DO NOT GO HERE! F*** no! Even if your computer is…read moreunreliable, don't take it to them. I dropped mine off and was told it would be fixed within 24 hours. After three days with no call, I reached out--only to be told it would take a week. When I picked up my computer, it had a strange app installed that completely changed my settings, and the original issue I brought it in for came right back. Totally unprofessional and not trustworthy.

Jessie saved me today. My phone went belly up and they got me up and out in less than a half hour…read more Fairly priced and transparent. Friendly staff. My only gripe is the seating. They aren't disabled friendly and it's not suitable to wait there unless you use your own devices. Plenty of parking. It's in the Publix plaza. Thanks for getting me back to reality.

A Masterclass in Customer Service: Jason at Best Buy University Drive…read more It's not often that a visit to a big-box retailer leaves you genuinely impressed -- not just satisfied, but floored. Yet that's exactly what happened during my recent experience at the Best Buy on University Drive, thanks entirely to one exceptional employee: Jason from the Geek Squad. From the moment I walked in with what I knew would be a complicated return, the atmosphere at this location felt competent and welcoming -- something I've come to expect from this store. But what happened next elevated the experience into something altogether rare. Jason, a manager-level team member sporting the telltale black shirt, took charge of my request with a demeanor and expertise that were nothing short of remarkable. My return involved two separate orders, fragmented refunds, and items that needed to be updated and addressed in different systems. Anyone who's ever handled a layered return at a large retailer knows this isn't a five-minute fix -- but Jason never flinched. He approached the entire process with an ease and professionalism that made something complex feel seamless. But what truly set him apart wasn't just his technical mastery -- it was his poise and customer-first demeanor. At no point did I feel like a burden, rushed, or confused. In fact, while juggling my return, Jason simultaneously managed to assist three other customers at checkout without missing a beat. That level of multitasking -- paired with top-tier communication -- is something you simply don't see very often. And just when I thought the experience couldn't get better, Jason took the time to walk me through the benefits of the Total Tech membership. As someone who works in partnerships and national engagement every single day, I can confidently say: Jason is the kind of brand ambassador you want representing your company. His breakdown of the membership's value wasn't pushy or rehearsed -- it was informative, tailored, and rooted in a deep understanding of both the customer's needs and the brand's offering. I signed up on the spot. While my overall experience at this Best Buy location has always been positive -- professional staff, clean layout, and fair pricing -- Jason's level of expertise set a new benchmark. In comparison, many employees seem siloed in their knowledge -- TVs versus computers versus mobile -- which is understandable in a store with such wide inventory. But it does raise concerns when the default response is "someone else handles that." With Jason, there was no pass-the-buck attitude -- just proactive solutions and ownership. This man has reportedly been with the company for eight years, and I would argue he's not just an asset -- he's the standard. If he's not already running the store, he should be. His approach embodies everything customers hope for but rarely experience: knowledge, warmth, agility, and results. If Best Buy is serious about delivering elite customer service, Jason should be at the forefront of their training programs -- because what he delivered today was nothing short of retail excellence. P.S. I may be mistaken, but I believe I also saw Jason performing a security check at one point when I was working with David at the register, just something I observed, this guy is exceptional and I hope Best Buy treat them like he is. He's the type of representative, who provides an experience to the customer that would absolutely ensure the customer is loyal to Best Buy (especially the university Drive location) and I expect to return regularly (as a new home owner and overall new resident to Burlington, NC!)

Justin and Marcus had excellent customer service! We appreciated their help with product selection…read moreand will be returning soon for all of our electronic needs!

If you are looking for 5 star service look no further than Tec Brothers. They humbled themselves…read moreto me my limited computer knowledge and answered my questions. Service and workmen ship second to none. Prices are customer friendly.

From the owner: We are a Cell phone and Computer repair shop servicing Burlington,NC and the greater Alamance area…read more We fix Iphones, Ipads and samsung galxies. We REpair Game consoles and computers. we also buy and sell used electronics.

Absolutely unbelievable customer service! It's a long story, but they ended up sending someone 30…read moreminutes out of their way, after hours, on a Saturday to help me out of a jam that was 100% my fault. Totally blown away by how kind they were, and they saved my wife's birthday party!!! I can't thank you guys enough!

My job must be wearing me thin (in the figurative sense, rather than the literal unfortunately). I…read moreknow this because twice in one month I've ordered something online only to discover the week of that I never actually completed the ordering process, clicked "confirm" or "submit" or what have you. And so I find myself flailing the day before an event without a) a giant cardboard cow cut-out -- or in this case b) a video projector. Panicked, I started pulling up Google searches to see where I could rent one same-day but most of the places I found were parts of larger organizations that weren't locally based and didn't offer same-day delivery. Enter Custom Light & Sound. I phoned them up and spoke with Matt -- sounded youngish, and maybe a little green. Asked me all the right questions though -- how big and how dark is the space, how many people are attending. After he took down my info and told me to pick it up before noon, I had to finally ask him how much it was and what the product was. Turns out, he'd picked something out for me based on my needs that wasn't featured on their website. So, whereas I'd thought the costs for their projectors ranged from $100-200, I was pleasantly surprised to learn that my not-on-the-website projector was only $85! I went to pick it up and met Lee at the register. The first words out of his mouth were "21" which is an odd thing to say to someone you've just met. I looked inquisitively at my husband and then back at him. And he expounded: "We only rent to 21 and up." Good Lord, I'm pushing 30. But whatever. Turns out he's best friends with my husband's former college roommate -- so it's okay that he bruised my ego. They called Wayne to come out and check on the equipment before handing it off to me. He was a bit gruff, but did look through everything and assure us it had all the required cables, etc. The credit card machine wasn't working at pick-up so Lee gave us the okay to take it with the promise that we'll pay when we return it. Equipment ran great and interactions with the folks here was overall a positive experience. And don't be fooled by the cramped-looking exterior. Once you enter this little treasure trove, you'll discover it runs deep and is packed to the gills with audio and lighting goodies, plus fun accessories like disco balls and fog machines!

I have nothing but good to say about Alamance TV. The people, products and service are top notch!…read moreEveryone I dealt with when I purchased my recliner treated me like family - including the delivery men. This is your hometown furniture store. Take advantage of it while you can. (I received nothing for giving this review. I'm just a very happy customer.)

From the owner: Alamance TV & Home Furnishings offers top quality home furnishings, sofas, recliners, mattresses,…read morebedroom furniture, home electronics, and more! Locally owned & operated for over 80 years.

Bjs is slowly growing on me. I am a Sam's club girl but don't have one close to me. I love the tire…read moreshop here, getting gas and stocking up on snacks here. Their rotisserie chicken is also very good and flavorful!

When stocking up, this is been my go to for years. They have great pricing, products and brands I…read morewant, send coupons and even accept manufacturers coupons on top of their own. BJs may be a little bit of a drive, but Just driving by their competitors parking lot on wendover is stresses me out. I have no interest in dealing with all that chaos when I can just take a quick drive up 40, get everything I need, food, electronics, even new tires, and gas at great prices with a fraction of the crowd.

I do not write this review lightly. This store may have ruined all other physical media stores in…read moremy vicinity for me. It's like I died and went to heaven. The selection here - unimaginably fantastic The organization - I wish other stores would take notes. Easy on the eyes as your scanning The value - fair. Some super good deals. Some not so much. Way too dangerous for my wallet to come here often. And probably a good thing it's 4 hours away from me. I will be coming back though

Book and vinyl collectors, this is the place for you!!!! I browsed the used books, vinyls, and CDs…read morefor over an hour. This is a large store where one could browse for hours. My partner who took me there for a date (that man knows what I like! LOL) loves making beats and there are also gently used drum pads and other music instruments there. They even have turntables. Don't go when you only have 15-20 minutes because you won't want to leave!! I warned you.