A few months ago, my car was involved in an accident on the freeway that left my bumper ripped up and ugly. I shopped around body shops and settled with Caliber Collision. My car is a sports car and has vinyl decals as well so Caliber was able to change both the bumper, stripes, and make any paint repairs to the rest of the vehicle. After a few days, my vehicle was ready and boy did it look great, brand new! The stripes were perfect, the same as the original and I was happy. But, all of a sudden, I noticed one of the pinstripes falling off. I returned and spoke with Marvin who explained that the interior pin stripe is so thin that it won't hold, so they offered to redo the stripes with better results. Marvin and Mike went above and beyond the call of duty and really fulfilled more than I expected. They also wash and clean my car inside and out each time I bring it, and it looks so shiny squeaky clean! I'm happy to recommend Caliber and return in the future. read more

Don was very helpful and kept me informed throughout the entire process. Repair was completed in projected timeline.

Great experience! Made it much easier, was very professional and kept me informed the whole journey. They fixed my BMW like new. Would recommend them for any collision repairs. read more

I would like to say that I've had the pleasure of using Calliber Collision a few times now. I always request Carlos as he goes above and beyond for me in every way. He's a pleasure to deal with, reliable and professional. His customer service is over the top in every way. I am beyond happy with the service I've received and it's because of Carlos and his team read more

Hi Everyone, If you have a brand new car stay away from this place. The quality of work at this shop is nonexistent. My brand new 2021 Hyundai Palisade came back to me with more damage than what I originally left it with. Additionally, I got it back with a botched paint job. I'm now working with my insurance company to fix the damages caused by this shop. Stay away! I will also be getting a lawyer. They took the pride and joy I had for my new car. read more

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I don't understand why they would release an unsafe vehicle to me. Putting me and my family in danger. Alignment is all out of whack. Whomever gave the okay to release my truck does not GFA about his job. I'd rather you keep it another month or two, versus putting me in an unsafe vehicle. But I'm the crazy one, not the Caliber Collision employee that gave the okay to release an unsafe vehicle. read more

Caliber Collision - This is the car in a straight line. The wheels are straight, but the steering wheel is to the left. - Body Shops Near Me - Valencia, California

Amazing experience with jose @ caliber collision. Thank you for treating us like family. State Farm recommended this location for auto repair after I was side swiped on the freeway and I loved how great it turned out!! The paint job was superb (I have a white pearl colored vehicle). Thank you caliber! read more

Caliber Collision - Before - Body Shops Near Me - Valencia, California

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Nothing but the best! Was hesitant to take my car here. However, I was glad I did. I spoke to a guy named Jose who made sure I was getting the best service for my car. I had a damaged bumper & bent fender. They exceed all my expectations in terms of quality and speed! Had my car back very quick. Highly recommend this place! read more

I found myself in need of an auto repair shop due to the side air bags in my vehicle deploying. Crazy experience, but I am glad I got the "hint" from my adjuster to look into this repair shop. From the first contact to the last, they have been performing at a 5 Star level. Nancy helped me get my vehicle towed and updated me upon arrival. Jose' is "Da Man". From beginning to end (with a air handshake), He kept me informed on the status of my vehicle and some of the challenges. Totally upfront and clear in every situation. Things took a little longer than expected, but I was always informed as to why. If you find yourself in need of a auto repair, then I would highly recommend this shop. Thanks Caliber Collision for all of the help. read more

My wife's car got rear-ended and my insurance company gave me this shop as one of the body repair shop options. Not my first choice but the yelp reviews helped me decide and my original choice of body shop is not available thru my insurance. Normally I don't drop names when reviewing a place but this experience left me no choice. My service advisor, Jose, at first meeting seemed like a stand-up guy and I'm in good hands. But it seems that this is only a fascade... 04/05/21 Dropped-off car for repairs to Jose who promised he will take care of everything and keep me updated on the repairs. Repairs estimated to be completed in two weeks. Method of update is via text message and the first couple days was going well with timely update. Only problem is it's very difficult to get a hold of him. Whenever I call, he is always not available and when I leave a message for him to call me back, he did not return the call. He doesn't seem very responsive or timely when getting back to a customer, at least in my case. I had called to get an estimate for an additional repair that will not be covered by insurance, he told me he'll get back to me. Waited a few days, never got a call back. I had to call him again to get the answers and this delay put the repair completion several days back. 04/30/21 Came to pick-up the car. The body work and all repairs completed except for the chrome exhaust tip (cosmetic part). Jose told me that the part is back-ordered for a couple weeks and that he didn't want to keep the car in the shop just because of the exhaust tip. Car is drivable and he would give me a call when the part arrives and they will install it. Upon driving home, noticed that the rear right brake lights wasn't working. Called him and he advise to bring it back on Monday 05/03/21 to have it checked. 05/03/21 Came by around noon. Prior to coming back, I have the car serviced and asked the dealer to do some inspection. Dealer tech advised that the wiring to the right rear brake light needs to be replace 05/21/21 Called for backordered parts 06/22/21 Rescheduled. Jose canceled the day before something came up. Rescheduled to 6/29/21. 06/29/21 Arrived at 8:30AM. I asked for Jose. Male receptionist replied that he is not there. I asked if he know what time will he be in. He did not know. I told him that I was there to drop off my car to complete the repairs. He looked into his computer and said that I wasn't in the system. At this point I was getting upset and voiced my displeasure of their service. Female from the office comes out and tells me he will get the manager. She returns and she comes back with Jose (she says "oh i found "him") with a smirk on his face. Hand him over the keys and ask him how long it will take. He says they'll get working on it and will let me know. Just a little after 1:30PM and have not heard from Jose about the status of the repair. I call their office and was told Jose wasn't available. I asked if he could find out of my car was ready for pickup to which he replies that It's under Jose's care so he doesn't know. I gave him my info to have Jose call me back. Jose calls back 10 minutes later and informed me that it is not ready and that I would have to leave the car with them and pickup the next day. I told him that was unacceptable as we need the car for work. Tells me he will make some calls and get right back to me. He calls back around 2:30PM to tell me that the other issues were repaired but the main one isn't done. That the shop who is suppose to install the exhaust pipe is very busy couldn't get the job done today. I asked if I can have the part and if it's something I can do myself. He offers to schedule for another time and at this point I told him I don't have the luxury of going back and forth and nothing gets done. I told him I'll leave it as it is. Forget about the exhaust. Jose apologizes and gave me his personal cell # and promises to make it right. Texted to exchange # and let me know he'll be in touch. 07/08/21 Nine days later and have not heard back from Jose.... 12/10/21 Still have not heard back or even a follow up.... So they have my parts. Unfinished worked that the insurance has fully paid for for many months already....How can you do business this way?!?!? read more

Jose Aguilera was super knowledgeable about his work and helpful with getting my car back on the road. Repairs were professionally with little to-no orange peel making it seem like an accident had never happened. Highly recommend and will be coming back for future read more

Truly one of the most pleasant experiences getting my car repaired at a shop. Dustin handled my claim and he was professional, responsive and kind. My car was broken into and ransacked and they went above and beyond to get it professionally cleaned and repaired all the exterior parts that were damaged. Dustin went out of his way to update me regularly and ensured i had accurate information. 10/10 recommend this shop! read more

I want to thank Jose and the Caliber Collision Team for doing a great job on my recent experience with them. Their response and turnaround time is exceptional, especially under the new COVID19 circumstances. Thank you for repairing my 2013 pearl white Prius. read more

Caliber Collision - The Caliber Collision touch! - Body Shops Near Me - Valencia, California

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Had an accident and insurance sent me there. They were so great such nice people very helpful and kept me informed the whole time. Would absolutely recommend them. Thank you Don for being great! read more

I brought my Jeep Grand Cherokee over to Caliber after my unfortunate accident, I was rear ended and unable to move my car at all!! From start to finish it has truly been a very great experience and feasible. Garrett and Armen were super helpful and always kept me up too date, that is super essential to me. I received my vehicle as if nothing ever happened. Thank you so much for all your help!! read more

Caliber Collision - The damage - Body Shops Near Me - Valencia, California

Return customer - first experience was smoother than my more recent one of a few weeks ago. Had some communication issues throughout a lengthy repair, but in the end, the work was well done and executive management made things right on the customer service shortfall. Car well repaired and all's well that ends well. Can recommend. read more

I had someone side swipe my new CRV and went to Caliber Collision to ask about the damage and see if something could be done. I spoke to Jose, and he was a great help. Definitely took care of me and my car for a fair price. I would definitely come back. read more

I received exceptional service from Mr. Anthony Perez for repair of my car. Someone rear-ended my new car and my insurance recommended Caliber Collision. Anthony was very transparent about the steps that would be taken to repair my car, along with the time line. He was great at keeping me up to date whenever my car was in the next step of repair. He answered all the questions I had and was very patient and kind when doing so. I got my car back in a week and it looks brand new again! Thank you to Anthony for the wonderful experience and thanks to the Caliber Collision repair team for the great work on my car! read more

Great service at this location, I had a repair done by Caliber Collision in Tempe, Arizona. Last year. Replacement of fender and bumper. ($5,000) Two of the fender screws become loose and fell. I took my car to this Santa Clarita location and they took care of the issue in no time. read more

Caliber Collision - Reception desk - Body Shops Near Me - Valencia, California

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So happy with this place!!! Highly recommend!!! Jose help me out on my car and was very informative and kept me updated on the status on my car! He even set up for Enterprise Rental to pick me up at the shop so I can pick up my rental! Picking up my car was a breeze, just dropped of the car to him and he took car of the rest! Super happy with my experience! read more

Zero ownership of damages to vehicle while in their possession! Beware! Look elsewhere for your automotive repair needs. Currently in the process of taking Caliber to small claims court over damages to my car that arose while in their possession (unrelated to my repair) at this location. Caliber then instructed me to take the car on my own time for diagnosis and then contacted the 3rd party shop to try and have them walk back on the diagnosis/blame on them for the damages (this has to be illegal!?). You've been warned! DO NOT USE CALIBER, LOOK ELSEWHERE. read more

Outstanding service. Very knowledgeable. Very happy with the results. Made an annoying situation as painless as possible. Highly recommend.

I am so happy that I took my car to this shop! I brought it in for repairs and Jose Aguilera was very helpful and polite! I was very impressed with the professionalism and how attentive he was to all the issues my car had. I definitely recommend coming here. He was honest and very helpful. Being a female I always get auto shops trying to bullshit me--this wasn't the case. Great experience! read more

Awesome service here. I got help from a guy named Carlos who was pretty knowledgeable. I have a Honda Civic. The guy was super nice and and I'll definitely be taking my car back for the repairs. Loved that he made me feel like he knew his stuff and I didn't feel like I was getting ripped off. I have used them in the past for another car too so I would obviously recommend giving them a shot if you are looking to fix up those dings. Last time I needed a new bumper and they really worked with me on the color match lol I was picky. They were patient and professional. read more

My insurance AAA send me for an estimate and Don my service advisor made the process very easy. I will definitely bring my vehicle back for repairs. Thank you caliber Team read more

I would love to thank Caliber Collision for helping fix my Car that was involved in an accident, I truly thought my car was going to be salvaged. Carlos greeted me, the entire crew even Yuri from management took the time to make me feel the most comfortable and explained the entire process in detail. They were right by my side, even gave me a courtesy ride to my rental vehicle. And when they returned my car back IT LOOKED AMAZING, BETTER THAN BEFORE LIKE NEW AGAIN. Caliber Collision, you guys are rockstars thank you for your hard work and professionalism. read more

If you want to pickup your car like it was coming off the showroom floor, then take it to Armin & Justin at Caliber Collison in Valencia, CA. I have a saying, you can "trust" a person or institution if they "deliver" what they promised. Is there any better definition of TRUST? Armin and Justin will treat your car as if it were theirs. 5 STARS for giving me the assurance that my car is in good hands, forgive me for the pun. I AM GEORGE read more

I walked in to pay cash for a dent in my truck and was made to wait 25 min while they helped several customers that walked in after me who wanted to go through insurance. When I was finally helped, I expressed my frustration to Joe, his response was maybe I should go somewhere else. Plenty of auto body places in Santa Clarita that want your business. Won't be going back to this one. So I decided that it wasn't fair to write a scathing review if I didn't give them a chance to fix it. I called and spoke to the manager, informing him of my experience. He apologized profusely, asked for a second chance, and promised to get back to me mon with a fair quote. I never heard back from him. My intent was to bump this up a few stars just for him trying to fix it, but he failed almost as badly as joe. At least he was polite though. My review stands at 1 Star! I ended up going to dent man and had an amazing experience. Highly recommend. read more

Justin the Manager was extremely helpful and very nice. Definitely made a stressful process a lot easier. Very Pleased with the service! Thanks Justin!! read more

They provided me with fast, accurate, and timely service. My vehicle looks brand new again after I was involved in an occurrence on the freeway. I am very happy with the results and I highly recommend. read more

Caliber Collision - My BMW before - Body Shops Near Me - Valencia, California

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Recommend this place 100%! Brought my car in and Jose gave me a excellent service! Was really informative and kept me updated throughout the process. He was in contact with enterprise and made getting the rental easy for me. And the repairs of my car left my car like new! read more

My car was finished at the time they said it would be. It's like the accident never happened. They took care of everything, including calling the rental car place and returning the rental car for me. The car was was cleaned inside and out. Everyone I interacted with was helpful and friendly. read more

I had my car taken here in the beginning of March. Initially I would have given 5 stars, initially communication was easy, fast and my car was done in no more than 3 weeks and it looked beautiful and brand new. In the weeks after I noticed many small flaws, wind and water getting in my car and my tail light goes out every couple of weeks now. Communication went down hill I don't get calls back I'm placed on hold all the time it's been more than a weekly chore to call for issues that should have been repaired. I've called and taken it in to get these issues fixed but sent home multiple times. I've been told they don't have my part after giving them 3 weeks to get it in and my other repairs are being delayed due to that part. Now nearing 2+ months after my repair and wind and water are still getting in my car I'm sure causing further damage and my tail light is out again. I've been thoroughly disappointed in the services here read more

The process was quick and painless best service I have received in a long time. Highly recommended

Repeat great performance! Nothing less than "Outstanding" review for the Huff Brothers (Dustin & Justin), and the entire crew of Caliber Collision. Quality work, courteous staff, friendly drivers (Isaiah & Daniel), willingness to offer rental/loaner car at their own expense, and charged us $0.00 at the end of the day. That was the icing on the cake and "feather on the hat", so to speak. My wife and I are thinking to ourselves, "How can you top that kind of customer service?" Your shop has definitely exceeded our expectations, time and time again (for the 4th time) doing business with Dustin & Justin. Both of you are truly great assets to your business and the community you serve, overall. Your customer service is the epitome and should be the golden standard & yardstick for which all business endeavors should be measured and emulated. Thank you very much Caliber Collision. Kudos and continue to rock!! :-) Sincerely, Ben B. read more

My car had severe damage from a crate that flew out of a truck on the freeway. I brought it in the next day. They kept me up to date on all progress. I picked up my car today and everything was done perfectly! I was even able to drop off my rental car to them. I highly recommend them for any repairs. read more

I brought my car to this location for repairs post car accident and the process was a breeze. The staff was excellent with communication from the start and I'm so happy with the results of the repairs on my car. Had the entire back side of my car smashed in from the accident and Caliber left my car looking brand new. I recommended this Caliber shop to all my friends and family. Thank you Caliber for your outstanding service! read more

Carlos did an outstanding job at keeping me informed! Delivered before the estimated date. Called me several times during the process to keep me informed, which I really appreciated! read more

After 30 years of paying car insurance I finally had to make a claim. So I guess I'm even? With AAA? I chose Caliber Collision because it was on the list of body shops suggested by my insurance and was closest to my home. (Probably the two top reasons why people choose a body shop.) Garrett was my estimator and turned it around in less than 15 minutes. They worked well with my insurance company -- probably why they're on the suggested list. The work was done in a week. It was excellent. Like a new car. They even washed and detailed. I have no complaints and lots of compliments. Will definitely come back here when I get rear ended again. Let's hope I never come back here. read more

Some time ago I was rear ended and took my vehicle to Caliber Collision in N. Hollywood, as I had previously had the best of service by Mr. Anthony Pérez and his team! Recently, again I was hit, and without hesitation, I decided to take it back to Caliber Collision. However, Mr. Perez had been moved to a new location: Santa Clarita!!! This did not deter me though!'Living in Van Nuys, I gladly took the pleasant drive north to his new location! After a quick one-week repair, I again am very pleased! Not only because of Mr. Perez but now in addition, Mr. Joseph Hammond offered the best of service: He was equally customer-service oriented, pleasant, honest, thorough and attentive. Just as in the past, there is no doubt that this Caliber Collision, Mr. Perez and his fellow team mates is where I shall continue going! Where customer service reigns, that is where I go! read more