Everything! Dave and his team are wonderful and the database is so easy online to access your info.

We can't say enough about our experience with Mkristo and his team! He went far above and beyond to do everything in his power to assist us in getting a home we had only dreamed of. As first time homebuyers, we had a lot of questions and concerns that he answered and help us understand the process. We really felt as if he was fighting hard for our family to get us the home we hoped for. We are thankful to have found Mkristo! read more

WOW! I can't say enough about how fantastic it was to work with Richard Clark at Guild Mortgage. He was recommended by our realtor and I am so thankful he was. Five minutes into my first interaction with Richard I knew he was perfect! I'm a "right now" person and normally a worrier but Richard far exceeded my expectations and that's not easy for many to do. He truly took me by surprise by his knowledge and professionalism! He took time to clearly explain our lending options, the application process, fees, interest rate, inspection, appraisal, closing and recording and more. From start to finish, he covered everything. I never felt confused or left in the dark. He made himself available any time I had a question. It was easy to reach him day or night and he responded quickly every single time. During the process where I was sending requested documentation, he responded either by phone, text, or email to confirm that he received everything. I love that! There was never a day that went by where I felt worried. I was confident in Richard's abilities and honesty. Every single step of the way he explained what was happening and what would happen next. There were no negative surprises. There was one surprise I wasn't expecting, he showed up to our closing! That's incredible! While he was fabulous throughout the process, he didn't just stop there, he attended our closing and even told us to reach out to him if we have any questions during the servicing of our loan. I consider myself very lucky to get to have him available to us throughout the life of our loan. I couldn't be happier. When it comes to communication, follow-up and follow through, Richard is on top of the game! His wealth of knowledge paired with his superior customer services skills and integrity makes him the person I will recommend to friends, family and other realtors. Thank you Richard Clark and Guild Mortgage for making the process of purchasing our home a positive experience that we wouldn't mind doing again and again. Thank you so much! read more

I had the pleasure of working with Lindsey Baker and I am really happy I did. From the the inquiry phase to closing she was professional, informative, and had amazing customer service. Every one of your team members was a pleasure to work with. Closed a first time home purchase in under 45 days with no issues. Recommend to any one looking to buy or refinance their home! Thanks Team! read more

My husband and I just purchased our first home with the help of Craig Lee at Guild Mortgage!! He made the process so easy, walking us through every step! Everyone there was so friendly and they always got back to us quickly. I would definitely recommend Craig Lee at Guild Mortgage to anyone buying a home! The house closed in 3 WEEKS!!!!! So if your looking to purchase or refinance a home give these guys a call we will not be disappointed! read more

We just bought our home in Auburn and with the help and guidance of Michael Fornerette and the team at Guild Mortgage it was all possible! Very personable, realistic, and driven. We needed a quick close and the Fornerette team did everything in their power to expedite the process. With regular updates and a very helpful email that they would send out to let you know where your application was in the process. From initial underwriting, to appraisal, to final underwriting. We knew where we were all along the process. The availability of the Michael was very helpful as questions would pop in to our minds, we were able to reach him and have our questions answered. They bent over backwards to make our dream home a reality! We would definitely recommend Michael Fornerette and Guild Mortgage for anyone looking to buy or refinance a home! read more

John and his team have always done an amazing job for our clients. Communication is flawless and they stay on top of things from start to finish. Best lending team I have ever done business with and I look forward to working with them again to help more clients purchase their home. read more

John Cassels and Ryan Cross - the dynamic duo who worked diligently over the last couple months to ensure I had an approved mortgage to purchase my new home. As a military member, PCS-ing is stressful and trying to buy a house from another state doesn't make it easier, but thankfully, I picked the right people for my mortgage needs. I highly recommend them based on they took care of me. read more

Marion Loftus is a Gem. Timely, honest and reliable. She will definitely be the one we call for our next mortgage need.

What a great experience!! Wow! Everyone there was professional, knowledgeable and friendly! Don't go anywhere else. They walk you through each step and keep you updated on the status. I couldn't asked for better. They completely surpassed my expectations! read more

First time buyers. Catty rude employees and SO many screw ups. Now after the loan has been processed and sold to a different company we've had three issues pop up and they aren't any help. read more

i have used Guild for two of my house purchases, all sales, and even had my brother and girlfriend all go through them.. even using them for a refi right now.. they are responsive and friendly, sooo very helpful, and whether you're new to buying, or using VA loan they are definitely the company to go through.. I've always been into real estate and having a company like Guild taking care of the nit picky and all paperwork, love this company and all the people.. you can always tell a great company, i have never walked in and seen an unhappy worker. thank you all truly from our family to yours.. we appreciate all the hard work you've done for us over the years.. read more

This place was recommended by my Barber also a realator for my family.. it took a while for me because I had many different employment, but they were diligence and working for me to get pre approved, now I'm buying a house thanks to Guild Mortage. Finally ima own a piece of America. read more

Highly recommended! Our initial lender forgot to order appraisal until last minute and we almost lost our home. Out of contract and about to lose earnest money we reached out to Oleg Tkach of Guild mortgage at the advice of our realtor and the seller. He and his team were able to close our home loan in 8 business days! They are knowledgeable, efficient, professional and courteous. Truly A++ all the way.-Jeremy and Michelle McWeeney of Tacoma, Wa read more

A very big thank you to John and his staff. They worked very hard to get us approved for our loan after a recent foreclosure. After being told by two other lenders yes we can help only two be turned down. We almost gave up. While researching online we came across Guild mortgage and called John explained our situation. He asked to review our paperwork and would let us know if he thought he could help. He called back and said he thought he could get us approved. And he did! We were told by several lenders we could not get a loan and some never returned our call. Thanks to John and Guild Mortgage for working with us and helping plead our case!" read more

Worst experience ever. We were misled with important information for months about VA entitlements in Pierce and Thurston County. We were also told our down payment would be a certain amount and at last minute they dumped an extra 5 thousand dollars on to that which we were not prepared for causing us to back out of the contract and losing $1000 earnest money. No admission or apology for the false information. As a U.S. Army veteran I feel l a was severely taken advantage of. I would implore you NOT to work with Guild Mortgage read more

Guild Mortgage was perfect to work with. Patient enough to ensure we find the right house, and speedy enough to get the house we wanted once we found it. Pure awesome. Additionally, they work excellently with any realtor you throw their way which makes their fluidity exceptional and professionalism above any standards I have ever seen. Truly great work and a blessing to have had the opportunity to work with a pair of superstars, Kevin Day and Daniel Song. read more

Don't bother with these bozo clowns. They can't be bothered to return your phone calls. Clearly unaware of the idea of professionalism.

I want to thank Craig Lee and Guild Mortgage for all the work they did during the financing of my home purchase. There were times that the paperwork became overwhelming and Craig and the folks at Guild guided me through the whole process. There were times I called Craig on weekends and afterhours and he never failed to return my calls. If you're looking for the best mortgage broker in the area, then Craig and Guild Mortgage are for you. Thank you again Craig read more

This place.... Words can't even become to express how incredibly unprofessional our first lender was with this company. Rude and snappy on the phone, condescending, CONSTANTLY kept 'misplacing' documents I had emailed her numerous times and the icing on the cake was when I called once and she answered the phone with: WHAT. After asking for a new lender and explaining at length why, they had Mellisa ( the lender I no longer wanted to work with) call me to ask WHY. It was beyond comprehension she couldn't understand why and why her manager would feel it was in any way appropriate to have the woman I'm firing to call me to ask WHY. On top of that after Guild sold our loan to another company, they didn't inform us for months after the fact, and proceeded to lose the mortgage payment we made instead of forwarding it to the new company. Then argued with me on the phone about it after it was verified by the delivery company ( via certified mail) that Guild had indeed received the check. The ONLY reason this place gets a 2 star is because the 2nd lender we worked with was amazing. read more

We had the best experience at Guild Mortgage-Tacoma! Kevin & Daniel made the entire transaction easy and painless. Everything went really smooth, and the customer service is top notch! We highly recommend Guild Mortgage! read more

I closed on my Condo on October 18, 2017 and Michael Fornerette & team were the absolute best! They were kind, compassionate and caring. This was my first home purchase and they were very patient with me...not knowing a lot about buying a house. I had questions that were answered in a timely manner and I felt in good hands at all times. Please everyone that is in the market for a new home, give Guild Mortgage a call, text or email. I promise you will not regret it. read more

This company is a nightmare! There wasnt an option to leave 0 stars, cause this company doesn't deserve the one I gave! Mkristo Bruce is the most unprofessional, unknowledgeable, unethical, and vindictive loan officer I have ever dealt with. My husband and I are first time home buyers and also ex military. The entire process from start to finally having to transfer was not only beyond ridiculous, but an emotional rollercoaster Mkristo enjoyed taking us on. He not only didnt believe how much income my husband made through his business, he never listened to me when I was answering his multiple questions, lost documents I sent him, accessed our personal bank accounts whenever he felt the need on and off the clock on his personal cell phone, requesting multiple letters on accounts we never had, or explaining again and again that we are "first time homebuyers" because he kept forgetting, to almost losing the house 4 separate times because he constantly kept asking for more documents proving income and that we needed to pay $20k for future taxes. On top of that, 6 days before closing, we transfer lenders and find out he NEVER ORDERED THE APPRAISAL! EVERYTHING he could possibly do to prevent us from closing, HE DID IT!! Stay as far away from this company as you can, I am telling EVERYBODY I come in contact with to not use Guild Mortgage read more

Working with Guild Mortgage-Tacoma was awesome! Of the several purchases and refinances that we have done the past few years w/ another company it was a pleasant surprise to work with Guild. We highly recommend Guild Mortgage. The communication was great, everyone that we spoke with over the phone was friendly and helpful. We closed on time and had zero problems! Thank you Fornerette Team for a great experience! -Nick & Michelle read more

Great experience....personal touch, smooth transition and superb customer service! These are some of the strength and qualities displayed during our experience working with Guild Mortgage..from the start to the closing of our brand new home. In dealing with any mortgage company, we had a couple of things that came across..that's typical in this business..but, Guild Mortgage cares and want to ensure that you are extremely satisfied with their service. sincere and timely follow-ups and quick responses from our loan consultant, Leah Merritt (friendly, professional and enchanting personality) - no problem too small for her and the team of Guild Mortgage experts to handle. They always display such caring personable attitude and folks that means alot to us - especially going through a relocation from Texas to the State of Washington! Will I recommend Guild Mortgage - you betcha - hands down! read more