Great job! Kept to the timeline that was initially given to me. Kept me informed via text as work…read morewas advancing. Friendly customer service!

I had a great experience with Caliber Collision on Germay street in Wilmington, DE. Anthony was…read moregreat! Very accommodating, professional, and they got my truck back to me two days before the promised date! I highly recommend this location. They definitely turned a bad situation into a manageable one. Thank you.

Had a nasty set of scratches on the front of my new EV…read more One shop quoted me an astronomical amount, based on the complication of associated electronics (cruise control, safety sensors, etc). Looked around, found Joel, who did the work for 70% less (... your price may vary ...). The job is beautiful, cannot see the work at all. Price came in exactly as estimated. Repair done on time with no complications or surprises. Recommend this business without hesitation.

Joel and his team did excellent work on my 2020 Silverado! It looks brand new. Joel was extremely…read morefriendly from the start and explained everything to me. My truck was done in 3 days as expected and no hiccups. I felt comfortable from day 1 when I received my free estimate. Not only was I able to support a local business, but he saved me hundreds of dollars but not using a dealership or chain body shop. Thank you Joel and team for the excellent work!

Well, folks it seems that the deer are winning the challenge of sharing the road!! I just had my…read morefirst awful encounter with a deer. Once you get over the initial shock and can view the damage, then what's next? Fortunately, there is help, Call: 410) 398-2010 to reach PURNELL Body Shop located in Elkton, MD I have always had reservations regarding where I take my car for service, as it is my "baby". Purnell is privately owned not a chain. You feel that singular attention when you go for your estimate that continues through the repair. We had a very good experience with Purnell from: insurance, replacing damaged parts, paint, to rental car. Nicholas is a terrific point man. Nick provides sound advice and gives updates on everything from part acquisition, costs, and when your car is expected to be finished. Purnell strives to turn a bad experience into a satisfied one. Can they deliver, yes they can....

Exceptional Service & Craftmanship!!!…read more Our family has trusted Purnell Body Shop in Elkton, MD for years, and they've never let us down. As a locally owned, family-run business, they consistently deliver top-notch auto body repair service with unmatched professionalism and care. Their attention to detail and commitment to quality workmanship are truly impressive. Even after my mom moved out of state, she still chooses to drive over 42 miles just to have her vehicle repaired at Purnell- that's how much we trust them! From timely service to flawless repairs, every experience has been smooth and satisfying. Thank you, for your continued excellence and dedication to your customers. You've earned our loyalty for life!

Nice, honest people. I went in to get the work of another…read moremechanic redone. They tried to do a work-around that would have saved me money but that turned out to be a dead-end endeavor because the original repair was botched so badly. So they had to redo the whole repair from scratch. The revised quote was reasonable given the hours they had already put into the job. After waiting in the shop for 6 hours, I had to take a Lyft home because the repair was more involved than anticipated. I picked up the car the next morning. They held firm on the quoted price even though it was a money loser. Hayden and the mechanics were honest and communicative the whole way through, showing me what the issues were and why it was taking so long. The waiting area is comfortable and clean. There is a mini market next door for coffee/snacks, etc. Good people.

Went here for the first time since moving into the area with my daughter's Ford Focus 2000 for a…read moregeneral checkup and some minor worn part replacements/new brakes. Very clean reception area and efficient person (Hayden) who wrote down all my concerns and promised to call with diagnosis. Call came within the hour, and all problems were described and explained giving me the opportunity to decide which to perform and which not to. Repairs were fairly extensive, but all were done promptly and we had the car back the same evening. Met the owner who seems honest and knowledgeable. Will be back!

Some of the worst people I met. Said he diagnosed my car charged me an ungodly amount and never…read moreattached the diagnosis to the paperwork. Cameras show cars coming in and out but not when on the lift. Guy at the front said it was two hours of time but the video showed 1 hour and when I called he said he was just starting to look at it. It's not hard to be nice and honest. I hope nobody trusts these people again. O and yes the fat bald guy said he was the wrong one to mess with and threatened me.

Yes I had been a customer here for the last 4 years they all amazing customer service mostly that's…read moreis my place to go when I need repairs done mostly do to an accident but they make sure my car is clean and shine and the quality and performance of their job is highly recommended

We have been taking our cars to them for over 5 years and never had an issue with the work. Always…read moreup front about the cost and honest. I had a bad thermostat put in they didn't hesitate to replace it. Although the price is a little bit higher than other local shops, I say, "You get what you pay for." It's hard to find an honest mechanic that will turn down the job when they know they can get away with it. I would look no further if your looking for an honest mechanic who does great work and always takes the extra time to listen and give an educated response.

Great service took care both of my Vehicles in a timely…read moremanner, customer service A1 mike explained everything before finishing thanks again fox run auto

I went to see about getting new tires and the sales guy (I regret not getting his name) check &…read moresaid I was good and didn't need any. I so appreciate the honesty! Instead of trying to make money off of me he told me the truth. I'll definitely will be back next time!

This is an honest business that puts serving customers above making a profit. I have dealt with…read morethem multiple times and it was obvious I was at a loss as to what to do. The staff took the time to find out what the problem was and explain it to me with no charge. Kirkwood Auto is a business that can be trusted.

Crouse Auto Body took great care of my car and me! Car…read morelooks brand new ! They fought with my lousy insurance company so that I wouldn't have to! Insurance company was fine until I filed a claim! GRRRRR! I HIGHLY recommend Crouse Auto Body!

My car went off the side of the road the tow driver lied about accident cleanup fees, fees to clean…read morethe tow truck bed my bill was $900. I spoke to a supervisor and showed him video evidence the bill is fabricated and those fees shouldn't be associated for a tow. The supervisor told me " that's how our drivers get paid" -I showed proof by several videos -Abuse of power by a tow company