I had another repair shop do some work my car it was some minor work that ended up having my car look like Frankenstein. But after I took it to Caliber Collision, finally I had my baby back! First and foremost, I have to thank Sean so much! He was very professional throughout the entire time my car was at Caliber. Kept me up to date with the process, was very clear and so helpful! Honestly couldn't have asked for a better Rep. Take it from someone who's been through it, call Caliber and ask for Sean!! read more

Caliber Collision has the best service I have ever experienced in this field. My car was hit by a driver who was speeding. Anthony P is extreme friendly and helpful. They took care of my car with extreme care, trying to get only the best quality original pieces for my car. I am very thankful and would recommend anyone to this company! Definitely ask for Anthony to get the best service around! read more

These guys are thorough and efficient when it comes to taking care of their customers. Darren Sheppard was my associate and he did a great job fixing my car. I had been in a fender bender where my back bumper was damaged. When I got my car back it looked brand new! I even asked him to replace my front grill (which was separate from the insurance claim) and he was able to do it for a very good price. They vacuumed the inside and even cleaned out the engine carriage of dried leaves and debris. Really happy with the work these guys do and I would be happy to recommend them to my friends. read more

Brought my car to Caliber Collision after an accident that left my bumper hanging and a dent on the right side due to it being yanked from the body of the car. The service I received here was exceptional and the quality of work surpassed by expectations! Being in an accident is always stressful, but knowing I was able to get my car back to it's original shape made the process a little less stressful. read more

I recently needed work done on my truck due to theft and I was in the beginning stages of working out a claim with my insurance. I work down the street from Caliber Collision Valencia and just happen to be walking past their location on my lunch break. I decided to go in and ask for an estimate to get an idea of what might be needed to fix my truck. I met a gentleman named Garrett who was very cordial and took the time to look at my truck and discuss my options to get it fixed and back to normal. It just so happens they work with my insurance company often and he suggested I share the estimate with my insurance. They said I could take it to Caliber if I preferred and they would allow the claim to be handled there. I was very happy about that because I appreciated the time Garrett took to help me and I felt he was someone I could trust to take care of my truck. I was right it turns out! He could not have been more professional and helpful and really made the entire transaction smooth and easy. I feel lucky he was the one I met that day and that he was able to handle my claim. He was a true gentleman and I would recommend him highly. Thank you for all your time and effort Garrett, it was greatly appreciated. read more

Dustin was the best. Being a 'car guy' he took my boys car and made it look like new. Great work and when I was missing a little piece on the battery, he ordered it and I installed it. Only because I am a 'car guy' since I was 15 (now 61). We had a 2014 Chrysler 300. Battery in the trunk. My boy was rear ended and pushed into the car in front of him. The damage estimate confirmed the rear damage was worse than the front. They expertly matched the paint and the car looks brand new. If you go here, I recommend Dustin as your guy. Nice work and great service! They are approved buy all major insurance companies. read more

Excellent place to get vehicle repaired! They're Honest, Professional, and would recommend them to anyone! I dealt with Armen and Justin and I was impressed with the weekly updates and the professionalism I received from them! Plus car came out great!!! read more

So lets start from the top. i was referred to this alleged body shop by Audi of Valencia, stating" they do all our bodywork". My vehicle needed a windshield and some minor rock chip repairs in the paint had been approved from farmers insurance and since this is a farmers designated location the repairs should have been easy . that was last week. Friday i get a message stating that i needed to come up there in person and approve the work . I get there on Tuesday , no work has started , no parts ordered...and my 100k audi is sitting under a ripe fruit tree where it had been basking as there scenery for the week ... . i stated my disapproval of the situation . The manager nonchalantly stated," I'll get your keys." problems; 1. had my car for week and did nothing 2. parking outside under fruit trees not cool 3. noticed not all of your cars are secured when you close 4. if you didn't notice any problems with the work , then you shouldn't have taken the claim.. its clearly states the issues on the claim file. and had been communicated verbally by several individuals (i.e. adjuster, audi of valencia service mgr, me , etc) 5. the denial of service based on preference or whatever should in all honesty happen at the beginning of the business transaction , not after i say something that you don't like ...i simply stated that parking my car under a fruit tree doesn't please me 6. if you or your company is not willing to give all people the same respect and service you would want , thats fine .. i simply prefer a sign stating such . I notice a lot of good reviews . All i can say is that this location seems to treat some people a tad bit different . I was treated like a nuisance ; and i doubt it will change ; I doubt no one will care but as a citizen of the human world i'm obligated to atleast say something when people abuse there position in life and treat others less than they would want to be treated.. i hope people read this review and take business elsewhere .. fyi the sap from fruiting trees causes serious damage to vehicle appearance. ps my car wasn't the only one . Peace and love. Richard Jones read more

After being hit in my first accident, in a car I haven't had even a year I was pretty shaken. Brought my car here as it was on our insurance & my dad had work done here before and was pleased. Maybe should have brought my dad as Joe was very rude I ended up walking out & am getting my car done next week elsewhere. Dealing with him would be the last thing I need, but glad it was from the start rather than having to deal with his bad attitude if they had gotten the job. read more

The staff here is friendly and professional. The General Manager, Armen, provided particularly excellent service. Highly recommend this shop! read more

Dustin Huff at Caliber Collision Valencia just took care of an issue with the dislodged bumper on my mom's car. I was very concerned it would be expensive but he said come in and we'll take care of you. He was able to push the bumper back into place as a temporary measure but also offered to replace a broken bracket & only charge for the part. When the part arrived he took care of the installation while I waited & because the part only cost them $20 he took care of everything at no cost to us. He provided caring and professional service. He was amazing. We have used the services of Caliber Collision a few times and have always been happy with the level of service & professionalism but Dustin really went above and beyond. And they guarantee their work with a lifetime warranty. What more could one ask for? read more

I just need to say for any car repair you should definitely go to this place! Everyone is so and nice and accommodating especially Justin! They work fast and make you feel Confident in the work they have done read more

We had our van fixed there after we were rear ended. They were very easy to work with and made it very easy to get everything taken care of with the insurance and repair. They had our van for about a week and when we got it back everything looked really good. The only thing that I can complain about is that one of the screws that hold in my license plate is now stripped for some reason and the bolt that goes in there does not tighten. Other than that, it was a very good experience and repair. read more

I say don't bother. I called to get an appointment for an estimate. No one answered the phone. Called 4 times. Went on line for live chat got moved to3 different people until I said never mind. Drove there in person and was to,d it would be a 2 day wait just to get an estimate! This was for a very simple 10 minute quote. So I persisted and called the Canyon Country shop. They couldn't take me either but said I could use the online quote service. Valencia receptionist didn't even volunteer this information. I say no thanks. If they really are this busy they don't need my business, I think they made that quite clear. And, who knows how long it would take to fit me in. I'd rather have more personalized service by someone who cares. read more

Amazing service! They took care of me very quickly to get me back on the road during a road trip. Friendly staff and great work done!

i had a great experience with this caliber collision! everyone was so kind and understanding of my situation. they also had it fixed up in a timely manner. shoutout to don! thank you ! :) read more

Marvin Osoy was fantastic. Responded to my post repair concerns and helped me out quickly. Very friendly staff who do their best to do more and show they care. read more

I originally took my car to a different place and basically they weren't able to diagnose my problems. They basically wanted to piecemeal the repair work through a lot of guessing. I quickly realized that I needed to go somewhere else. I looked around and finally decided on Caliber Collision. I have to say that I'm really happy with my choice. Jose and the entire team were able to identify exactly what was wrong with my car and they did a stellar job with the repair work. Needless to say, if I ever have any issues with my car there's only one shop I will trust with the work. Thanks so much!! read more

Recently took my car in for some minor work and not only did I get my car back quick but the manager Justin was extremely helpful and pleasurable to work with! read more

I took my vehicle to four local body shops in the Santa Clarita area which all had positive Yelp reviews (including Caliber Collision) and Caliber Collision gave me the highest price. I will not be taking my vehicle there for busine$$. read more

Seriously? Mercedes-Benz of Valencia recommends this shop! First strike Brought the car in. Estimator, Courtney, was looking around the car taking notes. She only has a piece of paper and a pen on her, so she used the hood of my car and trunk of my car as her writing board! The first time she did that on my trunk, I was kind of shocked (that should have been my big fat clue not to leave my car here) and when she did it the second time, I was kind of pissed off, so I took a picture of her doing so. It's not like I was getting my car body done or getting repainted again. You can write or do whatever you want on your car, but don't do it on other people's property. Second strike I told her something that needs to be taken care of at least 3 different times and my adjuster even told them also, so that's a total of 4 times, and yet they still failed to fix it. Yes, I know that they guarantee their work, but it's such a waste of my time to go back and leave the car at the shop again. Why do you think that I told you to fix it so many times??? Somehow I knew that they would screw up. Now I am going to have to bring my car back in and leave it there for a few days when the problem should have been taken care of the first time. Very disappointed in this shop. Just in case you have to go to this shop, just make sure that you get a competent person. Hopefully they get their act together. read more

I don't know if it was these fellows or a third party they took it to for repairs, these guys did an amazing job on my body damage but my shocks and alignment were charged as fixed and everything but was worse than when I dropped it off and I had to have my usual mechanic fix the front end alignment, and less than 100 miles of driving the brand new tire they put on blew. After talking to insurance and caliber staff they may re fix my truck for free and if it is a good repair job I will certainly update this review. Not entirely blaming these guys as it may not be entirely their fault, and they may make up for it in the future, but for now I'd say just stick with your usual mechanic for repairs. read more

Extremely happy with Caliber Collision in Valencia! Dustin and Nancy made my claim from the insurance so easy. Dustin was very knowledgeable about the whole process. He showed sincere care about the car being perfectly fixed like new, was quick with calls and communication. When I picked up the car it's was washed to my pleasant surprise. And later on when I contacted him with another unrelated small issue he called up their partners and have set up an appointment on my behalf, where they took care of it complementary in no time. These guys deserve a great business and returning customers!!! read more

I highly recommend Caliber Collision. They are fast, reliable and have great customer service.

If your ever in need of a true auto body shop, this is where to go! I just got my car back looking BETTER than it did when I first bought it. It's a true work of art to bring an car back from a wreck. Let me say the guys here truly love what they do and it shows! Thank you Joe for always keeping in contact and thank you to the team! A job well done by everyone! read more

I had my vehicle repaired here 6 yrs ago and came in for a minor repair on the initial work. They did great and there was no issues with it. Amazing warranty on work performed. Professional and respectful employees. read more

The repairs on my car were done quickly and professionally. Anthony went above and beyond to make sure that my car was fixed.

With this whole covid pandemic, the last thing I want to deal with is a car accident.. my insurance company highly recommended this caliber collision.. my experience was nothing but great. The employees really go over and beyond. They sanitize everything before and after.. made everything feel so much better. Turn around time was so fast! I can't believe it! Def will recommend this place to anyone. They are great. read more

Amazing service & is extremely customer focused. I damaged my brand new Mazda & need a quick fix as we were leaving to go out of town. The office staff was friendly. Best group of people. read more

I did not have to wait the service was thorough and professional. Communication excellent. My car looks as good as new. I would strongly recommend their services... truly the best in Santa Clarita. Many thanks to the team at Caliber esp Armen read more

Really happy about the thorough service I received at Caliber Valencia. I want to thank everyone from the front desk including Nancy and Kim, and Joe and Armen in repairs for making this an easy, quick and worry free experience. So happy with the results, you guys are awesome! read more

There's a reason these guys are so busy! I brought my Audi on recommendation from the dealership as they are an Audi Certified repair shop. I'm pretty picky, and they left my car immaculate! Couldn't even tell it was smashed beforehand. They did take a bit longer to complete the car, but considering how much my car means to me I didn't want it to be rushed work and I decided it wasn't a huge inconvenience. My service advisor Anthony did his best to keep me informed the entire way. The front desk staff, Nancy and Gerardo, are both beyond courteous, they definitely have customer service on lock! I hope I never have to come back, but I definitely will recommend to any of my friends and family should they happen to need their services. Thank you Caliber Valencia! read more

I had to have my front bumper, headlight and battery replaced on my 2013 Camry. Jose, the service man, and Nancy, the office manager, kept me informed of the work every step of the way. They even washed the car! My Camry looks brand new. I couldn't be happier with their work, their overall service and their friendly and personable staff. I wouldn't take my car anywhere else! read more

This is the only shop I trust with my Audi! Great customer service. They even went out of their way to pick up my car from my home! Thank you, Jose, for updating me through the process!!!! read more

These people are seriously angels on earth!! I was in a very traumatizing accident and the car needed some part replacement. I am, however on a very strict budget and was extremely worried that I would not be able to afford the repairs. Craig, the manager, went out of his way to make sure it was affordable for my husband and I and made sure I made it back home to San Diego safely with a rental car while the car is in the shop. I cannot thank them enough for all they did for me, but I thought giving them a good review on Yelp might help! If you are ever in a jam go here! They will listen to your situation sincerely and do the best they can to make the aftermath of your collision as stress-free as possible! They are good, trustworthy people who have your best interests at heart. read more

I want to give Joseph and Nancy a big thanks for the excellent service that I was given to me by them. I would highly recommend Caliber Collision in Valencia. Great prices and do an excellent job on your auto body service needs. Happy customer, I give them my two thumbs up . Thank you! read more

After someone who shall remain nameless backed out of our garage and clocked the side-view mirror, I took it to Caliber to be replaced. Caitlin and Gia were super-nice and helpful, and Joshua was as professional as can be. After the car was fixed and returned to us (it was just two hours of work), Joshua called and asked me to bring the car back in, and they would wash it for free. We were so impressed! Unfortunately, a week later, the car was sideswiped, and the same mirror was destroyed again! This time, we wanted to bring it to Caliber, but because they aren't a State Farm preferred shop, it would have added as much as a week before it could be serviced. We would definitely have preferred to bring it back to Caliber if possible. They are top-notch. read more

All State sent me to Caliber Collision for car repair. Joe was my advisor and took the claim for me. He communicated with me regarding status, repair and all. The entire staff was amazing. This is my first time experiencing such great customer service in few years now. The best part was when I picked up my car, my car was all cleaned and detailed inside and out. It was like a brand new car. Thank you Joe and the staff. read more

i would highly recommend this business! The customer service was outstanding. Not from one employee, but literally all the employees! Most places have horrible staff answering the phone, sounding like they hate their job & miserable. Caliber Collision on the other hand had excellent staff answering the phones, with friendly polite attitude. When i went to pick up my car the manager was excellent, he showed me my car and explained the work that had been done on it. Hopefully i will not have another car accident, but if i ever do i will surely take my car to this location. Definitely Satisfied!!! :) read more

A+ work by an A+ crew. I came in with rear bumper damage. The repairs were completed in a speedy manor and the work looksgreat. I took advantage of their complimentary transportation home and was pleasantly surprised to not have to wait. There was a minor miscommunications during the process that could have caused me some stress, but Craig Waring (manager) stepped up and made sure the process smooth and I was happy. Bottom line, I would take my car to Caliber again in a heartbeat and won't hesitate to recommend them to friends. read more