Terrible service, I have had to chase Maria I don't know how many times just for a stupid kettle.
She claimed my 'sale' from an email query, so that she gets the commission and that nobody else could deal with me, then ignored messages and emails, and worst of all, told lies.
I've had to chase literally her the whole way. I had to phone three times, then email again just to place the order. Because nobody else was allowed to 'take her sale'. Really, I should have realised then what I was in for. Being a customer shouldn't be hard work. If the small sale of a ($250) kettle isn't worth your time, let someone else take it, don't hoover up the online contacts.
She finally phoned me last week to say it is being sent. Then I find out today, after waiting yet another week before chasing her AGAIN, that it was actually only sent an hour ago. It's now been over a month since I paid for it and it's still not here. She initially said it would be around 10 days.
I can't speak for anyone else there, but I definitely would never deal with her again. She is dishonest and I definitely do not recommend buying anything through her.
Edit to acknowledge response from owner:
Really? So have you seen all the emails.
May 21 Send online query as to stock availability. Maria responds by email and leaves voicemail saying can get stock and please call.
May 22 Phoned three times. No return call. Staff answering phone 'not allowed' to assist. I email again asking for contact.
May 23 Phone order placed. Payment taken. ETA 10 days.
May 28 I emailed asking for notification of dispatch with tracking number - IGNORED.
June 3 I phoned for update. Promised return call. It never came.
June 5 I emailed AGAIN asking for update, questioned lack of response to phone and email. Requested receipt for payment. June 5 reply - Was advised of new ETA the following week. No explanation for lack of response to phone or email messages, and no receipt.
June 13 - I email chasing up AGAIN as was end of week and had heard nothing. June 13 reply - Given another new ETA of June 16.
June 16 - voicemail from Maria saying it has arrived and will be sent June 17.
June 23 I email asking for tracking number seeing as has still not arrived. June 23 - reply with a tracking number revealing that had been only dispatched one hour prior.
June 23 I reply very angrily, as it had not even been sent until being chased up AGAIN. Maria responds to email and trips on her lies, saying it didn't come until 18th (see voicemail for June 16).
I have had to chase her on no fewer than five occasions. I have been lied to. I still don't have my receipt, nor my kettle. I'm sure even you can see the multitude of failures to deliver customer service here. read more