Super nice staff. Replaced my battery in minutes.read more

Today is my husband's birthday, and he's an awful procrastinator. He's had some dead watches that…read moreneeded work sitting on his dresser for months, so I decided I'd take care of them today for him. Naziah replaced two watch batteries and hooked me up with a new band for one watch. She was quick, polite, and the price was basically reasonable ($50 for two batteries and the band). Highly recommend! A+.

"I reached out to Andrew regarding a watch listed on his website. After discussing the total cost…read moreand the value of my potential trade-in, we quickly reached a mutually beneficial agreement and scheduled an appointment at his office. Overall, it was an exceptional experience characterized by fair negotiation and highly personalized service." Highly recommend. Eric,

October 29, 2025 Second transaction with Andrew.... another…read more5-star experience! A gorgeous, MINT condition Rolex Submariner with a Green ("Starbucks") Bezel! All I had to do was ask Andrew to procure one, and in a couple of days, he obtained a virtually brand-new Submariner with the coveted green bezel that keeps perfect time--and has the box and all the papers. Andrew smoothly adjusted the band and explained every nuance of the Rolex so that I would have the best experience with my new watch. Plus, Andrew's price was absolutely fair for this timepiece. As excited as I am to have this AMAZING and GORGEOUS watch, I remain equally impressed with Andrew's resourcefulness, candor, honesty, fairness, knowledge, outstanding level of service, friendliness, and passion for watches. He should be YOUR "watch guy," as he is mine. Five stars all the way! === October 21, 2005 First experience with Andrew and Sansom Watches! 5-Star! Excellent experience selling a luxury watch! Andrew is honest, fair, very knowledgeable, and quite personable. I received a very fair price for a gold Cartier tank watch. I'll be back to buy a Rolex from Andrew. Thanks, Andrew for the terrific help and great service!

I visited Precision Watches looking for a pre-owned piece after spotting a Breitling Navitimer on…read moretheir website--which is impressive in its own right. Upon entering, I was greeted by Maddy, who ended up being my personal guide throughout the entire visit. Given that they're an authorized dealer for heavy hitters like Rolex, Tudor, and Omega, it makes total sense they maintain a secure, high-touch environment rather than letting visitors wander freely. Maddy took me up to the second floor where their pre-owned selection is housed. Wow, what a setup! Having around 100 pre-owned watches under glass was a pleasant surprise; most authorized dealers keep only a handful on-site and store the rest off-premises. Maddy was exceptionally patient as we pulled several pieces to try on. When none ended up being quite the right fit, she brought me back to the main showroom to explore new pieces from Tudor and Omega (since Precision isn't a Breitling dealer). The facility itself is gorgeous. The entrance features a double-glass secure vestibule with a buzz-in system. The main showroom is impeccably laid out with distinct brand spaces, and the floor-to-ceiling windows flood the entire space with natural light. Even though it sits right on busy Route 309 in Lower Gwynedd, the acoustics inside make it dead silent--you don't hear a sound from traffic. The only reason for the 4-star rating instead of 5 is the complete lack of post-visit follow-up. I left my name, phone number, and email expecting at least a quick note or periodic check-in. Instead, it's been total crickets over the last few weeks. With such a high level of concierge service in the showroom, a brief follow-up text acknowledging the visit or keeping me in mind for future inventory would have made the experience seamless.

the watch I bought used runs 10 minutes late and it's an Omega ladymatic. It was not cheap so I…read morecan't figure out why it does not run on time and the lapse is big. It's far from me but I have to go there and have them fix it which will be a disaster, perhaps it will be late 30 minutes with a new fix.

WARNING DO NOT USE THIS JEWELER…read more If I could rate it a 0 and leave a comment, I would have. For context, I have had several negative experiences in the past with this jeweler, including condescending comments about jewelry quality, but what just happened is so far beyond this. I dropped off my diamond engagement ring to get repaired. The women whose husband owns the store called me and told me that my diamond was fake, that it was cubic zirconia. I was devastated, as was my husband who paid a lot of money for it. She then calls back 30 minutes later and says that she makes a mistake. She did not apologize or take any accountability and instead blamed me. Please do not trust this store with your jewelry. They are clearly not experts at determining jewelry quality. They are also very rude and condescending.

Thoughtful, thorough, good people. I went looking to get a ring resized; they were honest with me…read morethat the cost would be higher than the cost of the ring itself. They also did a quick & inexpensive battery change on a watch.

I have a Ridgeway Centennial Grandfather clock. Purchased 1978…read more It quit working. two other repair shops couldn't fix it. Was 'worn out" They wanted to put a new movement in the clock. The new movement was not factory original, and some features (second hand, for example) would be lost. Also any value of the original. Enter Tick Tock. He took the movement, rebuilt it, has performed flawlessly for 4 years now. After a trip, the clock wound down, and I could not get the chimes to sync. At no charge, he stopped by and it took him 5 minutes to reset things. Great knowledge, incredibly skilled, and totally fair. I have no hesitation recommending this service. You will not be disappointed. Bill Chatfield Downintown Pa 1/20

I have a lot to say, but I don't think it will matter, since I think something happened to Daryl. I…read morepaid him to fix my grandfather's clock. It took almost two years to get it back. He returned it, paid a lot of money and he said he guaranteed his work. It only worked 5 months. I think something happened to him, since he was nice and I don't think he is just ignoring my voicemail messages. The phone number goes directly to voicemail with no company name or Daryl's name. I think the company is out of business. I have been calling for over a year. Does anyone know what happened to them?

Great service here. I've been coming here about once a year over several years. I'm always in and…read moreout within 5 minutes. I don't have fancy watches -- just the $100 range, and usually just need a battery. Friendly front counter. I'll use this place forever.

Ring the buzzer to be allowed in. Once in, you're greeted by a walkway lined with plastic shields…read moreand the most delightful fragrance of a clean dentist's office. I know my pieces are going to be treated with precision and grace. Staff are masked and safe. Professional and respectful, a velour-lined jewelry tray is presented for you to lay yours in it for inspection. Japanese elegance in hospitality and polite service are the norm. And that's on top of great pricing, no-nonsense conversation about what is needed for your timepiece's repair or restoral. Mine were my own tray of Guess and Gucci pieces whose batteries had expired, and a Bulova which needed some scratchy buffs removed and the heavy metal link band restored to its former greatness. The results were phenomenal. And great value. Convenient location and excellent service.

Our experience at Govberg was perfect…read more After going to several jewelers to discuss a new setting for an engagement ring we found Tracie Ward at Govbergs. She was pleasant, not pushy, and so nice to work with. I am so pleased with the results. The ring is gorgeous! They also have a great selection of watches and jewelry! My husband had a watch repaired and was very pleased! Would definitely recommend Govbergs.

if you want to sell a watch through or to Govberg/Watchbox....DON'T. They "sold my watch" for me…read morein mid august and its October 8th today(7 weeks!!!) and i still don't have my money. It is an expensive watch($45K). They give me a different reason every few days why the money hasn't been sent. waiting to make sure customer doesn't return it....need to get approvals to send wire etc. I really can't imagine what the real reason is? they don't have the money? i see a lot of 1 star reviews. i wish i had noticed that before sending them my watch!

Love that this is a local jeweler who has been in Springfield for many years. I brought two pieces,…read moreboth gold chains, that needed to be repaired. One necklace was broken and the other was badly tangled. The cost was a little more than I expected although they did a good job and both were repaired quickly. Everyone here was very nice including the owner.

I drive about an hour to shop here because I trust them. The owner is honest, kind and patient. I…read morehighly recommend.

This was my first time time at Govberg Jewelers. I will be honest, based on their inventory, my…read moreexpectations were quite high. Monday after work we rushed downtown to buy a graduation gift for my son, I knew they closed at 5pm. As we walked to the door, I saw a sign that read "by appointment only" and the door was locked. I saw the security person looking at me, he motioned to open the door. As we walk in, I start to greet him, he cut me off and asked "do you have an appointment?" I replied "No" His attitude, tone and demeanor was extremely condescending . He told us we can look around and he will see if he can find someone to assist us. There were no customers in the store and one staff person was visible, she offered us a beverage while we waited to see if a client advisor was available to assist us. After about a 15 minute wait, we were introduced to the client advisor, Natalie. Natalie was kind, attentive and within minutes showed us the perfect watch, on a ipad, for the graduation gift. Unfortunately the watch was not in the store but she promised to have it delivered the next day. We made an appointment to come back the next day, of course we encountered the same unpleasant security person but we had an appointment this time. Before I could take a seat Natalie ushered me to a beautiful space within the store to show me the watch, it was beautiful and she gift wrapped it for us. Natalie thank you for making this an experience to remember. NOTE: The security guard is the reason this was not rated a 5 star.

Walked into the store with my 13 year old son at about 1PM on 7/21 to see if there were any Rolex…read morewatches available. The lady in the a Rolex department was helping an older couple. My son and I waited for about 10 minutes. No acknowledgment, no sense of urgency and no one came to great or say hello. This was my first time staying in Philly so I had a short walk from the Ritz Carlton. After such poor service of no one coming up to us to offer us service, we walked out. Please do a better job of providing a service.

SCAM SCAM SCAM! Be prepared for prices to be more that 2x…read morefrom what is listed on their website. When I called to ask a question they said they were updating their website, and the price is different because "gold prices jumped". Yeahhhhhh.... not by that much. Nice try. What a waste of time.

WB Choice Jewelry is a great place to get your 14k gold chain welded, (My specific item) or any…read moreother jewelry piece you need fixed. They have skilled jewelers who can expertly fix your chain and make it look as good as new. The staff is friendly and helpful, and they provide excellent customer service. I'm sure you'll be happy with the results! Plus they are fast and efficient!