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    California Auto Connection

    1.0 (1 review)

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    Watsonville Chrysler Dodge Jeep Ram - Bird's eye of store

    Watsonville Chrysler Dodge Jeep Ram

    (46 reviews)

    My name is Tanya and I have never wrote a review about a company before because I have not found…read moreanything special about them until now. I don't like dealing with car dealerships and sells people because they're like vultures out to make a sale, but my opinion has changed. The company I am writing this review about is Watsonville Chrysler Dodge Jeep Ram dealership in Watsonville California. Nathaniel was my Product Specialist. He was very courteous and professional. He listened to my concerns and desires and cared about my situation. I could tell he really cared. He addressed all of my questions. He found the exact car that I wanted and kept me apprised every step of the way, even on his day off. He went above and beyond, and I really appreciated . Now Rick, the floor manager is amazing. He listened to me and really cared about my situation and what I wanted and could afford. He went above and beyond and found an amazing deal for me. He really cared about me and my situation not just about making a sale. He made me feel important and listened to. He really cares about his customers and he treats you like family. The last and final step of buying a car is the paperwork which I hate and don't understand. Jessica the finance manager was wonderful. She is very knowledgeable and she took the time to explain all of the paperwork to me and addressed all of any questions. If you are looking to buy a car or truck and want to deal with a car dealership that really cares with people that will go above and beyond to make the customer happy are treated like family then go to Watsonville Auto Group in Watsonville Ca and deal with Nathaniel Rick and Jessica. I recommend these people and this company to anyone. They have made a loyal customer out of me. I will not go anywhere else. I give them my highest rating. Nathaniel, Rick, and Jessica Thank You

    I brought my vehicle in for a suspected manufacturer warranty hybrid battery issue. Intake was…read morefairly easy, and it took 1-3 days to get approval from Ram. After that, communication completely stopped. I had to call or text every week just to get updates. Multiples times to voicemail no answer. It took over 3 weeks for the parts to come in. About a week later, I received a text showing a $0 estimate and that my car was ready for pickup -- with no consistent communication throughout the entire process. The whole warranty repair took about a month. To make matters worse, my key fob was returned ripped. I asked the service advisor about purchasing a replacement cover and never received a response. Now I'm stuck having to replace a key fob after a month-long manufacturer warranty repair. Customer service here is poor. I understand this was a warranty job, but I guarantee you wouldn't receive this level of service if you were buying a vehicle. I would recommend going to another Dodge dealership.

    California Auto Connection - usedcardealers - Updated May 2026

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