Work was fast and the manager was nice enough to meet me to pick up my car on Saturday when they are normally closed.

Had my scheduled appt through my insurance company. They were not friendly at all when I arrived to Caliber Collision (Note: all good reviews refer to "Jason") Obviously I didn't encounter Jason. Rather a condescending unsympathetic unprofessional shady individual. Saying "next time call & make sure we have the paperwork". How about next time go to a customer service seminar on behavior. He behaved like a bouncer at a 2 star location. Told me to make another appt & completely disregarded my schedule or concerns. Stating they were "backed up". He Made zero effort to assist with my vehicle even though they clearly have their "xpress" service in which I was scheduled for. Insurance agencies should reconsider this caliber collision location. & Caliber should consider who they have running their office as managers. Terrible customer service. No effort to assist customer. I don't even see a consistent flow of workers. Is this a front shop. Strange atmosphere. The guy acted like a wanna be mob boss. Negative 2 stars if I could. read more

I don't like leaving bad reviews however I feel that the management should be aware of the horrible customer service I have experienced so far. When I picked up my car they told that I am all squared away and the insurance will take care of everything. 2 months after picking up my car I get a phone call from Cynthia at the receptionist desk yelling at me and threatening legal action and sending me to collection for not paying the deductible. I told her I wasn't aware I owed anything and that the insurance company was going to take care of everything. I asked her to send me the breakdown and the bill which she did. The bill is not the same as I originally got from them and now it does show a balance due. Regardless I paid the bill within 20 minutes. If there was a mistake on their end and I owed a balance that's not a problem however the way I was treated was unacceptable. Be aware this company has horrible communication and are eager to get into a fight over nothing. Very unprofessional, will never use them again . read more

This auto shop did everything wrong on my car. From the start of customer service and keeping me updated. Kenneth rushed me or sounded annoyed anytime I spoke. He did not hear me out with my concerns. When I picked up my car it appeared okay, and then I had to go back two times in one day. They left broken pieces on my car and didn't change them. I told Keneth my door closed weird and he blamed it on the incline. Took my car to get some wrap done on it, to find out my door is on crooked. The paint job done has trash on it, and like mentioned before I still have broken pieces on my car. Took my car to another body shop to get a second opinion, to hear that they ripped me off. They said they placed new items on my car or changed them when they weren't. I know to get my car fixed again, at least two weeks. They could have easily made things right with me, I went twice in one day. All Kenneth did was rush me and disregard everything I had to say. read more

I was given 3 shops to consider per my insurance co. This shop was my choice. Disappointment on my first experience with them occurred the minute I was assigned and interacted with the man assigned to examine my vehicle. In an attempt to explain my vehicle dents and scratches, he practically called me a liar by saying one part of my claim "was not part of the damage." I was immediately insulted. Because i am a senior female I am not stupid. He treated me with utmost disrespect. I told him had my husband been with me, he would not have implied I'm a liar. Unfortunately he is dead and because I'm old and alone, it does not mean im stupid and deserve to be disrespected. The Clark had a superiority demeanor and walked away. I called my insurance and changed assignment to a respectful business. While I understand this body shop world is mostly male dominated, it does not mean we women are stupid. I will never go there again and forever will tell my friends and acquaintances my terrible experience. read more

I brought my car to Thousand Oaks Caliber to have it repaired post collision after having a good experience with Caliber in Santa Clarita. I have been disappointed with the lack of customer service and communication from Fernando during the initial repair. Today, I have confirmed what I suspected- my vehicle was not repaired correctly to begin with. My outer tie rod was replaced but not my inner tie rod. Another shop diagnosed this for me. I was hearing noises that were not there pre-collision and feeling more play in my wheel as well. I am giving this location a chance to make things right even though I am extremely apprehensive to take my vehicle back to this shop knowing they have failed to repair my car correctly the first time. Will be updating upon vehicle completion. The only reason why I am giving them a second chance is because Trenton has been a true gem throughout this process- trying his best to make things right. This would be one star if it wasn't for him. Now let's make this right Caliber! read more

Just had my daughters car fixed after she did some major structural and paint damage. Christian and team were awesome through the whole process. Car came back literally looking brand new. They kept us constantly updated and handled all the insurance stuff in the background. That experience totally changed the way I think of auto/body shops. I will use them again (hopefully I won't need to) and recommend them to my friends and family. read more

I am so lucky to have taken my Honda to Caliber Collision in Thousand Oaks for repairs. Jason was honest in his appraisal of the damage, started the work on the day and time that was scheduled, and even made arrangements for a rental. The rental agency picked me up quickly and at the end of the job, I simply left the rental with Caliber. Maria, the office manager, was very helpful and professional with my questions and with the paper work. Jason texted me each day with updates on the procedure and the car was ready earlier than anticipated! The finished product was outstanding and it's impossible for me to tell that my vehicle was in an accident. I highly recommend Thousand Oaks Caliber Collision for your auto body work. read more

Caliber took excellent care of my vehicle and I appreciated being provided updates on the progress of my vehicle leading to completion. I am very particular about my vehicle and Kenneth knew this. My car looked incredible upon completion washed and all. Thanks! read more

Jason Base has been great from day 1 with all the updates on the car and got it fixed as promised on time. The experience working with someone like him is just amazing. Very professional, constant communication, easy to reach, pleasant to talk to and a very responsible person. Definitely returning back if needed. Thank you Jason! We owe you big! read more

Jason at Caliber Collision was very professional and kept me up to date on the progress of my car. He explained everything thoroughly. He made me feel like I was his buddy taking care of my car. The whole team was great and my car looks showroom new after the repairs !!! read more

We would first like to star by thanking Eduardo Santoyo and Fernando D. as both of them did an impeccable job in repairing my grey mazda. Along with the attentiveness and kindness if the staff my experience at Caliber Collision was great read more

So happy -Trent and technician Roger were able to fix the mirror on my Mercedes van. They know what they are doing and incredibly helpful - saved the day! Highly Recommend Caliber - Janet read more

My son's car was in an accident and I was not looking forward to dealing with a body shop. My opinion was quickly flipped from the very fist interaction with the Caliber Collision team, especially Fernando Diaz in Thousand Oaks. The team was helpful and supportive and made me feel extremely comfortable with the process. Thank you so much for your professionalism. read more

Getting in a car accident is never a process you look forward to, but Jason made the process seamless. He was always keeping me informed on the progress of my car. He always took the time to explain things so that I understood the process and had a realistic timeline for when my car would be ready. Jason and his team were so helpful & my car looks flawless! read more

Let me start by saying that I did a huge Boo-Boo, I hit my husband's car into my daughters Mercedes . I called before Christmas of this past year in tears. Jason was absolutely wonderful and understanding of my personal hell!! He wrote up both estimates for me not going through insurance. My husband's car got fixed almost immediately as he was coming home from working out of town. Finally my daughters car went in to be repaired. Jason has been simply amazing through it all, keeping me totally informed every step of the way. It's not easy to get through tough times but having someone understand how your feeling really helps. I really just can't say how much I appreciate his kindness and passion for what he does. He really went beyond my expectations for thieve unfortunate repairs. Thank you Jason!!! Thank you!! read more

My husband and I were "rear-ended" in an accident on 1/16/20. Unbeknownst to us, the damage was far more extensive than it initially appeared. Jason, Caliber's representative charged with overseeing the repair of my car--a 2019 Jaguar XJ--explained what needed to be done to return the car to it's original condition, and assured us that he would do his utmost to keep us apprised of the progress along the way. He estimated how long the process would take, and was "spot on". Jason called regularly to give us an up-to-date progress report, and answered any questions patiently and comprehensively. Furthermore, he couldn't have been kinder. Such a nice gentleman! My car is back, is in perfect working order and looks gorgeous!!! All our gratitude to Jason and the Caliber team for making an unpleasant episode come to a satisfied, happy and excellent conclusion!!! read more

We had a great experience; customer service was exceptional, and the work performed was outstanding. Christopher was efficient, knowledgeable, and accessible. read more

DON'T SEND YOUR CAR HERE. THEY ARE LIARS! My car was in an accident over a week ago. My insurance recommended Caliber Collision on Los Feliz Drive. On that recommendation, I called and spoke with Ana, who works the front, to see if she could take the car. She said the shop had room and they will keep an eye out for the car. The car was then towed and driven to the shop within an hour of the call and during their business hours. The next day I called Caliber to see how long it would take to evaluate/repair the car. Ana told me that she turned my car away because the shop was doing construction and could not take undriveable vehicles (not sure if this is true). She said my car was taken to the Simi Valley Caliber Collision (confirmed lie #1). She said she spoke with my insurance (confirmed lie #2). In speaking with my insurance they do show the body shop called and then hung up. No one from Caliber spoke with my insurance. When I contacted my insurance on Wednesday, they were notified the car had been turned down. As a result and because NO ONE CONTACTED ME to give me the opportunity to send MY VEHICLE to another shop, the tow company took it back to their yard. As a result there has been a pissing match between the tow company and my insurance over a $450 fee charged by the towing company. This finally got resolved today, 9 DAYS LATER. The aggravation and lack of care or service by Ana at Caliber Collision was the catalyst to this completely unnecessary and extremely frustrating situation. Accidents happen, they are traumatizing in their own right. She didn't care about the consequences of her actions and how they impact others during a vulnerable time. I put my initial trust in them as they were recommended by my insurance. Ana is a representative of your business, Caliber - your clients and prospects deserve better. read more

Best service ever!!! He went out of his way to be super friendly and personable. He even made sure my car was finished so I could pick it up on my day off. The work was exceptional!!! read more

A few weeks ago, our Honda got rear ended. The offending party did not want to work through insurance, so he paid us out of pocket to get the repairs done. Enter Caliber Collision, which our insurance USAA recommend to us. Kenny provided us an estimate, which worked for us financially. The repair process took 3 business days, and Caliber kept us updated of the status of our car via texts. The finished product looked fantastic. Only we know our car got hit in the bumper. 5/5 stars for this Caliber shop. read more

My C63S Benz head lamp was cracked by debris from the highway. Unfortunately the whole headlamp assembly had to be replaced. There was a scratch on the front bumper as well. Caliber Collision at Thousand Oaks was highly recommended by Liberty Mutual. I was very pleased with the work. The work quality was amazing and it was done in a couple of days. Josh's (GM of the shop) personal touch was above and beyond. First class service! read more

They did a decent enough job fixing my 2017 BMW X3, although it did take significantly longer than their first estimate. I did have several issues with the quality - first, a new scratch appeared on the opposite side of what they repaired. Second, they broke an interior child mirror and did not acknowledge that. Worst, though, is that they lost my front license plate and bracket, forcing me to spend hours at the DMV and at the auto supply store to remedy their error. That level of sloppiness doesn't inspire much confidence in their overall level of care. read more

When I dropped my car off I was told it would be done in 3 days. After 4 days the estimate changed to 3 weeks because they had to order more parts. On the 5th day they said the work was done and the car was being put back together. Hmmmm, okay?! After taking 3 more days to put the car back together, I went to pick it up. The paint did not match at all. They kept the car and said it would be repainted and done in 2 more days. That's today. Guess what, it's still not done and they have now painted it 3 times. They now promise to have it done tomorrow. I'll let you know how it turns out... I was referred to this shop by my insurance company "Farmers Insurance". I'm in the process of contacting them. read more

Being involved in an accident is never a good experience. I was recommended Caliber Collision to help with the damages. I could not be happier with the results. My car looked practically brand new! Jason was extremely helpful from start to finish. Not only did he keep me well informed about the status of my car throughout the entire process, but he also went above and beyond to fulfill all my requests and answer all my questions. Overall I'm completely satisfied with the work that Jason and his team performed on my car and can comfortably drive my car once again. read more

I love this place. It's fast, easy and they always do great work. I'm kind of a frequent flyer...anyways, Kenny is awesome and takes good care of me when I come in with a car that I've "slightly" damaged. I highly recommend. read more

I have had many of my vehicles fixed at this location and they have always been fair and quick. Working with Kenny has been a pleasure and he has always been honest, direct, and was able to deal directly with my insurance company to make the best of a stressful situation. He even drove the car and dropped it off at my house when it was done. I can't express how grateful I am for that level of service and I highly recommend this Caliber location. read more

Many shops over promise and under deliver, but that wasn't my experience at Caliber Collision. The moment I walked in, I was welcomed by a friendly receptionist and staff working the desk. Various snacks and drinks were available, but before I could sit down, I was immediately greeted by a gentleman named Christian. Christian was very patient with us, and took his time explaining everything in detail. At no time did I feel rushed, all my questions were answered, and I left the shop with a great feeling, knowing that my car was in good hands. Christian also made sure all of our needs were met, including rental. He fought with the insurance company on our behalf to make sure everything was covered, including a headlight replacement that the insurance company initially denied. The car came back like nothing ever happened, and we could not be more grateful for a Christian and his staff! Thank you! read more

Trent & Hike were the best - I didn't have an appointment and they helped me out with fixing trim on the spot. All of my future auto body needs are going here without a doubt. Great people - great service !!! read more

Overall a great experience with Caliber. My car was hit by another driver and their insurance company took care of the damage and picked Caliber to do the repairs. Great choice! I brought the car in on 4/23 and they arranged for Enterprise to pick me up from the shop. The drop off process took 15 minutes and my service manager Jason was very knowledgeable and courteous. The repair was to be completed on 5/3 but I got a call from Jason on 4/30 and was told that the car was done early. He even drove my car to my house the same day and picked up my rental car from me and took it back to Enterprise. Could not have gone smoother! Use this shop if you are in need. read more

This place is awesome! Kenny took care of us from the minute we walked in! Loved the text message updates about the repairs and time line. They did a great job, my car looks better than before!! 5stars all the way!!!! read more

This body shop was recommended by My car dealership Was definitely not disappointed!!!! When we got there Christian meet us and took care of us from the beginning to the end!!! The whole time Christian stayed in touch to let us know what was going on!!! The car was done and looked great just like we were promised!!! I would recommend this shop and especially Christian he is amazing!!! Listened to what My husband and I said. He always had a smile, and no matter what was needed to be done Christian said "I will take care of it. If I ever need this is the place to go !!!! read more

From the moment I took my vehicle to Caliber, Jason took great care of my vehicle and me. The repairs were timely (early) and gorgeous. The whole process was painless and efficient. Thank you Jason and Caliber. read more

I was so happy with service. Jason was assigned to my insurance claim and went above and beyond to get my car back to me quickly. He called me with every update from ordering parts to finish. Super impressed by entire staff. They even came in on a Saturday ( normally closed) to return my car so I didn't need to pay 2 more days of rental car fees. Highly recommend! read more

JASON IS THE BEST! He was so helpful and answered every question I had! Also the best service my car was back to my in a week!!

Jason was a huge help and kept me informed all along the way of repairing my car. He was kind and personable and he even finished my car 3 days early. Thanks for all your help Jason! read more

Josh is awesome! Do yourself a favor and ask for him. This place was recommended to me by Ron over at Mercedes Benz of Thousand Oaks, where I bought my 2018 C300 cabriolet. Somebody hit my brand new car on the driver's rear side. I was so completely bummed!! Then I came in to see Josh. Made my day! Highly recommended! read more

Jason was extremely helpful and super nice. Overall service was 10/10 and my car looks back to new

After getting in an accident, my insurance recommended taking my car to Caliber, which is one of their preferred vendors. Jason and Ari took great care of us. Jason made sure the car is as good as new and did a fantastic job in communicating with us along the way. Their work is guaranteed and you would never know my car had been in an accident. Thanks again Jason, 5 stars all the way! read more

Definitely I will Recommend this shop to family and friends. every one is very helpful especially David always helping customer with problems he always has a solution for the customer. read more