Someone hit my car in a parking lot and damaged the left side of my car, someone at my grocery…read morejammed a shopping cart on my rear trunk. And I damaged my front bumper. I was getting estimates to get it all fix and cost was way out of range. I stopped by Northern Auto & Equipment, they looked at it and gave me price which was more than half off all others, I said really? I said ok let's do it. When I picked up my car everything was fixed. New bumper, the side was fix, the trunk fixed and they even took care of a dent they found on the car. at (NO Extra Charge) The paint matched perfectly, I was totally amazed at the great work. wow!! They were friendly and answered all my questions. The car was done in a timely matter. If you need your car fixed..this is the place. A very happy customer, Roger

I am giving Northern Auto 2 stars because of the 10 transactions I have done with them the first 8…read morewere perfect at a great price. I wasn't going to even post about this, but I sent them the email that I am about to post below here and they didn't even write back to say, "hey piss off" or "sorry" or anything. Good day, My name is Tim Brown. I have been doing business with you guys for the last 6 or 7 years. I wasn't even going to let you guys know this, but I decided that if you at least knew about it, maybe you can prevent something like this in the future for other customers. I have done about 10 transactions with you guys and the first 8 were absolutely flawless at a price that could not be beat. And I am very grateful for that work. The last 2 times you guys did some work for me though there were some minor oversights that put me in a bad position and wound up costing me dearly after the fact. I am only really interested in telling you about the latest transaction. I want to be clear about a few things. - This repair was done 3 months ago on September 11th, 2013 - I am taking about 30% of the blame on all of this. - I am not asking for you guys to correct it or make it right in anyway. At this point it serves no purpose for anyone to put the amount of time and cost it would take to make it right. I have a 2002 Nissan Altima you guys have repaired for me a few times. My goal was to make this Altima last until this summer. On September 11th you guys replaced the timing chain system for me. During this repair Jim called me to inform me that they would need to drain my oil and do an oil change. I said fine. The oversight on your guy's part was you never put oil in it after you drained it, but I wasn't sure of that until just Friday. I am not a car guy by any means. Here is where my 30% of blame comes in. I check that oil religiously. Generally I need to put about a half-quart in every 6 weeks or so. I will also admit it had been a while since I got that oil changed. Another thing that I take blame for (and please keep in mind I am not a car guy at all) is I was under the impression cars only took about 2 and half courts of oil total. But I figured since an oil changed just happened with you guys I didn't need to worry about it for a few weeks. I only drive this car a few times a week anyway. When I checked the oil about a week later it looked like none was on the dipstick. There was tiny remnants of something, but not much. So I put a quart of oil in and I got the same results on my dipstick. Not much of anything. I just thought maybe they did some kind of super clean in there or something. This goes on for a few months. I am not seeing any oil when I check and I am not seeing much when I add a half a quart or so. Then I was worrying I had too much oil. Finally on Friday I was driving and the car was acting very peculiar. I was getting white smoke out of the exhaust at take-off and it was very rough. Then my oil light came on. In talking to a mechanic on my street he told me that car probably takes about 4 and a half quarts. We put in 3 and finally I saw oil on my dipstick. But at that point it's too late. He says I have probably blown some kind of valve gasket and that would be waaaaaaayyyy to pricey to fix. So that is the story. Again, much of this is my fault, and I am not looking for anything in return other than for you guys to know this happened to me, and it's put me in a very bad spot going forward. I won't be going to yelp screaming or hollering, but I probably won't be back that way either for repairs despite your amazing prices. Sincerely yours, Timothy Brown

Very happy with qualify work performed on our practically brand-new Tesla model Y that was in the…read moreaccident. Work was done in timely manner, communication with the team was great and they handled everything with our insurance company, so we didn't have to. Exceptional quality work with great attention to detail and excellent customer service. Would definitely recommend, this was our second time using them and we don't mind the drive from North Phoenix. Special thank you to Austen and Jason for your patience and help!

After an unexpected accident, I needed to find a repair shop to accept the vehicle. The…read morereceptionist was friendly, professional, and accommodating. The shop accepted my vehicle being towed and while the work ended up being a total loss, I was impressed with the friendly attitude and willingness to assist. Hope I never have to use their services but will be confident to use them shall it ever be the case.

Was referred here by my mechanics at Hon-Man and I'm pretty thankful they did. Airport Auto Center…read moreis just like Hon-Man in that they deliver it straight and break it down for you without the BS. My car was in an accident two years ago after I let my friend take the wheel which is never a fun situation. To compound the misery I made a mistake in agreeing to let the friend's family fix my car at a family body shop. A shoddy job complete with duct tape and parts cobbled from various other cars somehow managed to last 2 years but it all ended in a Total Wine parking lot when the bumper straight up fell off. When I arrived at Airport Auto Center I was a little skeptical due to my previous experience but Michael quickly analyzed the situation and let me know what he'd do to repair my car. Two days later I received my car back an amazing looking bumper and paint job. They also repaired the damaged structure inside that caused my radiator to break previously as the frame was rubbing the exterior of the plastic. Michael and his guys repaired a pretty mangled job in two days with excellent craftsmanship and I'm pretty thankful that my mechanics at Hon-Man steered me to a great bodywork shop. (Only regret is that I should've came here two years ago)

Hands down the best auto body shop i have ever been to. Michael is awesome and the work is done by…read moreperfectionists!!! I actually took my car for an appraisal the other day and they had no idea it was in an accident!!!

I will be using Caswell Auto Body every time I need car work!…read more I'm always a little scared that I'll be getting ripped off at a body shop because I don't really know what I'm talking about with cars - but not with Justin. He is so friendly and professional and seriously went the extra mile with my car. Not only did he replace the bumper but he buffed out some marks on the car and fixed my sticky trunk for me. I'm so impressed with the work that I'm tempted to keep the car instead of sell it!! I brought my car right back to Justin for some more work since I was so pleased with the first experience. Everyone I met at the office was friendly and professional and the way that they quote you for service is very uniform using a software. Can't recommend enough!

This was the worst service I have ever received. I was told my repair would require one week in the…read moreshop and then be "good as new". After bringing it back multiple times and needing to pay for rental cars each time my car still was not fully repaired. It's not for lack of trying, the workers here are just incapable of doing quality work, or even seeing their mistakes. I took my car to the dealership after and it was actually good as new 2 days later. If you care about your car at all and want the job done properly don't bring it to Caswells!

DO NOT USE THIS GUY!!! He does a horrible job, and then will not respond…read more Regardless of what he charges (unless you truly don't care how it turns out), he will take your money, give every excuse in the book why he's "too busy" to fix his terrible work, then stop responding all together. Peter Sorace III (owner) of the company reportedly works for a Cadillac dealership tinting vehicles for them, so I figured if they trust him to tint $100k escalades, he should do pretty good work, right? I WAS WRONG!! There is something wrong with almost every window on my car. Starting with the back window - there are marks, a bubble, and lines in the tint. You can hear peeled tint when opening the drivers door, terrible cut lines, and worst of all the windshield is so blurry you can barely see out of it at night. He could care less if it's going to cause an accident or not. (Disclosure - I have had every vehicle tinted the exact same percentage for years, and never had an issue with windshield blurriness like I am having). Since he claims to be too busy to fix any of the work, I asked him to do the right thing, and return my money. I even offered to give him a portion of the money for his product. (even though I'll have to pay extra to get it removed). He STILL refuses to respond. If you know anyone looking to get their windows tinted, make sure to steer clear of this guy!!!

Pros: -Decent pricing…read more -On-time to appointment and very friendly -Completed work quickly Cons: -Quality of work was not acceptable, many noticeable bubbles left after 1 week cure time -Will not fix the poor quality work, or even return calls It has now been 5 weeks since I had my windshield tinted by Cool Reflectionz. It was tinted by the owner/operator, Peter. He was reasonably priced, on-time to the appointment, and very fast. The entire job took less than 20 minutes. I gave him a decent tip on top of the price to thank him for the speedy job. After the 1 week he told me to give it for curing and all the little bubbles to go away, there were still quite a few air bubbles (one was about 1.5 inches long) that were very noticeable on the passenger side. (will try to add pictures) Not a big deal, mistakes get made and as long as they are fixed I wouldn't have an issue with this. The problem is, despite him telling me to call him if I saw any issues, he wouldn't return my calls. I called 3 times over the course of two weeks (after the 1 week curing period) and never received a call back, not even to acknowledge my call. Each message time I explained the issue and stated I'd at least like to talk to him about it and see what could be done. Giving the benefit of doubt, having still not received acknowledgement a week after the last call, I decided to try one more time via text. I immediately received a text back saying he had been out of state for the last two weeks with an emergency, was just heading back, and he was sorry for not getting back to me. I told him not to worry and that we'd take care of it when he got back and settled. I let another week and a half go by without contact. So, I text him and asked if we could set up an appointment in the next two weeks sometime. He never responded. Five days later I followed up with another text asking if we could set something up. No response. As of today it's been 5 weeks since the job was done, and I truly feel that I've been cheated. I hate writing reviews like this, but am very unsatisfied with the quality of work I have been left with and find it unacceptable when businesses won't stand behind work that has been paid for. Buyer beware.

This was by far the worst body shop experience I've ever had. Not only did they overcharge me, but…read morethey also did an absolutely terrible job on my 2024 Mercedes C300. Before the work started, I specifically told the owner I was willing to pay more if it meant the job would be done correctly. He quoted me $750 to paint a new front bumper, hood, and one fender. These were brand-new parts, so very little prep work was needed beyond proper paint work. Instead, they painted the bumper with all the trim inserts still installed, which is completely unprofessional. Paint got all over other parts of the vehicle, and the overall workmanship was horrible. I also gave them the front bumper foam impact absorber that installs behind the bumper, and they forgot to reinstall it entirely. I later had to go back and retrieve it myself. To make matters worse, they glued multiple bumper trim inserts into place because they apparently didn't know how to install them properly. In the process, they broke the mounting tabs and damaged several plastic components. Two parking sensors were also damaged and had to be replaced at my expense. When the car was finished, I sent my dad to pick it up and pay. The owner suddenly changed the price from the agreed $750 to $1,250, and my dad paid it because he assumed that was the correct amount. I texted the owner afterward about the unexpected charge, and he completely ignored me. A few months later, the paint started chipping on all three painted panels. I reached out again hoping they would stand behind their work and fix the issue, but once again I got no response. I've worked with many body shops because I buy and sell cars regularly, and this is honestly the worst paint work I've ever seen. Their work ended up costing me thousands more because I had to take the car to another shop to redo everything correctly. The damage they caused was so bad that I had to buy another brand-new bumper. Anyone who owns a Mercedes knows how expensive OEM parts are. Keep in mind, this was a brand-new car with only 500 miles on it. I strongly recommend staying away from this shop.

The work they did on my car was amazing!! The employees made it such an easy process and are so…read moretrustworthy. Absolutely would recommend to anyone! Raul is the best

Our requested service was for a detailing of a 2022 Honda Insight…read more David was prompt in responding to the contact as well as throughout the process. He was on time. David was a very nice, personable and professional. We chose "The Date Night" package The car shines with clear windows shampooed carpets, cleaned and shined mats, crystal clear windows and nice shine. We recommend DK for your auto detailing service.

I was amazed at the quality of work in cleaning the undercarriage and body of my Chevy Volt . It…read morewas caked with sand and Gypsum from recent trip to White Sands National park. They arrived promptly and set up the equipment.They were thorough and it looked brand new when they finished. I will definitely use there services again.(pressure washing my pool patio and walkway is on my " to do list" is on my list.

Todd is a very cool guy. I ran across his small garage online accidentally while looking for a…read more shop to modify a couple little truck parts for me. He did me a really nice "person to person" deal; rather than with other shops; "that's our minimal hourly shop rate; take it or leave it". Todd's integrity showed in that; as it was a very small job; and he also did it right on the spot. He additionally voluntarily referred me to another small garage to have some body work and painting done; with the; "tell him Todd sent you"; where; after getting an estimate; and several others; went back to; and was very pleased with the service; the price; and the quality of the work also. So I really got Two good deals from Todd all at once. Definitely, give Todd a call.