The one Star rating should actually be a meatball!
On Monday my daughter spent $260 to buy three books at California Book Exchange in Fullerton.
On Wednesday a friend offered her one of the needed titles to use for the semester.
On Thursday my daughter tried to return this $121 new book (in new, unused condition) and was told: No Returns!
As of 9/20/13 Ca Book Exchange has various return policies and requirements listed on their web site. However the bottom of the receipt states "No Returns, All Sales Final". I talked to an employee who stated the No Returns Policy was "to protect them" ...whatever that means. He further explained that once you walk out the door with the book it is no longer new.
I talked to the owner who was very fluent at grunting in some foreign language ...mostly inaudible. All I could really get out of him was that he would buy the book back at the end of the semester, then he walked away. (Of course, buy the book back at the end of the semester means at the used book price ...about 1/3 the price he just sold it for)
Conclusion: This place has a very limited / nonexistent return policy (depending on how they feel that day) Unless you are into self abuse, enjoy a sharp stick in the eye or are into other forms of self Mutilation etc ...don't step foot in this dump.
However, if you want to learn about bad business ethics this could be a good field trip for you!
My Advice: Plan ahead, get on line to buy and sell your books
Without a consistent return policy there is no reason to patronize this poorly run business.
Reasons to NOT Use California Book Exchange in Fullerton:
a) You have a choice of book vendors on Craig's List, Amazon, E-Bay or Barnes & Noble.
b) Online is far more competitive AND cheaper.
c) Shipping is often included, if not, it is very cheap to ship with USPS book rate.
d) If your books come from out of state you will not have to pay sales tax.
e) AND ...most of these outlets REQUIRE their sellers to have a return policy.
Let's cut this schmo out of the loop!
Let him take his bad attitude on the road.
This location would be more beneficial to Fullerton College if it were a tattoo parlor with rusty equipment. read more