Unfortunately, I had to use this place but I'm so grateful that I did! Come to find out that this facility in Thousand Oaks, is one of the few place that specializes in repairing Land Rover vehicles. I met lead team member Jason Base. He was awesome, he kept his promise and these days keeping a promise is very hard to do. But Jason, was professional thru out my whole 16 Day experience! My vehicle was even out earlier than estimated.. If you're looking for an auto body shop that does excellent work and keep you informed during the process this is the place to go! Again, another plus is that they specializes in all Land Rover auto body repairs! Thanks, Jason for a very positive experience. Service: Body & Trim Great job! read more

Caliber Collision - Looking good! - Body Shops Near Me - Thousand Oaks, California

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I just called Caliber, spoke with a person named "Fernando" about getting my Mercedes fender repaired and painted under insurance. I had some questions about what the difference was between other body shops and Caliber when it comes to handling Mercedes Benz to other US cars. I asked where he's located approx. and he said he doesn't know because he's a new employee. He answered other basic questions I had. I then wanted to reset my appointment so he said OK, hold on. He came back on and said "he won't be able to meet or manage my expectations" so he will not be able to help me repair my car. A week later I called back and this time he said his name was now Trent when I asked him if he remembered the conversation. Why he had a different name this call is beyond me but he said he remembers conversation. I asked him why he can't meet my customer expectations he simply repeated "I feel we can't manage your expectations." I repeated my question 3-4 more times requesting specifically what details of his work will not meet my expectation. He replied each time with "I can't manage your expectations." He was unapologetic ... he simply would not say what aspects of his work are not able to meet my expectations as a customer. I get worried when a company is evasive and will not answer simple questions regarding "Meeting Customer Expectations" or lack confidence to excel at simple tasks such I had which was a fender replacement & paint it so that they reject business. read more

I was in a hit and run accident at the end of January which left myself and my car in a sticky situation. I had used caliber many year prior to this and when it was time to pick a shop and I saw them on my list I was happy and ready to go. The customer service there is top notch and they were able to get me in pretty quick. I worked with Kenny who was patient and helped explain everything that needed to be done and what my time frames were looking like. I knew with part delays it could take several weeks, I was able to get a rental, but Kenny made it a point to not only stay in contact but he gave me options for what kind of parts I wanted and went above and beyond calling local shops when a part we needed was backordered for WEEKS! Overall my repair took a little over 2 weeks. When I came for my pick up, Kenny had taken care of a busted light and had my car looking better than ever! Fast forward now, my car was garaged for several weeks after my repair due to me being out of town. When I came back I had noticed that a small area of paint on my front bumper looked a bit funky and after a few more days I noticed that it had split. I reached back out to caliber and spoke with Anna who got me in super fast to see the shops GM Trenton. Trenton came out and looked at the area I was talking about and with the paint being under warranty said that he would take care of it no issue. It is SO important to me to have genuine, authentic and reliable service and caliber just goes above and beyond. Trenton set me up to have my car in the shop while I'm out of town and has made sure that this process has been nothing but smooth for all parties. I cannot give enough praise to this business, seriously the place to go for all your car repair needs. read more

I went to Caliber Collision for repairs after my accident. Throughout the whole process Kenny kept me informed and solved any issues professionally and always with a positive attitude. He was knowledgeable and helpful. I had to return because of an oversight and again they handled everything quickly and professionally. I trust this place and would come back again. Thank you Kenny for making this a pleasant experience. read more

Caliber Collision - Just like new! - Body Shops Near Me - Thousand Oaks, California

I bought a new car and within the first 3 months it was rear-ended in a parking lot. I selected Caliber because it was recommended by my insurance company. After the repair to the rear of the car, I had some wind noise. Caliber found the source and fixed it better than new. There are so many technical details in autobody repair, Caliber provided master craftsmen work to resolve what was a tricky problem. They never shied away from helping me. I cannot recommend them more highly, because I have seen firsthand the deep knowledge and customer service they provide. I can't thank them enough. I have my new car back and I am over the moon. read more

Hands down the best body shop in the Conejo Valley! And Jason delivered my car to my home! I honestly don't want to NEED them again, but if I ever do, Caliber Collision is my first (and only) choice. read more

I leave my car in LA when I'm not there and of course somebody else used it and damaged the front molding under the bumper. Not having been to a body shop before I was of course nervous. Not only were the staff super nice and professional, they actually took my car and fixed it in about 15 minutes, which required popping the molding back in and also replacing screws that had been torn out. They then said, "no charge, it would take us more time to write the invoice than it took us to repair the car." Rare to find such nice and honest people, and I will definitely return should I face future issues. I'm just super impressed and relieved. read more

When my car was hit I took my car here and the staff couldn't be more condescending and rude. Specifically Jason. The quality of the repair was poor and they had my car for 2 months. They added additional damage, had to repaint previously undamaged portions because they scratched it while in the shop. They broke my gas flap, scratched my glass windows and promised delivery days numerous times and never followed through. I wouldn't recommend this place to anyone. I have issues I need fixed and I'm hesitant to bring it back for them to fix their mistakes because I have so little confidence and them and can't stand their customer service. read more

My Audi was recently repaired by Caliber Collision last week. Our service advisor Kenny Hazz was Awesome! This is the second time my car was repaired and both times service was exceptional. My car was repaired in less than a week to fix damage on my back bumper. I received a new bumper and my car looked good as new! I will definitely recommend Caliber Collision of Thousand Oaks to family & friends! read more

A small part had fallen off my car and after I purchased the part Caliber Collision painted and installed it free. They called me to let me know it would be ready. The color matched perfectly. I definitely recommend them for any of your body work. Kind and friendly staff. read more

I recently purchased a used Lexus. I took it to my mechanic to look it over and he told me that it had a lot of body damage, which really worried my. I stopped by Caliber at 4:50 on a Monday. Even though it was nearly closing time, Christopher Ruelas took 20 minutes looking over my car. He told me that the car did not have any significant damage, but a lot of small dings and dents. He then refused to take any kind of payment for his time. What a great guy, and a very honest company! I would strongly recommend them. read more

My car was hit in the front by a boulder and broke my front grill and cracked my windshield. Chris at caliber took great care of me and my car. He was very attentive and kept me updated on the whole process of getting my car fixed. If I had any questions I felt comfortable calling or texting him. My car came back looking brand new and I'm very happy with the job done. read more

My daughters BMW was involved in a fender bender while at the BMW dealer in Thousand Oaks. It took a couple weeks to get Insurance matters handled but once the claim was authorized Caliber Collision was the location we decided to take the Car. Jason Base was excellent, he handled the interaction between the insurance company and communicated on a regular basis with my daughter. Repairs & Paint to the vehicle were performed professionally and we are extremely satisfied with the finished product and total experience. I will recommend and continue to take any vehicle we have in the future to Caliber Collision. Andy P. Ramos President & C.E.O. Canaj, Inc. Dba. APR Roofing read more

I was rear ended last month and took my car to Caliber Collision in Thousand Oaks. My car had a lot of damage and I was informed it was going to be a "lengthy repair". Luckily, They were able to make all the repairs in record time, 13 days earlier than expected! Jason was extremely helpful and kept me updated with all progress. He even assisted in having my car delivered to me when it was completed and have my rental taken back for me! What service! My car looks good as new again! Thank you Caliber and team for all your help, especially Jason! I'd definitely recommend to anyone who is in need of repairs. read more

A piece of my bumper was ripped off in a car wash and my issue wasn't covered by insurance, so it was up to me to find the right place to fix my car and I am so glad I chose this Caliber Collision! Cindy was SO helpful and quick to take care of me while answering every question and concern I had, she made sure I was completely satisfied with my car and the whole process was smooth and professional from start to finish. My car came back looking PERFECT!! I couldn't have had a better experience with these awesome people up at the Thousand Oaks location. 10/10 will be back if I ever need repairs done again! Thanks again guys! read more

Caliber Collision - Body Shops Near Me - Thousand Oaks, California

Customer service isn't dead after all! Caliber Collision really delivered and restored my faith in good old fashioned customer service overall. Kenny, Trenton and the entire team there were helpful, communicative and they went above and beyond to make the repair process much easier for me. Thank you so much for getting me back in my car within 7 business days, much sooner than expected! read more

when the undercarriage shield on my car spontaneously detached from under my car on the freeway I was in need of repair. Took the car to caliber and they were able to quote me a price for the part and order it ahead. When the price of the part ended up coming in under the original quote they used the payment already made to complete the repairs. All in all a very positive experience. read more

Jason took great care of us by communicating with us every step of the way. Very professional and you can tell he takes pride in his work. Overall, the work performed was excellent and I would highly recommend this location! Thank you for your help in fixing our car Jason! read more

Wow! Jason went above and beyond with the repair of my vehicle. For real, unparalleled service! Car came back clean, fixed and much prettier than just fixing repairs! Highly recommend. read more

Great customer service I pulled up and someone came out and met me right away. I have never had that anywhere I have lived. My insurance recommended this location and I had them do the work and it looked great. Thanks read more

Christian and his team really helped me out when I scraped up the side of my car. I did a real number on it. Christian was kind, attentive, efficient and communicated great. Any time I had a question, he was there to answer. And he put up with my constant checking in :) The side of my car is like new. I am so grateful they were able to fix this for me. Also, the front desk ladies were wonderful as well as the other team members I interacted with. Thank you so much! I would recommend you to my friends and family and come back if I ever have any issues in the future ( hopefully I will not.. haha). read more

I definitely recommend Caliber collision on Thousand Oaks. I had a very pleasant experience with Trenton. I was recommended to this place by my insurance company Progressive after being involved in car accident. The process of getting the parts and my car back took about 2 and a half weeks which was pretty quick in my opinion. During the process I was being kept up to date by Trenton he was very professional from beginning to end. Car came out great looks brand new they even did a nice detail wash at the end. Definitely recommend this location if your ever unfortunate enough to get in a car accident read more

the absolute best, they got my lil honda fixed right before christmas which is before the initial estimated date & left it looking better than before lol. they were all so sweet and kind from the two ladies at the front desk, the tall guy w facial hair who checked up on me when picking up my car, & kenny ! they really care for their clients and work. 100/10!!! read more

Had a little back side scrape on my car from a parking lot and the local car dealer recommended Caliber. I live quite a distance away but I trusted their recommendation. Glad they did. The work was done relatively quickly in a few days and now looks flawless -- almost better than before the car was hit! Also, they did a much needed thorough interior and exterior wash so I picked up the car better than ever and was happy. Everything was super convenient from check-in and pick-up. They were also easy to work with getting me into and out of a rental car. I really liked what little I saw of the facilities. It's a big complex and has a great reputation. Why take a car to a lesser shop even to save and be disappointed forever with the results. Hope to not have vehicle body damage any time in the near or distant future but will definitely drag any vehicle needing it to Caliber. read more

Hi. My name is Christian and I had to get my car repaired and my dealer told me to go to Caliber Collision. I was so happy I was referred to such an amazing place. They said my car wouldn't be ready until the 10th and today it is ready! And Jason did a fabulous job on the car. He held my hand step by step informing me by text how the process is going. Also, Jason handled trading at my house for my car and the rental. Full service business. I'm not going Anywhere but Caliber Collision in my future. Makes being in an accident not so hard. Thanks Jason! read more

My son had an auto accident, and the other party carried Geico insurance. They sent us to Caliber Collision to handle the repairs. I was absolutely blown away by how easy they made the entire process. My son had already sent photos of the damage online. When I arrived they were expecting me. They promptly verified the damages and the repairs they were going to do. They had a rental car all ready for me. They asked me how often I wanted to be updated of their progress. And then before I left they gave me a bag of popcorn! They did keep me apprised of their progress; and the repairs were completed early. Again, they were waiting for me when I arrived to pick up the car. Before I left we reviewed the repairs -- which I must say far exceeded my expectations. Also they cleaned the car. They even handled returning the rental car to Enterprise (since I arrived after business hours). My son was really impressed with the repairs: the car looked like new. And I was so impressed with the whole experience. This is my new favorite auto body repair shop. Unfortunately I forgot the names of most of the wonderful people who work at Caliber Collision in TO. I know there was Monica, and I think Jason. I don't remember the other names, but to all of you who work there, thank you, you were all excellent! read more

Thank you Caliber Collision! We couldn't be happier with the work done to repair our Ford F-250 rear bumper. Special thanks to Jason Base and Christian who also helped out. They were knowledgeable, helpful, easy to talk to, friendly and got the job done really quick. We've had some rough experiences with Body Shops in the past, this was not one of them. We will definitely recommend this Caliber Collision location to any of our friends that need body work done. Best, Jake and Lindsay read more

My experience at Caliber Collision of thousand oaks was a peace of mind! My 2018 Mercedes was backed into and my front bumper and hood was ripped off on a corner, I was super bummed and nervous as to what shop to take my vehicle. They are Mercedes certified and their team did an amazing job ! (only took them 2 weeks) Kenny was super professional and the biggest sweetheart. For the people on here who gave them bad reviews, you either have shitty insurance or you need common sense, if your car is a total wreck its obvious your car will be in the shop for DAYS. ;) read more

This auto shop did everything wrong on my car. From the start of customer service and keeping me updated. Kenneth rushed me or sounded annoyed anytime I spoke. He did not hear me out with my concerns. When I picked up my car it appeared okay, and then I had to go back two times in one day. They left broken pieces on my car and didn't change them. I told Keneth my door closed weird and he blamed it on the incline. Took my car to get some wrap done on it, to find out my door is on crooked. The paint job done has trash on it, and like mentioned before I still have broken pieces on my car. Took my car to another body shop to get a second opinion, to hear that they ripped me off. They said they placed new items on my car or changed them when they weren't. I know to get my car fixed again, at least two weeks. They could have easily made things right with me, I went twice in one day. All Kenneth did was rush me and disregard everything I had to say. read more

My car was rear ended and I took it to Caliber Collision to fix it. I had a technician Jason which he did an amazing job with great communication, customer service and most importantly honesty. I totally recommend Caliber Collision to fix your car and return it to you better than when I dropped it off. Most importantly, ASK for JASON!!! read more

I was given 3 shops to consider per my insurance co. This shop was my choice. Disappointment on my first experience with them occurred the minute I was assigned and interacted with the man assigned to examine my vehicle. In an attempt to explain my vehicle dents and scratches, he practically called me a liar by saying one part of my claim "was not part of the damage." I was immediately insulted. Because i am a senior female I am not stupid. He treated me with utmost disrespect. I told him had my husband been with me, he would not have implied I'm a liar. Unfortunately he is dead and because I'm old and alone, it does not mean im stupid and deserve to be disrespected. The Clark had a superiority demeanor and walked away. I called my insurance and changed assignment to a respectful business. While I understand this body shop world is mostly male dominated, it does not mean we women are stupid. I will never go there again and forever will tell my friends and acquaintances my terrible experience. read more

I had a great experience at Caliber Collision! They repairing my damage earlier than they had approximated it would be ready! Jason was extremely communicative and kind. Thank you! read more

Took my car a second time first time I was not happy but I gave them a second chance Trent was their to assist me and he went far and beyond his professionalism is unamatched. Thank you once again you earned a customer for life. read more

Go. See. Jason!!!! He's the best! He took every call I made. I never once left a voicemail for him to call me back. He answered every question I had. He listened to every concern I had including asking for my car to be done Sooner rather than later and he got it back to me two days early than scheduled. His customer service was top notch regardless. But especially during Covid, he really went above and beyond. He let me know that with the pandemic there could be delays getting parts. I lucked out, no delays. But I appreciated him being up front with everything since day one. Thank you Jason! Thank you Caliber. read more

After a minor parking lot fender-bender, Caliber was referred to me by my insurance company. I called and was able to schedule an appointment the next day. My service advisor was Jason. I got the car back within the scheduled time frame; it was returned washed and the repair work was flawless. Would highly recommend! read more

We would first like to star by thanking Eduardo Santoyo and Fernando D. as both of them did an impeccable job in repairing my grey mazda. Along with the attentiveness and kindness if the staff my experience at Caliber Collision was great read more

I brought my car to Thousand Oaks Caliber to have it repaired post collision after having a good experience with Caliber in Santa Clarita. I have been disappointed with the lack of customer service and communication from Fernando during the initial repair. Today, I have confirmed what I suspected- my vehicle was not repaired correctly to begin with. My outer tie rod was replaced but not my inner tie rod. Another shop diagnosed this for me. I was hearing noises that were not there pre-collision and feeling more play in my wheel as well. I am giving this location a chance to make things right even though I am extremely apprehensive to take my vehicle back to this shop knowing they have failed to repair my car correctly the first time. Will be updating upon vehicle completion. The only reason why I am giving them a second chance is because Trenton has been a true gem throughout this process- trying his best to make things right. This would be one star if it wasn't for him. Now let's make this right Caliber! read more

Rep Trent was great and was really attentive to our Vehicle after having a previous bad experience with the job itself a few weeks ago from another accident. We were a little nervous to bring it back after getting rear ended again but we decided to give this place a second chance since the issue was fixed the first time. He also helped us the first time so he remembered us and made sure we had a better second service experience with the job the car techs did . Really happy with the outcome this time . read more

I 100% recommend Caliber! Jason handled our case and he did a great job from start to finish. He handled everything and explained it all so that we felt comfortable. read more

Work was fast and the manager was nice enough to meet me to pick up my car on Saturday when they are normally closed.