We called Shackleford Towing last minute in a weekend night for an hour one way tow home. We had an exceptional experience, especially considering the circumstances. The entire staff were friendly and helpful. The owner even went out of his way to help us. They handled my my Jeep with care and helped us out by letting us ride in the truck with them to our house. Their prices were fair. I would use them again for any towing needs! read more

Our Rv stopped running and we called them. I told them the year engine size etc.... they quoted me minimum charge was 2 hours etc etc. The guy they sent was nice enough but said he couldn't help because my vehicle wasn't equipped for his code reader. Had zero ideas.... no diagnostics of any kind were done ... zero zilch nada. Still owed 371.00 for him to tell me he couldn't help if he could get codes.... he couldn't even find the code reader. I had to look it up and show him where it was ....wow. That's not a mechanic. Don't call these people. They are thieves. His reply to my review said I should update my equipment! Real professional!! UPdate YOURS read more

Yesterday afternoon I was on my way home to Nashville and decided to stop for gas. After I filled up and attempted to start my car, it was totally dead. My car was towed to Shackleford Enterprises. Everybody there was super nice, they even let my dog wait in the lobby. After they checked what was wrong with my car, they determined that it was the starter. They were able to crank up my car and told me that as long as I did not turn the engine off, I would be fine to make it home. They said the part was inexpensive and I should be able to replace it at a local mechanic. They did not charge me anything. We need more people like this in the world!! read more

Don't extend them credit. They won't pay a bill or give any explanation for nonpayment.

These guys are life savers. We limped in with a flat tire and bent axle. Monday morning they got to work and had a new axle on and us out the door by 3:00. Highly recommended. read more

AAAA-mazing! these guys are the best as far as I'm concerned. I've had a few odd problems over the years and these guys have always been first rate on being quick to respond, fast diagnoses, and fast to fix- and fix it right, or do what they have to do to get u down the road. if they are close enough to call when I'm broke down they are the first and only call i'll make. bless u guys and thanks for your hard work and service. read more

Driver broke down just before Manchester, TN which is a very dangerous area to be broken down on the side of the road. They were out within 2 hours to tow and back at their facility quickly. Truck was not able to get repaired until Monday and my freight was hot. They arranged to cross-dock it for me. It was expensive but it's an emergency service so I was not expecting it to be cheap. This was invaluable for me, and I will keep their information next time I have a breakdown in that area. I will also be sure to let my carrier network know about Shackleford Enterprises. They also take com-checks so that is a big help!! read more

We blew two trailer tires last Monday night. I called Shackleford and they showed up within 15 minutes in a clean, white van. This is very different from the usual dirty, banged up roadside assistance truck. The young man was very professional and had us back on the road quickly. The price was reasonable and the service great. If you need road side assistance in the Chattanooga area, don't hesitate to call Mark. read more

I called this place because I want to have a vehicle inspected by a mobile mechanic. The first person I spoke with kept telling me he would dispatch to my location. Not once did he listed to my words. Just an inspection. I asked to speak with a supervisor. A supervisor got on the phone and I didn't understand his name. I asked again for his name and he refused to give me his name. He said he spoke clearly and was not going to repeat and he'd be happy to replay the recording. I think they should because he had horrible listening skills. He said what have we repaired in the past and I said you have not and he argued with me and stated you told me you had a class B repaired by us in the past and I want to look it up. I said no I never said that. Let me repeat myself and he said no I heard you. He kept interrupting me and was NOT listening. He was rude and had no customer service skills! Please replay the recording. Might help with training. The realization is the guy was a dick and could not provide anything. I hung up. No use! GET A CLUE PEOPLE. read more

Called for road side assistance- took 2 hrs for someone to show up & then charged $350 to removed a shredded tire for our RV (not change, no new, just remove). Literally "highway robbery"!! read more

Stay a way from this place,if u lost your mind you can go not a problem yesterday they took my $3,784,00 dollars and truck break down after left from their place with the same DEF unit problem and I started to call back 11 am till 7 pm no body respond and help back, truck still stuck on the road right now and waiting a tow to towing freightliner dealer they are all rude all nonrespect,like a road hunters, please they did heart me alot stay away don be the same stiuation like me let me tell their name ,Josh mechanic the best lier, woddy, Mark never seen they told me he is a owner, I called police department too, i dont know what else i will do but that money $3.784, firts time in my life i lost that much because of them even truck didnt go 50 miles, they are the most worts co i saw in my life nation wide i m doing a business more then 20 years. read more

as a trucker and owner operator time and honesty is everything at this shop everyone was knowlegeable and honest clean place everyone was nice even the big dog the mechanic i ended up with actully enjoyed working on my cumins n14 the beast of i live in ca and i will make sure when its time for service i will be bringing my truck and business there the mechanic zane is a master mechanic and was straight up and honest mechanic that knows his job thanks you have a new customer for life. price was fair service was excellent time is money they are there 24 hours read more

As we arrived at the KOA Kampgrounds in South Chattanooga, I could hear engine trouble. The next morning we arrived at Shackleford's front door at 8:00 without an appointment. Th spent the entire morning replacing a burned donut gasket where my muffler meets my manifold. They replaced both of them just to be sure. They did it quickly and at a very reasonable rate. Great service and great price. If you ever need service near Chattanooga, call Shanckleford. They have repair trucks that can com to you, too. read more

Clean place, but unethical practices. They used deceptive pricing and dogs were loose roaming. I came here to get my tractor trailer looked at. Initially they told me that they would look at it (for no fee) and then charge accordingly if they had to fix it. Turns out they looked at it , I declined the service and then they told me that I had to pay a two hour minimum fee just to look at my vehicle. When I complained they acted like they did not understand what I was saying. They also have dogs that walk around the shop and inside the office without any consideration for customer who don't like or even fear dogs. The great Dane walked along side of me as I entered the waiting area. It stood over 3 ft tall. Not sure if it was a scare tactic or just ignorance by staff and management. Be careful. I left and went to Worldwide trucking in Tennessee. They said nothing was wrong with my truck , that the part was just off track no need for replacement Shackleton quoted me with 800 dollars of work in repairs and parts that "were broken" They also did not replace a nut that I needed and I am was forced to purchase a motor that I did not need for a special nut that they did not put back on. They also damaged several covers under my hood. They are bad news and bad business. read more

We were camping near Chattanooga recently and could not get our awning to retract when we were ready to leave. Mike Shackleford responsed immediately!! After a thorough diagnosis, he determined it was the motor. This was a Sunday morning and, of course, a motor for an RV awning would not be available for a week according to Camping World. Mike went to a local auto parts store and actually built the motor we needed. How's that for service!! If we ever need help in the Chattanooga, Nashville, etc. area, we will certainly call Shackleford. Thanks again, Mike. read more

Mark Shackleford helped save our day. Our trailer blew a tire, and Mark gave us great FREE advice on where to go to get a replacement wheel/tire at a good price. We were so very thankful for the advice and willingness to help. read more

do not use this provider . mark shackleford ruined my trailer axle and will not own up to it. he changed my tire and left a piece of the blowout tire wrapped around the brake drum. this caused massive friction and melted the bearing, bent the spindle and ruined the axle. do not use his services you will be sorry. read more