I had an appointment scheduled for December 17th and arrived at the agreed time. When I got there,…read moreI was told they wouldn't be able to see my vehicle because other vehicles were prioritized after the weekend. There was no call or notice beforehand -- I only found out after showing up. After that, the shop rescheduled me to Christmas Eve, but when I arrived, the shop was not open. Again, there was no communication letting me know they would be closed. I understand shops get busy, especially around the holidays, but this was extremely poor communication and a complete disregard for a customer's time. This resulted in multiple wasted trips and forced me to take my business elsewhere. I can't speak to the quality of their repair work, but based on scheduling and communication alone, I would not recommend relying on appointments here.

Just moved to the area and needed a few scratches removed from the driver's side of my car…read more Stopped in and was treated like a queen! The scratches were buffed out and when I came back I was told there was NO CHARGE! The car looks brand new! What a great way to be welcomed to the neighborhood! So grateful there are wonderful companies out there like this! Many thanks!

Impeccable service A cut above. Nick and the guys are top…read morenotch. My car looks like brand new and I can't believe my eyes. Thank you guys!

The people were rude and when I asked questions about the service they didn't know anything. So…read morewhen I took the car in and asked again why don't you guys know anything they didn't take me. But I was smart enough not to cancel my other appt. With someone else cause I was gonna give them a chance anyway plus it was 1 week before the other appt and the dinner the better but they sucked and I'm glad I had to wait for the other company they were awesome.. Collison on the ave of Wenatchee is great

My 2012 Jeep Grand Cherokee failed near Orondo on a Saturday afternoon. I live in Puyallup and,…read morewithout knowledge of the surrounding service options, I looked up Jeep service in Wenatchee. After a phone call where I was told service was closed until Monday morning but could use the drop-off service, I had the vehicle towed to Town Chrysler. I left a brief note stating the basic issue and the keys, with a promise to call and answer questions. I was contacted before I could call and was promised a rough diagnosis later that day. As promised, I was contacted that afternoon. Bent pushrods, probably a timing chain failure. We agreed on a engine replacement. Expected time for the new engine was 5 days; they had it in 3. Installation and checkout took about a week and a half. They were very thorough and kept me informed along the way. My service rep, Doug, was extremely friendly and knowledgeable. Overall, a great experience for an out-of-towner.

They have had my truck in their service department for 6 weeks, (warrenty work) they've tried to…read morefix it 4 times and then call me and say they thought they fixed it but didnt. They still are holding my truck, the GM Clayton Walker told me he wont do anything about it and the service manager Matt wont answer the phone. Or call back. The owner at dodge and town toyota Tony told me to get an attourney and do something about it.

Highly recommend Mazur Automotive! They're honest, knowledgeable, and gave me a thorough assessment…read moreof what was needed and not needed. Ken at the front desk clearly answered my questions. I appreciate their efficiency.

I used these guys once, and will never be back. I needed them to troubleshoot a sound on my Subaru…read more I thought I had a bad CV axel (common issue with Subaru's) but instead it appeared to be a heat shield on the wheel that was rubbing. Fair enough, easy fix. Instead, they chopped it off on the passenger side. About a day later, the noise was back. I crawled under the car and could see the drivers side was doing the same. I took a screwdriver and bent the shield out of the way and noise never returned. I'm just baffled that they didn't know how to fix the issue easily or without a less destructive way. Tells me they didn't test drive it or really diagnose the issue to begin with.

did not add on extras to nickel and dime honestly did the…read morework and did it right without making me wonder if it was all good They did not upsale to make more money off me which was appreciated Wanted to know codes and honestly what was wrong and reccomended future fixes without pressure and they could have been a bit more concise with that info as they did not let me know if there were concerns yet I felt I wanted to know and forgot to ask twice

Midvalley Automotive gave me a timely diagnostic and gave the estimated labor hours along with the…read moretotal cost for my repair. They were very good with communication via phone calls, updating me on what they found, when they could have parts in, and when it was going to be done. About a week after I picked up my vehicle, the front desk gave me a call to ensure I was satisfied and asked if everything was working correctly, they offered to fix if not. I will be taking my vehicles to midvalley from now on.

Absolutely amazing work. I accidentally showed up here thinking I had an appointment for a…read morediagnostic and quote. Turns out I had made the mistake and didn't have an appointment but that didn't matter I was in and out in record fast time at an amazing rate. 10/10 if I ever need any work done again this is the only place I'll be going to now on!

To charge twice as much as a local garage for repairs isn't economically feasible to me let alone…read moreanyone else. I would not recommend this shop for this reason

Easy to schedule an appointment and excellent customer service upon arrival. Thank you for keeping…read moreour vehicle in great shape!

I have known the owner of this shop for decades - Eugen Capusan - he always has taken a lot pride…read morein his work. His prices are fair and his work is excellent. Tell him Liviu sent you :)

After a bad experience at a local Seattle area dealer, walking out 5 hours later at signing when…read morepromises were not kept, I sent an inquiry to Cascade for a 2017 Kia Sedona. I heard from the dealer the next day. Carlos knew I had a lot of questions, so he sat in the van to call me back and answer everything about the Sedona in real time. He arranged a talk with warranty when I had questions. He let me have time to think about it, talk to my spouse and I didn't have to walk into the dealer and wait around all day as I did a few days before. The price on the van was more than fair and significantly better than I had seen elsewhere. We decided to call Carlos and let him know we were ready to move forward. After emailing in the credit app, Carlos called back with the financing details and then upon approval, arranged the paperwork. He even offered to deliver the car to us at no cost. Ted from finance called me the next day to go over the numbers and terms and verify all the information. The numbers came out as they should, no surprises and everything Carlos promised was in the paperwork. The price was great and I didn't need to even haggle. It was a relief. We decided to come in the dealer the next day, honestly still nervous things were not as easy as they seemed. . Everything was exactly as they said, and we spent a maximum of 15 min in the dealership. Buying every vehicle should always be this easy. Though they are a solid 2 hours from our house, it was worth it. It is the first time I left a dealer and really felt good about the entire experience. I am now glad my first van fell through. I paid 3800 less for the whole transaction and the van had 6.5K less miles. We will be back for all our vehicle purchasing. Honestly, best car transaction in 30 yrs. Thanks Cascade and Carlos for redefining the car experience and saving me from anymore misery. I really appreciate it. You guys are the best.

Not a good place to trade your car in full stop . You might get auction price. It just seemed that…read moreit is all about cascade chevrolet.