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Camilla's Cafe & Breakfast

3.8 (4 reviews)
Closed • 5:00 am - 2:00 pm
Updated over 3 months ago

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Hawthorne Hotel - Outside of hotel

Hawthorne Hotel

3.9(384 reviews)
1.0 mi
•$$

It's a neat historic hotel with a GREAT location. We had 5 in our group with a double queen room…read moreand they brought up the roll bed and extra towels before we had barely opened the suitcases. The room was nice, no complaints. I loved the lemonade in the lobby. Bonus: free parking. Here's the kicker... I accidentally made the reservation for the day prior, so we didn't have one when we got there (we were on a 10 night trip in 5 different hotels so things got scrambled). To make a long story short they found us a mostly comparable room and credited the charges for the previous vacant night. That's pretty amazing and basically saved this working-class family's vacation from being a downer.

My family stayed here in May 2024, and overall, we had a wonderful experience. Unfortunately, our…read moreexperience with the nighttime employee was a significant exception. The individual working the nighttime shift was consistently rude, harsh, and unprofessional in the way they interacted with guests. I witnessed them speaking loudly, yelling at people, and using inappropriate language. Their overall demeanor made the environment uncomfortable and did not reflect the level of customer service I would expect from this establishment. I had originally planned to return this May because we enjoyed our previous stay so much. However, I was disappointed to discover that this individual is still working there. When I called to ask about room availability and rates for weekends in May, the conversation was extremely frustrating. I asked whether the property was booked every weekend in May. I was asked which dates, and I explained that I was interested in the weekends throughout May rather than one specific date. I was told that they could not look at the entire month at once. I explained that I understood and was simply asking about the weekends in May. I had also just been on the website, which instructed me to call to check availability. Instead of assisting me, the employee became increasingly short with me and repeatedly demanded specific dates in a raised voice. I finally said, "Well, you're a lot of help, aren't you?" The response was, "Yeah," followed by the employee hanging up on me. I understand that employees may be busy and that availability inquiries can take time, but there is no reason for a guest to be spoken to in that manner. Hanging up on a potential returning customer was particularly disappointing. I had every intention of coming back because of how much my family enjoyed our stay in 2024. Unfortunately, this interaction has made me reconsider returning. I hope management will take this feedback seriously and address the customer-service concerns surrounding the nighttime employee.

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Hawthorne Hotel
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Fountain Place Restaurant

Fountain Place Restaurant

3.4(257 reviews)
0.9 mi
•$

If you're navigating the beautiful chaos of "tourist trap central" while in Salem, MA, do yourself…read morea favor and skip the overhyped, crowded "Ugly Mug Diner" down the street. Fountain Place Restaurant is just a few blocks away and had zero line. It's definitely got the "tourist trap price" as we walked away spending a little over $100 for a breakfast for three after tax and tip--but honestly, for the quality, the location and speed of service, it felt worth the splurge. The food was well-seasoned and not super greasy (which is usually the typical "diner food" struggle). We went all in on a spread: the Big Breakfast with a pancake, a savory crepe, the hash grilled cheese, a blueberry muffin, and a side slice of French toast. Everything was so good that our group of three actually finished it all! Skip the french toast and go for the pancake. This spot has that classic, cozy vibe without the "greasy spoon" after-feel. If you want a delicious, reliable meal away from the massive lines, this is your spot!

During our annual road trip to Salem, we decided to try this brunch spot we hadn't been to before…read more I needed to use the bathroom, and since this was the closest place to where we parked, it thought it was convenient. We waited in line to get in, but when we got confused because the hostess wasn't around, a couple of older lady workers started accusing us of not waiting in line, with a pretty rude attitude. Not the most welcoming first impression. The bathroom was downstairs, accessible by a narrow staircase that definitely isn't handicap friendly. The downstairs area was cluttered, too, but the biggest issue was what we saw walking past the kitchen. There were containers of cut fruit sitting on a wet, dirty floor, and the kitchen looked so unclean that once we got back to our seats, we decided to leave immediately. My sister had been craving a chicken wrap, but they didn't have that anyway, so we weren't missing out on what we came for. Also, the fountain outside the restaurant had no water in it. A small detail, but it added to the overall impression. We came in hoping to try somewhere new for brunch, but after seeing the kitchen, we weren't comfortable eating there. Definitely not the brunch stop we had in mind for our Salem trip.

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Camilla's Cafe & Breakfast - desserts - Updated October 2026

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