I'm sure the excursion was great, except I never got to experience it. I was booked for 3/8 at…read more2:30, excursion would have lasted until about 3:45 pm. I planned my day around this excursion and made it a pool day at my hotel. I left my hotel at 1 pm, got there in about 15 minutes and then drove an hour looking for parking. The sheriff blocked off the parking lot because it was full. Side roads were full. At this point even if I found parking I'm walking over the lagoon bridge. I called the company and Stevie said other guests and the tour guide, Parker, were also experiencing the same issue. Stevie tried her best to help by suggesting someone picking up etc. Still no time because of he excursion was starting in 15 minutes. I requested a refund because I was done at this point. Owner called me back and assured me that I would get a refund. So unless you plan on getting there in the morning to get parking, move on from any excursions at 900 Heron. This review was fair and honest, not slamming the company. However Kaleigh thought it would be cute to email me a nasty email this morning accusing me of being a bully. Photos of the conversations attached. At this point the unprofessional-ism of this company should be considered. Kaleigh, if you were only this respectful and professional as the face you are trying to show publicly privately. You can put whatever spin on this you want, you are the real bully and you can try to make yourself look good and make me look bad. You made this to be what it didn't have to be. As I have said, I am done with you, your poor attempts at damage control, and your company.

Our experience with Live Free Diving was excellent. We had the pleasure of being guided by Keke who…read morewas great! I would definitely recommend them to friends and family. It is also great for people who might not enjoy boats since it is from the shore. Even though it is from the shore you won't miss out on any of the sights. We saw a great Moray Eel which was nice enough to pose for some great pics!!

We booked a long weekend to travel to West Palm and chose Narcosis as our dive outfit…read more Great choice! The "safety first" approach, knowledgeable and helpful crew, and wonderful Captain Alex made for such a great experience. We will be back to dive again with Narcosis!!

We drove down from Orlando to dive with Narcosis. We had dove with them in the past, but this was…read moreour first time with Capt Alex. He told us up front that the visibility was bad yesterday and if it was bad we would be turning around and coming back. I really appreciated that since I want to be able to dive and see the reef, animals, my dive buddy, etc. We were lucky that visibility cleared up and was about 25-30 ft. We dove 2 areas of Breakers. The staff was super friendly and helpful since the seas got a little rough. They made sure we were all ok with moving gear around, not getting sick, offering snacks, etc. Great brefings from the crew. All around a great day of diving even with some rough seas. We felt cared for and safe while we got to enjoy ourselves!

Great variety of dive equipment and friendly and knowledgeable employees. They know the local area…read morewell when I went in they were very busy which is expected on a holiday weekend. They definitely take the time to spend with each customer making sure that their needs are met.

Had a great dive with Chris at the Blue Heron Bridge. Amazing variety of fish, multiple sharks,…read morehuge snook, so much fun!

Excellent operation!!! It is very clear that Jim and his crew are all very passionate about marine…read morelife conservation and ocean conservation, and they run their operation with focus on SAFETY. I have reviewed the negative reviews here, and not one of them was consistent with my experience in Jan 2025...the details provided in those negative reviews show that the reviewers fail to take any blame for their own reckless mistakes, so please don't give them any consideration

Unforgettable experience hanging out with the magnificent Grey Whales in Guerrero Negro Mexico!!read more

We decided to go on a harbor cruise with Hakuna Matata to make the most of our time, since we were…read morethere for 24hrs. When we arrived, you check in at a small blue hut. Unfortunately, the initial welcome wasn't great. We weren't really greeted--just asked for our names so we could receive a card to board the boat. The woman helping us continued chatting with her coworker and looking at her phone while assisting us, which felt a bit dismissive. The weather was beautiful and the views around the harbor were fantastic, making for a really relaxing cruise. Jeff, the bartender, was a highlight of the trip. He was extremely friendly and very knowledgeable about the harbor. He even took a couple of photos for my husband and me, which we really appreciated. Overall, while the check-in experience could definitely be more welcoming and attentive, the cruise itself was enjoyable thanks to the scenery and the great service from Jeff at the bar.

Wonderful afternoon on the water with our family on the Hakuna Matata! The captain was very…read moreknowledgeable and provided local knowledge about the homes and sites along the way. Fully stocked bar, good music, and attentive crew. My only feedback for improvement would be getting a PA system for the captain to speak over while giving local information, as it was sometimes difficult to hear the facts and information with a group of 30 people on board.

Just got back from a snorkeling trip with these guys. Friendly, informative, and accommodating…read morestaff made this a great morning for my sons and I. Would highly recommend if you are in the area.

Friendly staff - great equipment! Would definitely rent here again! Rental location is right on the…read morebeach. In addition to stand up paddle boards, they offer kite surfing lessons and much more! Great spot!