater failure. Bathroom door fall off, bed get stuck in the up position while trying to store items under the bed. Screws completely missed the hinge holes. Just a crap job from the factory but the Service manager stepped up and sent help. Will update when service tech is done. ---- They sure are responsive and helpful before the sale but after....forget it! You're on your own. Josh was our sales person and nice as pie until there is a problem and you need his help then he's busy with another customer and doesn't call back. We had a warrantee issue, thermostat went dead and nights are pretty cold still in Evensville, TN. We bought the bells and whistle after market warrantee that meant someone would come to the unit and make repairs, but that turns out to be BS. Good Sam will come out but they will charge you for labor and parts even on warranted items. The phone greeters are unhelpful and simply say " I just answer phone and we're busy today with deliveries so you'll have to wait" Service says "...can't help you. Bring it in and we might be able to look it over..." Well that's not the service we paid for! NOT RECOMMENDED!! read more

Wanted to speak with them about getting something done, but they simply don't answer the phone.

Drove 4 hours to pick up our camper just to have the underpinning fall out and the whole bottom of the camper was dripping wet from where they "washed it". They told us warranty would handle it. The camper is two weeks old and we are still waiting for it to be fixed, even went to a closer Camping World dealership. How can you charge $1000 for a camp ready package and not fill the propane or do a quality control inspection?? ...outdoor speakers aren't working, the water heater was intermittent at best, the slide out is not adjusted properly, did not show us how to use the back up camera...and not one soul has contacted us about if the issues have been resolved. Very frustrating and dissatisfied overall. Honestly, I wish I could give them ZERO STARS!! read more

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Bought a camper from the camping world in Chattanooga Tennessee in August 2025 and had to contact them multiple times in order to receive my plates. Still waiting on the title as we paid with a certified check. Was asked by them multiple times to contact my county clerk to see where my stuff was ( a service that we paid for). It is now October 16 2025 and I just got my tags today. No title no answers just poor service and high pressure sales tactics. Paid with a certified check and still had to speak with the finance manager for high pressure ad ons they wanted to sell. Then you have to be high pressured into the retail sales to try to sell you stuff you don't need Buyers beware you will have to stay on top of them to get your paperwork. read more

Do NOT buy from these people. Bought a camper 3 years ago, talked to them about buying back and they tried to tell me it was only worth a third of what I paid. Claimed it depreciated in value so with their math, in 5 years it would be worth nothing? Just lies to rip me off, or should I say obviously I got rip off to start with. Wish I would have never bought from them. read more

Post the prices on your RVs. And let us look at them without giving you all our information so you can bother us. I would never buy an RV from this place. I don't like the way they hold you hostage. read more

I would give the service advisors 4 stars. However, this shop took advantage of a total loss claim of mine. I had rodent damage to water lines and flooring. CW did not include the flooring because they said there was prior flooring damage. Of course there was because it's 15 years old but also had plenty of new damage directly related to the water leaks caused by mice chewing the lines. CW sent their estimate to State Farm who eventually paid CW more than $4,000. Then when CW got all the work they could out of my camper they sent the flooring estimate to State Farm as a supplement. CW knew if they included the floors SF would have totaled the RV immediately. But they played the claim, got $4000 worth of work and by doing so took more than $3,000 that would've been part of the settlement to me from SF. I was referred to this CW by my uncle who said they seemed eager to do good work fast. They did good work and fast. The problem is, they should have sent SF an estimate with all the damage initially. What they did benefited their shop but was sleezy. Beware when using ANY CAMPING WORLD. read more

Another Camping World maintenance duaster! Just over one year ago our middle Air Conditioner quit working. We had just sold our house and had started heading west to our new house. It was June and the only place that could install a new AC before September was the Camping World in Chattanooga TN. With a lot of reservations we went there. Well my reservations were right. Today outside of Oklahoma City we pulled into a rest area. My wife when back to the kitchen area and informs me we have water dripping out of a ceiling light. I knew it has to be from the middle AC. I removed the light fixture and just turned off the AC. When we got to the campground later I went up to see what was going on. Long story short. One of the FOUR different drain hoses that were spliced together was split at each end. The yellow plastic wire loom hose in the picture was leaking. There is a combination of 1/4 and 3/8 size hoses some with plastic push on connectors and some just pushed together. On top of that wires were spliced together with masking tape. A wire was terminated with roof sealant. The junction block where 120v is connected had just one wing nut holding it in place. The other side of the junction block had at one time been taped to the bottom of the unit. I made some temp repairs to get us to it destination in about a week. Then it is a complete rework of the wiring and drain plumbing! I HAVE NEVER SEEN SUCH CRAPPY WORK IN MY LIFETIME!!!!!! read more

Camping World - Rooftop Air Cnditioner on motorhome with multiple spliced drain line. - RV Dealers Near Me - Chattanooga, Tennessee

I would give a zero but not an option. Walked in to find a water module for the tolite, multiple employees sitting around. Was going to buy a new tolite but after the attitude we got from one of the employees, like we were taking up her time, we decided never again to go there. Not sure if this kind of customer service is the normal but the other 2 employees did not step up either. So we assume that's how business is done.. no thank you! read more

$1000 given away. I'm baffled at the current moment. Speechless so let me gather myself and try to compose this the best way I can. Dropped my camper off for service which it needed and I really wanted it washed too. So I go in the service department and start looking at the service packages. The premium package they were selling me on included everything I needed and when I asked about it being washed he said $125 on top of the $990 service package. I said ooohh I really want it washed so let's look at a lower package so I can afford the wash too. And he said hold on and walked back to a room to speak with someone and then came back and said ok if you go with the premium package we will throw the wash in with it. So I reluctantly said ok and agreed to this. Fast forward to today.. the photos quite literally speak for themselves. This is the wash. And now I am wondering if anything actually got serviced. Soooo I am positive I just GAVE camping world in east ridge $1000... this is absurd. read more

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Wife and I are out of town at a frisbee dog show and needed some AC service done. They fixed everything with no hassle under a warranty and had me back out so I can keep the dogs cool in the RV. Great service ! Wish I could mark down a 10 read more

We went to Camping World even after we heard all the bad reviews but thought we would judge for ourselves. We found a RV we liked, they gave us a price in our budget and was told they would have the paperwork ready to sign in a couple days. The next day we got a call back stating the bank wouldn' t finance, which was no way true. Our credit score was great. Then they backtracked and said they needed more money for the RV and more down payment than was agreed on. Will never recommend them to anyone. read more

Referred a friend here based on reviews. Not only did they NOT fix the issues on the RV, but they caused additional problems after charging almost $8,000 for nothing. The customer service was piss poor, the management was unhelpful, and actually rude. I cannot believe the level of unprofessionalism and nonchalance from a seemingly top tier company. 0/10 would recommend again. I actually listened in over the phone while management blamed my friend for issues with the RV that were not fixed. I was stunned! I am so upset, that I'm currently asking questions of my lawyer friends to see what can be done. I will also be contacting the BBB with my friend, because this was a huge expense to walk away with more issues and no actual resolution to the original problem. Terrible company. read more

The people were nice and friendly. H The sales representative was very nice an had a lot of knowledge about the campers. read more

If you buy from them be aware that any down payment you give them will be taken and pocketed by the stiff-necks in the finance and sales booth. When they ask if you want a warranty, they will finance the warranty based on how much you paid down. After all is done, you notice that your down payment doesn't even factor in. I'm guessing based on my experience with them this far, if I need them to honor the warranty I will be told my problem 'is not covered under the warranty'. When they sat down to verify my name, social and date of birth, the finance guy, Mr. Day, was so loud that I noticed 3 people made direct eye contact with me as Mr. Day announced my name, social security number and birth date out loud. I wanted to put the paperwork in his mouth for being so careless with personal information. But what does he care? It's not his P.I.I. that get's stolen. Why couldn't he just point to my information on the paper and ask me if it was correct? I over heard the sales/finance guy talking to a service tech about me. He said I tried to 'pull a fast one' because I didn't want to pay $1000 for them to install a hitch. All because I bought the hitch from them for $460 and didn't pay them $500 to install it. And they say I'm the one who pulled a fast one. When they brought my camper from their sales yard, they just dropped it off in the drive way almost hanging off the pavement. No warning or anything. Had I not been looking for it, who knows how long it would have sat there in the traffic? There were plenty of open parking lots but they didn't care, they had my contract. I do not recommend doing business with them and wish I had gone to a small local dealer instead. I'm sure much of the good reviews here are from the sales and finance people. They party down in there quite often so I'm sure they are required to post positive reviews as per their job duties. read more

I have a 37' sprinter that I had to take to camping world of Chattanooga because of a wheel bearing and axle problem and I will say they fixed the wheel bearing and axle but I told the service rep that I was going on a long trip in a few months and since it was here would they please replace all 4 tires with tires equal or better than what was on the camper, my camper is 9,000lbs before I loade it so after being loaded it is 11,000lbs. They put tires rated to be spares also only rarer to be on a 4800lb camper, don't let these idiots replace your tires they will get you killed! read more

After seeing all the great "reviews" (are they fake? bots?) I decided to make a two hour trip to Camping World to have my coach looked at. It turned out to be one of the worst decisions I have ever made... After bringing my coach in for a dining room slide out that was stuck shut, they blew my hydraulic motor pump during their horrendously poor mechanical testing. They should have not even been pressing the slide out button to run the motor because they knew it was stuck shut, they clearly just burnt it out. Then they tried to tell me I needed an entire new system, motor pump, control board, valves, solenoids, etc (see screenshot of their diagnostic testing). Prior to their testing, my hydraulic motor and system were working fine, I have been using it everyday for the last month for my back bedroom slide out as well as my leveling jacks. After they blew the motor, my bedroom slide out did not work same as the leveling jacks since they are all on one system. So that meant I could no longer access any of my clothes in the bedroom drawers and I could not level my coach which endangered my AC and refrigeration system since they have to be level to function properly. RV parts are hard to come by and most parts are 3-4 weeks out, so this is not a quick fix. Camping World failed to take any responsibility for the damage they had done to my coach and weeks of uncomfortable living they had caused. Rick, the service manager tried to offer my diagnostic fee back of $150, which is a slap in the face because the motor alone cost me $900 plus 3 hours of labor, so about $1,500 total. Because of the extensive damage done to my coach I am forced to take legal action against Camping World. I ended up bringing my RV to a local shop, they put a new motor in and the back slide out and leveling jacks went back to working properly, meaning I DID NOT need an entire new system. It was the motor they blew that caused all the issues. It turns out, the hydraulic system's dining room slide out solenoid was malfunctioning, which is only a couple hundred dollars to fix. This was diagnosed by the local shop within minutes. Camping World's horrible mechanical services and bad customer service, has cost be over $2,000 dollars of expenses and a month of living in a non functioning coach. Did they fail to recognize that if they provided better customer service and took responsibly, I would have spent tens of thousands of dollars getting my RV serviced their for maintenance and repairs over the course of my lifetime? I hope you save your money and time and drive or get towed far away from Camping World. P.S. - I also reached out to their corporate office because I knew Marcus Lemonis was the chairman, the lead star in the TV series "The Profit" who focuses all on customer service. I have not had a follow up from their corporate office in over a month. One can only assume that is just a TV personality. Corporate Case #02978811 read more

Horrible experience . They will do everything to undermined your trade in despicable operation . Avoid this place and never deal with billy who runs the consignment and purchasing department arrogant and unprofessional . read more

Maintenance Dept. All I wanted was new tires and an inspection of my travel trailer. When I picked the trailer up it was raining and that night I had leaking around the air conditioner, the floor near the entry was spongy, I have siding where the awning is attached coming off and the gray water leaking out. The gray water valve would not close and the water tank outlet cap leaked, thank goodness it wasn't the black water. We did not have all these problems going in, but did have them going out. read more

The sales people are great till you sign the contract and than your no longer their problem. The RV had a gas leak that needed to be fixed as they can't sale it. They also said they would fix some other stuff. When they delivered my RV they didn't walk me through how it functions, they through all my instruction manuels in the back, which broke an important remote, they said they cleaned it but I just spent the last 1.5 hours cleaning the shower. They left my black tank 3/4 way full, my propane tanks were almost empty and than I had a propane tank leak at 2 am and they couldn't send anyone out till Monday and I called on a Friday! I emailed corporate and have yet to hear anything from them. Never again!! read more

BEWARE: Numbers Trickery at Camping World Please keep in mind that the only reason I am giving them 2 stars instead of 1, is that I believe the salesperson was completely innocent in this very deceptive game! My wife and I arrived at Camping World Chattanooga on Sunday around 1100. As COVID's economy has made a huge dent into our budget, yet we still love the outdoors, I was hoping to pick up a small pre-owned camper around 10-12K. We met our salesman while we were looking and explained this to him. He had a 2017 Jayco Jay Feather 16XRB, which really caught our interest. He told us it listed for $14,999, but it was a unit that was forced upon them from another Camping World in Kentucky, so make an offer. We looked the unit up and down and decided to do just that. As we sat down to talk numbers I explained our situation very openly and honestly to the sales rep, who actually admitted he was fairly new. We sat down, and waited for his return. He shared the "starting numbers" with us. Selling price was $14,999.00, Vacation Pack was $695.00, Hitch Work was $995.00 and $45.75 for tag & title, and of course sales tax, which all equaled $18,357.44. This number was not in our budget, so he reminded me to make offer. I made an offer of $10,500 plus tax and tag & title, which like his buyer's order included Vacation Pack and Hitch Work. He left table to meet with sales manager. Salesman comes back 15 minutes later and said sales manager made a counter offer of $14,000.00 plus tax and tag & title. Still out of what my wife and would have felt comfortable spending. We talked a little and decided to go up a bit. I offered $12,250.00 plus tax and tag & title. He then countered again with $13,000.00 "As Is",to which I could not do because I needed the Hitch Work. I then made my last offer of $13000.00 plus tax and tag & title and specifically wrote down includes 2 tires, Vacation Pack and Hitch. The salesman took offer to management and came back asking if I could give up the tires, because Camping Worlds tire prices are too high. I agreed to take the deal, without the tires for $12,800.00 plus tax and tag & title which included Vacation Pack and Hitch Work...no tires. We thought we bought a camper. The problems started when the salesman came back with the paperwork pack. We start signing everything and then get to the numbers. The selling price got back to $14490.00 plus all the extras!!!!! When I thought I was negotiating in good faith, it meant NOTHING to Camping World Management!!!!!! We left and went to calm down and eat some lunch. Camping World succeeded in their plan to make us "fall in love" with the camper, so we finished eating, went back and offered them $500 more or $13,300.00 plus-plus and the manager came out and said no. He did not care that HE had agreed to the $12,800.00 plus-plus number. No integrity to himself, no integrity to Camping World, and total disgust of two people that negotiated in a very open and honest manner. I took pictures of the handwritten buyer's order and the buyer's order they tried to sneak in on my wife and I. If the Chattanooga newspaper would like to print this story, I will be glad to provide them with all the proof they need!! read more

Camping World - RV Dealers Near Me - Chattanooga, Tennessee

Camping World ,Chattanooga is my number one choice .Leamon Smith was very knowledgeable. He took his time to explain the different amenities,and perks of each Camper that I was interested in. After doing my research I'm Definitely pleased and doing business with Mr.Smith from all of the others . Thanks So much for your knowledge and time ! read more

Love the camper and the service we received while there. However the camper had a issue which will be fixed shortly, but the communication is a little lackluster about the whole process. read more

Placed a order with Camping World to be picked up at the Myrtle Beach location, they gave me pick up date when my order would be ready I wasn't contactEd that my order had arrive. I contacted the Myrtle Beach st they informed me my order was canceled and my money would be refunded in a week to 10 days. I'm glad I don't need the money to purchase what I ordered from them somewhere else. Worse customer service I've ever encountered I will never do business with them again buyer beware! read more

If I could give this a 0 stars I would. The management team are very misleading amd untrustworthy. When they say they will fix something or take care of something, beware they are not good on their word. Service and the parts management are a joke! Sales management team will blatantly lie to you! The saying if you're not happy I'm not happy is a joke also! read more

This place is full of used car salesmen trying to sale you on anything and everything . You kind of feel dirty after visiting the place.

We've been in this Camping World about 3 times for parts and today in the retail store, they didn't even acknowledge my husband's presence. Terrible customer service. read more

I love this dealership. My wife and I recently bought a new Fifth Wheel from them. Our salesman Russell And the rest of the sales team were wonderful and patient in every way. We took 2 months to look, shop, talk and decide on the right unit. NEVER felt pressured, only supported. A month after our purchase we had a list of 6 or 8 things that weren't quite right and Jessica in the service department got us in right away and knocked out our list in 1 day! We are definitely Camping World Of Chattanooga fans. read more

Have no experience with the sales people, but the parts counter is GREAT! Mark (blonde guy) seems able to find even the most obscure parts that others couldn't. And does it with a smile! read more

I went in there to buy 7 tubes of rv sealant The only price at camping world.com was $7 The in store price was $12.. They would not match their own online price in the store. So I had to order it online. Super inconvenient. In store products are wayy overpriced. read more

Paid 23k cash for a 2021 Salem Forester from Chattanooga location. Not only did I receive the run around on purchasing the unit, 6 months later I started to have multiple problems go wrong. There Good Sams, Warranty, etc is useless at camping world. Not only do they want you to wait to get serviced, then when you do service it, it takes them forever. The service tech actually hung up on me in Knoxville. Corporate is useless as their locations are. 2 different conversations with Corporate, same story. Facebook negative reviews, they reached out, then that was it, THEY HONESTLY ONLY WANT YOUR MONEY... Items are over priced in the store also. you can purchase same model items that they sell on Amazon way cheaper. Go to a smaller RV center where they actually care. I have found they want your business more and will help you more... read more

Props to the service Dept, had an electrical problem and stopped in mid day on a Saturday. Was greeted by Rachel in service and they took my RV right in and took care of my issue. Was able to hit the road again in a few hours and release a lot of stress. Thanks again read more

I purchased an e-gift card for my aunt for a Christmas gift and it was delivered to an incorrect email address. I have talked to Camping World on three separate occasions and each time they have been no help what so ever. They have now washed their hands of the issue and telling me I need to dispute the charge with my credit card company. I have also submitted three separate investigations with the third party who handles their gift cards and no response. Will never purchase anything from Camping World again!!! read more

If I could give a zero star or less than zero review, I would! Our one year old camper has been with this vendor for five months for repair of several simple warranty related issues. I understand the unusual circumstances of the pandemic but that having been said, this service ordeal has been one of the most frustrating that I have ever encountered. The lack of customer service, communication, follow up, and even basic consideration has been extraordinary and the corporate assistance of Camping World has been no better. We still do not have our camper back and even if we receive it as "promised" later this week, the repairs will not be fully completed. I just hope the repairs that have been completed are satisfactory. I will never use Camping World of Knoxville or any of their locations in the future not because of the delay in completion of the work but rather the total lack of consideration for the customer and lack of hospitality. Kindness goes a long way and of the dozen or so different people I have contacted in this organization, they have all failed on this basic tenet. read more

My wife and were interested in upgrading our travel trailer and stopped by Camping World in Calera Alabama to check out their inventory. At first everything was fine, the salesman was helpful in showing what they had that fit our needs. Then he wanted to talk about figures which we were interested in doing. What a mistake! I have bought 3 houses, a condo, numerous trucks, boats, camper and other items over the years and I have never experienced such high pressure sales from the salesman and the sales manager. We kept telling them we were not buying anything that day but they just kept on pressuring us to the point we had enough and walked away. Be forewarned! We kept shopping around and ended up having a great experience from another dealer close by and they got our business. read more

Went to camping world because we were recommended by family. They were told that if they brought in more customers they would get points towards the store to spend;however, ours sales associate informed us that the $100 dollars they would receive as store credit would just be $100 added to our overall price! How is this ethical and/or possible?! Financing through them is a nightmare! It was easier buying our house. We ended up going through with the purchase but immediately regretted it once we got home. We are already having problems with the camper and they NEVER answer the phone. Sooo disappointed with this place. read more

This is a review of the service center only. I debated giving them a 3 but I really couldn't decide maybe you can based on my review. Our class A motorhome had been having problems starting for several weeks. My fiance is very mechanically inclined so he had been able to limp us along but by the time we got towed in here he was at his wits end. The reason we decided to get towed here was that when I called ahead they told us that we could hook up in the service bay and stay in our RV on site while waiting for any necessary repairs or parts. We are full time in the RV so this is always a huge plus. However when we arrived by tow truck they acted like they had never told me that on the phone. They said it was not an option. So here we were stuck with 3 dogs and trying to find a hotel while they figured out what was wrong. Not the slap in the face I needed at that moment. When we came in JB (my fiance) talked to the mechanic and explained what he thought the situation was. After a few hours they called us to say that they agreed with his diagnosis and were going to order the part. After 5 long days in a hotel they finally called to say the RV was ready to go. We got back in the RV and secured our belongings for travel. We honked and waived to the staff as we pulled out. I let out a quick "Weeeeeeeee!" Then 30 yards away from the door of the service office the old girl died again. For anyone who hasn't seen our blog (www.keepcalmandrv.com) we have an ultimate destination of Northern Wisconsin for my first travel job as a PA. We left Florida February 10th (2 days later than planned due to a flat tire in the Mini Cooper) and had about 3 weeks of adventuring planned before we had to arrive in Wisconsin for work to start March 6th. We are very fortunate that we have extra time for these breakdowns as they have wasted over a week of our trip. Can you imagine if we were on our one week family vacation? We would have spent the entire week broke down. We would have missed our return to work and likely been fired from our jobs. Relationships would have fallen apart under the financial strain. We would have had to move back in with our parents which would have hurt them more than it hurt us. Newly single in this day and age we would certainly have contracted a sexually transmitted disease which we could not afford to treat. All of this for a family vacation on the open road? But don't let that little tale deter you, the RV life is wonderfully freeing. Our latest in the string of RV mechanics called himself PK. After the 3 second glory ride and subsequent breakdown Jerry walked back to the office. They were still counting our money as JB explained that we hadn't even made it off their property prior to engine failure. Several minutes later PK buzzed out in his golf cart. I judged him considering we remained paces from the service center but I hoped his work ethic was better than his exercise discipline. JB and PK started talking mumbo jumbo about the engine. All the acronyms and shop talk made me want to punch them both so I decided I would find a laundry mat. Any strong female knows that when you need to be alone you should hide in the laundry room. I will say that the serenity of ones own laundry room does not quite compare to a public laundry mat. I had a nice but one sided conversation with the "Mat Manager" Len. He told me that he had worked at the laundry mat for 7 years, 7 days a week without any sick days. As I listened to him talk I compared his stable lifestyle to my own haphazard situation. 1. Have 3 weeks off of which 5-7 days of them may be spent problem solving your pesky RV. 2. Dedicate my life to pesky stains and bleach spills so that I can brag to future patrons about my perfect attendance record. Option 1 while stressful still comes out ahead. Laundry done, I grabbed 2 footlongs from 'pedophiles are us' AKA Subway and headed back to Camping World. As I pulled in JB and PK were ready to set out on a test drive to which I was neither privy nor invited. They were nice enough to unload the dogs on me as they peeled out of the lot. I was starving so I sat on an upturned bucket in the rain eating 6 inches of soggy footlong while the dogs splashed in the surrounding puddles. A few weeks ago I may have garnered some attention from the mechanics but it seems the stress of recent breakdowns have done a number on my appearance as not one cat call was heard. Perhaps Len is right. Stability means never having to hope for a whistle while staring down the rear end of a service bay in the rain. Luckily my depressing thoughts were fleeting. PK and JB returned triumphant that once and for all the problem was solved. Trumpets sounded. White horses with plumes trotted around the RV in a wonderfully coordinated formation. Apparently things are so rarely fixed correctly that when they are Camping World really rolls out the red carpet! read more

I would not even give one star to this Camping World. It would be better for you to go to the one in Knoxville. First, we were there to just look and decide if we really wanted to down size from a motorhome to a Class C. The salesman would not even let us look until he had all of our financials and going thru that without looking was not a good experience because I felt like I was chained to the desk. Bad Bad Experience. I would never go back or buy an RV from them. It wasn't so much reviewing the financials but was the fact that we had to sit there and could not look. Our intentions were to look at a few and decide to come back and find one But when he kept us at the table For a long time, and was not even suggesting to go look, I just got up and left. Too bad, we bought from the Camping World of Knoxville, Joshua Whitney the next day, after looking for one. I would recommend going to Camping World in Knoxville. read more

Buyer beware. What a joke of customer service this place is. Curt- salesman is terrible and the big bald headed sales manager is as bad. Don't expect any type of service before or after the sale. They set inside and have you look all around and only deal with customers that are buying that day. Crazy thing is we bought a $59k RV that day at United RV. What a true joke and scam of a dealership. read more

Not a great experience buying our new RV. We looked at Motor homes at several Camping Worlds before we decided on the one in Chattanooga. The sales department was terrible. We purchased our RV and gave them a week before we were going to pick it up. I called again to verify delivery the Friday before we were to pick it up on Monday. I was told by our salesman Jay that everything was fine for pick-up. I arrived early on Monday morning and asked for Jay. He met me in the lobby and said he would be right back. That is the last time I saw or ever heard from Jay. A sales manager came to me and told me that there was a part recalled on the generator and our RV wasn't there. I was not happy. All it would of taken was one phone call to me and there would of been no problem. I asked if I could do the walk-through at least and they went and got my RV. The gentleman that did the walk-through with me knew nothing about my RV. I am a first time motor home buyer and I needed information. There were a few items that needed to be taken care of. I picked up my RV and none of the items were taken care so I had to take the motor home back to Chattanooga. Over a hour drive each way. Thank God I met two wonderful men there First was Ralph Miller who took the time to teach me the safe way to drive a motor home. I had to drive the motor home by myself up the interstate from Georgia to Virginia and Ralph had me so confident after working with him. The second man is Bill McMillion. When I took my motor home back to the service department he was the one that drove me from the service department to the waiting lounge. He asked me if I had ever owned a motor home and I said no. He said let me help you. He took me into the store and helped get the things that would help with worry free camping. None of this was told to me, from power surges to sewer hook-up to leveling the unit. After I brought my husband home Bill took us to the campground and went through a complete walk-through hooking up everything. We learned so much. I left on my trip which was suppose to be three weeks but after a week our generator wouldn't start so we came home. Took the motor home back to Camping World to the service department the end of June and we just got it back July 25. They were good about keeping me informed but we still were out the motor home for a month. I didn't have the same experience with Casey as the other reviewer. She was very pleasant. We had to stop at a Camping World in Pennsylvania and I do like the idea of knowing they are all over the country which is why we bought from Camping World but I don't think we will be going back to The Chattanooga one. read more