Great customer service here. I didn't have to wait very long for an estimate, Fernando especially was super helpful and very knowledgeable.

I've had my share of scrape-ups and fender benders over the years. I've usually gone with one of the shops recommended (or partnered) with my insurance company. The results have always been ok, but the last time I had to have work done after being rear-ended they were slow, and the paint work was terrible. Unfortunately I had to have some repairs done again recently and I decided to go with Caliber. The shop was recommended by a family member and although I hope I never have to go back, if the time comes I won't go anywhere else. Fernando was extremely communicative throughout the entire process; the shop did a fantastic job, and they were done much faster than I was anticipating. I got my car back looking basically brand new; and they detailed it as well. If you find yourself in the unfortunate situation of needing a body shop - go talk to Fernando at Caliber. read more

Thank you to Chris at Caliber Collisions. He was so nice, helpful and kind. I brought in my Honda fit for a minor damage to my right bumper. Thank You Chris. I'm so happy with Caliber Collisions read more

I took my car to have the rear seat bottom cushion removed so that I could clean out the plastic covering shards and elastic straps that the dealer did not remove before delivery. Was helped by Trenton, the manager, who was extremely accommodating, thoughtful, and kind. The shop was immaculate, and the young fellow in the back, who handles the interiors, easily removed the seat and helped me get it back in. It was a lovely experience. Was highly impressed by their accommodating customer service and professional operation. Would not hesitate to use them in the future. read more

Thank you to Kenny and to Roger for their great work in fixing my damaged bumper. I have a 1999 MBZ cl500 that is my pride and joy. All though Kenny the service advisor thought that the parts might be a problem, he assured me that he could find some way to re-install the bumper. Roger who did the work, is a miracle worker and rebuilt the inside clips for the bumper so that it could be re-installed withou any new parts. I am very impressed and thankful to both of them and would highly recommend everyone to ask for Kenny when they need a someone who really cares about the customer. I could not be happier about the repair. read more

This is an excellent organization! Kenny was my point person for the repairs that were done on my 2018 Jeep Grand Cherokee. They are a preferred referral for my insurance company, and I could not be happier with the work done and the excellent customer service. The young lady at the front who handled the paperwork was also very efficient and was such a good representative of the company. read more

I just picked up my 2017 Kia Forte from Caliber Collision in Thousand Oaks, CA after road damage last week, when debris bounced off a truck in front of me and crashed into the front bumper and underside of my car. My insurance company was aligned with Caliber Collision and arranged for me to drop it off SAME day. Within a quick week and a half, I just returned to pick up my fully restored car. I'm feeling uplifted that it looks like it's brand new again. As an unexpected courtesy, they entirely detailed the car inside and out, so it looks new again! Additionally, their repair costs for an entirely new bumper, spoiler, and undercarriage liner replacement came in MUCH lower than I would've expected out of a premier repair shop. They had outstanding customer service, not only in the shop treating me like I was THE most important person to walk through their doors, but they gave me regular text updates throughout the entire process. Additionally, since they work closely with Enterprise Rent-A-Car, that picked me up from their shop and drove me to the nearby rental agency, but when I returned the rental car, I only had to drop it off at Caliber Collision and drive my own car straight home, without having to go back to Enterprise for any closeout paperwork. Caliber said they do everything they can to make the repair process as simple and convenient as possible for the client, and they certainly do. I highly recommend them, give them 10 out of a possible 5! read more

Caliber Collision - Brand new front bumper, spoiler, and undercarriage liner. - Body Shops Near Me - Thousand Oaks, California

See all

Caliber Collision in Thousand Oaks California guarantees their work and work completed by other Caliber Collision Centers. Their staff and management are professional and friendly. They return calls immediately and provide fast, good quality work. read more

Amazing experience here with Chris!! I needed my back bumper replaced after a minor fender bender & Chris made the experience smooth & easy. Even better, when I picked up my car, I was so surprised & grateful that they had also cleaned it on the outside & inside! Incredible service & attention to detail. Thank you Chris!! read more

Amazing! You deliver! Trent and Team Caliber go way above & beyond! Seamless, painless, and right back in action! Manager Trent puts customers first: Caliber delivers and guarantees 100% satisfaction! read more

I have used Caliber Thousand Oaks a few times now and have been very pleased with the the professionalism, work detail and courtesy I experienced. My most recent experience revolved around my having a run in with the bushes in the drive thru entryway at the Ventu Park In and Out burgers. I thought the marks on my car would not come out very easily, howev3r Fernando Diaz from Caliber told me he could probably buff out the damage and would be happy to do it. He did not charge me for this and I felt compelled to buy pizza for his team based on my incredible experience and his kindness. I will always recommend Caliber Thousand Oaks for the most in honest and complete professional work. read more

First let me say that they do an amazing job! I came here to see if I could get my underbelly fixed on my vehicle, Trenton was so accommodating and gave me an amazing price I couldn't beat nowhere else. It took some time for me to come back in due to traveling but the whole team was patient and understanding of my busy schedule. I finally was able to come back to start the repair and my car looked brand new!! I was very satisfied with the outcome. Not only are they very thorough they also care about their customers. Thank you caliber ! read more

High quality work. They did such a great job on the bodywork, the paint match and blend, and making sure all the hood and panel gaps were perfect. We were really impressed. Also everyone there was polite and professional. Thank you Kenny (I think he was the overall advisor), Trenton, who gave me a little extra touch up paint when I went back to tell them what a great job they did, and Jolene working up front. We're so glad we took the car there. NOTE: This was our first time using Caliber and we are not affiliated with them in any way. This is just an honest review from someone who's lived in T.O. for 25 years. read more

I'm conflicted writing a review because the staff and manager were very nice but car repairs can really be a headache, so it's worth helping someone else out. I took my Audi a4 here after being rear ended. Was told it would take less than 2 weeks. They finished a few days early but within the hour of picking it up I could see both the back emblems were crooked/ off center and a dent in the trunk was missed. The manager was very apologetic quick to try and right the wrong. I had to wait nearly a week to bring it back in for new emblems and an outsourced guy to fix the dent. To me, it was pretty embarrassing and inconvenient driving around knowing how ridiculous it looked for a week. I later noticed the trunk alignment wasn't perfect but was told it can't be 100% Other than needing to bring it back, they returned the car clean on the outside, but the inside was smudged with dust or dirt prints from hands by the window and shoes below when feet are dragged in. Carpet was clean though. There was a pen stain probably from someone's pocket that dragged on my leather seat. Luckily that came out with some scrubbing. Lastly, my license frame is now only held in by 2 screws on the bottom and I assume the top was glued? When I brought the car in, I had all 4. Audi plate frames are unnecessarily complicated but this is totally wrong and if the screw fasteners behind the frame were broken upon removal, then it should have been replaced or at least fixed appropriately. The 4 rings emblem is now straight but about half an inch too low The staff is kind and informative, maybe I just got unlucky with the work done. But I would feel a whole lot more terrible if it were coming directly out of my pocket. For over $6k, it should have been perfect and back to its original form. I'm glad it's all over and that it looks good now. I hope the work holds up. They have a great life time warranty policy. Side note: I also wish I could give 2.5 stars and not just 2 but I guess I don't get that option. read more

See all

My contractor backed into my Audi which I normally keep garaged. He hit the door squarely and pretty much destroyed it. As an Audi approved collision center I chose the T.O. location. Jason, my contact at this business has been nothing but professional, communicative and accommodating. I received regular automated text updates from the business along with in between calls from Jason as to what was going on. I've painted 3 custom cars in my day and I found the end result of my repair to be really top notch. The fit and finish of the door, the blending of the color with the original not damaged areas, no over-spray, fish-eyes or pterodactyls. When I picked up my car I found that the replaced door didn't consistently close completely with the same ease as the non damaged passenger door, Jason got me a rental at the shop's expense and they made some adjustments over a day or so. At pick up I still wasn't 100% sold that it was back to normal. Jason, had Greg ( A Mercedes tech) call me who encouraged me to bring the car back and have a different technician take a look at it. I appreciate both these guys going the extra mile even though inside they may be screaming. read more

Caliber Collision - nice work - Body Shops Near Me - Thousand Oaks, California

See all

Repairs to my Honda were phenomenal. Purchased the car used with some minor paint defects, in order to prevent the spread, I took my Honda to Caliber in Thousand Oaks. Very friendly staff, reasonable pricing (I did not want to use insurance) and had it back within that week. Will for sure be back for any of my bodywork needs! read more

I actually can not recall the two gentlemen's names that were helping me. Both of them are extremely personable and very helpful. I will definitely refer Caliber to friends. read more

Caliber Collision contacted me and resolved my issue in regards to the panel that was fixed and told me that they have corrected the employee that was not wearing a mask. read more

See all

I've dealt with three caliber collisions in the last 6 months and it's been a nightmare to say the least. Each time the car was returned It had new issues with the paint. Thousand Oaks has had my car twice in the last 3 months and still it was returned with runs , fish eyes and yellowing in the clear. I would not recommended this shop to anyone who cares about their vehicle....please do some research and look elsewhere. read more

Great service, professional staff, amazing work! Took my car in for damages, they had it ready in a matter of days and the car looks better than new! Good work everyone will recommend to all friends and family! read more

My 2006 Mustang was damaged on the passenger side front fender and door. Chris and his team had it back to me within a week, fully restored, and beautiful! Great job. Thanks you guys! read more

Brought my Audi S5 in for a minor collision. Car was done in about a week and looked like it had never been in an accident. Chris and the other service members did a great job. There was a minor mix up with an aftermarket trim piece but once they were notified they rectified the issue and were prompt on communicating. Would highly recommend going to Caliber. Overall 5 star experience. read more

Unfortunalty I have had to come back twice since my last review due to two other accidents, but per usual they made everything a breeze for me. Kenny, Trent and Ana are all so helpful and accommodating. I'm hoping I wont need any more repairs any time soon, but if I do I will leave it in the hands of Caliber Collision :) read more

Great experience -- Trisha was my service adviser. She kept me updated every step of the way. They fixed the damage to my fender -- looks like new. Highly recommend! read more

I had a problem with the local shop. When corporate heard about it, they had the local shop make it right. There are many Caliber Collision locations, but they all must answer to corporate. If the local shop causes issues, go directly to corporate. There you should get relief. read more

This was my second time using Caliber in Thousand Oaks. This time I used their online feature to take photo and get an initial estimate. I set an appointment and brought in my vehicle. Despite having an appointment and an email to confirm that I had an appointment at the Thousamd Oaks office, their receptionist assumed I was an idiot and attempted to reschedule me for a week, stating they were too busy. Luckily Jason overheard what was going on and stepped in and saw me right away. He was professional and responsive during the entire process. Our vehicle never looked better and was done 2 days early. I will definitely be back of the need arises. Hopefully receptionist gets a little more personable and realizes that corporate sets appointments as well. read more

Caliber Collision - Body Shops Near Me - Thousand Oaks, California

See all

Great experience from beginning to end. I brought my car in for a minor repair. Jason, the representative at Caliber, made it incredibly easy to drop off the car and they ended up repairing it two weeks ahead of schedule. Highly recommend Caliber! read more

My experience with this shop was definitely five star! They were amazing from the minute I checked my car in. The repair was beautiful and completed when promised. read more

We took our car in for repair of the front driver side. Some how they messed up the front alignmement. Back in it goes. The car comes back now a banging news. Now the strut is broken and has to be replaced.back to mechanics. Wouldn't go back read more

Brought my car to caliber after a auto accident recently. We were first quoted a week and then it changed to two. Eventually it ended up being about 3. The front of my vehicle needed to be painted and although the paint matches up there is orange peel texture all over the bumper and runs on paint where each panel meets. On top of that every time I now pull out of my driveway there are a good amount of water drips on the concrete. We followed up with a local mechanic who told us the air conditioning condenser was probably clogged which is interesting as that's something that was fixed in the shops repairs and was never an issue before. For the amount of time they kept the vehicle over their original quote you would think it would be returned in prime condition. Very unsatisfactory work. read more

These guys are the best!! I've been unfortunately rear-ended twice within the past 6 months and the people hear really helped with the whole process. This last time, multiple issues popped up and they were absolutely the saving graces: 1. the insurance insisted that I owed the deductible even though the adjuster said it would be waved. Sarah and Maria (I think that was her name!) spent 30-45 minutes with me on the phone trying to get it waived and it worked! 2. I live in west LA but work in TO so wanted to get my car back before Friday. Kenny worked his magic and somehow was able to finish it one day early. Amazing. 3. Unfortunately I had to get a rental car through hertz and I waited 40 minutes!'!! And no one came.....so one of the guys from Caliber were nice and gracious enough to drive me there. Amazing service, amazing people, and amazing job with the car. read more

Solid service that ended up being lower than the estimate. This was particularly nice as I was paying out of pocket vice an insurance claim. Chris was a solid service advisor. read more

I was referred to caliber by State Farm. I was involved in an accident and I took my car here from the beginning to the end Kenneth was extremely helpful. They brought me home after I was a nervous wreck because of the accident. And my car looks great! It was even done a day earlier. I definitely recommend the customer service is great. read more

I dropped in for an estimate for a minor bumper. Chris looked at the problem and provided a solution that avoided spending thousands of dollars on an extensive repair. This is the second time I have used this shop and both times I have been impressed with their courtesy, professionalism and honesty. read more

Jason was awesome! He was courteous, friendly, completed all repairs almost 1 week ahead of schedule, and kept me informed at every point in the process. He was very responsive and would always get back to me the same day. As a side note, Caliber does not offer any freebies (like discounts) for reviews, so none of these reviews were incentivized. read more

Trent and his team were awesome!! All of the body repairs were completed by the date promised. Trent kept me informed the whole time, letting me know everything was progressing along smoothly. Excellent Job!!! read more

Some jambroni decided that it would be killer if he backed into the front of car. I pretty much lost my mind, but the brahshaka took full responsibility. This is what led me to Caliber Collision. The experience was excellent, great communication each day via text message, courteous staff and the repair was exquisite. The whole process was looked over by staff member Kenny. Solid work team! 5.0 - Now going to an auto-body shop is like going to the dentist. I hope I never have to return, but if for some reason another jambroni decides to poke me...I'd return to have my car repaired at this location. read more

Had a small problem with my gas cover and Chris fixed it up real quick for me. Everyone is super nice and good customer service here.

We were referred to Caliber by Travelers Insurance after a collision that caused damage to our car. They did a fantastic job, repairing the damage, and our Estimator, Jason, was just super to work with, and made sure everything was well explained, transparent and answered every question. We really enjoyed working with him! Anyhow, We are so pleased with repair. Many thanks to Jason and the team at Caliber. read more

Caliber stepped up to ensure my car was done right. It took a little longer but the end result was worth it. We are happy with the final repairs. Thank you! read more