My boyfriend and I were excited to visit this shop after seeing how many great antique engagement rings they have on their website. We drove an hour from to get there and were the only customers there. We were initially helped by a very nice young woman who happily chatted with us and pulled out the rings I wanted to see.
Then Charlotte came back to work and the experience became memorably awful - read through this entire review to see just how bad it gets.
The young woman said that she would pass us over to Charlotte because she was the real expert on rings. Charlotte disinterestedly asked, "What was your question?" I explained that I didn't have a specific question, but that my boyfriend and I were simply looking for a ring. As I talked, she put away the rings I had already looked at and liked - and as I asked to see others, she immediately put them back in the case as soon as I was done with them. (Typically other jewelry stores keep the ones you are interested in out, so that you can narrow down your decision from there.)
As I looked at the rings, Charlotte stood there and said nothing. No information, no questions, no small talk, nothing.
I asked her to bring a tray of rings that was on the bottom shelf out so that I could look at them closer. She kept the tray on the counter, and as I leaned in and tried to pull the tray a little closer to better see the rings, she gripped it tightly with both hands in a frantic way, as if I was going to grab the whole tray and run! That was when I first started to feel insulted by the way Charlotte was behaving... but it got so much worse.
At this point, we had been there about 10 minutes, and I had found a few rings that I liked, but had heard no information about any of them, and they were all back the case.
Then my boyfriend spotted a ring - and he suggested that I try it on. I said, "Sure, can I see that one?"
Charlotte responded "NO, it's too big."
It took a few seconds for the shock of that response to wear off - and the young man who was also working in the shop whispered to Charlotte "Just let them try it on." Charlotte's response was to literally stick her nose in the air and not to look at either my boyfriend or I. There have been few times when I've been so insulted.
My boyfriend and I immediately left the store, and the young man made a very half-hearted attempt to say "Hope we see you again."
They won't see us again, but I hope they do see this review. Charlotte's audacity to tell me what I can and cannot look at was beyond rude. She was obviously not interested in helping us the entire time we were there, and everything about her behavior told us that she was mistrustful of us. I tried to think about what made her feel that way about us - I was dressed the way I do for work (business casual), and my boyfriend was in khakis and a polo. I was carrying a $600 purse, and my boyfriend is a doctor. And black... Racism is one of those things that is very hard to prove, but very easy to feel. Charlotte made us feel plenty uncomfortable and discriminated against, and her DISGUSTING TREATMENT OF US MADE ME CRY ONCE WE LEFT THE STORE. That's just how every girl shopping for an engagement ring wants to feel.
My boyfriend will be spending his thousands of dollars elsewhere, because Charlotte obviously isn't interested in helping us or the reputation or bottom line of A. Brandt & Son. read more