Wonderful experience here!! It takes a village to raise a child, as they say, and having a…read moreprofessional in the village is awesome. We all connected well and everyone is super friendly! We're really glad we got to connect! If you are hesitant to include a therapist in your circle of people assisting you to raise your child, take a breath and get past it. You'll understand the value after the first visit!

I haven't been to Raise but Jess has treated someone I love. I have encountered many therapist and…read morethere are many out there who are clinically sufficient. What Jess brings to the table is something more, which was a genuine concern for my child. On one of our conversatios she said " I went on this run and I was thinking about"... she was thinking about my kid and how to help. She made me feel like we ( we because as parents, things that affect our kids affect us) were "seen." I think more often than not people get complacent in their careers, including the medical or mental health field, which I would chalk up to human nature. However, she never made me feel like my kid was number or just another patient. She was someone going through something and Jess was going to figure it out. We had to stop seeing Jess due to some circumstances out of my control. Which only lead us to a merry go round of therapists and it wasn't until then, that I was able to fully appreciate her, not only for her emotional investment in my child but also for her instincts, which were proven to be spot on. While on that mental health merry go round, I learned that not every therapist has the capability to convey a genuine sense of commitment and concern for their client/patient , however Jess did. Taking on someone else's emotional pain, trauma, anxieties and fears has to be one of the hardest jobs I could imagine, especially when it comes to children...so I can understand having and internal shut off valve and not fault anyone needing to enact that protective mechanism. But as a parent who's child hurts....I sure as shit want someone who sees my kid, as I see them. Once again I saw Jess early in her career. Not only do I magine that she has gotten better with time but I imagine now that she has her own practice, she chooses people who values their clients as much as she does. ...I did recently refer someone here and they had positive reviews about Jess, Teena and the facility.

Dr. Tripp is AMAZING!…read more After years of going to doctors I finally found one who LISTENS. He doesn't just write a quick script and shove me out the door. He really cares about me and my family. Every I am there he asks me about my situation and he actually REMEMBERS what I have told him from the visit before. Yes, I'm sure he is consulting his notes. But as primarily a med management doctor, he is not required to take such a personal interest in each of his patients. I knew he was genuine from the moment he came out to greet me. Soon I'll be starting TMS! I am looking forward to starting this exciting new treatment and hope to be off my meds completely! An no, he didn't push me on the idea. He has a wonderful staff who educated me and let me come to my own conclusions. Thank you Dr. Tripp!

From the owner: Dr. Tripp specializes in helping people with difficult to treat mental health conditions, such as…read moretreatment-resistant depression, anxiety, bipolar disorder, PTSD and other complex conditions. Dr. Tripp is a Board Certified in Child, Adolescent and Adult psychiatry and sees patients as young as 5 years old.

I was apprehensive about going to see a mental health professional, however the environment here is…read morefriendly, informative, and respectful! Any time that I have a question and I follow instructions to leave a voicemail,I receive a timely response. If I email the response times are quick ,which I really appreciate when it comes to my prescription refills. I have found that the staff as well as my doctor make it easy and comfortable to get the quality care that I needed. 10/10 would recommend!

I am very disappointed with my experience at Lighthouse, particularly with how my concerns…read moreregarding a psychiatric medication were handled. For over two weeks, I repeatedly tried to get a clear answer about whether I could receive a short bridge prescription to get me to an upcoming appointment with a new provider. When it became clear a refill might not be possible, I specifically asked for guidance on how to safely stop the medication. That guidance was never provided. Being left without direction regarding mental health treatment is unacceptable. I chose to leave this practice because I did not feel listened to by Dr. Westbrock. Diagnoses were mentioned without explanation, alternative causes were not meaningfully explored, and my concerns were largely dismissed. When I asked about further evaluation, I was told it would require several additional appointments and approximately $800 in fees, after already paying for the visit I was attending. The process felt more focused on billing than patient care. After securing a new provider, I contacted Lighthouse weeks in advance because I knew I would run out of medication before that appointment. I made it clear that I understood if a refill was not possible and that I was simply asking for guidance. Despite multiple attempts, my requested were ignored by Dr. Westbrock. Even after being told by the medical assistants this bridge refill should have been possible. Lighthouse medical assistants have reached out and apologized on behalf of the team. They stated the issue was with Dr. Westbrock and said that if I wanted a bridge now, three weeks later, they could forward me to the director. I appreciate the medical assistants who attempted to help every time I called. However, this situation should have been escalated to leadership much earlier, and at the end of the day Dr. Westbrock is employed by this office and his actions reflect the office. Overall, this experience left me feeling dismissed and unsupported at a critical moment in my care. The only reason I chose 2 stars instead of 1 was the medical assistants consistently trying their best. It is disappointing they are not listened to by their superiors. I am sharing this so others can make an informed decision when choosing providers.

Erica Neal is an amazing provider. She truly cares about her patients and looks at them as a whole…read moreperson and cares about all thats going on in their lives. She takes the time to listen and is very patient and very knowledegable in the area of psychiatrics. Thank you Erica and Arizona Restorative Psychiatry!!

I was really nervous to go here at first and start this journey. Josi is so sweet, caring, and…read moreunderstanding. She always listens to what you have to say and concerns. I feel safe talking to her & validated when talking to her. She doesnt try to push anything you dont feel comfortable with & listens to what youre going through. I always feel like she is understanding what Im saying. I reccomend Josi! Thank you for caring and understanding. The office itself is clean, quiet, & calm. The warm, dim lights are a nice touch. Feels intimate and calming.

Very happy I went in to see Dr. Gronely as a new patient. She is smart, thorough, and really…read morelistens to figure out the root of the problem. Definitely recommend!

Excellent psychiatrist She is kind professional and goes…read moreabove and beyond for her patients I am grateful I found her .

I recently saw this doctor for help with my mental health and left feeling completely dismissed. I…read moreopened up about my depression and a difficult situation involving domestic violence, and asked about taking short-term time off to get myself together. Instead of showing any understanding, he refused because I'm "functioning." As a mother, I have no choice but to function--that doesn't mean I'm okay. The entire experience made me feel unheard and belittled. If you're looking for a doctor who will truly listen and support you, this was not my experience here. I wouldn't recommend him, especially for women going through real-life challenges who need compassion and understanding. Since then, I've found another provider who truly listens and treats me with respect. The difference has been night and day, and it just confirmed that the care I received here was not okay.

I want to start out by saying my experience with Dr. Horowitz was not in line with other reviews…read more I actually was mandated by my employer to see Dr. Horowitz for a second opinion of the medical care I was receiving from my primary providers. Dr. Horowitz was very professional and asked a lot of probing questions and listened intentently to me. Although he was not my treating physician he suggested many new options for me to proceed with management of my serious health issue. I realize now that much of the work he had to do was tedious insurance paperwork, which my prior physicians had a difficult time completing. I found him to be extremely professional and efficient. He did not present to me as a soft shoulder to cry on. He presented as a highly educated psychiatrist with the latest information on diagnosis of mental illness, the available pharmaceuticals and adept at managing the insurance paperwork. my review is tardy but Ive finally gotten it together enough to write it.

I was recently diagnosed with ADHD as an adult through KEGE Center, and the entire evaluation…read moreprocess exceeded my expectations. From the first contact, the team created a warm, non-judgmental space where I felt genuinely heard and understood--something I hadn't experienced in previous healthcare settings. The thorough 90-minute assessment felt thoughtful and unrushed; they took the time to explore my history, symptoms, and challenges without making me feel pathologized or dismissed. What stood out most was how validated I felt throughout. For the first time, someone in a professional role acknowledged that my struggles were real, explainable, and not just "laziness" or personal failure. That moment of recognition alone was incredibly powerful and has already shifted how I view myself. The providers demonstrated clear expertise in ADHD while maintaining genuine empathy--many team members even have personal experience with it, which comes through in their approach. If you're an adult seeking an accurate diagnosis in a supportive environment, I highly recommend KEGE Center. They made what could have been an intimidating process feel empowering instead. Thank you for the excellent care--it's made a real difference.

This is a clinic that specializes in ADHD and no other psychiatric condition. If you are an adult…read moreat any age, please read this. They refuse to treat or even test anyone older than 55 years, even though all other psychiatrists in Phoenix who don't focus on only ADHD. The test for ADHD is not different at any age. They base their claim of not having the skills to treat older people using outdated studies. Here is a link to the latest study and comment from Dr. William Dodson: https://www.additudemag.com/adhd-medication-no-cardiovascular-risk-hypertension-heart-failure/ No one else in Phoenix refuses to treat anyone at any age. The skills required to monitor for side effects are simple, require few skills and are as follows: Routine blood pressure checks and occasional kidney function recommended when increasing the dose of the medication. If the risk for side effects is insignificantly different at any age, do they have the skills to treat younger people when they have the same reaction or complications from the medication? Why don't they accept middle aged to older patients who don't want to take stimulants or just want to take the test? What do they do when a patient of long standing turns 55? Are these patients aware that they may be sent somewhere else, even if they are healthy and stable? If you know of anyone 55+currently being treated at this clinic, was referred somewhere else after they turned 55, or was denied treatment at any age due to complications or being at higher risk, please message me. In conclusion, if it is obvious they do have the skills to treat and monitor patients of all ages, why are they practicing ageism? Beware of specialists with wonderful bedside manners but are known to screen patients based on statistics and chronological rather than biological age, or who may develop mild, easily treatable complications.

This place was one of the only places that actually called me back when I left a message. They were…read moresuper kind and thorough. Their office is very nice. However, some room for improvement: 1) Don't make people do the new patient paperwork twice. I thought, "great, I can do it online and not have to do it in the office." But then you handed me THE EXACT SAME PAPERWORK I'd already filled out and told me you needed a paper copy. Why??? Such a waste of my time. Pick one please. 2) Don't charge a cancellation fee if I'm cancelling through no fault of my own. My son threw up a few hours before my appointment. Being a responsible citizen, I called to reschedule my appointment, but was informed that I'd be charged regardless. I get why you charge this - you want to discourage willy nilly cancellations. But if someone can give you clear evidence that they are actively sick and can't come in, you really shouldn't be charging them for protecting your wellbeing.

I genuinely don't know how a mental health clinic can operate with so little compassion or…read moreunderstanding for the very people who are reaching out because they are struggling. Over the span of a year, I had an appointment scheduled, which I personally had to reschedule once. The next appointment date came around and the provider cancelled on me, so I rescheduled again. Then, when I finally showed up for another appointment, I discovered that the appointment had been scheduled at the wrong office due to an error made by the front desk. So to be clear, when I was later told I had "three cancellations/reschedules" on my record, only ONE of those was actually a reschedule that I initiated myself. Months later, I called again because I am genuinely struggling with my mental health. My sleep has been affected, my relationships and friendships have been affected, and it has gotten to the point where even my own mother has told me that I need to get help. I was actively trying to do exactly that. I specifically explained that Serenity is one of the only offices that works for me because they are open on Saturdays. I work Monday through Friday in the medical field, so I completely understand that policies exist and that the front desk has to follow them. What I don't understand is having absolutely no willingness to show compassion or make an exception when someone is reaching out for mental health care and explaining that they are genuinely struggling. The person I spoke with told me, without any real understanding or empathy, that they could not schedule me because of my previous cancellations/reschedules. I asked if she could please speak with the provider and see whether an exception could be made. I work in healthcare myself, so I understand that there are circumstances where providers can make exceptions. I wasn't asking her to break a policy herself, I was asking her to advocate for a patient who was actively asking for help! Instead, I was essentially met with a door in my face. Mental health care is not something where you should be treating patients like they are simply missing appointments on a spreadsheet. There is a human being on the other end of that phone call who may already be struggling to find the motivation to ask for help in the first place. And this is exactly why I find this policy so concerning: when the majority of the circumstances being held against me were either **provider cancellations or an office scheduling error**, I should not be treated as though I repeatedly chose not to show up for care. If your specialty is mental health, compassion, understanding, and knowing when a situation warrants an exception should be at the center of what you do. A rigid policy means very little if the people enforcing it cannot recognize when the person on the other end of the phone genuinely needs help. I called because I was trying to get help for myself. I left feeling like I was being punished for circumstances that were not even entirely within my control. If your policies are going to prevent people who are actively struggling from receiving care, I strongly encourage this clinic to reconsider those policies! and, more importantly, reconsider whether the people enforcing them understand the severity of the population they are serving. Btw i work in the medical field at an allergy clinic and make exceptions because I CARE AND WANT to help me patients for something as small as sneezing, this clinic is refusing to help in a life or death situation. Offices who truly care about their patients don't shut them out when they ask for help, I know because i do it for patients ALL THE TIME.

I'm extremely disappointed that Dr. Earle just disappeared without a single shred of notification…read more He's a good doctor but apparently he let his license lapse and was the ONLY doctor on the imposters list in 2024. I've searched up and down the Web and cannot find a clue where he vanished. I had to find another psychiatrist quickly. I lucked out and found an excellent therapist. However, this disappearance is very mean-spirited and low.

I am totally changing my review because at the time I left this I would have thought somehow…read moresomeone would have gotten ahold of me and referred me to another Dr. or at least let me know what is going on and for how long. But I'VE GOT NOTHING and all I can say is Thank God he gave me 6 refills before I dipped out! But it's still been a total nightmare trying to get on the same medications Dr Earle had me on and I was doing well. Not only that but the fact is that there has been no closure here and after 5 yrs with the same psychiatric Dr. whom you form a relationship with there's a level of trust and that trust has been totally broken. He just stopped practicing and bounced out of his patients lives with no explanation NOTHING!! Chicken shit! Total chicken shit!

Dr deLima and her P A Christopher Consolino have been professional, inclined to listen to patients'…read moreinput and their needs, helpful, and friendly, and, above all, knowledgeable. I've had better help with my RLS symptoms now than in all 36 yrs (and my case has been a tough nut to crack!). (My retired neurologist called my case extreme and extraordinary.) I'd highly recommend Dr deLima and P A Consolino in a New York minute.

Was very impressed with my first visit to this clinic, especially with each medical professional…read morethat I saw that day. Both were very caring and discussed my health situation with me in a caring, thorough and professional manner. Would highly recommend Dr. Deona Davis and Doctor Andrea An.