Worst body shop ever !! Gave them another chance just to find out they never put back my wheel lock socket and when they put on wheel hub they didn't put spring that holds it in right (they lost both and denied it). Complaint to my insurance company but they are bad as well, Safeco (don't insure with them) I went to this shop because they were one of the insurances guaranteed shop. But almost a year later nobody has replaced my wheel socket or spring (no spring and center hub falls off). They don't accept responsibility when they mess up or don't do something right !! And then manager worst asshole there is (ARMEN) Has employees lie and say he's not there and then when I finally get a hold of him he says "what you want me to do about it ? " No professionalism or even decent human respect at all. I will be contacting corporate and better business bureau. Not to mention most good reviews are fake !! Look at them. First reviews from people who just signed up and people they ask like me (before they screwed me) to please write them a good review. Worst body shop and customer service ever !! read more

My 3rd visit with Caliber on Anza & they've done excellent work with great service every time. This time my car door was damaged by wind during one of the rainstorms. I was not in a rush to get it fixed until the window would not go back up & the next day's forecast was rain. I called Don who was already in the process of doing an estimate & he told me to bring the car in immediately. I appreciated his quick response & understanding of my situation. He kept me well informed of the progress & made sure the repair was done with completeness. Highly recommend Caliber on Anza! read more

When we picked up our car, we noticed the car seat camera was missing. When it was brought to their attention, they took zero accountability! I will never use this repair shop again! read more

I made an appointment a week in advance. I showed up to their shop and they said they didn't have me in their system. They said they were backed up and would only have an opening for me in a week. Their excuse was that the insurance company didn't send over the claim information. Never mind that I made the appointment myself! I asked what if I made the appointment and didn't have insurance? They said that "customer pays" would have to show up in person and get on their schedule. Meanwhile, I had to cancel my car rental. I am NOT going to take my car back there in a week. I will find another body shop, even if I have to wait longer than a week because these guys do not deserve the business. Gross incompetence and a horrible way to treat a customer. read more

Brought my vehicle here due to a recent claim. Dustin was wonderful! He walked me through the entire process and explain how long it would be for my vehicle to be returned back to me. Very grateful for the wonderful customer service provided by this location! If I ever have to have work done on my vehicle again I'm coming right back here. Thank you! read more

Joe Hammond worked with me on some repairs and was great through the process. He was very communicative and they got my car back a few days earlier than expected as well. Work looks great and was a very seamless experience with my insurance as well. I would go back. read more

This place is phenomenal. Great customer service, great work, total pro's. They took really good care of me and did great repair work on my car. I'd go back there in a second. read more

carlos was the best. Took my car in and came out looking brand new carlos went above and beyond for my car. Amazing service.

I was in a car accident had my 3 kids with me called caliber and they had my car towed in very quickly. The guy was very nice and accommodating. My car was repaired very quickly all the technicians i dealt with were very polite and professional. I was very pleased with the work and the service. read more

I was recently in a small accident brought my car to Calliber Collision. Im extremely cautious of social distancing being safe with the pandemic. When I picked up my car the staff was extremely respectful and all very professional. They all wore masks. Great service. I would recommend them and return. read more

This was my first time ever going to a body shop, and I wasn't sure what to expect, but caliber did not disappoint. The team was friendly and efficient. The girl at the front desk was super nice and helpful, and Justin kept me updated every step of the way. I dropped my car off on a Monday and had it back by Friday. I received a call Tuesday and Thursday and was presented a clear explanation of what to expect throughout the process. Lastly and maybe most importantly, my car looks brand new. They did such an awesome job on the repair. I couldn't have asked for a better experience. Hopefully I won't need to go back to a body shop anytime soon, but I will absolutely be going back to caliber if I ever do need to. You will not be disappointed! read more

Recently I was in an accident and I was so overwhelmed by the entire process. Caliber was so patient and awesome! I couldn't be happier with the staff and amazing results. Highly recommend Caliber. read more

We've gone to Caliber Collision a couple times already and every time we have very helpful and friendly staff. Their work is also great and efficient. Definitely recommend. read more

The team at caliber collision was wonderful. They have great service and awesome customer service!!

If you want it fixed right don't take it here !! Very unprofessional and manager ARMEN really a piece. Took my 100k Benz in here and came out with more scratches and dents then went in. Try to talk to manager ARMEN to see what was going on and pretty much told me car was like that and then went on to insult me and told me next time take my business elsewhere. Trust me I will !! I will be calling my insurance company and let them know whole situation as well as corporate office of caliber. This place doesn't deserve business with attitude like that. So many other choices for body shops in Santa Clarita, don't waste your time here. You will regret it like I did. They will damage your car and then deny it. 0 stars if I could, don't take my word for it, look at other REAL reviews, not fake ones they ask people to post like they tied to ask me !! They must be freaking kidding me !! read more

This is a long overdue stellar review of Caliber Collision. My husband had been rear ended 3 times in the span of 1 year commuting to work on the 405. The first 2 accidents were minor and quite easily fixed. The last time he was hit caused major damage to the rear of his vehicle. Our insurance company recommend Caliber to us and I'm so glad they did. They worked seamlessly with our insurance company and saved us a lot of back and forth. The repair took some time but Armen and his team did a great job of communicating timelines and letting us know if there were going to be any delays. Looking at my husband's car, you would have NO IDEA any work was done or that is had been damaged. Looks like new! Highly recommend! read more

Top Notch! Jose was fantastic... he called me regularly with updates, and was always willing to go above and beyond every step of the way. I'm a picky customer -- really wanted to make sure everything was done to perfection -- and he never lost patience with me. I've never had a positive experience like this from any other body shop. I wouldn't go anywhere else at this point. Their communication skills are excellent, and they really treated me right. Their attention to detail is exactly what a body shop should have. They even coordinated the car's pickup with me, so they would have it washed just in time. Then, when I couldn't get a ride there, they brought the car to me! Again, top-notch. These days, service like this is a rarity. Much appreciated. read more

Outstanding service and superior customer service. My car was recently in a car accident and that event alone was very hard on my family. However the workers at Caliber went above and beyond to make the process as smooth as possible. They kept us up to date on each step of the way , they helped to make sure that our cost were low and reasonable . The overall experience was very refreshing especially in this particular time . read more

Big thank you Armen and Joe for getting my Car repaired hassle free and looks like brand new again Thank you read more

If you want your car to be repaired quickly, then this is your shop. I refer all my personal injury clients in the Valencia area to this shop because I know they will be treated with professionalism and respect. More importantly the staff and Armen the manager are always willing to help and answer your questions. read more

Had a great experience. James took care of my car and was very professional. He gave me updates constantly and was transparent about all the costs. read more

As someone that's always worked in customer service, my first reaction of a place is always how they treat people. Greeted when I walk in, acknowledgement as soon as possible and educating me on why things needs to be fixed. This is what I got as soon as I walked in. Armen not only made me feel like I have been a regular customer for years but he also explained everything to me from start to finish. I highly recommend coming to this shop. I know I'm never taking my car anywhere else! Thank you for your amazing service! read more

This is my second time having to take my truck in and I'll never use another shop. Have had such a great experience and high level of professionalism yet they make you feel part of the family. Thank you guys for making it so easy especially at this time. read more

I should have known from the first appointment this place was a joke. The dealership referred me to a body shop after finding subframe damage during an oil change. my insurance sent me to this lovely place for an estimate. Made an appointment told me it would take 10-15 min to snap some pictures and give me an estimate. Soooo I'm there for the appointment and told me that they couldn't do anything that day I would have to make another appointment since the damage was subframe needed to be on a lift. Mind you I explained what the damage was when I originally made the appointment. Sooo I Scheduled another app for the following week. Don, the rep handling my vehicle, told me it would take 1-2 days to get an estimate. Day 1 he tells me there's no damage?! Said he's been doing this a while and he's good at his job lol I explained I have photos from the dealership which clearly show the damage I was referring to said he would check next day. Next day came and went. 3rd day still nothing had ins call. Said they would have estimate by end of day. That came and went. 4th and final day I waited all damn day for crickets. Wasted money on a rental for nothing no estimate after 4 freaking days are you kidding me. Demanded car back will be taking it to a shop that actually cares about their clients and their needs. If I could give 0 stars I would. Don't waste your time or money. read more

Thank you for the outstanding service on my car. The General Manager Armen was very knowledgeable and went out his way to make sure my car was fixed and look like new at a reasonable cost. I would highly recommend Caliber Valencia. read more

CHOP SHOP!! nothing but a good ol' fashion chop shop. Buyer beware of the bait and switch and the lousy customer service for an insurance claim. Oh, and the machismo 'I'm tough' manager -lame all around. Would have been better off going to the dealer, at least they would have been somewhat honest.... read more

AAA sent me here to have my car repaired. From day one, this place was great! Garrett was the employee I dealt with, and he did a fantastic job. He went over everything with me when I dropped my car off, told me he'd get it done as quickly as possible (and he did), and kept me in the loop the entire time with text messages and a phone call. Him, and the other employees who worked on my car did an awesome job. You can't even tell I was rear ended. Car looks brand new! Another great part of my experience here, is my car was cleaned inside and out. They did a full detail of my car. It was so so nice of them! Thanks for making my experience a great one! I'd for sure use this place again! read more

I hate body shops. I've either been ripped off or lied to, so I was hesitant, but my friend was insistent aNd I'm so glad I went. Armen gave me a better deal thAn 2 other auto body shops. He noticed my child seat and asked about my kids and we shared stories about our daughters. He made sure I got my car in half the time compared to the estimated time the other shops gave me. Car runs great and body looks better than before. Thanks ARMEN and Caliber Collision!! read more

I've been in only 2 accidents in my life that required auto body work and both times I've used Calliber collision. This last time I used the one in Valencia cause it was closer to my work. I was greeted by Armen and immediately knew i was going to be in great hands. He took care oF everything expeditiously and in a professional manner. I highly recommend this place to anyone in need of auto body work and ask for Armen! read more

Came here to get my car fixed after a huge accident and everybody was so helpful nice and honest with letting me know what I needed to get done. Joe helped me and was super professional throughout the process. It was overall an awesome experience! Highly recommend read more

I was a victim of a hit and run while I was on my way to work. I have a job that requires me to commute to multiple facilities through out my day, so having an operating vehicle is very important. I found and called Caliber Collision in Valencia the same day of the incident and spoke to Carlos, one of their service advisors. Carlos was very helpful and reassured me that he understood the urgency of getting my vehicle back up and running as soon as possible. I decided to give them a shot and was able to drop off my vehicle the very same day. The guys at Caliber retuned my vehicle the way it looked like the day I drove it off the lot. I was very pleased with the professional service and the turn around time I got my vehicle back. I recommend Caliber to anyone in need of fast reliable service! read more

Kimberly is AMAZING, honestly the best customer service I've ever had anywhere at any business. I work and Hollywood and couldn't get back into town till about 5:45 PM and hertz (with whom I had a reservation) wouldn't pick me up and I'd have to wait another whole day and try again. Kimberly called enterprise for me, reserved a new car, called the insurance company on my behalf to request the change, and took my car in that night. All of this with about 10 minutes left before they close. She saved me so much hassle. And the work on the car was great too, good as new. read more

I had a great experience there at Caliber. Any staff I spoke with there was nice and helpful. I really appreciated service advisor Justin. He was very helpful and kept me informed with every step of my repair. I am very particular about my truck and Justin went over and beyond to accommodate me. I will go to Caliber again if needed in the future. read more

I chose this repair shop after my car was hit because of the reviews. I was hesitant though because there weren't many picture that's showed repairs similar to my damage. I took a chance and I'm so glad I did! This place was amazing and while I don't want to ever have to go through it again if I needed too I would select this repair shop for sure. My vehicle has a paint color that is discontinued and they matched it 100%. My repair took about a month. Carlos was my agent for the repair and he was in contact with me every single week to update me on the status of my car and how the repair was going. He sent me text messages and left voicemails when I wasn't able to answer. I felt confident that my car was in good hands. Carlos was friendly, helpful and the day of pickup he was professional and didn't rush us to check everything was ok with the car. If I could leave a 1/2 star to make it 4 1/2 stars I would've because the only reason I didn't leave five stars was because the day of pickup there were a few details I feel should've been taken care of before they called to say the car was ready. The details that there was left of spray from the paint, some wax from the replacement of the door handle, the logo wasn't put on my car, a piece of the rocker panel wasn't totally flush, and there was a chip on my rim that wasn't there before. However when these items were pointed out they took my car to the back and got it all fixed up. With the exception of my rim which I'm still working with then to repair. Overall I would absolutely recommend this place I was very happy with the repair my car looks brand new, you can't tell it ever had any damage. Thank you so much to Carlos and the caliber team! read more

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Joe took care of our car and we had it back in no time at all! I've rarely had great experiences with body shops, but this experience was different. I can't believe how great the car looks and my wife's smile is ear to ear. Thanks again for your great work and if we ever have any future fender benders we'll be back! read more

Armen, the General Manager for Caliber Collision in Santa Clarita, CA. Treated my car like it was his own. I felt like there was never any damage to my vehicle when I picked it up. All I can say is "Perfection"!!! Thank you Armen. GM ***** read more

Caliber Collision was the best experience I've had with any auto body shop. They worked with USAA seamlessly and got my car fixed in a few days from my estimate date. My car looks better today than when it did when I bought it last year. They will definitely be me only shop going forward for any needs for my vehicle or my husbands. Thank you for making my little car pretty again =) read more

Many years ago, this place was called Valencia Coachworks, and my Dad swore by it. I got rear ended on the freeway a couple months ago and I was doing my due diligence with getting different quotes for the repair. I decided to check it out and when I arrived, I noticed the name had changed to Caliber Collision. I arrived at 330pm on a Thursday for an estimate, and as I parked the car, I observed about 5 male staff members standing outside in a circle having a conversation. I didn't think anything of it, until I left. And that's because I walked up to the counter, told the clerk I was there for an estimate. She gave me a form to fill out with all my contact & insurance info, took the form back after I was done, and then proceeded to tell me that there was no one available today to inspect my car and give me an estimate. What? It was a weekday, during normal business hours. Where was everybody? I don't know because she offered me no further explanation, except to insist on scheduling me for an appointment on another day. I scheduled the appointment, for the following week, but needless to say, I did not keep it. I was so turned off by my interaction there, I won't ever be returning if I get into another accident. I'd rather go to a repair shop I can count on and trust. read more

DO NOT TAKE YOUR CAR HERE. Where do I even begin with this. In late July, I crashed my car. The front passenger side hit another person as they made an illegal lane change. This was my first accident so obviously, I freaked out. I took my car to Calliber Collison as it was an authorized shop by my insurance and down the street from my boyfriends work- super convenient. They also had good reviews on Yelp so I felt confident in my decision to take my car here. The workers there were very nice and made me feel taken care of. The front passenger side was pretty bad. The fender and bumper were severely dented and bent out of place. My headlight was shattered. Being a body shop, I felt secure in that they would fix the car to pretty much perfect- it was brand new after all. The car needed some new panels put on and paint. Simple for a body shop, right? WRONG. They had my car for two full weeks. I dropped it off on a Monday and picked it up two weeks later on Friday, after a huge issue with getting the proper headlight installed. The first thing my boyfriend and I noticed was that the color did not match at all, it was a completely different/darker shade of pearl white. We already knew we were going to take the car back because of the paint, but after a week of having it the situation became worse. We noticed that most of the bodywork didn't line up, there were huge gaps between the hood and fender and the tail light. The front bumper also looked a little too low. Also, the passenger door did not line up. It looked like it was put on a little too high to wheee the front and back doors did not line up. On top of that, when we would drive on the freeway we heard a rattling. We realized the hood was loose, when you pulled on the hood near the part that sits by the windshield, it would lift up! You could easily pull up on it. I was enraged at the fact my car was in the shop for two full weeks and was not fixed correctly. I called Garrett, the rep I was dealing with, and expressed my angers and frustrations. I then had a rep from my insurance call me to set up a date to drop my car off AGAIN. I went with my boyfriend to drop the car off and was met by the manager, I was not given a name. I was beyond frustrated pulling up the the shop for a second time. I let them know I was disgusted with their job on my car. They are a collision shop that focuses on fixing bodywork and paint, yet the bodywork and paint on my car was incorrect. I showed the manager all the spots I wanted fixed, there were about 5-6 things that needed improvement. After I was finished, he had the audacity to tell me that since I crashed my car I couldn't expect it to be perfect. He tried making excuses for why the car wasn't perfect the first time it left his shop. I told him that my car was brand new, it needed to be perfect or I wasn't taking it home until it was. I left the car there again. They had my car for another 4 days and I went to pick her up. The second time, the work was a lot better. It was more to my expectations. There were ok major gaps and the paint matched perfectly. They had my car for a total of 3 weeks. I work full time and was not given a rental car, having to take my car back in a second time was a huge inconvenience. I was satisfied with the work the second time, but it was beyond ridiculous they even gave me the car the first time with its imperfections and then as a customer having to go over everything and make sure it was up to par. Had they done the work correctly the first time, I would not be on here writing a bad review. Garrett was awesome in assisting me and taking care of my concerns, he was not the one who physically did the work. Any time someone says hey consider taking their car to Caliber Collision, I tell them not to as they seem to have low standards for their quality of work. If you want your car to be fixed correctly the first time, take it to any other shop- DO NOT waste your time taking it here. read more

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The staff and Personnel were absolutely wonderful and helpful and very professional. Anthony, Edgar, and Nancy. Most accommodating people and very thoughtful throughout the process kept me informed and updated on everything that was going on with my car. Thank you so much guys.Regards,Paul and Heather Cuneo read more