I was released to Creekside for post surgery care in 2 phases after breaking my leg. The staff were…read moreall amazing, considerate of my limitations but working with me to show me what I could do. The responsiveness of the nurses and CNAs insured I was well taken care of since I could not get up to do anything on my own. The Occupational and Physical Therapy teams were top notch - they really know their field and made sure I was well educated on my own care once I was released home. I highly recommend the facility, from the administration to the nutrition and housekeeping teams and everyone in between, you or your loved ones will receive excellent care!

Very disappointed with the quality of care and rehabilitation services provided to my mom. The…read morephysical therapy team and management lacked the professionalism, consistency, accountability, and commitment necessary to help patients make meaningful progress. Instead of providing a clear rehabilitation plan, setting measurable goals, and actively working through obstacles, there was often little guidance on how patients could advance toward recovery. Equally concerning, the physicians appeared reluctant to provide clear medical opinions regarding therapy needs, rehabilitation potential, and the most appropriate path to recovery, despite being in the best position to guide these decisions. A rehabilitation facility should be focused on problem-solving, collaboration, and helping patients achieve the highest level of independence possible. Unfortunately, our experience reflected a lack of leadership, coordination, and commitment to patient progress.

Leaving a one star review only because I can't leave a zero…read more We had a horrible experience at Woodlands when bringing my grandpa here for rehab after his 3 month hospital visit. We were deciding between multiple options for rehab, and ultimately picked Woodlands because of the amazing reviews it had. However, there was not a singular positive experience that I could share. My grandpa got released from Good Samaritan Hospital with a strict diet plan and placed into rehab to gain his strength back. The first night the staff talked to us for over an hour asking questions about diet, exercise, medication and etc. We explained how he is strictly on a thick liquid, sugar free and small piece/ground food diet and must be monitored when eating due to his HIGH risk of aspiration. We come to check on him the next morning and see a plate of whole pasta pieces, chunks of honeydew and orange juice placed in front of him, which he was eating alone. Our over an hour conversation was clearly a waste of time as the staff did not listen to us at all. We experienced this situation multiple times. Helen would call multiple times, not even an hour apart, asking what his diet consists of, to not even listen and serve him whatever they had that day. The nurses would take my grandpa out in his wheelchair to stroll around, and one night as we were all visiting, one of the nurses brought him back to his room and we realized how he was disconnected from his oxygen tank. My grandpa went 10 minutes without an outside oxygen source and the nurses only came to help after we had to scurry looking for them, as they clearly did not realize themselves. My grandpa's breathing started to sound crackly and raspy, making us think he aspirated again. As we urgently requested to Helen for a doctor to come and check on him, she kept telling us how the doctor is busy but on his way for about an hour. She then proceeded to tell us how calling 911 might be a better idea. As we rushed him to the ER, we were told he aspirated and had to stay in the hospital again for another 2 weeks on antibiotics in order to heal. Woodlands caused my grandpa to go back to square one, ruining all the progress he made in the hospital. It's hard to see how so many people had good experiences at this rehab center, when for my grandpa it only caused him to get worse. I truly wish we did not bring him here in the first place, as it only weakened and damaged my grandpa further. It's sad to see nurses not care about an elders well being, and not be more prompt in this environment.

Skip this place if you're searching for a good skilled nursing facility. It is anything but…read more Clueless staff, many of them miserable, fail to help patients at their most vulnerable. Many are hostile and ignore patients' calls for help. My parent wound up being sent back to the hospital for sepsis. Why? The aides didn't change soiled diapers, leaving my parent soaking in urine and excrement. I wound up making the call to the hospital. The doctor, nurses, and aides didn't even know there was an issue. If I could do it over again, I would have taken my parent to another facility. Zero stars.

Mary Meehan referred my friend and I to an assisted living community that was not licensed for…read more"Independent living " - but focused on (assisted-living/memory care )knowing she was relocating us from an " Independent living community" . Upon moving in we soon realized we had made a huge mistake. It was like 24/7 shut down. Harassment/bullying/intimidation ( the highest level) by the so called caregivers- A nightmare 24/7 entry to your Apt. Night/day. Repeated complaint to Management, Retaliation went into full force with the response from the Executer " it is in your contract!" I would like to mention Mary made big money representing us- as these Senior advisors make big money on us old folks -She never was available or returned phone calls during the process-but again grabbed her big kick back fee. AND never even a thank you for the her big kick-back -$$$$$ when she did very little in the process- My suggestion to potential seniors seeking assisted living communities - before moving in check out their faculty number and cross reference with the CCDS state social services on line- you will see all their violations/complaints. Summary- Placement/Senior Advisors get paid from the Community they suggest to you BIG $$$$$ . AND never offer to disclose to you the violations/ Citations they have on state record. Placement advisors are aware who will pay them the most kick back $$$$. All assisted livings communities have facility numbers ;- Do your own research before moving in. Please listen to complaints your family member/ friends share with you in living these communities - They are real and families need to be aggressive in filing complaints with the state.

My husband and I were no doubt guided by God to Mary Meehan who helped us secure placement for my…read moremother with dementia after she had suffered a serious fall at a board and care home and 10 hours after being placed at another care home, a second fall. She was hospitalized for 9 days for a total of 17 days in bed. We were unsure if she'd be able to walk again and had been turned down by 3 other care homes. Exasperated, tired, frustrated and losing hope, I made a call to Apria where a very caring woman named Felicia could feel everything I was going through by my voice. She said she knew someone who may be able to help and she passed my number to Mary. Mary left THE most caring, concerned and sincere voice message I think I've ever received. When we finally talked, she put me and my husband at ease SO quick. She really understood what we were going through and pulled us out of the quagmire we were in. She suggested a wonderful place that my mom is doing VERY well at. Mary is THE REAL DEAL and she helps til the end including keeping in contact well after the loved one is placed. She went above and beyond and we are SO happy we were led to her! She deserves the highest commendations. The world needs more people like her.

Excellent care from Katrina and Phil. Amy T does a great job of scheduling and communicating.read more

Ready2Nurse Home Health Agency provided an excellent team of health care professionals and…read moreadministrative staff as my husband transitioned from Standford Hospital to home, following a complicated cardiac surgery. Amy, a Nurse Practioner along with the team of additional nurses, an Occupational Therapist and a Physical Therapist, were all very professional, experienced, compassionate and supportive when delivering care to my husband. As an RN , and my husband a MD, we notice all aspects of delivery of medical care, and we were very impressed with the Ready2Nurse quality of care. They were overwhelmingly instrumental in getting my husband back on the path to recovery. We are grateful for their assistance to us and overwhelmingly endorse the Ready2Nurse Home Health Agency.

Care was good. Food good. It was just too crowded and noisy. People were very nice to me but I…read morecouldn't get any sleep there.

I had emergency foot surgery done for a septic infection. After my hospitalization, we decided to…read morego to Plum Tree for additional care, due to being unable to bear weight on my right foot. I stayed at Plum Tree for 24 days. It was an absolutely wonderful experience. The staff was absolutely amazing and very caring, genuinely so! I'm back home now and they're still calling to check in on me. I'd like to give a shout out to some of the wonderful people there.....Alex, Garima, Jeremy, Devona, Selena, Luz, Luis, Alim, Vincent, Jenny, Molly, Rudy, Arlene, Meena and anyone else who I may have forgotten....... Thank you for all your care and concern! I highly recommend Plum Tree!

After knee replacement, my sister was sent here for rehab. We met Julie Flaminiano and she helped…read moreus so much! She was so kind and professional to both me and my sister. She made herself available to answer all our questions. And she provided the very best service for my sister. Even after we left the rehab, we still had questions and Julie answered them for us. And continues to be a source of information and help. We are so grateful for her.

I was skeptical at first but this place was really good though I know that all nursing care…read morefacilities aren't 100% perfect. My dad had to stay here for almost 2 weeks for rehab after being transferred here from Kaiser. The place was clean and is in a really good neighborhood and is within walking distance to restaurants and shopping. The CNAs and nurses were very nice. I forgot one of the nurses names, I think it's Helen. She brought my dad a packet of hot chocolate for later and always said hello when she saw him. Another CNA or Nurse named Star was also great with my dad. My dad was well taken care of here. If you ever need to put your loved one in a care home whether it's temporary or permanently, I trust this facility.

As a retired registered nurse with the Department of Public Health, I have been involved in…read morein-depth investigations regarding quality of care at nursing homes throughout several counties. I have found Kim, the Director of Nursing at Empress, to maintain the highest quality of care for all residents (patients). She continually strives to ensure her staff follow her high standards of care. If I ever have a concern, Kim and her wonderful staff take the time to answer all my questions and investigate my concerns. The staff and the Doctor listen to my concerns and make changes if warranted. Each of my concerns is taken seriously. This is why they maintain a 5-star rating. When I was choosing a nursing home for my Aunt who has had Alzheimer's over 20 years, my first choice was Empress Care. I knew from my previous interactions as a Department of Health investigator, my Aunt would have great care. They have improved my Aunt's life greatly ensuring she walks several times a week with staff. She was a walker her whole life, but then became bedridden with her last caretaker, so to see her waking again is wonderful. Whenever my Aunt states she needs to use the bathroom, staff bring her immediately to the bathroom and give her the opportunity to try to use the toilet, even though most times she is incontinent. I am happy with the care of my Aunt, and am no longer worried about her on a daily basis. Thank you to Kim, Bea, and all the caring staff at Empress!

Recently I was sent to the Empress Care Center after I fell and broke my hip. By the second full…read moreday they had not received my medications from their pharmacy. Mr husband brought mine from home. Which I wasn't allowed to use. The next day they still didn't have my medications nor was I allowed to take mine. I made the decision to leave at that point. Forward to this week, my Stanford doctor tried to order pain medication, she was told I already received my maximum amount, which I did not. I'm also on a losodium diet for heart failure, which I also never got. I would never recommend this place. There were some lovely people working there. That dealt with patients but certainly not at upper level. STAY AWAY!!

I am writing to commend the Front Desk staff for their exemplary service. They are professional,…read morecourteous, and cordial. A special shoutout to Shannah for always identifying herself when she answers an incoming call! The whole crew at the front desk is great; they help me with my packages and they have creative solutions to awkward situations. As for Merrill Gardens at Campbell, the people are kind and respectful. I appreciate their service. A wonderful place to live.

I always receive immediate help when I call the care givers…read morewhenever I need help. Many times I can't sleep with sweats and light headedness. Alway here in my apartment within a few minutes, asking if I want to go to the hospital. Most of the time I decline. This is a problem for the entire year. All doctors tell me that everything is normal.

I would highly recommend Westgate. My confidence has grown strong over the last 1.5 month. As I…read morevisit on a regular basis, I see the care for my Dad physically and how they relate with him. This is includes working with hospice, fine tuning his meds and keeping him clean. They have been very strong in communicating with me over the phone and each time I visit which gives me a lot of peace. Picking a care facility is very difficult and I personally would choose Westgate again. I highly recommend them!

The long term staff from Cynthia at the front desk, to Chona, Aidah,Jessica, Nikki, Angie and Clara…read moreare all wonderful. In addition the staff that cares for our mom on a daily basis show so much compassion and kindness my sister and I are grateful beyond words. Any time we ask a question or make a request on our mom's behalf it is answered in a positive and prompt manner. We are thankful for the great care she has received at WV and would highly recommend the facility. The Berti Sisters!