I had a side swipe accident and took my Kia Rio to the Caliber Collision I've been to a few times before. This walnut location is busy, so I understand why the receptionists gave confusing info (my reason for not giving 5 ). But, Sheri was wonderful! She was highly attentive to my needs and kept me updated multiple times in a week. The estimate was 7 business days but they got it done in 5, even with a full lot of clients and more walking in the day I dropped off. Awesome team! read more

Very happy with the repairs done to my car staff was very friendly and also how to make it a car rental and also cleaned my car thank you again for the five star customer service you gave me keep up the great work read more

I highly recommended this body shop, Bryan Rivera helped me out with my claim and he was very knowledgeable and helpful throughout and kept me updated with my vechile status..I would definitely recommend this body shop ! read more

I recently went to Caliber Collision for a repair estimate and was greeted by a friendly and empathetic receptionist. I was then introduced to Michael R., he was the most knowledgeable, welcoming, and kind person I've ever come across at a collision repair center. His calm demeanor and professional attitude is everything you hope for when trying to fix something as important as your car. -Thank you again Michael for all your help it was really appreciated. read more

千万别来他家修车！ I'm coming for repair my rear bumper, after all didn't match at all! guys! Check this out!!! It cause me $759！ At first they said changed a new bumper, but then they said didn't change, just fix the scratch! And one more thing! They made a NAIL in my rear passenger side tire!!! I have to come back again to fix it!!! And most Ridiculous thing is after I leave this car for a whole day they didn't fix for nothing！ 我开这辆车来维修保险杠，花了$759，然后骗我说给我换了新的保险杠，回来以后我才发现根本就没有对齐！！而且等我再一次回去要让他们给我修理的时候，他们告诉我说这个保险杠他们没有换新的，就是给我喷了喷油漆！所以还是原来的保险杠！我擦！有这样的！？等我离开以后发现我的车在他们维修的过程还特么的扎了个钉子在我的右后轮子上面！！过了几天我回去找他们修，一开始死活不认账，后来说给我修理，然后我放在哪里一天！等我拿到车回来以后 发展他妈的根本就没修！钉子还在！大家看图片！他家的服务态度特别扯！而且服务质量更特么扯淡！千万别过来！你一定会后悔死！一定会后悔死！一定会后悔死！重要的事情说特么三遍！你妹(-`´-ﾉ；)ﾉ！！ read more

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I had to repair my vehicle after someone hit my left rear fender/bumper. At the same time requested some minor cosmetic work. The repair to my vehicle looked great, the cosmetic work not so much. A part I needed was found to be discontinued. Long story short, Caliber needed to finish the cosmetic work that began. Took some time but it was completed. Thank you Anthony for knowing what true customer service is. I do not recall the gentleman that did the cosmetic work, thank you to him too. It came out way better than I expected. read more

So, my bumper is now falling off. Best response: it's Toyotas fault. read more

Outstanding customer service, repairs complete in a very short time, car was washed and vacuumed when I pick up. I would recommend this company in Walnut, CA. read more

Save yourself hassle and avoid this body shop! I came by on 4-26-18 to drop off my car off for an estimate after work around 5:30. I was told that the estimator for Farmers insurance had left for the day so all they could was take photos and have him take a look at the photos and my intake form first thing in the next morning. They let me know that as soon as the estimate was done, they would go ahead and send it to my insurance adjuster. Sure, no problem. It seemed like a nice enough place as I handed my keys to the guy who took photos of my car. However, a week later, my insurance adjuster left a voicemail for me to take my car for an estimate as soon as possible. When I called her back, I was told that they never received an estimate from Caliber collision. I called Caliber and the customer service gave me so much attitude and told me that there was no record of my visit. What???? That's ridiculous. I watched the guy take photos and I turned in my intake form. There is NO accountability at this place! I also see a lot of reviews noting that their personal property were stolen after dropping off their vehicles for repair. Management does nothing to assuage customer problems. Do not come!!! Save yourself money and hassle and opt for Diamond Hills Collision center less than a mile away! read more

Awesome place! Had a little hiccup but thanks to GEORGE he took care of It immediately and gave me a surprising gift of lunch for the trouble! First me and my wife took our Lexus in after a collision! We were given an estimated date of 2 weeks after we took it in. Which isn't bad compared to other places! GEORGE communicated and checked in on us almost daily! Good job GEORGE! Anyways, our car was ready sooner than the week given! It took GEORGE and is staff 4 days to finish our car! The hiccup- as soon as we left I got a flat on the side that was repaired. We immediately called GEORGE and he said bring it back he ll have it fixed! So we took it back and right away he fixed it with no problem! This hiccup was due to a vendor that caliber goes through for wheels! So therefore it WAS NOT CALIBERS FAULT! GEORGE didn't have to fix it or he could've easily had us wait a couple days and send the wheel back to the vendor but HE DIDNT! He had it fixed right away! And after the couple days he called us again to make sure everything was ok! I really felt he cared and was sincere about making sure we were happy! I would definitely recommend going here! If u do ask for GEORGE! read more

Brian and his team were extremely reliable and professional. Brian kept me appraised of my vehicle repair every step of the way. My vehicle was delivered washed and very clean. Also, the repair was awesome. Great job to everyone involved. read more

This location was a recommended place that is covered by my insurance company. If this came out of my pocket i would reconsider, i had a pretty rough scratch from the accident ( someone hit my parked car in the parking lot). Not 100% sure but i was told that they would take off the panels, that they had to take off this and that to make sure they blend all the adjacent panels together. Pretty sure the guy either bs' me to charge more or i heard wrong. I found some overspray on my side skirt right below the edge of my door. (had me thinking, they didn't take off the panels) The person who took care of me "fixed" the problem however he kind of just buffed it off leaving a rubbery residue kind of like glue that hasn't quite dried. I pointed this out he goes back inside to grab wax and rubbing compound. I'm on my lunch break at this point I can't tell him how to do his job, i need to get back to my own. I just settle with it and run back to work, he says that it will wash off. Total damage $800+ If you know a better place that does quality bodywork for cheaper feel free to message me, i'd like to know. read more

Ran over a tire thread on the fwy, in a low profile car. Took my car to Caliber Collision, they gave me text message updates, the staff is nice and my car looks like new! Thanks Rudy! read more

After another car hit me and drove away. I took my car to Caliber. Great, Quick and Friendly Service. The girls at the front desk Christine and Alicia were always there to help me. Rudy updated me every day with how my car was going along. Did not need to communicate between the insurance company. Caliber did all the paperwork. And Caliber made sure Enterprise Rental Car next door took care of me. Got my car within a week. Looks like new! read more

Unfortunately I've visited this place about four times now... But fortunately I get great service by an awesome staff..! I appreciate the way Lawrence Fu touches base with me to let me know the status of the repair on my car. Katie is up-beat and cheerful, such a pleasant attitude!!! I highly recommend this place...! I won't go anywhere else! Well, I had to return for a minor issue I noticed at a nearby gas station... I was taken care of by another AWESOME staff member by the name John!! I was frustrated having to go back 1/2 hr after leaving. John was great!! He was so sweet and went above and beyond to make things right, I couldn't stay upset. He took the time to explain the issue and I was back on the road w/in a half hour. I'm telling you, the people, service and work is above all..! I really appreciate their professionalism.... This is why I will never go anywhere else!!! :0) read more

Caliber Collision - Body Shops Near Me - Walnut, California

My insurance sent me here. I'm so happy they did!Its next door to Enterprise which made it super convenient. I received daily updates regarding my cars progress/repair. Very helpful friendly with great service. Hoping it will be a long long time before I see those doors again but I know where to go. No hestitation & my car looks great! read more

The service guy did a lazy sloppy job. I have paint on the inside of my front passenger door, my car smells like paint on the inside, the painter painted my driver door key hole white where it's originally steal colored; My car has paint runs, and some of the paint isn't smooth on the the passenger side panel under the door. I've brought my car to Caliber Collision three times now, and this third time was a sloppy lazy Job. The first two times service was great. The people are great that work there too. read more

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Customer Service was an absolute A+++ Anthony and Vanessa were fantastic. Never an issue with communication and the work done to my vehicle was top notch. Definitely a customer for life now due to my experience with these 2 employees and the quality Caliber strives for. read more

I will not bring any of my cars for repair here. And I wouldn't recommend this shop to anyone. People that works here doesn't understand the word customer service. They don't care. Sad but true. read more

Great Service, super attentive and really listened to all of my concerns! I will 100% be using Caliber for any of my repair needs in the future. read more

I was referred to caliber from a previous family member, and from the start of the process of bringing in my vehicle everyone was very professional. My questions were always answered in a timely manner. I was very satisfied with the end results of my vehicle. Due to their great service, I referred another family member and was just as satisfied as I was with their great customer service. read more

Michael & Ernie at Walnut, CA. store did a great job of restoring my Elantra back to whole. I appreciate the quick response and no hassle policy. If I ever get hit again I'm taking my car to Caliber Collision, in Walnut of course. read more

Michael Burnley did a great great job! Excellent Customer Service and my car looks like new !! read more

Caliber Collision - Best service ever! - Body Shops Near Me - Walnut, California

My family has been taking our cars here for decades! we will continue to do so. I highly recommend this shop lewis the estimator was great. they got me in and out during COVID19. Ernie has personally worked on all my families cars for the past 30 years. read more

Before I became upset with this place, they had already taken longer than expected for repairs. I'm not one to be pushy or impatient. The car had recently been hit in the same place with more damage and repairs were done within 3 weeks. Caliber had less damage to repair and went into 5 weeks. And I understand they may have been busy and their shop was at full work load. So I expect a full repair after so much time waiting for my car. For the most part the cosmetic factor of he repairs were great. I always had my doubt of how well a body shop can repair mechanical damage, and in this last case Caliber proved me right. Immediately after picking up my car I noticed a growing/howling sound front the front of the vehicle. Caliber asks me to take it back the following week so I have some time to rotate the tires to rule that out and have a mechanic listen to the car and the sound persists from the same location. My mechanic immediately diagnosed that the wheel bearings where damaged. I take the time to drop off my car at 3 am so they have it first thing in the morning and when they call me it seems as if they were bothered that it was dropped off that way. Then the bad experience with the "new manager" Mike and his repair warranty. So he blames the sound on the same tires the car had prior to the collision. So then why now a sound and not before the collision. And why no change it sound location when the tires were rotated. I was lied to stating that he had rotated the tires when I spent an hour rotating then myself by hand. I ended up taking to a dealership where they determined the wheel bearings were damaged from the impact to the wheel during the collision. Caliber, you need to listen to your customers and give them the benefit of the doubt that you may have diagnosed it the wrong way. read more

I'm extremely disappointed with caliber collision. Everything seemed to be going well the last month you have had my car. Communication has been great. Some parts were delayed but that was expected. My completetion date was 12/31. I got a call on 12/30, 30 minutes before closing to tell me that my car would be ready some time the next week. I had asked for confirmation about the date of 12/31 several times from your representative. He said that it would be ready, even if the last part was not in they could put it back together because it was a finishing piece they were waiting for. The part did come in so that wasn't a problem. The problem that I found out at 430 on Thursday was that they had scheduled my completion and pick up date for a day you were closed. Not only that day, but then closed the following 3 days as well. He failed to tell me you were also closed Monday. This lack of communication made it impossible for me to downsize my rental due to the holiday weekend and everyone being booked for rental vehicles. This lack of communication has cost me an additional $500 in rental car days. I am extremely disappointed at this point with caliber collision. I called back on Thursday and tried to speak to a supervisor and was told someone would return my call, they have not. I have no idea when I am going to be able to pick up my car at this point. read more

I went to Caliber Collision to repair my car from a hit-and-run accident. Rudy was excellent in walking me through the repair process from messaging me about the status of my car to even returning my car a few days earlier. The customer service is unmatched. Will definitely be returning again for future inquiries. read more

My family and I have taken multiple cars to caliber collision in walnut and everytime they work comes out flawless. They keep you informed every step of the way. The manager Robert there is great and they have a very friendly and outgoing staff. I full on recommend caliber collision for any auto body work you need. They are great! read more

Caliber fixed my parents' car which got in a fender bender. They worked with the insurance company to make the process seamless, kept us up to date on the progress of the repair, and even navigated our multi-generational back-and-forth since I manage a lot of my (immigrant) parents' affairs. And they were unfailingly polite. Even my mom is happy, and she's super picky and demanding. Thank you! read more

The staff at this Caliber Collision Center is nothing but AWESOME! From the moment I dropped off my car off/ pickup! The estimator Bryan and was super helpful. He walked me through everything and answered all of the questions I had. He even helped me book a rental car with Enterprise next door. He made sure that I was in the loop at all times and kept me updated daily with progress texts. Robert the Tech. did an amazing job with my car! He left it looking like it was a new car fresh off the lot. I was VERY satisfied with the end result. Due to both Bryan and Roberts great service, I will definitely be referring friends and family to Caliber Collision! Thanks Again for making my car feel Brand New! read more

Just wanted to say many thanks to manager John for getting my dad's car taken care of so quickly. Caliber took care of some minor damage to his undercarriage and quickly got us out same day. We were so impressed with John's pleasant and professional attitude in taking of the damage and getting him back on the road. The receptionists at the front desk were also eager to help. Thank you, technician Angel for your quick work. We have had work done here previously, and still wholeheartedly recommend their service read more

My Truck need a new tailgate, hood and roof. The roof and hood turned out ok, but the tailgate paint is wavy, there is adhesive dropped in the bed and the compass stopped working. They said the compass fix had to bed done at the dealer and they would look at the rest when they could get that scheduled. This was 5 months ago. I just scheduled an appointment at the dealer for next week. read more

I believe about a week ago, I came in for a estimate with my own insurance. I just want to say that they're okay, the first guy who was doing my estimation was amazing and he even said that he would defog my headlights for me and buff out the scratches that the accident didn't even caused and making sure that the bumper color matches the original car color and getting rid of the sticker residue. And then I found out I claimed the wrong insurance so I had to redo the estimate and the second guy that did it was okay. I was sitting waiting for him and they were talking about my insurance or whatever but he was laughing? Ok I guess. He proceeded to take pictures and all that and I asked him about certain spots of the car that need a buff or a little touch up. I didn't really feel the helpfulness I felt from him compared to the first guy. I'd rather go to someone else who'd actually explain and help with the details of the repairs and not making it 5 mins in and out. I got the car back and yeah. This place is all talk, the color doesn't match and the total was 1300 so go someplace else. read more

From start to finish, the team at Caliber Collision made my experience with them a great one. Tina whom I spoke to when setting up an appointment for my estimate was very friendly and helpful. Upon arriving for my scheduled appointment Tina greeted me with a smile and helped me get checked in before getting service advisor, George to help me. George checked my car and took pictures of the damages and informed me that my insurance company and I would receive an estimate the next day, but he emailed the estimate the same day, prompt service! When emailing me, George informed me if I do go with Caliber Collision to give him a day or two lead time when making an appointment so he may order my parts so I don't have to leave the car earlier than necessary and wait. Saving me time, and cost on car rental. I made my appointment a couple days in advance and brought the car in yesterday, George took my keys but then asked me if the car rental was set I told him I hadn't rented yet since it was right next door so I was going to rent on the spot, George wanted to make sure I had a rental before he started any work since another customer could not get a car rented since it was a busy day for rentals so George walked with me next door to make sure I would get a car, and that showed me the extent of "above and beyond" service. It was my responsibility to rent the car but George made it his concern too. Got the car rented and barely got familiar with it for a day and got a call today that my car was done! Viri went through all the post repair details with me, and Tina helped me finalize the bill before leaving. When I was getting into my car, I saw a familiar face walking out the front office door smiling and waving hi, it was George just checking in on the finalization of things. A wonderful and helpful team! Very prompt, job well done, and you're never left in the dark with their updates. Thank you Tina, George and Viri for a wonderful experience! read more

Caliber Collision - Body Shops Near Me - Walnut, California

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I end up giving my business to another shop 2 miles from theirs because they do not value their customer's time nor follow through on their word. If you want to get blown off, given runarounds or deal with excuses, this shop is for you. read more

These guys are great. Stopped in to have my headlights cleaned. They took my car back right away. In 15 minutes it was done for NO CHARGE. Loved it! Michael Robertson was very kind and Jose did a fine job on the cleaning. I strongly recommend them. I've had body repairs here in the past and their work is exceptional. read more

Just had my 2019 Acura TLX repaired here after I was rear ended. I came to Caliber in Walnut and the Caliber Rep Edwin took care of me. He got my vehicle taken care of 1 week sooner, made my car like it did from the dealership, and his customer service was a 10 out of 10. I definitely would recommend anyone to come to Caliber and ask for Edwin. read more

Great shop, super helpful and knowledgeable staff. Took my dad to come pick up his car and now they're helping me fix up my car after another shop in the area didn't do an adequate job. I wish I'd come here first when my car was hit! read more

I recently got into an accident when I was rear-ended by a semi-truck, and thankfully the damage wasn't bad enough that my car was totaled or that I was injured. The insurance companies worked with me and I decided to go with Caliber Collision due to the location being conveniently close to me. Initially, I didn't have an assignment with them just yet because I hadn't confirmed the repair location with the adjuster, but when I arrived at Caliber, everyone was all smiles, and even offered to do the estimate for me just so it would be all set and ready to go when I communicate the information to the insurance. Brian Estrada was the person in charge of estimating and handling the car repair and communicating with the other party's insurance, and he was attentive, professional, and courteous. It was really comforting to know that I would be leaving my car in the hands of someone who cares to make sure your experience is a 10/10. Thanks Brian!! They assisted me with the paperwork, which was very straightforward, and my car was fixed within a week. They replaced my bumper completely, keep me up to date via text messages, and when there were any delays or additional information that needed to be updated within the repairs, I was given a call to inform me of any changes, which I appreciated. I came back to my car looking like a million dollars, and it's only a Honda Civic yall. No lie, I have to thank you guys for the wash and the detail of the car. It looked like heaven inside, and I was so grateful that it looked and smelled like new on top of the fact that it looked like my car hadn't gone through an accident. The ladies at the front, Lupe and Tina, are always ready to assist you and take their time in explaining and guiding you through the process. It has never felt like a hassle, and their team at Caliber deserves to be praised for that. THANK YOU AGAIN! :) read more

I was in an accident on 4/9/19 and was referred to Caliber Collision by my insurance. I went out that Friday 4/12/19 to their location to get an estimate. The service advisor looked at my car, took pictures, and said would have to write the "assignment up" and he would be out the next week on vacation but would follow up by no later the following Wednesday or Thursday with the estimate and would I like to leave my car for the repair? First of all, how am I going to leave my car without having the estimate and second, is there no one to back up if a person is on vacation? Apparently not because I never even got a follow up call or email, NOTHING from this location. Meanwhile, I did take it to two other repair shops and both deemed my car unsafe to drive since the bumper was practically about to fall off. I reported this to State Farm that their preferred vendor, Caliber Collision never reached back to me. They apologized but ultimately, I had to take my car somewhere else to get fixed. read more