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Camping World - Berkley

2.1 (142 reviews)
Closed 9:00 am - 6:00 pm
Updated 1 month ago

Services - Camping World - Berkley

RV repair

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This will be my second review of this camping world. DO NOT GIVE THEM YOUR BUSINESS. The service department is horrendous. They will do everything to steer you in the wrong direction, not order parts that were promised, give you unrealistic timelines. It was so bad, I left with my camper before the service. I'd rather take my business across the country before I step foot in the camping world again. DO NOT RECOMMEND TO MY WORST ENEMY

Ceiling moldings on both sides needed to be fixed twice.

Let me start by saying I can't rate Camping World low enough! We purchased a 2020 Montana 5th Wheel, Model 3931FB back in May 2020 and have had multiple issues since we picked it up. We had no intentions to buy a Montana 5th Wheel although we did love them until Campers World in Berkley MA spoke with us explaining just how wonderful they were and the high quality they carry. With that said, on our first trip out which was only 3 weeks after the purchase we had a severe water leak in the underbelly just to find out the cause was that the manufacturer simply forgot to put the cap on the low water drain. Which means the unit was never pressure tested by them nor Campers World as they said. Also, we had issues with the cap lights, entry door, storage area leaking, side skirt panel falling off, nails falling out of slide out causing damage to kitchen floor and moldings in living room and Bathroom falling down. They repaired most of the issues after having the unit multiple times for several months. They repaired the floor, (not replace) and it looked worse than it was prior. At this time, they assured us that they inspected for any additional nails, and everything would be ok. Well, our next camping trip we found an additional rip in the floor, I crawled under the slid out and found multiple nails falling out for no apparent reason. To make a bad story short we ended up getting 4 more tears in the floor after they inspected it 4 separate times (I was the one that found the 17 nails). After speaking and contacting multiple managers (27 times, YES 27 times!), service personnel (which most are no longer there) and going as far as contacting Marcus Lemonis (CEO of Campers World, corporate office) I was told nothing could be done, even after I purchased their $3000 warrantee and indicated I was taking legal action. I can't imagine letting anyone go through what we and multiple others have endured. Lastly, after all that it was in from December 2022- March 2023 to inspect and fix molding a 2nd time along with checking the floor for nails, we arrived and waited 2 hrs because it wasn't ready. Batteries went dead as they left it on so we couldn't open it to inspect, we got home and found even more floor damage and nails plus the rear floor and wall near coach was water damaged. They must have left slider open and not level. Contacted Jerry Cadorette and customer service and no one has called me to this day. As you can imagine this has been a very difficult issue we have been dealing with since day one after purchasing a $100k camper. We have sense contacted the Better Business Bureau and are waiting for a response before contacting an attorney. Just a couple of the multiple pictures I have listed below.

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5 years ago

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6 years ago

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4 years ago

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4 years ago

Kim was AMAZING to work with! It's especially important to have someone help who actually has camping experience! Totally recommend Kim.

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7 years ago

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6 years ago

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7 years ago

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6 years ago

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Thank you Noelle! make sure to make an appointment with us!

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7 years ago

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7 years ago

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5 years ago

Great experience working with Daniel. Made the process of trading in our camper for a new one a breeze.

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Thank you so much Beth! Enjoy your new adventures.

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7 years ago

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7 years ago

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5 years ago

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Thank you so much Joseph! Happy camping

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5 years ago

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8 years ago

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8 years ago

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7 years ago

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7 years ago

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Thank You so much Megan! We appreciate your positive feedback:)

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Ask the Community - Camping World - Berkley

Review Highlights - Camping World - Berkley

After her dealing with our millions of questions and concerns (that she dealt with the up most patience) we met with the manager Jerry Cadorette, who was just as phenomenal.

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Camping World - Berkley - rv_dealers - Updated May 2026

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