Worst, worst, worst home buying experience ever!!!!!! Like, EVER! Mortgage officer was less than…read moreforthright with the process - told us we were approved, then all sorts of nonsense - ended up needing over 5k additional for the closing costs, nothing was explained clearly and at the end of the day, we ended up so pissed off by the situation we tried to walk away from the deal, but because of the timing we had no choice but to sign the papers or else we were going to be homeless. Mortgage officer dodged all our questions and never went over the final documents with us. Would not recommend this company and to be honest we cannot wait to refinance with an actual legit company - the people here will "forget that conversation"

Jonathan Woelfle works at this branch. He and Paradise Ramsey co-hosted a "First Time Home Buyers"…read moreclass here and after listening to them explain the process I couldn't see why I wouldn't just work with them, and I don't regret it one bit. Jon was excellent at answering all of our questions and helping secure the best possible loan I could get. It's because of him that I now have my first house.

*Realtor review.* Buyers beware of who you choose at this office location. It's always tough to…read moreknow in beginning stages of choosing a lender/Loan Officer, but maybe this experience will help you avoid massive headaches. Typically, Fairway is known to be a solid lender and competitive option for Loan Officers. I've worked with several lenders, including Fairway (different offices) over the last 7.5 years as a full-time Realtor, some closings with them this year as well (2022). One that I closed a couple of months back (different office) was fantastic! To help him save face, I'll hold off on mentioning specific names of Loan Officers and other staff, but I'm in the process of a horribly messy transaction, where I represent seller. The buyer's agent is cooperative and making good effort... same with the buyer and seller. At the start, the Loan Officer, we'll call him "C" was professional, reassuring us all that the buyer's file was buttoned-up. I asked questions over a lengthy phone call, and things seemed to be fine. Communication seemed completely fine, but I always take that with a grain of salt since it's only the beginning. Well... communication and updates drastically changed once the buyer started to run into hurdles, closer to closing. I attempted to work with the Loan Officer to find a solution, same with his assistant. After about a week of no success, I reached out to management. This improved communication slightly, but after our first closing extension (now in need of our second), we (buyer's agent, escrow and me) get either 1) silence and no responses, or 2) written excuses of being in meetings and that they'd handle it soon later on. I DO understand everyone is busy. I DO understand we aren't owed to be treated like royalty, but if Fairway is providing little to literally no updates, there's no excuse. I've also voiced this to Corporate and the complaint department in Texas. I'm waiting on a call from someone else to hopefully better assist the borrower and all parties. By far, this has been THE worst Loan Officer experience in my entire career. I'm saddened and shocked that Fairway and it's support so far has moved so slowly to help. A solution to help the buyer close was fiiiiiiiinally presented on Friday, with Fairway letting us know the #s were off and that buyer needed $3.3k to close. The buyer's agent and I agreed to pay 1/3 each to help the buyer. We asked Fairway to chip in since we've been waiting on them, to cover an equal portion to help get this closed. After hearing zero updates, the buyer's agent informs me that Fairway has asked the buyer to come up with $1.3k more..... Fairway's portion. (Edit: Fairway now has agreed to cover $1.1k) I understand people make mistakes, people get busy and everyone needs to make a living. But, being a Realtor and lender is about customer service. Sometimes you need to take a hit for clients. You don't bury your head in the sand when things get hard, nor do you just disappear. I'm shocked at the way all of this is being handled and feel incredibly sorry for the buyer's experience and my seller waiting. Regardless of how Fairway might respond, I have all the unanswered texts, emails and proof that this service has been literally the worst. If you're searching for a lender, try a different office or different lender. The buyer's agent likely recommended this Loan Officer and he's having second thoughts after this poorly handled mess. We'll see if anyone ever responds and how this plays out. Happy to give more details if you'd like, as I'd love to prevent anyone else from going through this... fellow realtors, buyers or sellers. Lastly, if you read other random Google reviews of mine, you'll see I'm not one to just attack companies. I try to give fair reviews for the public to enjoy places, services or be aware of bad experiences. Based on other reviews, we just got the short end of the stick, but I wouldn't take a gamble with such a big process at stake. There are several other lenders and Loan Officers.

Erika Q was a trainer for a class I attended in 2018, in 2021 I had her and her team do a…read morerefinance. Professional and kind, she worked hard to get my loan closed.

Vance and Yvette were great to work with. Very knowledgeable and were able to get me a refi loan…read morethat was 0.5% less than my current lender would do. Vance worked with me throughout the entire process and I couldn't be happier with the savings. I will definitely be reaching out to him for any mortgage needs in the future!

I found Vance with some online research that all lead to the same conclusion. That conclusion…read morebeing, if you want someone to help get the best deal and work through any hiccups in a timely and compassionate manner, Vance is the man. My first interaction with Vance, was, after all my research and deciding I liked his ethics and what I had read and heard, him telling me politely he couldn't help me the next three days because he promised his son a camping trip. As frustrating as that was because we were trying to get an approval letter by a certain time, the moment Vance had time he worked faster than anyone and with better quality. I worked or inquired with 5 or 6 other lenders or brokers and they all seemed like used car salesman trying to funnel me towards less than ideal deals or not disclose or explain everything. Vance was completely different, he answered every question honestly, and never tried to leave things out our leave me uninformed. Vance made it a point to share any and all information he could and go out of his way to find answers if they weren't readily available. The most important part about Vance and his wife Yvette is, they made us feel like family and got us such a great deal I'd never work with anyone else in this realm of things. From my experience Vance is someone who can solve any problem in the process, do so very promptly and thoroughly, answer the questions that make you informed and confident, and just outright smoke the competition. Thank you so much Vance and Yvette, me and my wife thank you dearly.

We have used Sean for 2 home purchases and 1 home refinance now. He has been amazing for all of…read morethem. He's always on top of what we need from him and what he needs from us, even if it's 9pm. He goes more in depth than expected, which is what you want for a huge decision like buying a home.

Working with Sean was fantastic. I recommend working with boutique-style mortgage brokers because…read morein our experience they tend to be more attentive to your needs and provide a higher level service in comparison to larger institutions -- we've experienced both and Sean exceeded our expectations. We are most impressed with his communication and response time for any questions or needs that we had. Highly recommend!

Brent does a great job at what he does! I went to several different banks to try and get a…read morerefinance on my home and I just got the run around. Brent worked wonders to make my loan work in my benefit. He went above and beyond and answered all my questions in a timely manner. I like to ask a lot of questions and he was very patient. My loan got refinanced and everything worked out well. I would refer anyone to him!

Wow! He was unprofessional in his response to a query about a refinance of our downtown Seattle…read morecondo. He apparently did not like an up front manner of a professional and lesbian woman. So sad.

Veterans Lending Group, Mark and his team did a great job supporting me through the loan…read moreapplication process and keeping me informed with every step. Having a previous loan processed through Veterans Lending Group, I was finally able to purchase a home after many years of trying unsuccessfully, so I knew the service I would receive would be just what is needed. Prior to working with Veterans Lending Group, I felt the fact I was using a VA loan was putting me at a disadvantage in a competitive market, but this was no longer the case when I went through an org specializing in serving veterans.

I had an awesome experience with the team at VLG! They are great at what they do and are very…read morepassionate in helping Soldiers. Taylor Radniecki is very responsive and available at all times. Thank you very much guys! Looking forward to working with you again.

I've refinanced my mortgage a couple of times in the last 20 years since I bought this house, so I…read morethought I understood how long it would take, and what I was letting myself in for in time, energy and hassle. Boy was I wrong. Refinancing through Julie Swenson was fast and easy, and had so much less hassle than any prior mortgage. Really, it's hard to even express just how much easier it was. Thanks Julie! You've made a customer for life.

Julie Swenson originated my loan 5 years ago and I always reach out to her for mortgage advice…read more She is honest and will let you know the pros and cons of any financial decisions.

I highly recommend Michael Patterson. Before I selected Mr. Patterson, I conducted months of…read moreresearch and interviewed several other lenders but Mr. Patterson was far more informative, knowledgeable and experienced. He always made an effort to educate me. Additionally, Michael's company offered programs that other major competitors, such as Navy Federal and USAA, were confident that these programs did not exist. Mr. Patterson always went above and beyond what was expected of his position and ensured I was taken care. He would follow up and ensure that I was getting the best costumer service and the best deal I could possibly land. He would show me the comparisons of each courses of action that were available to me and take time to answer any questions. As an Army Officer, my schedule is not the easiest to work around, especially during normal business hours, but Mr. Patterson always made himself available to answer any of my questions and provided me with any documents required on my side. Mr. Patterson also is extremely attentive to the market variables and notifies his clients if the market requires his clients to lock a loan. By choosing Mr. Patterson, I saved myself thousands of dollars with the programs his company offered. I can go on and on of all the examples of great customer service that Mr. Patterson provided but the bottom line is that Mr. Patterson is great at what he does and there is no question that he will provide you the same type of great service that he has provided me, especially being a customer with a challenging schedule and limited internet access due to field training. I would not be a 25 y/o homeowner and in the financial position I am in now without Michael Patterson's service and knowledge.

I must say, shopping for a mortgage company was not easy. I was referred to Land Home Financial…read moreServices through an agent (Tim) not knowing what to expect, I went for it! I am so glad I chose them. Michael Patterson, the Branch Manager and his team was definitely the best to work with. Michael has extensive knowledge to offer, and takes the time to answer any and all questions I had. His hardworking team Krista, Timothy and Roderiko made this an enjoyable, easy going, and fun learning experience. Great communication! I recommend them to anyone who is looking for fair and professional service. Thank you to the Federal Way branch! You rock!