Great People, very helpful, and not a lot of fluff. Always found me the best price, and got me…read morethrough the process quickly, answering any questions I had along the way. Dealing with insurance every year is never fun, but they did make it easy.

have been a customer of Good People Insurance Group for approximately two years, and unfortunately,…read moremy experience with their customer service has been extremely frustrating. The biggest issue has consistently been communication and response time. This is not a one-time situation. On numerous occasions over the past two years, I have had to wait weeks, and sometimes one to two months, to receive a response regarding my insurance questions or requests. Artem has been the primary--and, in my experience, essentially the only--person who can actually handle my account. On the few occasions when someone else answered the phone, I was told that they could not help me with my account and that I needed to wait for Artem. I understand that a small agency may have limited staff. However, if only one person can handle a customer's account, there should at least be a reliable system for returning calls and responding to emails in a reasonable amount of time. Unfortunately, that has not been my experience. Most recently, I sent an email on August 27 regarding an issue that needed attention. After receiving no response, I called more than 10 times on different days trying to follow up. I still have not received the response I was looking for. What makes this especially frustrating is that this is consistent with what I have experienced repeatedly during the past two years. I have had to follow up over and over again just to get a response. What is also disappointing is that the company's website describes the agency as a team and promotes "Same-Day Response" and responding within hours. My actual experience has been very different. I have repeatedly experienced response times measured in weeks or months rather than hours. I am not writing this review because of one bad interaction. I am writing it because of a repeated pattern over approximately two years. Insurance is important, and customers need to be able to communicate with their agent when they have questions, need changes, or have an issue with their policy. In my experience, the lack of timely communication has made dealing with this agency unnecessarily stressful and frustrating. I hope the agency improves its customer service and creates a better system for responding to customers when Artem is unavailable. I am sharing my experience so that anyone considering this agency understands what my experience has actually been like before deciding whether to use them.

Mark Blauman is hands down the best insurance agent. He helped me above and beyond my expectations…read more He is personable, helpful and genuine. If you need insurance or help with insuruance, I Definetly recommend seeing him. He will do whatever he can to make sure your satisfied with your policy.

When I first set up my insurance, Mark was very nice and helpful. He even offered to help find me a…read morelawyer after my car accident. After my car accident he became very rude. Called me "condescending" for asking a question related to our insurance. I told him that is no way to speak to me and I would no longer be working with him. He proceeded to call me multiple times throughout the month and today I finally decided to answer. He proceeded to tell me "let's be adults about this" with a very rude attitude. Farmers insurance is good but I suggest NEVER working with him again.

My car was unfortunately broken into two weeks ago. I contacted Charles to make a claim. I expected…read moreto be given an automated line or speak to an answer service of some sort. Not the case with Charles' agency. He spent quite a bit of time answering all my questions and even answered questions I did not even know I had! He practically hand-held me through the process of creating my claim and then set me up with a helpful (also real, non-automated) representative that followed up with me within hours of creating the claim. Within a few days, I was taken care of. I am very grateful and recommend anyone who wants to work with a person who cares to contact Charles for a quote. You're welcome in advance. ;)

Charles Lindberg was our agent for the last few years that we lived in Washington State. Charles…read morewas very easy to work with. I always found him to be helpful, ready and able to answer any question that I had.

If you're looking for an attentive agent Kao at State Farm is great! He's always there to answer…read moreany questions you may have and help you with any claims questions you may have!

This is an organized office with friendly and professional staff. Nicki helped me set up a bundled…read morehome and auto insurance including earthquake insurance. I highly recommend this agency for those seeking honest and thorough information about options for insurance.

Great customer service. They saved me 1/2 of what I was paying on insurance for my home and auto…read more Very quick and efficient!

I Have worked with this office in particular for many years. The varelia brothers are…read moreknowledgeable, informative and always willing to answer any questions I throw their way. In a world where everything seems to be complicated and stressful- they make insurance one less thing I have to worry about

Once again, kudos to Ryan for unexpected excellent customer service. I called on Friday afternoon…read moreexpecting to leave a message on voice mail. Ryan picked up the call immediately. Although I was just looking for direction on how to search for a deceased relative's policy, Ryan promised to research and call back with the best resource. I didn't expect a return call until th e following week but Ryan called back quite promptly with a contact at their corporate office (who was also very helpful!). Thank you Ryan for such great service, every time!!

Brian gave a quote over the phone, assured me he could get me a policy that would be affordable and…read moremeet my mortgage company's requirements. I just had to work on a few condition issues and call him back. Called back and his receptionist was unfriendly and said he was in a meeting and would call me back. After a few hours I called back and was told by a different receptionist that she would send him an email to contact me. He never did. After a ton of effort and money on my part, he wouldn't carry through. Not trustworthy.

Jon Sefton is knowledgeable in his field, quick, efficient and was so helpful in switching agents…read more His instructions were clear and he even shopped our rates for us (without me asking), which really showed me he cared. I've heard great things about Jon, which is why we switched and now I see why everyone raved about him. Definitely recommend at least having him take a look at your policy to see if he can do better. He will tell you if he can't and he won't pressure you into options you don't need.

Lori Johnston is deeply knowledgeable, responsive, professional, and patient. She helped us and our…read moreattorney make quick work of complex insurance-related contract language that left a previous broker flummoxed.

Steven and team are the best! I have been a client for years and have all of my insurance with…read moreSteven- cars, boat, homes and life. He and his team are always attentive and quick to help with life's changes. I recently had my first claim ever and the process was seamless and simple . I trust the coverage Steven recommends and how it fits with my overall picture. Highly recommend them for all needs!

The Steven Diaz Agency has been great to work with from the start. Our company needed a special…read moretype of coverage to obtain a contract, Steven was professional, knowledgeable, and efficient. Mostly importantly, a pleasure to work with. They met our needs as a result we were able to obtain the contract. I highly recommend the Steven Diaz Agency! We look forward to a long-lasting partnership. Thank you, Steven & Team!