I had a great experience with Gerber Collision & Glass after bringing my car in for body damage from a fender bender. My adviser, Gustavo, was excellent--professional, courteous, and very helpful throughout the entire process. Tina and Norma were also fantastic and made the experience smooth from start to finish. The team kept me informed every step of the way and explained the repair process clearly. The work was completed exactly for the amount quoted, finished on time, and the quality of the repair was excellent. It's not always easy dealing with car repairs after an accident, but the staff here made it a stress-free experience. I really appreciated their professionalism, communication, and attention to detail. I would absolutely recommend Gerber Collision & Glass in Valencia to anyone needing body work. read more

We recently had an accident and on the advice of Auto Club we took our vehicle to this facility for repairs ! Anna and Hannah did an excellent job in the process of repairing our car in a timely manner! They kept us up-to-date and it took less than a week! The car looks great! They washed the car and cleaned the interior and it was beautiful! Anna and Hannah were courteous, friendly and professional, and I would highly recommend them for any Auto collision repairs! I would definitely use them again if needed!Thank You! read more

After being in an accident and dealing with extensive damage to our vehicle, we honestly didn't know what to expect but this entire experience completely exceeded every expectation we had. From start to finish, the staff was absolutely incredible. The level of communication was impeccable and we were always kept informed, never left guessing, and treated with genuine care the entire time. Yes, the repair process took a bit longer than we initially anticipated, but that was due to circumstances completely out of everyone's control (waiting on parts, etc.). What stood out was how they handled it. Robert, the owner, truly went above and beyond in a way you just don't see anymore. That level of customer service is rare. And it wasn't just him, the entire team was outstanding. Hannah, who works the front, was consistently kind, accommodating, and professional every single time we spoke. When we finally got our car back... we were blown away. It honestly looks better than it did before the accident. We will never go anywhere else. You've earned a customer for life, and I will be recommending you to everyone I know. read more

Gerber Collision & Glass - Robert, owner of Gerber and us! - Body Shops Near Me - Valencia, California

Just hands down the best customer service out there and kudos to Tina who I worked with! They re-did a quarter panel repair when a paint issue came up after 2 years. Made sure to comp the work due to the paint manufacturer issue. They just took care of us from start to finish and Tina's communication was wonderful! A+ service in the SCV! Thank you to the whole Gerber team! read more

I would give 0 stars if I could. I am extremely disappointed with the quality of work and lack of accountability provided by this collision center. The paint job delivered was inconsistent, poorly matched, and clearly substandard compared to acceptable industry standards. The finish shows visible discrepancies that were not present prior to the repair, and the overall result is unacceptable. Three other independent collision facilities reviewed photos of the vehicle and all agreed that the workmanship was poor and the paint application was not done correctly. Their assessments further confirmed what was already visually evident--that the work performed does not meet professional standards. What is even more concerning than the poor workmanship is the way the issue was handled afterward. Instead of taking responsibility for the clearly flawed paint work, the business attempted to shift blame elsewhere and suggested the issue may have pre-existed the repair, which is false. I told Mike to run the VIN it has a clean title except for the current accident repair that they were working on. despite Mike acknowledging at one point that there were errors in the paint application and kept the car an additional 2 1/2 days and still only buffed and waxed it. With no color correction. Instead of taking responsibility, staff member Tina dismissed legitimate concerns and made unsupported claims that the color discrepancy was due to "lack of sun" or cloud cover, even suggesting the vehicle be placed under LED lighting to determine the "true color." This explanation is not credible and does not address the obvious defect in workmanship. Tina was also consistently rude and unprofessional throughout the process, speaking condescendingly and acting as though customers are subordinate. There was no accountability, no professionalism, and no willingness to take responsibility for the defective work. This is my daughter's vehicle, and she was already dealing with the stress of an accident. Rather than reducing that burden, this shop created additional issues and then refused to correct them. Due to the refusal to properly correct the issue, we have escalated our insurance claim to management. We have also been unable to pick up our vehicle because the shop has not agreed to fix the defective work. The shop was selected by our insurance and using a contracted collision facility we are supposed to be protected in warranty of any work that they do and they have yet to stand behind the mistake that they created. the damage to the vehicle that they repaired wasn't even in the area of where they created the paint issue. As a customer, I expected honesty, professionalism, and accountability. Unfortunately, I experienced the opposite. The refusal to fully acknowledge and resolve the mistake reflects poorly on their integrity and commitment to quality service. I would not recommend this shop based on my experience, as the work was not completed properly and concerns were not addressed in a responsible or transparent manner. This wasn't the only issue a lot of discrepancies in what repairs really took place. read more

Very clean work and friendly service! Gustavo was very nice work with and communicated often. I would recommend Gerber Valencia. read more

I recently noticed my car had some damages on the rear trunk and fenders some parts are faded and cracking I made a claim for vandalism and they told my insurance it's wear and tear but no where else do you see that mind you I get 2 car wash a week read more

Gustavo and his team were fantastic, quick, and always in communication with the repair on my car. What was maybe going to be a week or two long job, took only four days and it looks brand new. They were also very helpful with getting my rental car and returning it for me. read more

Gustavo was fantastic to work with. Very professional and explained everything. Working with Gerber was a very easy and straightforward process. read more

Took my truck in for some damage from an accident. Originally was assigned to the Gerber in Santa Clarita , but the girl there was rude and transferred me to someone (but didn't tell me she was transferring me. Then I ended up being disconnected. So I decided to have my insurance company switch me to the Gerber in Valencia. So glad I made that choice. Girls are friendly! My advisor said I would probably have my truck back with 2 weeks and they had it ready when promised. They kept me up to date and sent pictures. My advisor was David and he was great! Truck came out looking really good. Thanks to all! read more

I have been going here for years with my family's body work needs. The other day I stopped by because someone had pushed a shopping cart into my tailgate leaving a colored scratch. I was mad because there wasn't a scratch on my truck. Tony is who I dealt with and he was very professional and nice. He had the polish guy look at it. In 10 minutes the scratch was gone with no trace. When I asked how much I owed Tony said "no charge". So I tipped the polish guy and thanked Tony. This act of kindness and appreciation for my loyalty is why I will always take my family's vehicles here and recommend them to others. Thanks Gerber. Great business. read more

Gerber is AWESOME! My daughter got in fender bender and messed up the whole right side of her car. Gerber fixed her car beautifully. Gustavo and Norma were so nice, friendly, and professional. I totally recommend them. read more

Where I do I start? Just the best repair place EVER! Lin was my service advisor after I had an accident and she ensured my insurance company fixed every single thing. She also priced for me a replacement door panel and labor for me that I'd been meaning to get fixed over a year. I cannot recommend this place any higher than the 5 Stars they deserve plus more. I will use them again and tell everyone I know in Santa Clarita that this is THE PLACE to take your vehicles for small or big repair. Everyone is so nice and caring which is hard to find these days. Thank you again. read more

I brought my 2015 Chevy Suburban to Gerber for a rear bumper replacement ( was hit in the Ralph's parking lot) I am more than happy to leave a review because I had a great experience. Just got my truck back today and first thing I noticed was the terrific wash job they did. After that, I looked at the rear bumper and was very impressed with the workmanship. The paint and fit were perfect. You'd never know the rear bumper had any damage. A special shout goes to David Gonzales. He was my main contact and he was not only personable and friendly, he kept in great contact with me for updates throughout the repair process. I also appreciate him doing his own QC before, during and after the work was done to make sure things went perfectly. I certainly won't hesitate using Gerber for any automotive repairs in the future! read more

I had a car accident, and I chose this place to repair my car. The service was perfect. My car is perfectly repaired. I'm so happy to choose here! My insurance company also recommended this place, too. Especially the staff are so kind and professional. David and Mr. Kim, really appreciated it. You guys are the best! If you are looking for an excellent auto-body shop, definitely here. You won't regret it. read more

Gerber Collision & Glass skilled technicians did an excellent job restoring my vehicle to its original condition. The quality of their workmanship exceeded my expectations, and their attention to detail was evident in every aspect of the repair. The staff at the body repair shop were professional, friendly, and provided outstanding customer service throughout the process. My only complaint is the automated text messaging system would reflect inaccurate day/time that my car would be ready for pickup, so my advice is to make sure you speak with your repair agent on status updates. The text messaging system could really be a fantastic tool if it was accurate during the repair process. Lastly, I noticed my American Flag magnet near my license plate was turned sideways/upside down which means someone at the shop touched it, the damage to my car was no where near the bumper or license plate so that kind of annoyed me but perhaps it was an honest mistake, also they didn't clean the inside of my car it would have been a nice touch to have wiped it down. Overall I was very happy with the work done on my car and would recommend the body shop. read more

David was awesome. Kept me updated the entire time. This process isn't fun but he kept it light hearted and made sure I was comfortable thru the entire process. The car looks great! read more

We can't say enough wonderful things about our service advisor, David Gonzalez, and the front desk representatives, Erika, and Norma. They are all fantastic with exceptional customer service. David takes his time to make sure that everything is right and his quality control is phenomenal. You can tell he truly cares about his clients and their safety. We have now taken several vehicles here and have asked for David every single time. We are completely satisfied with the exceptional care he provides our family. We are loyal Gerber customers because of him. read more

Gustavo is an outstanding adjuster. He is very personable and patient and explained everything to me in detail. If I had a question, he was highly knowledgeable and described it in detail. The quality was perfect! They are certified with The AAA. I have brought my Vehicles to Gerber and Referred many people extremely pleased read more

Thank you to Tony the advisor and the Gerber Collision Staff at the Valencia Location for your help with everything for my Uncle and I. Tony was prompt on time letting us know about the car in a timely manner about the car update also helpful witn letting us know everything about the car also tried to do the best he can to get work done as soon as possible with also making sure that they also take time on the work for it to come out well quality work in which we also did not want to rush we also wanted the car to be done well. Also, Tony went out of his way with everything and the end as well to come and get us when the car was ready to bring us back to the Gerber Collision Place to pickup the car. Thank You Tony and the Gerber Collision Staff for your help and support with everything. read more

This team is amazing. I was backed into by someone pulling out of their driveway. Their insurance company had me go to Gerber Collision & Glass. When I arrived around 10 am on a Monday, Tricia, at the front desk was kind and welcoming. She let the back know that I was here to drop off my car. The team was all already in-the-know about what was going on. David came out in a timely manner and we walked out to my car. He gave me an estimate on-the-spot, gave me a timeframe of how long he estimated it would take (he said "by Friday"), and that was that. David and his team had my car finished by the end of the next day. I was so thankful! They did a great job. I have a brand new bumper (or so it looks!!). They also cleaned my car before giving it back to me which I thought was unnecessary and so awesome. Thanks, team Gerber! Will definitely recommend. read more

Gerber Collision & Glass - Car bumper - Body Shops Near Me - Valencia, California

Took my vehicle here to get repaired. When I got my car back my prescription glasses that were in the middle console were gone. Tried calling them and emailing them to get them back but got no response. read more

Just want to thank David at Gerber Collision and the rest of the staff for their outstanding service. I was kept in the loop thru the entire process and the final results were more than I expected. Thanks again. read more

I just picked up my Toyota Sienna from Gerber Collision and Glass. Someone hit my parked car and dented in my side sliding door. Gustavo was amazing to work with! He kept me updated on the status of my vehicle with calls and texts and even had the repairs done sooner than expected! The car looks amazing- just like brand new. Everything went so smoothly from start to finish. Super happy and I highly recommend Gustavo and Gerber Collision Glass. read more

Gerber-Valencia made repairs on my car one year ago. After using other body shops in town, Gerber exceeded my expectations! Customer service went above and beyond, and repairs restored my car like new. Recently I visited Gerber-Valencia in need of a minor adjustment- which had nothing to do with last year's service. The staff was friendly and accommodating, and made the necessary adjustments at no charge! Thanks, Gerber-Valencia! read more

Gilbert and Vic are top notch representatives of Gerber Collision. After taking my Toyota Tundra to a different collision center in SCV on three separate occasions, Gerber was able to identify the problem and rectify the issue immediately. Highly recommend Gerber as they are extremely trustworthy. read more

My car had 3,500 dollars worth of damage from a local car wash. The car wash company would not take any responsibility for the damage even though they are the ones who caused the damage and they have no signs posted stating they are not responsible for damage to cars. Gerber worked with my insurance. They went above and beyond helping navigate through this nightmare with my car. My car needed the entire drivers side repaired and the back passenger door needed to be completely replaced. The paint job was fantastic. They git everything right!!! The office staff is amazing and super friendly! read more

Let me start by saying the actual damage to my vehicle from my accident that was repaired looks fantastic and my car was returned clean and smelling good so that's why I've given 2 stars despite the additional damage they caused. On 6/20/23 I dropped my car off and myself and the claims estimator Erica walked around the vehicle as she marked up all the pre existing damages (scraps, dings, scratches) we get to the back of the car where the damages were and I stated I was rear ended at a drive-thru...she touches a hairline crack on the lift gate above the bumper that was hit and says "this" and I then directed her to the bumper and said "this, as you can see with the cotton hanging out of the bumper and metal plates hanging underneath". She responds, yeah that's part of the bumper and our conversation ended and I go back inside as she finishes up. I was told when the estimate was ready I'd get a copy and can then decide if I want to go through with the repairs and if not I'd be responsible for a $300 disassemble/reassemble fee ($150.00 each). I was also advised no repairs would be started just in case I didn't want to move forward...so ok cool. Well, I received a text the same day with a dollar amount of the estimate...it seemed high but there was no breakdown down at all just a high a** estimate for a bumper, I thought wow, they must've found damage underneath or something. I hadn't received anything from my insurance carrier so I assumed they received the full estimate breakdown instead of me and it was under review. The next morning on 6/21/23 at 9:05 am I received a text saying the repairs were underway so I immediately hop on the phone with my insurance carrier and ask 1. Were the repairs submitted approved? 2. What are they repairing because I received NO breakdown. I was told the bumper and the lift gate...wait what?? The lift gate has nothing to do with the bumper damage I clearly stated was damage was caused by the accident. I told them absolutely not...have the lift gate removed and repair the bumper only. They thanked me for clarifying this, the lift gate was removed and the repairs to the bumper were approved and we moved on. Fast forward to 6/23/23 I go to pick up my car and pay for the repair and the bumper looks fantastic however, that hairline crack I mentioned earlier on the lift gate is now chunks of the lift gate dug/scraped out and I'm in shock!!!! They told me I needed to sign a document that states I received my car back in satisfactory condition when it was more damage than when I dropped it off and I told them I can't sign that! The customer service rep held my keys (AFTER I PAID) and told me well, we can't release your car without a signature!!! I told them I needed the additional damage they caused noted and you know what they did...they added the additional damage note along with a whole lie stating I verbally told the estimator Erica that crack way up on the lift gate was damage caused due to my bumper way under the lift gate being hit. Y'all I was furious because aren't you all the professionals!?!?!?!? Wouldn't you know immediately as the professionals that's nonsense and these 2 damages are nowhere near one another so there is no way they can be related, so how dare you assume or falsify paperwork to get more money or whatever and then blame me the customer?!?!? Never did I ever tell that estimator that lift gate crack was caused by the bumper contact...They held my car until I signed "under duress" because they threatened to have me stranded with no access to my children and not release my car keys. Before I signed I called my insurance carrier/claims adjuster and attorney and let them know I was being forced to sign a document under duress because they were holding my car from me until I signed...wait until y'all see the pics. The Manager Gilbert agreed it looks far worse than when I dropped it off and really expected me to believe the additional damage they caused before the repair was approved was just the way it had to be. He even offered to "discount" the replacement of the lift gate if I decide to bring it back in...Sir, you can't be serious? Why can't they just admit they messed up as the professionals? If I said every scratch/ding on my car was from the accident would they have written it up in the repair...NO, so professionals please don't blame the customer!!! We all make mistakes so I wish they would've admitted it. I NEVER stated the lift gate crack was related to the drive-thru fender bender the estimator wrote it up her way and now we're here. read more

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This piggybacks off my other reviews. Needless to say this experience is not one I want to live again having been in an accident after driving clean for 25+ years now. Anyway, had some work done including a rebuilt transmission. About a week after having the car noticed what appeared to be oil leaking. Reached out to Brian, brought the car in and sure enough a reported seal need replacement on the transmission. Bring us to today, still leaking. Call Brian again, "I'll call our transmission guys." Short and sweet, Brian says bring it back. Point of the story, Gerber lives up to its lifetime guarantee for workmanship and other related issues. First hand account, if you get repairs done and something is off, reach out and bring it in so they can get it right. read more

Highly recommend this location! Honest and integrity is what I experienced here. Thanks Teddy! read more

My car was rear ended and Toyota recommended I take it to Gerber. Gerber and my insurance finished my estimate quickly and got my car in for repairs in a timely manner. Great communication during repairs and check ins for end date and whats currently being worked on. Went above and beyond to get me back into my car on a weekend which was greatly appreciated. Excellent customer service, highly recommended. read more

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I brought our car there as they were suggested by our insurance company. I brought it to them several days BEFORE leaving it for repairs so they could order the parts needed as I was paying for a rental car, and wanted it done ASAP. They finish the job within seven days and everything now looks great - thank you. read more

Half of my front bumper was pulled off and loose. Gilbert looked at it and fixed it quickly at no cost. Can't tell you how thankful I was and the customer service he provided. Will definitely recommend Gerber to friends and family!!!! read more

Gilbert was very helpful in making sure all my needs were met. When I got my car back from them the check engine light came on the next day. After diagnosing the car the issue didn't seem to be related to the original problems I had when bringing the car in, but I was still unhappy with the situation nonetheless. Gilbert let me know that if I purchase the part (it was only about $150) they would install it for me no charge. Bought the part and brought the car to them and was in and out in 15 minutes. Much appreciated! read more

I smashed the side mirror on my car. After a bit of research, I expected my repair to cost anywhere between $300-$500. I ran over to Gerber Collision for a quick quote. I met GILBERT. He removed all the pieces and put them back together again. Other than a couple of scratches, my car looks brand new!!!! NO CHARGE! What an absolute sweetheart. He could've easily told me it needed to be replaced, but he sincerely did his best to repair it for me.....and now he has a customer for life!!!! Run, don't walk to Gerber's for repairs......AND ASK FOR GILBERT! read more

I just had repairs done at Gerber Collision and was very pleased with the job that Gustavo performed. Erica in the office was also good to work with. read more

Have brought different cars here over the year. Always quick and effluent service with accurate estimates. Never made me feel like the price was taking advantage of me. Great follow up on warranty too. Last time I popped in Vic was on top offering great customer service and went above and beyond what I was expecting. read more

I would just like to say thank you a million times to this team! They fixed my car quickly, efficiently and provided the most professional and outstanding service. David and Nancy you both are absolutely amazing ! Thank you so much! read more

We have used Gerber Collision & Glass a few times now and have always been satisfied with their service. They are extremely helpful and always strive to give the best customer service they can. Not only is the service top of the line, but the quality is amazing. We are always amazed that our car always looks like new after they have finished with it. Thank you for everything! read more

Quick in and out service. Was given specific options for my situation. Only good things to say. Thank you!