Had a great initial visit. The owner fixed a simple bent piece on a family ring - said to come back…read moreif it persists but no charge as it was a quick adjustment. I'd definitely come back- it's charming inside, down a set of stairs in central media.

My fiancé & I designed my engagement ring together with pieces from both sides of our family (my…read moregrandmother's engagement ring, his great grandmother's engagement ring & a stone given to me by my late father) and Billy did an amazing job executing our vision. We came to him with a picture of what we wanted & several pieces of sentimental value and he was able to calculate the scale of everything doing mental math. He took his time with us, listening to our needs and explaining the science & aesthetics behind everything. The whole process was really enjoyable but honestly the resulting ring earned him customers for life. I still can't believe just how beautiful it came out but he really nailed it. If you are looking for a jeweler to create a custom piece please do yourself a favor & work with Billy. We highly recommend him.

Love that this is a local jeweler who has been in Springfield for many years. I brought two pieces,…read moreboth gold chains, that needed to be repaired. One necklace was broken and the other was badly tangled. The cost was a little more than I expected although they did a good job and both were repaired quickly. Everyone here was very nice including the owner.

I drive about an hour to shop here because I trust them. The owner is honest, kind and patient. I…read morehighly recommend.

I have an unfortunate experience to share about Best Jewelers in the Manoa Shopping Center. I don't…read morerecommend you do business there based on my experience. In early January, I took a gold watch bracelet to them to have two links made to lengthen the bracelet. While in their possession, I inquired almost weekly for an update on an estimate for cost and time needed to perform the work but never received it. After about two months of waiting, I decided I'd take it back and have someone else work on it. When I went to pick it up, Sonya the store manager, handed it back to me in pieces. I started putting it back together when I noticed there were pieces missing. Had I not checked, Sonya would have let me leave the store with it in that condition. After pointing out the missing pieces, she said she would look for the missing parts and have it ready the next week. So I came back the next week and the bracelet wasn't there. I wasted my time going to the store when they could have called me to let me know it wasn't there. I was told to come back again the following week. I came back the next week and when I inspected the bracelet again, I found that it was again missing parts, but now it had been damaged. It looked like one or possibly more of the links had been hit with a hammer. How they managed to damage it so badly I have no idea. The parts damaged shouldn't have even been handled at all. I'm now waiting for Sonya to again resolve this but at this point, this watch bracelet is likely a loss and will need to be claimed as such by their business insurance. The cost is almost irrelevant though as this bracelet is irreplaceable. Don't take your valuables to Best Jewelers because they may end up like mine - ruined.

The staff was friendly and professional. My watch batteries were replaced within the hour at an…read moreaffordable price.

WARNING DO NOT USE THIS JEWELER…read more If I could rate it a 0 and leave a comment, I would have. For context, I have had several negative experiences in the past with this jeweler, including condescending comments about jewelry quality, but what just happened is so far beyond this. I dropped off my diamond engagement ring to get repaired. The women whose husband owns the store called me and told me that my diamond was fake, that it was cubic zirconia. I was devastated, as was my husband who paid a lot of money for it. She then calls back 30 minutes later and says that she makes a mistake. She did not apologize or take any accountability and instead blamed me. Please do not trust this store with your jewelry. They are clearly not experts at determining jewelry quality. They are also very rude and condescending.

Thoughtful, thorough, good people. I went looking to get a ring resized; they were honest with me…read morethat the cost would be higher than the cost of the ring itself. They also did a quick & inexpensive battery change on a watch.

Ron was super helpful and replaced my watch battery on my Michelle watch. His price was so…read morereasonable!

I just bought a new watch, and I did not know how to make the band smaller. I saw Back in Time…read morewhile out shopping and went in. They were awesome! They adjusted my watch band and showed me how to do it in the future. I am definitely returning!

My family has been shopping for jewelry and gift items from John Fish for many years. Though I no…read morelonger live in the area I always make time to stop by fish and sons when I am in town. They have beautiful quality jewelry and provide wonderful service.

Charged $50 for a simple watch battery replacement claiming it was a luxury watch (the brand is…read moreSkagen, you can buy them at Macy's for $75) and the battery lasted only 6 months before dying. Feel totally ripped off.

Needed to have a couple of pieces of jewelry tended to. Met with Robert and Michael to discuss my…read moreoptions. Implemented a plan and very happy with the results. Would definitely recommend the use of their services.

A few weeks ago I dropped off my Tiffany bracelet. At that time Michael gave me a quote..$30 or $35…read morebecause my clasp wasn't closing. Today I went in,spoke for awhile with the father, then got my bracelet. Awesome! I gave him my charge and I noticed it was a $53 charge. I mentioned the difference and he said oh this n that.. So I payed the $53 and left. I had the paper with the price,so just be aware charges may not be correct.

I wouldn't go elsewhere. Lived up and down the main line and I'm still finding myself going back to…read moreJoe and the Lionville family for my jewelry needs. I'm always taken care of, I'd recommend giving them a shot. Can also make you anything

My wedding band had to be cut off for a hand injury so I brought it to Lionville Jeweler for…read morerepair. They did an excellent job at a reasonable price much quicker than I expected. I will definitely go back there whenever I have jewelry repair work to be done.