My husband and I have been working with Sasha and Cheryl for several years and we have nothing but…read morehigh praises for them! We have used them for our car insurance since our move to Washington and as they have made getting insurance, filing claims, and even helped with more complicated things with our employers with prompt and quick turnover and response times. I had a small fender bender a few years ago and they have helped with communication with the insurance company and has made it so easy for me who can be busy and also just hate handling insurance calls. They are experts with insurance and other requirements needed and has also helped us get better rates. We trust them with our insurance needs and highly recommend them!

Been a client of theirs since 2018 and they've always been responsive and helpful throughout the…read moreyears.

I've been insured with them since I moved out here three years ago! They are a great business to…read moreinsure with. Recently, Maria helped me with my policy. She was so kind, warm and patient. She went above and beyond. I highly recommend!

These people really care and educate you about your insurance options…read more They go above and beyond and let you know all the options and information, very knowledgeable and friendly staff!

Moving to the area, I had to update my auto insurance. While at it I needed to add renters'…read moreinsurance too. My carrier put me over to Secord as my handler and so far, so good. Each time I've gotten on the phone with them to handle things, it's always been pleasant. I won't name drop anyone, but I appreciate being helped in a friendly way when dealing with something that I'm not excited to have to do. When I kept getting notices of proof of insurance being required, I was helped out. I don't have a printer so that I could send these documents but thanks to my agent I could electronically sign, and they sent it directly to Progressive, who kept bugging me for the proof of coverage. So, this is a good start. I hardly ever spoke to my handlers back in NJ, and may not here either, but so far, I'm glad that they're pleasant to deal with.

Good rates. Communication pretty good but good use a little improvement. I will use them again.read more

Lauri is the most helpful agent & always shops around for the best rate & coverage for our auto &…read morehome needs. The office is located right off if I-5 in Tacoma which makes it easy to get to with ample parking. The Saturday hours are helpful also for those who can't make it during the work week.

The customer service here was terrible, I made an appointment to meet with the insurer and when I…read moregot there she wasn't helpful at all. She complained about why I made an appointment and was extremely rude when I ask for an explanation on my policy. After this meeting I'm definitely changing insurance companies.

While shopping for auto insurance right now, I see that my review isn't on here from January 12,…read more2022 for this location of a horrible experience I had over the phone trying to get a quote from them so here it is: I called the Geico Lakewood office off of Pacific Highway and two of the employees there were so rude to me. The reason for my phone call was due to finding out information about auto insurance because I requested a quote online about a week or two ago from the above date. The first one named Griselis kept telling me that they don't cover it and when requesting information about it, she told me that she's not allowed to give out any information about the policy you have at Geico. She presumed to tell me after hanging up on me the first time when I called back that it must be something new about Geico being a policy of choice for DoorDashers from what I found online. I did agree that it was not a Geico source, but it was one of the reasons why I called this office to find out more information along with the fact that I just got off the phone with DoorDash as well. It took awhile to get through what I was talking about to her because she just kept talking over me. Then she passed me over to the supervisor, which I didn't get her name (during shift at 3:30pm on 1/12/22), stating right off the bat without letting me speak that they do not offer any insurance options for DoorDash or Uber or anything else. I asked to see it in writing and she said that she's not allowed to give me that information because it's employee information. I told her that I wasn't asking that and had to keep repeating myself because she refused to listen to anything that I was stating that I did not request for personal information of anyone. I simply wanted to know the policy and see where it states that and she said that proprietary information is not for people who aren't customers. I told her it's a right for me to know your policy as a potential customer or a customer as well. She kept telling me that she couldn't give that information. I do not appreciate how I was spoken to and talked over. This is discriminatory behavior and with no proof in writing anywhere that this is how your employees are supposed to be treating people. It is standard customer service 101 to not behave this way to customers and I will not tolerate it. Yesterday (from the above date), another representative named Bal-di (not sure if I spelled it correctly) who I called back in regards to my online quote told me that he was able to get personal insurance while working for Uber and didn't say anything instead of purchasing commercial insurance according to their policy. I told him that this is fraud, it's illegal. This should not be promoted to potential customers and given the additional experience today, I'm seeing it as a pattern of response according to your training as they say it is that when a customer asks a question, it's okay to respond to them in a harsh manner. I hope that you will do something about this. Your website mentions that you do offer Rideshare insurance as an option as opposed to what was mentioned to me on the phone that there is nothing you guys can do.

Just the worst experience ever. No one calls you back no one has a time line. Unless…read moreYou follow up nothing gets done after years of Being a customer make a claim and just get screwed !

I was shopping around for a new policy for my rental and Kevin answered all the questions and…read moreunderwrote my policy when I wanted it to be in effect. He's responsive to emails and phone calls. Overall, great service from Kevin.

Kevin-You are rude and unprofessional. I called you to discuss why I received a late notice after…read moremaking a payment and your behavior was deplorable. I can see from other reviews you don't agree with that your customer service skills are really lacking. While talking to you this afternoon and trying to explain State Farm was billing me on an old credit card you interrupted me repeatedly, basically told me this was old information and told me I "wasn't listening to you." A bit of advice Kevin-Let your son deal with the customers and go play golf. Chill bro. Obviously the insurance business is stressing you out. I'm going to contact SF tomorrow, transfer to a more professional agent and file a complaint.

I have been going through Affiliated Insurance for years. Everyone there is very polite and…read morehelpful. Only place I will go for insurance anymore!!! Annie there has been great to me when I needed quotes while car shopping and whenever I come in. I recommend this company to everyone that says they need insurance. Entire staff is the best!!! Joe

From the owner: At Affiliated Insurance Services, we shop multiple insurance companies to save you money on auto…read moreinsurance from our office in Tacoma, Washington. We have proudly served the Tacoma-Pierce County area since 1987. Too many tickets? We can find the right insurance for drivers with accidents, DUIs and previously canceled driver's license. We offer policies with low down payments and low monthly payments. Affiliated Insurance Services specializes in - Car insurance SR-22 filings Immediate insurance ID cards Quick over-the-phone quotes We represent top insurers including Progressive, Dairyland, GMAC, Kemper Specialty and many others. Call Affiliated Insurance Services for an over-the-phone quote or to set an appointment to review your insurance needs. Se Habla Espanol.

I'll start by saying I'm not a client of theirs - yet. I called Sound Pacific today while shopping…read morefor a new home and auto insurance agent. I'm happy with my insurance company but have lost faith in my current agent. Elisha answered the phone and promptly connected me with Mario, who reviewed my current insured status, looked up my info, and advised me to stay where I was. He educated me on our situation and why it's in our best interest to stay with our current insurance company, at least for a while. I am incredibly impressed by the honesty and integrity shown. Bravo. This is the kind of service that earns my respect and trust. When we complete the current season, I will call Sound Pacific first and ask for Mario. Thank you for doing the right thing.

I highly recommend Sound Pacific Insurance! Elisha and her team always do what is best for the…read moreclient and have great communication through the process. They are experienced and professional. Sound Pacific has access to more companies than most insurance agents and can save you time and money finding the best coverage at the best price. Give them a call you will not be disappointed!

We have been with American Family insurance for a few years and insure four vehicles, a house and…read morethree boats. On September 13 our boat sank at the marina and we immediately contacted American Family. We reported the sinking and then attempted to contact our local agent Tim Lopez, Gig Harbor, WA but American Family forbade him to talk to us. The boat remained underwater for over a week before a salvage company was available to raise her. American Family has refused to cover any expense during the salvage operation or to mitigate any environmental damage or help protect the vessel from further damage. Why? Because they want to collect premiums, not pay out on claims. Approximately, two weeks after losing the boat we received four like form letters that identified the claim and offered to replace our child restraint seat, totally clueless concerning insuring a yacht. We had to burden the cost of raising the boat, some $24,000 and counting. The USCG issued us a warning letter about diesel fuel in the water and the Department of Ecology is concern about the environmental consequences. In the meantime American Family has not done anything to help us and is looking for a way to deny the claim. Ironically, three weeks after losing the boat they assigned a Claims Investigator/Marine Surveyor to inspect the boat on October 6th, timely? He offered no explanation for the boat sinking but agreed they was nothing we did to cause the accident. After one month and counting we received no response from American Family. We have secured an attorney and filed a complaint with the Washington State Insurance Commission who gave them until November 6th to respond. Do not insure your boat with this company because they are incompetent when it comes to marine claims and the many issues involved with the USCG and Department of Ecology.

Tim Lopez - American Family Insurance immediately and efficiently took care of my homeowner's and…read moreauto insurance needs. And, the pricing was excellent So appreciate the personal service and attention to detail