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    California Closets - Pasadena

    4.5 (34 reviews)
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    Updated 2 months ago

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    Services - California Closets - Pasadena

    Custom cabinet construction

    Pre-made cabinet installation

    Home interior design

    1 More Service

    Partial home interior design

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    Small walk in closet
    Iva C.

    We have installed many closet systems from the closet maid Home Depot stuff to Ikea ones throughout our house and have always been disappointed by the end result. So when it was time to remodel our master bedroom we decided to go for quality. We researched a few different brands and decided on California Closets becuase the quality, finishes, and services seems to be the best. We went online and booked a consultation and received an immediate response to schedule an on-site visit. Julie, our design specialist contacted us and advised us to go to the Pasadena showroom before her visit so that we could see the different finishes and pick up sample swatches. This was a huge help. You can really see and feel the difference in their quality compared to something from Home Depot or Ikea. Julie came out and measured our space and custom designed everything for us. We were able to view in 3D and make sure everything was what we wanted. She was always very responsive and helpful with our design process. The installers were incredibly professional and finished the installation, vacuumed, and wiped down everything so it was turnkey and ready to us. Everything came out beautifully and everyday we walk into the room we still admire our beautiful California Closets media center, walk-in closet, and bathroom towel cabinets we had built. We have received many compliments on them from friends and family as well. It was pricey but definitely worth the splurge as it will be something we will enjoy for years and definitely adds to our home value.

    Wife's closet
    Eddie O.

    This review will be based on multiple phases: 1) upfront design work and customer service, 2) installation and 3) final closeout and customer follow up. First off, let me say we really like the CC product. The quality of the materials, the look and feel of the cabinetry. The product is well made and looks very clean and professional. We received great upfront design help from Bernadette Madden. She provided us with many options for colors, accessories and layouts and illustrated this wonderfully in the renderings and in the Pasadena showroom. We were able to select a design that worked well for our space. Next, Jesse and Kurt came to assemble and install the cabinets over a couple days. They were terrific. Jesse explained the process clearly and cleaned up very nicely in the end. It took an extra day but I appreciated the professionalism he exhibited. He did not want to rush and do a hasty job that reflected poorly on CC or himself. The installation came out terrific. The installation completed on Feb 18th. The one area I feel disappointed in is the customer follow up. I expected our sales rep to reach out during the process just to check in and gauge if everything was being done to our satisfaction. Prior to signing the contract, they spoke at length regarding the customer service and how important the customer was. Thus far, I have not seen that. Not one person has followed up to ask if we are happy or if everything was done to our satisfaction. I simply got an email regarding the final balance to be paid now that the installation is complete. I have not begun to use the product but it is disappointing when you spend material dollars on a product and there is no final customer follow up. Your customer service thus far is mediocre. Your product is terrific and the installers deserve a A but the sales rep side earns a C from me.

    New closet system!
    Becky M.

    A great experience! We had a very small, awkward shaped closet in our master bedroom. They designed a new closet system that has given me so much space that I don't even know how to fill it.

    California Closet

    Julie was amazing! She is the reason we decided to go with California Closets. She is a such great listener, very attentive and experienced. I was unable to be at the consultation so she was able to review everything and answer and ask questions via FaceTime while my husband was there with her which was amazing! After the consultation, she was prompt at answering questions and continued to follow up during and after the process to check in with us. Also, the craftsmanship of California Closets meets our expectations. The quality is very nice and sturdy. Great product and great costumer service by Julie! Thank you Julie!

    Nadine M.

    We love our new media center and couldn't be happier with the service and end product. Julie came to our home and designed us this beautiful piece. Jr was our installer and he and his partner were great as well. Thank you California Closets!

    Wall damage and hole under the slider
    Jerry Y.

    This might be slightly winded review as I would prefer giving as much information as I could to tell why I have given the 2 stars. All of this process started when I had wanted to change up my room and layout. A room I have had since basically High School as I am now... way beyond High School. After consulting my personal interior designer, she gave me a few places to contact and one of them happens to be California Closets. I started talking to California Closets at around late September to get everything started. I choose a design after going through the initial measuring, design, materials etc I was given a few things I needed to do first before they come to install. Which was to remove the interior of my closet first. Managed to do all of that along with even repainting my room as preparation. After about a month and a half of waiting, the installer came and started doing his thing. I found a pretty common ground with him as he was extremely nice. Right away however I realized he had to take out what's left of my closet, mainly the frame, which left holes on my floor. Mind you, our house has recently gotten its floors replaced just 2 months before, so this was unexpected. I was not told about this. Granted it would be kind of covered up but if the photos are any indication, they really weren't. The install took two days, as it was two rooms doing it. My personal room took longer, while my soon to be office was quicker. However, I told the installer towards the end I wasn't going to sign off on the work due to some problems I immediately saw, even before he finished. I wanted to be up front about it and he heard me out and understood. So, after it was all said and done, my installed (named Patrick) never asked me to sign off on the work, only a separate page of, I believe it was, how things worked (even though they were mainly just drawers :P) He told me he will take a few photos and tell my consultant/designer from CC to contact me asap. My consultant/designer called me a day after and asked me what is going on and I explained. I also told her about the damaged left over I didn't expect I had to deal with. After some back and forth with her, I basically said I prefer doing some stuff over in my room to rectify the problem. She said okay and we set a time for her to drop by once again. She finally managed to come again early December and I showed her in person all the stuff, I'm sure she also saw the damage I am going to post in my photos below. I told her that I want to remove some stuff before fixing so I can TRY to fix the damage to my wall and my floor. She did agree, taking a few photos with her to show. She told me that she will contact me back hopefully the next few days with my options. So, I can decide all of this before the Holidays as this was about one and a half to two weeks prior to Christmas. Well... it's now January 2nd of new year, I did send her a text on December 19th but never heard back. There are things I will admit to be my fault. The design of the sliding doors was of my choice, but as you can see from the photos, the damage to the side of the walls (never mind the paint I did prior) where the wooden frames used to be from our old closet are all there. Mainly because I was never told I had to remove the frame either, just the interior of the closets, which I had done. Again, because our floors were redone very recently, there are now areas where these holes are from where the wooden closet frames used to be (you can see this also from the photos). My installer tried his best not to have to remove the frame from the office room, and he did best he could but, holes are all there. It isn't all bad though. The closet and stuff itself is made pretty well. Materials and things like that are made well, very solid construction. That part I am happy with, it's all the little things outside of that, is what is bothering me, hence the review. I am very much willing to update my review when this problem is fixed. I am very OCD so the fact that I have to keep looking at this is just annoying me to no end. Be very careful when using them and be SURE to know what they are asking of you to do. Otherwise you might end up with some damage you wouldn't expect to have to fix.

    Primary closet by Julie

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    Ask the Community - California Closets - Pasadena

    Review Highlights - California Closets - Pasadena

    Julie came out and measured our space and custom designed everything for us.

    Mentioned in 12 reviews

    Read more highlights

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    California Closets - Pasadena - interiordesign - Updated June 2026

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