I highly recommend this place. - Joe Yi - State Farm Insurance Agent - A+++++…read more If you want a place with good Morales, ethics and that TRULY TRULY care about their customers... this is your place. They are not about trying to "sell" You anything... They educate you and show you your options. I had a cheaper insurance company (Ameriprise Costco Insurance) after reading 300+ reviews from other people , I saw that when someone actually had a claim it was ALL PROBLEMS and most of them did not get solved. - Don't make the same mistake. I am very surprised Costco hasn't dropped them yet..

I've been insured with them since I moved out here three years ago! They are a great business to…read moreinsure with. Recently, Maria helped me with my policy. She was so kind, warm and patient. She went above and beyond. I highly recommend!

My husband and I have been working with Sasha and Cheryl for several years and we have nothing but…read morehigh praises for them! We have used them for our car insurance since our move to Washington and as they have made getting insurance, filing claims, and even helped with more complicated things with our employers with prompt and quick turnover and response times. I had a small fender bender a few years ago and they have helped with communication with the insurance company and has made it so easy for me who can be busy and also just hate handling insurance calls. They are experts with insurance and other requirements needed and has also helped us get better rates. We trust them with our insurance needs and highly recommend them!

Been a client of theirs since 2018 and they've always been responsive and helpful throughout the…read moreyears.

Angelica is great! Helped us work through some tough stuff…read more She is the kind of representative you want for home, auto, or any need.

got a great deal on auto insurance for both of my vehicles saving me over $100 a month changing…read moreover from my former insurance company. I love the fact of being face-to-face conducting insurance business the other insurance company. Everything was done over the phone or over the line or over app, I came into the office very pleasant environment welcoming great music, friendly service. My daughter recommended them and I'm glad she did. I'm so happy about the change to a different auto insurance company. Thank you!

To The Company Who made me Believe: Thank you for your…read morecustomer service and truly making a stressful time feel so simple. I want to start by saying I am the person who begrudgingly makes my insurance payment each month with the idea in my head, "I'm a good driver. If I control my vehicle and don't get in an accident, why should I have to pay hundreds and eventually thousands in insurance payments." But it's legally required to drive, so I pay it. After this experience I am a believer of making that payment and the service you truly provide. By no fault of my own, my parked car was smashed by a falling tree during a wind storm. The incident had nothing to do with my driving, but would have left me holding the bag with nearly $6,000 in damages and more than two weeks without a car. Luckily my comprehensive Geico coverage saved the day. It took me less than 10 minutes to file my report on my mobile app. I had an appointment first thing in the morning and met with my adjustor Jay who was fantastic. It was so simple to walk in and hand him the keys to my damaged vehicle, grab keys at the same time for my rental car and I was back to my normal routine. Yes, it was inconvenient that my car was in the shop two weeks, but the damage warranted lots of work and the Thanksgiving holiday interrupted progress. During this time I was kept updated by Jay, Thank You! And I was able to retrieve items needed from my car upon request. When my car was ready Jay called to tell me when I could expect it so I was able to plan for pick up. It was again a simple exchange of keys, no hastle, no long wait, and friendly service minded staff at Enterprise (Thank you Whitley). I want to thank your partner Kimball Auto body for the excellent workmanship and returning my car in spotless condition as if it were brand new again. I purchased her brand new in 2011 and I love my car. I'm so happy to have it back, and as bad as this situation could have been, I'm grateful I had the partnership of three upstanding companies to guide me through it. I couldn't have had a better experience. Thank you again and I look forward to being a continued customer.

While shopping for auto insurance right now, I see that my review isn't on here from January 12,…read more2022 for this location of a horrible experience I had over the phone trying to get a quote from them so here it is: I called the Geico Lakewood office off of Pacific Highway and two of the employees there were so rude to me. The reason for my phone call was due to finding out information about auto insurance because I requested a quote online about a week or two ago from the above date. The first one named Griselis kept telling me that they don't cover it and when requesting information about it, she told me that she's not allowed to give out any information about the policy you have at Geico. She presumed to tell me after hanging up on me the first time when I called back that it must be something new about Geico being a policy of choice for DoorDashers from what I found online. I did agree that it was not a Geico source, but it was one of the reasons why I called this office to find out more information along with the fact that I just got off the phone with DoorDash as well. It took awhile to get through what I was talking about to her because she just kept talking over me. Then she passed me over to the supervisor, which I didn't get her name (during shift at 3:30pm on 1/12/22), stating right off the bat without letting me speak that they do not offer any insurance options for DoorDash or Uber or anything else. I asked to see it in writing and she said that she's not allowed to give me that information because it's employee information. I told her that I wasn't asking that and had to keep repeating myself because she refused to listen to anything that I was stating that I did not request for personal information of anyone. I simply wanted to know the policy and see where it states that and she said that proprietary information is not for people who aren't customers. I told her it's a right for me to know your policy as a potential customer or a customer as well. She kept telling me that she couldn't give that information. I do not appreciate how I was spoken to and talked over. This is discriminatory behavior and with no proof in writing anywhere that this is how your employees are supposed to be treating people. It is standard customer service 101 to not behave this way to customers and I will not tolerate it. Yesterday (from the above date), another representative named Bal-di (not sure if I spelled it correctly) who I called back in regards to my online quote told me that he was able to get personal insurance while working for Uber and didn't say anything instead of purchasing commercial insurance according to their policy. I told him that this is fraud, it's illegal. This should not be promoted to potential customers and given the additional experience today, I'm seeing it as a pattern of response according to your training as they say it is that when a customer asks a question, it's okay to respond to them in a harsh manner. I hope that you will do something about this. Your website mentions that you do offer Rideshare insurance as an option as opposed to what was mentioned to me on the phone that there is nothing you guys can do.

I had recently moved to Washington from Eugene, Oregon and got in touch with Ryan about…read moretransferring my policies over. This being Seattle and a whole much larger city than where I came from, I knew the rates would be a little different than small town Oregon and Ryan was quick to give me various quotes so that I could anticipate and plan for any changes. Overall the transition was very smooth and fast and I ended up keeping the same coverage since there was not really much of a change thankfully. Ryan was very quick to respond and address any questions I had and I look forward to working with him as my State Farm agent.

I had the pleasure of getting to know Ryan while I was an Intern with State Farm. Ryan is…read morecompassionate and caring, as it was evident in every one of our dealings. He listens and acknowledges your concerns and needs. I would be confident in referring anyone in the Frederickson area to Ryan.