Short Story Jen is…read moreawesome and super caring for all the dogs. I rarely trust anyone with my dog, but after a very short period I came to trust in Jen and my dog loved the experience. I highly recommend using this day care, ESPECIALLY if you do not want you dog locked in a kennel for hours a day. Long Story I own a 5 year old boxer mix named Oscar. Oscar has been my only family, traveling with me for the past 5 years and I care for him very much. As so, it is very hard for me to leave him in the hands of others and NEVER over night. I started using the day care because of my work schedule and also because of how happy he was when I would pick him up. He quickly learned the word "day care" and really looked forward to seeing Jen and the other dogs. I became so comfortable because of his obvious enjoyment that this was the first day care I ever allowed my dog to be stay over night! When I relocated for work I wish I could have brought Jen and the day care with me!

Dog Crazy Daycare and Spa is wonderful!! MJ enjoys going and…read moreseeing Jen. She does a great job with taking him from a messy furball into a handsome little guy. Her prices are reasonable her work great.

My Staffy Pit-Mix has been going there for hoarding for the past 7 years. They LOVE him. He doesn't…read moreplay well with others so he gets lots of attentions, when he's not snoozing away in a room (no crates). I love that I can see him on the cameras. And best of all there is ALWAYS someone on site - 24/7. Mark, the owner, is also an expert trainer and taught us how to use only positive reinforcement to make out 95-pound snuggle Pit the very best family member. Would never board our boy anywhere else.

I asked for help several times. I did everything I was told. Unfortunately killed another of my…read moredogs. I always recommended Mark. He never contacted me when I texted or messaged. I believe he is so fixated on dogs out of the country. I asked for help several times and did everything he said. At class he made my dog aggressive. She has a new home but my border Collie is dead.

I NEVER received any resolution for having to wait 3 1/2 extra hours MORE standing waiting for my…read moredog to be finished. I was told two hours and at that time I went in to get him and it was another 3 1/2 hours before they were done. I have also discovered some of the products that I buy at Petco, I can get on Amazon for half or more than Petco. I failed to give location; Batavia.

The staff is very rude and inconsiderate, I tried to return my fish that I bought earlier in the…read moreday that had died and they got very short with me and told me that I faked killing them

Olivia has been an absolute blessing to me and my dog! Before training, walks with my dog were…read morehonestly exhausting. He was so reactive that I was constantly scanning ahead for other dogs and trying to avoid situations before he noticed them. I never felt like I could relax or actually enjoy taking him anywhere. On top of that he would be over the top with my nieces and nephews. There were a few times where I heavily considered rehoming him because he would jump on them, grab their hair like a chew toy, and just be too much which could have accidentally turned ugly. He had been to other trainers before, but the positive only training was not working and clearly wasn't a good fit for my boy. Now he not only listens better, but I finally understand how to handle him. We can pass things that would have completely set him off before, and I know what to do when he starts getting worked up. He's able to completely relax around the kids and any company that comes over. And he absolutely loves his muzzle and ecollar! Seeing him become calmer and more confident has been incredible. I also really appreciated that we were given time about using a muzzle and ecollar. At first I was a little apprehensive about them, but Olivia took the time to really explain how they work and made sure I was comfortable with it before using them. They were treated like exactly what they are: tools that allow us to safely give him more experiences while we continue working on his behavior. He now gets to live like every other dog and enjoy normal dog things like walks, parks, pup cups, and more while keeping everyone safe and happy. We still have things to work on, but it genuinely feels like I have a different dog and, more importantly, I feel confident handling him now. I'm so grateful for how much progress we've made and all of the work Olivia has put into us! I cannot recommend her enough!!

If you're looking for a place to board and train, or just board, or just train, look no further,…read morethere's not another small business so personable, attentive to our pets and our needs as owners. The owner keeps you in the know and has steady progress updates, is so very kind and sweet and knows what she is doing!

Not even the grand opening yet and on first impression walking this places aisles I have to say…read more.. VERY impressive. An IMMENCE Dog toy / food , supply area and Cat section A cute kids toy section Did see something confusing, a chicken leash and harness set... Who would put a harness on a chicken , and how is this accomplished safely, ROFL ? Great prices Farm supplies GALORE They even have a beautiful fully stocked and equiped SELF service dog washing room. The pet sections for fish, birds, furry friends like mice and such , reptiles and others are simply beautiful and in their own rooms Live plants are georgous and well cared for And the extras like fun signs, garden supplies, canning supplies, bird seed and feeders, pickles and ornaments is off the hook. They even have a cottage built in store for seminars and such. Big compliment on employee attentiveness, professionism and friendliness too. Look out Batavia pet stores, cause this place will pose some SERIOUS competition.

I will give the actual manager of the Batavia store credit, because he was very nice and…read moreunderstanding. however country max customer service in total, epic fail and I will never give them my business again. we bought a bearded dragon around Christmas time. the lizard was thriving. probably about a week ago we order a batch of crickets. since you can order them in bulk. we got notification they were in. picked them up. gave them to our lizard. noticed he started acting odd. then went out for the day. came home and noticed he has unfortunately passed. i am blaming the crickets because it just so happened, sadly my mother in laws skink died. within the same day as our lizard. the only thing I'm coming, was the crickets. so called the corporate number. Someone said they would get back to me. They definitely got back to me. At first the conversation was going well and then all of sudden the corporate manager that deals with the reptiles of country max decided to pretty much say we do not know how to take care of our lizard. Said how it couldn't be the crickets. Well she definitely heard the change in my voice. She rudely began to say how I barely know you so I can't excuse of anything. I said how I don't appreciate you speaking to me that way and I would like more than just a refund of crickets. She said I guess I can work something out. Maybe half off a new lizard but this isn't the time to buy a lizard. I said at this point with how you're treating me I would appreciate just a full refund of everything so I can take my business else ware. At this point she wants nothing to do with conversation anymore and tells me best wishes. at this point I call back corporate and ask for the bigger boss. Which I have not heard from yet. needless to say COUNTRYMAX IS NOT THE PLACE FOR GOOD CUSTOMER SERVICE AND CARE!

We had a great experience with HAB. I feel like we can't thank Hanna enough. She took the time to…read moreget to know Willow and understand her unique personality and behavioral tendencies. Throughout our training sessions, Hanna provided us with practical and easy exercises to help build Willow's confidence. She encouraged us to work at Willows pace, ensuring that our pup never felt overwhelmed or rushed. After 15 weeks Willow has made tremendous progress in her confidence levels. She is now much more comfortable in social situations and her behavior has improved dramatically. We are so grateful to Hanna for her support, guidance, and expertise. We would highly recommend HAB dog training to anyone looking for effective, science-based, and positive reinforcement training for their dogs.

Hanna displayed extensive knowledge and sensitivity about dog behavior and guided me through an…read moreearly adoption of a very difficult dog. Her insight proved useful in making progress toward our dog becoming a more socialized companion.

We have a rescue dog with some significant behavioral issues from prior abuse and neglect. After…read morebeing turned away by the very rescue group we adopted her from, and a very negative consultation from one trainer, we found Michael which was a true blessing. Our dog Olive completed a board and train with Michael in his home. This has made such huge difference in the issues she was having. We now have a great foundation and the tools to build upon her success. We would 100% recommend his training services, and we plan on using his amazing new boarding services as well.

Mike was very professional and attentive when it came to communicating. While on my week and a half…read morevacation Mike sent photos and video of my 12 year old American Eskimo. He treated him as if he was one of his own. Milo has some health issues and Mike made me feel very comfortable knowing he was in good hands. When we picked up Milo I honestly don't think Milo was to come home with us, that's how much he loved Mike. Anytime I go away for a long period of time I will definitely make the 2 hour drive to have Mike watch my pup. Highly recommend!!!

I have to agree with the other unhappy reviews. I finally had to take trainer Mike to small claims…read morecourt because he never showed up for scheduled classes. After all evidence was presented, the court ruled in my favor back in August 2022. As of this writing, I am still waiting for trainer Mike to pay me what the court awarded. And yes, hold on to your wallet...

From the owner: I am a dog trainer in Rochester, New York. I provide customized, personal dog training throughout…read morethe greater Rochester area. My skills were learned from training dog's for Michael's Mission, Anthony's Balanced Canine, and P.A.W.S. These companies adopted shelter rescue dogs and I put them through a long-term training process to determine whether they were capable of becoming service dogs. I have trained and provided service canines to people suffering from medical conditions (such as muscular dystrophy), autistic children, victims of violent crime, and war veteran's coping with PTSD. This process also vetted numerous emotional support dogs, therapeutic dogs, and well mannered house dogs.