Three Years of Being Dismissed After Airway Surgery - My Honest Experience…read more Three years ago, I brought my French Bulldog, Bambina, to this hospital for nares widening and elongated soft palate (BOAS) surgery because she was having breathing difficulties. I had originally considered going to a specialist in Dallas with excellent reviews, but I chose this hospital because it was right across from my office and I trusted what I was being told. I was told this surgery would help her breathing. What I was not told at the time was that: * The surgery might not fully resolve her symptoms * Tissue could regrow * The correction might be insufficient * She could still struggle long-term Had I been clearly advised that the surgery might not work or could require future corrective procedures, I would have seriously reconsidered keeping her. French Bulldogs are expensive, and I had already invested thousands of dollars. I was not financially prepared to face repeated airway surgeries or watch a dog slowly suffer from something I believed would be corrected. Since the surgery, Bambina has continued to struggle. For three years, I brought her back repeatedly. I saw multiple doctors at this facility. I complained about: * Ongoing respiratory distress * Loud breathing even at rest * Exercise intolerance (she cannot walk even short distances, even at 5 AM) * Repeated sinus infections * Vomiting and inability to keep food or water down without risk of aspiration Over and over, I was reassured she was "fine." One night, listening to her gasping for air while awake, I was devastated. I realized I could not continue being dismissed. I requested to speak directly with the surgeon who performed the procedure, as she travels in from out of state and is not regularly available. I also wrote her a letter explaining the severity of Bambina's condition. She agreed to meet with me free of charge. At that appointment: * She acknowledged Bambina is not breathing correctly. * When I pointed out that her nostrils still appear extremely tight, she stated she "could have possibly opened them more." * When I asked how that made me feel about the soft palate portion of the surgery -- whether that too may not have been done aggressively enough -- she declined to discuss revision. * She stated she did not want to perform corrective surgery because I "didn't trust her." For clarity: I never said I did not trust her. I said I did not believe the surgery had been done adequately because my dog has struggled for three years. When I asked why I was never advised at the time of surgery that this procedure might not work or that new data suggests these surgeries may not always resolve airway issues, I was told that information more recently suggests that results can vary. That possibility was never explained to me beforehand. Instead of discussing solutions, she stated she would "let her insurance company handle it." After this appointment, I requested Bambina's medical records. I was told I would receive information within 24 hours. Several days passed without receiving records. When I followed up, I was informed that Bambina had been terminated as a patient of the clinic. After three years of loyalty -- and after bringing two French Bulldogs to this hospital -- my dog was dismissed after I advocated for her. Bambina did nothing wrong. She is just a dog struggling to breathe. Watching your dog gasp for air is heartbreaking. It is devastating to feel unheard for years, to finally be acknowledged, and then to be terminated from care. I am sharing this because pet owners deserve full transparency when making life-altering surgical decisions for brachycephalic breeds. Ask detailed questions. Ask about failure rates. Ask about revision policies. Ask what happens if symptoms persist. Advocating for your animal should never result in losing access to care. Shame on you, Dr. Carter I truly believe you should care more about your patience and their quality of life. and can you believe they had the nerve to tell us at the end? Bambina is no longer a patient there because I simply asked to advocate for her if you listen to this video that is gonna be underneath, you tell me $4000 later this is the surgery that went well absolutely not In the hospital's public response to my Google review, it was implied that this matter involved a request for reimbursement. That is not accurate. At no time did I request money back. I requested a medical discussion regarding possible revision because my dog continues to experience breathing difficulty. My sole objective has been corrective care and improved quality of life for my dog -- not financial compensation.

Extraordinary vets! The only place we will take our cats. They go above and beyond to provide the…read morebest possible care, and are kind and compassionate with difficult situations.

I have been taking my dogs to Lake Pointe Pet Resort for several years now and I am extremely…read moresatisfied and happy with the type of care they give my dogs when I kennel them here. They are great with special requests for my dogs and I love that they let them out to run and play with other dogs and I completely trust my dogs with them. I highly recommend this kennel to board your dogs.

I was really impressed with the setup, especially that it's climate controlled, I felt totally…read morecomfortable leaving my pup here. You can tell they care about animals and they are so friendly!! I always recommend Lakepointe when anyone asks me about boarding!!!

The staff and management at this location are phenomenal! They really love and care for everyone's…read morepups. My dog is always so excited when we head out the door in the morning knowing she gets to go play at daycare. I love all of the events and treats that they offer in their monthly calendars (especially the little photo shoots!). Being a medical student and having my hours change each month has been stressful but Cesar and the gang have been extremely helpful and it's lifted a huge weight off of my shoulders in knowing that my dog is being cared for during my long shifts. I also love the fact that they have cameras! I like getting to check in on my baby when I have a second during the day. This place has really raised the bar for what I look for in a doggy daycare and I'm not sure if anyone will be able to top it-Penny and I love you guys lots!

The staff are just top notch! From the front to the back! They care about your pets and make sure…read moreyou are getting the service you want or need. Thank you for making sure my Kelsie is always in her happy place. She went from a scared little girl about two months ago to a young blossoming young lady that can't wait to get in the door to see and play with all her friends (staff and four legged friends).

Vera is the most kindest, caring, and loving person for Luna. Luna has been taken care by her since…read moreshe was born and she treats her like her own daughter. Luna smiles when she plays with their toys, gets treats, and gets very excited to see new friends. When I don't know the answer to my concerns for Luna, I always reach out to Vera and she responds back to me so quickly. She treats her so well, and i'm happy to have found Vera. I recommend her for pet grooming!

Vera is very kind and treated Pebbles so well. You can feel a sense of peace there. Her other…read moreanimals were very calm. My Pebbles looked so precious! This is a small local business that we need to support!! Highly recommended!

Very caring Has taken excellent care of my dogs for over 15…read moreyears. Recommend very highly.

The place is very clean and my baby was not traumatized. Love that! Now this site is telling me I…read moreneed a few more thoughts. Why? I said my peace.

There is not enough STARS on this page to TRULY rate this place! From the second you pull up, the…read moreservice/staff/experience is SECOND TO NONE! I hate to leave my dog anywhere and I have cancelled trips to stay with Rettung. But, I believe Rettung likes to go here more than he likes being with me! This place has it ALL! This is an actual RESORT for pets! They have beautiful rooms, awesome beds, TVs(yes, TVs!), SWIMMING POOL, and plenty of activities for the pets/FAMILY! They constantly place pictures on Facebook. They have veterinarians close by and the pets are SECURE. The whole complex is IMMACULATELY clean! I know business is about making money, but I do not get that "feeling" here. The staff really does appear to love their jobs and the pets. I have YET to pick Rettung up one time when he wasn't clean and looking great. I WILL NOT take Rettung anywhere else if I have to board him! They have a customer forever! Thanks again for taking care of my pet/family member! Trey and Rettung!

We choose PlayStation Pet Resort because of the personable care they provide my fur baby. Our dog…read moreis 12 years old and enjoys her time at PlayStation. I highly recommend this resort for boarding or daycare for your dog. They truly love your dog and go the extra mile to ensure a safe and fun stay!

I truly appreciate how Teresa is so attuned to the dogs in her care, and sets them up for success…read more The desired result after making new friends at Paws Up Daycare and Boarding!

Daily updates, kind owner. I was apprehensive at first never have boarded a dog before.read more

Clay runs the best boarding place ever. We have a big dog who's very emotional & there is no…read moreboarding place he's ever come home happy from until we found Clay. Every time we pick him up he's so relaxed and doesn't seem at all stressed! In fact, he comes home like he's been on vacation too! I'm so grateful for this because my dog can be tough to deal with. I can't say enough about this guy. He really cares for the dogs and his facility is dedicated to the dogs comfort. We will never go anywhere else.

We've used Clay a few times for daycare, and we plan to try out the boarding next week. Very close…read moreand convenient to my house and easy drop off/pickup and payment. Prices seem very reasonable/competitive. Clay is a great communicator through text and will even send the occasional video to let you know how your dog is doing. He's got an outdoor cam on his site, so you can sit and watch all your dog's antics you've got nothing else to do.