Our first personal encounter with the Ellis Hotel was with Stacy? at the front desk via phone…read morebefore we arrived. She was delightful, helpful, full of energy. That wasn't an anomaly. When we checked in the next day, she was working the desk, and was just as bright and vibrant as on the phone. Â
She continued to help us, even though she was the only working, that we could see. Making her way to the back, or to storage closets, to make sure we had everything we needed to have an enjoyable stay. She helped make the stay. Our other encounters were also good generally. Â
Although when we asked for a late check out, the supervisor seemed put out when she told the desk agent "I have to give it to them." We have Bonvoy Titanium status, but don't like to make big deal out of it. One of the perks we like is the ability to check out as late as 4 pm guaranteed. When all we are asking for is 1 pm, we don't think it deserves the attitude.
The location is right downtown and walking distance to the arenas, Olympic Park, the Aquarium, and ferris wheel. There are a lot of restaurants, bars, and other hotels, which gives the neighborhood some life, and adds to safety. This area of Atlanta can feel sketchy when there's not many people wandering about. There is a MARTA station right across the street, with a direct line to ATL. So, if you are flying in, and don't want to fight Atlanta traffic, consider MARTA.
The rooms and the hotel design are basic. It's in a historic building with all the good (charm), and the bad (it's old). The rooms are modern and don't feel dated. They get the job done, which is a restful night sleep.
There's really no restaurant to speak of. It's basically a Starbucks. However, as mentioned plenty of other options, including a 24 hour diner around the corner with a great vibe, and great food.