So,
I know they are supposed to be great, and we were VERY excited to have them do our wedding, but honestly, they were horrible. The only reason they get 2 stars is because the food was decent. Trying to deal with them after the wedding however was a NIGHTMARE.
1. The Food. They shrunk our food portions down to absurd and comical levels. Even though we were supposed to have 5 passed hors d'oeuvres per person, most of our guests didn't get a single one and didn't even know that there was anything. We never even saw a waiter during the hour long cocktail hour! Then, when it came time for the appetizers, they changed them on us! What was supposed to have been a pile of crab on a half avocado came as a shot glass sized one bite cylinder with crab and avocado in it. Where was the rest of it?
2. The Service. Abysmal is the only way I can describe the service. One thing will let you know how bad it was: my wife and I didn't even have wine at our table during the first set of toasts. We kept asking the waiters if we could have wine, but no one actually brought us anything. We ended up sharing the best man's wine that he had brought with him from the cocktail reception. So first, they promised us a personal attendant who would be at our "beck and call" (their words) for the wedding. Great. Too bad we never saw him again after he brought us a glass of wine right after the ceremony. For all we know, he left the wedding then. Second, the dinner service was painfully slow. It took them over two hours to serve dinner because they didn't have enough waiters there, and we didn't have a large wedding. Third, they served the wrong dinners to the guests and were not willing to correct their mistakes (I've been a vegetarian for 10+ years, I'm pretty sure I remember that I ordered the vegetarian meal at my own wedding, thank you very much!). Finally, the cake... Oh, the delicious cake from Bittersweet.. There was one woman there cutting the cake for the entire wedding. It didn't look like she had ever cut a cake before, it took forever for her to cut it, and the pieces were crumbling. Finally, at our request, they took the cake into kitchen to cut it there so the guests wouldn't see her desecrating the cake. Now, I'm not sure exactly what happened back there, but somehow, we lost a bunch of our cake. Unless our guests each had multiple pieces, we've never been able to account for the missing cake and understand why they ran out or cake early, and my wife never got to try it.
3. Post wedding. Wow, this was actually the worst part. When we emailed them after our short honeymoon to express some concern about some of the items (why we paid for food that we didn't get, why there weren't enough waiters there, why our attendant went AWOL, etc) they were extremely rude in their responses. They had the audacity to BLAME US for every one of their mistakes. They were so insistent and condescending in their denials that we finally decided to stop talking to them about it. It was nice to look at our wedding video and see that we actually were correct.
Several of our friends have gotten engaged since our wedding and have been planning their own weddings now. Based on their experience at our wedding, they've all avoided Calihan. I know they're a top notch caterer in Chicago, and we had super high hopes for them, but they really let us down. Obviously their A team didn't show up for us, but the worst part was how rude they were after the wedding to us. You can tell that they didn't care at all about us or our wedding, they just wanted their money and to be done with us. read more