1. Caliber Communications

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Stoney Creek, ON

Caliber Communications

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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Services - Caliber Communications

Security system installation

Security system repair

Security monitoring services

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7 years ago

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Canadian Security Professionals - Smart Floodlight Camera

Canadian Security Professionals

(5 reviews)

We got our home alarm installed by CSP, this would be the second one we get since we moved…read more Absolutley love the experience we had so far, from the installation to the continuous support. When you call to ask a question, an actual human picks up unlike other companies where everything is automated. Thank you guys again!

CSP sells panels, outsources monitoring to API, abandons customers, then rewrites the truth…read more They're a panel seller, not a monitoring company. Go elsewhere because if you go with them, you're on your own. Every time I pressed CSP's after‑hours support, I was routed to API in Texas and hung up on 2-3 times before anyone finally answered. When the agent said "API Texas," I was dismayed, CSP had sold us "local, in‑house monitoring." After the alarm malfunction, CSP emailed only once to say they were "looking into it," but never contacted me or my mother again, never offered resolution, and never sent a technician to fix the panel. Management's only concern was asking for my code. Apparently, Katie read my emergency email at 1:29 AM. Who reads a customer's emergency message at 1:29 AM, forwards it to someone else in the company, and still doesn't think, 'Maybe we should contact these people or send a technician'? Any real security company would have acted immediately. Instead, CSP did nothing except try to shift blame. That tells you everything you need to know. My experience with Katie was exactly like Boris's. We have cancelled our contract, and they had better not charge us because they abandoned us with faulty equipment and no service. API Texas could do nothing, they told me CSP's technicians control the panels. It has been two days with the alarm malfunctioning and not even the offer to send a technician. We are done with CSP. They are not a security service provider or a monitoring provider. They are false advertisers who appear to outsource everything except the money they take from customers and put into their coffers, hiding behind a contract they themselves voided under the Consumer Protection Act.

Caliber Communications - securitysystems - Updated October 2026

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