I had Jason as a service manager. He kept his word on fixing everything, my car looks brand new. He got it to me by the estimated date also. He kept me informed about any changes. It was a smooth easy experience, I'd suggest this place to anybody dealing with an accident through insurance. read more

I brought my BMW here because the insurance company said they were preferred. I was wrong to trust them. An employee backed-up and hit the front right corner of my car. Apparently they hit the wheel as well. I pointed this out to them and they tell me the insurance company isn't going to cover that injury. So they fixed the body work and electronics. But as I drove the car, there was a vibration. They argued with me and wouldn't stand by their work. I took it to another body shop. They pointed out that Calliber used used parts, glued some parts and failed to paint it properly. Now my car is a $130,000 X6 M50. Then he took it to the BMW dealer who said the wheel was damaged, the suspension was bent, the rack and pinion was damaged. Bottom line, Calliber is an awful place to take your car. Cost to fix their mistakes and oversights...over $25,000!!! Compared to the $4,000 they charged insurance to fix my car. I bet this ordeal causes my insurance to be cancelled. read more

I recently had my rear bumper repaired after an accident, and I want to share how positive my experience was. The repair work was handled professionally, and my car looks great. I especially want to recognize Jolene and Trisha for their outstanding customer service. They were both incredibly helpful, kind, and patient throughout the entire process. They kept me informed, answered all of my questions, and made what could have been a stressful situation much easier. Thank you to Jolene and Trisha for going above and beyond--I truly appreciate the care and attention I received. I would highly recommend this shop based on my experience. read more

Great experience, car was in great condition after repair and clean. Great service at front desk and help from Jolene she was amazing help.

I took my car for a repair. Jason was straight-forward and easy to work with. He answered all questions and kept me up-to-date. After the work was finished, he noticed a scratch that occurred while the car was there. He let me know about it and had it fixed before I came to pick the car up. There were no surprises and it was washed and ready when I got to the shop. Thanks for taking care of my car. read more

Caliber Collision is an excellent company to work with. Customer service is above and beyond excellent. They do amazing work and they care. Their prices are very fair read more

I was really concerned about their ability to perfectly match my OEM paint job on my 3 year old 750. Jason was incredible the entire time, and they even finished my car 4 days in advance. I appreciate the under promise and over delivery! read more

Caliber Collision - Body Shops Near Me - Westlake Village, California

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Caliber collision took amazing care of my car! Talk about first class service. The turn around was unbelievable. It took them one day to fix my bumper! Everything was set up for me through them and enterprise, I barely had to lift a finger. They really put me at ease. Amazing, kind, courteous, and knowledgeable staff. Amir was my associate, and he even stripped my headlight lenses after washing and vacuuming my car. They look brand new! He was friendly, service with a smile. Caliber took the time to update me several times about my vehicle. The ladies at the front desk greet you and are very officiant as well as kind. If you have doubts about going here let my review change your mind......I HIGHLY recommend!! Sincerely, One beyond satisfied customer. read more

Caliber Collision - My bumper repaired. - Body Shops Near Me - Westlake Village, California

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I dropped my car off for repairs and Alex helped me with the check-in. I was very impressed with how knowledgeable and helpful he was. I was notified by text message and he called twice and left voicemails with repair status updates. I told him I would be out of pocket for the rental and my car was finished 2 days ahead of time. I do believe this was the smoothest process I have ever encountered at a bodyshop. Thanks Caliber & great job Alex! read more

Caliber's customer service is unmatched. I worked with Amir, and he gave me peace of mind with all the different repairs on my car. Definitely recommend! read more

Jason took very good care of my Tahoe. I highly recommend coming to caliber for your auto body needs. Jason was amazing.

My car had been sideswiped and my insurance company suggested Caliber. The experience from start to finish was nothing I could have anticipated. Alex greeted me, looked at my car, and made me feel that my car and me personally would be well taken care of. My hunch was spot on. Alex communicated throughout the entire process. My car was completed earlier than originally scheduled. Alex met me when I picked up the car, walked around and showed me the repairs, reminded me of the warranty. He is very impressive and my experience was first class! Thank you! read more

Joshua looked at my Prius and made sure it was fixed within 30 minutes! I am completely impressed and thrilled to be safe again. read more

Caliber Collision - A broken internal clip fixed this. Thank you Joshua! - Body Shops Near Me - Westlake Village, California

Our car was hit on the freeway, and Caliber Collision was one of the approved repair shops on the other driver's insurance. We took our car in and Jason was extremely helpful when it came to explaining the work needed and the time it would take. It was actually finished a few days early! Very professional service and the car looks great! We highly recommend them. read more

Jason is AWESOME! When I came to him with my issues, he did everything he could to find me the best solution. I really appreciated how much he communicated with me while my car was being worked on and the attention to detail he provided in making sure it was super convenient for me for picking up my vehicle was unmatched! TAKE THIS MAN OUT TO LUNCH! He deserves it! Super professional and communicative! read more

Highly recommend if you have an automobile accident and need repair. This business is trustworthy and caring about their customer satisfaction two traits you don't always see in the automotive industry. They replaced my entire right passenger door within one week and right on time as promised That was great. But what makes them five star is their customer service. Special shot out to Josh who displayed tremendous customer service follow up to make sure they not only met but exceeded my expectations. read more

Jason was professional, communicative, and finished before the estimated date. Great service!

Just had some minor body work done on my truck. Jason was super attentive, and always kept me in the loop with the status of my truck. Jason called today, and informed me the truck was done. - 5 days earlier than expected!!!!!!! I picked up my truck and it looked great! Thanks for erasing my minor mishap!! 10+ stars for Caliber Collision Westlake. Thanks again Jason! read more

I don't usually leave reviews, but the service was amazing. Good communication throughout the process of getting my car out on the road - and having friendly associates during a difficult time was priceless! read more

Scammers, Crooks and Hustlers I am putting a warning out to anyone who may decide to take their car to this unprofessional/crooked establishment. To begin, I only used this company because of the reviews but I now believe that the workers are posing as customers giving good reviews. So sad!!! I dropped off my 2019 Mercedes C 300 on Tuesday, April 13, 2021 around 9:30-9:40 am. My contact person was Wade Griffin. Friendly enough but one of those fast talkers. He needs to be watched! There was damage to my front end bumper (sliced in half from hitting a curb) which the previous body shop I took the car to, informed me that the entire bumper and black edging would need to be replaced. However, damn insurance companies (National General) referred these people!!! Wade Griffin assessed my car and asked personal questions about my license tag meaning while doing so. Ugh!!! Just be professional and tell me about my car! After about 30 minutes or so he tried to assure me that all would be okay and that he would be in touch about the estimated completion date. I received all types of texts informing me of the progress, till finally the day of pick up (April 22nd) I arrived with my husband and the bumper was painted a different color white from the rest of the body of my car. There were also obvious paint inconsistencies as well as trash in the paint coat and scuff marks on what was suppose to be a new bumper!!! Idiots running this place!!! Wade Griffin explained that he did not notice those things at the time and that he would have his guys go back over the work. Okay... I have the benefit of the doubt, even though I know He is a liar! So I trusted Wade to do right but.... he didn't!!! So, I return on Wednesday, April 28th for another review of the shoddy work being performed at this place and the bumper is still not right! Wade Griffin commences to telling my husband that the reason for the work being shoddy was because my 2019 Mercedes was used and painted two different colors!!! People I purchased my car brand new from the Mercedes dealership in 2019 with 0 mileage and perfect paint!!!! It was delivered to my house as a birthday gift from my husband. Mercedes is not painting their cars tow different colors and Wade you need medication if you think your lies or looks convince anyone of anything!!! God is greater than the devil people and this shop is trying to pull some fast moves on people. Don't use these people!!! This man should be fired and never allowed to work in the auto industry! He's a liar and a con artist! Frustrated with the service, my husband and I decided to leave with the car and deal with our insurance company. I haven't driven the car since I picked it up on that Wednesday because I left for Santa Barbara on Thursday but arrived at home today and something told me to look at my car!!!! People do not take your car to Caliber Collision in Westlake! Don't Do It!!! They are scammers and crooks! It's hard to tell with the so called paint repair they did but I posted pictures anyway! This company is playing customers for stupid as if they don't know any better!!! This company tried to mess over the wrong lady!!! I've contacted my lawyer and my insurance company and things are going to move fast because they put a damaged bumper on my Mercedes and painted over the scuff marks and didn't even bother to replace the underlying black edging because they're are still white scuff marks underneath. Crooks and hustlers work at this place!!! Stay far away from these people regardless of what make and model car you have! But if you do decide to do business with these people don't use Wade Griffin!!! He's a scammer and a liar and a con! As of May 1, 2021, I've reported everything to my insurance adjuster, and Caliber Collision's call center gave me the corporate office in Texas! My attorney has briefed as well!!! Given the times we live in and with everything that's going on....DON'T WASTE TIME WITH THIS PLACE!!!!!!! So sad that this company is trying to hustle people!!! BEWARE!!!! DON'T GO HERE!!! I had to put a star so this would post but Wade Griffin at Caliber Collision Westlake... you get -100!!! I'm going to put you in prayer!!! read more

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I took my BMW here to get some scratched areas repaired. From the beginning to end of the process it was incredibly simple. I'm still in shock. Jason was amazing. He went through my car in detail and explained everything very thoroughly. He gave me an estimated day that it would be complete but he also was very transparent about how ordering parts may delay this. I was in no rush to get it done. He explained in detail the potential parts and potential delays. He showed a lot of integrity, which made me trust him completely. The two women at the front desk were incredibly helpful and kind as well. They had enterprise come pick me up and they were there super fast. Jason updated me frequently during the time it was in the shop and my car was even done a day early! My car looked perfect, just like new! I will absolutely take my car back there in the future and highly recommend this caliber collision. I already referred a coworker of mine there. read more

We needed a new taillight assembly and a dent repair with paint touch up. Dan gave us stellar assistance, let us know what the repair would entail, answered all questions, gave us a completion date estimate, was very calming...and delivered the car in excellent condition a day early. Thank you Dan and Caliber Collision. The car looks great and Dan's assistance and calming demeanor turned an unhappy event into a positive experience. read more

I highly recommend this body shop. Josh is absolutely amazing. Very professional and kind. read more

Great customer service and communication. Alex was the one helping me and made the process very smooth and was very knowledgeable and helpful. Definitely recommend using caliber. read more

I took my Subaru here to repair the front drivers side door and front panel. Jason was fantastic, he explained the process, kept me informed through phone calls and texts, and let me know the progress of the work. Jason also took care of ensuring I had a rental car and getting the rental car returned for me. Great service! read more

I brought my car in for a repair and these folks are fast and friendly! They saved me time and money!

Please look for another repair shop. They returned my car with runs in the paint , fish eyes and rough clear coat in areas. They couldn't match the paint color properly ....Such a horrible experience.If you care about your car please stay clear of this Caliber Collision. read more

Loved my experience here. How many people can say the same about car repair shops? Wade helped me with my car and he was beyond helpful, informative, and trustworthy. He was always reachable and patient with all the questions and concerns I had. I highly recommend this shop! read more

My Service advisor, Isaiah O'Campo led me through the repair process and kept me informed. The repair was outstanding and they even washed my car. Great service. Great price. Beautiful repair. Well done, Caliber Collision! read more

Jason and the entire staff are very professional and a pleasure to work with. My car repair came in under budget and on time. I highly recommend them. read more

I've had Caliber do several jobs on my cars over the years. I have found them to be professional, courteous and very customer-oriented. And they've done a great job each time. This past time, Trish was all of the above. I highly recommend them. read more

What a fantastic and professional, friendly group of knowledgable folks! Josh was amazing. He made sure I was updated frequently, my repairs were even done earlier than expected, and my car now looks better than it did when I took it in. Fantastic job. Highly recommend this shop to all! Thanks Josh. read more

After my accident, I was looking for a BMW certified body shop. i found Caliber Collision in Westlake and they were awsome. My car looks great and there staff was cuortious and very professional. I got my car back on the date they said and it is beautiful. read more

I cannot say enough good things about this location!! They're always willing to help in any way they can Especially the general manager Josh. He's gone above and beyond for me at a time of stress he was able to assure me that the repairs would be completed in a timely manner. Great Job! read more

If I could give a ten star I would in a second!! Thank you Jason and staff for fixing my car and being completely honest and trust worthy! Jason...it was a pleasure getting your help on what needs to be done and how long it will take to be completely finished! Thank you again! read more

Tried to scam my family by charging $150 to put a bumper back on. Literally such a simple thing that takes minutes. Disgusting. Don't go here read more

2 great experiences with Joshua and his team here. About a year ago I was rear ended and my insurance sent me here for the repair. They were fast and friendly and repaired everything with Toyota parts. Fast forward to now and my lift gate was having issues opening. I returned and they adjusted a few things, then replaced the lift gate latch when that didn't fix the issue...all free of charge. Joshua and his team have excellent customer service and Caliber stands by the work they do! read more

Worse customer service ever! Avoid this place by all means! They claim you have no appointment after you show up to the appointment! They say they didn't receive your email, until you show them your sent email! The receptionist named Aury is rude,unprofessional and clueless. The manager sits at her desk pretending she is working but she actually is cleaning her keyboard while there are 4 customers waiting in line for over 45 minutes! There are plenty of good bodyshops in the area, why choose this one! read more

I want to give a shout out to Mike at Caliber Collision in Westlake. A side panel on the hatchback of my car became lose. Not sure how it happened and it was too small to submit to my insurance as it would fall under my deductible of $1,000. I went to Caliber Collision worrying about how much out of pocket it would cost me to get that fixed. I walked in, and when I shared my story with the desk person, Mike (one of the mechanics) was there an offered to check it out. He inspected it, took my keys and the car, returned 30 minutes later with it fixed and did not charge me! My family has always taken our vehicles to Caliber Collision in Westlake and this was just another example of why! They have the best customer service and the best technicians! Thank you Mike! And thank you Caliber Collision. You never disappoint! read more

No communication, charged me hundreds of dollars more because of the no communication and my car has more problems now than it did before. I would warn against choosing this business. read more