I had my Sequoia repaired this week. I am unable to get my vehicle back from them because the person who gave me a ride when dropping it off is barfing and can't help me out. My husband died two months ago, normally he would have helped me. My daughter works in San Diego and doesn't get home until after they close. They aren't open on Saturday. I offered to pay them online and asked one of their employees to drive my car the five miles to my house. They said they can't do that. They said they were short staffed. I won't go to Caliber Collision again. Sorry - you lost my business. LuAnn Kemble read more

Great communication and my car looked great! Definitely recommend! They also offer a ride home too.

I've had my 1st generation BRZed fixed here they did an awesome job on my back bumper and matching the paint with my car they did a grate job.. Thank you for your awesome work.. read more

I had an amazing experience with this company. Jessica was extremely professional, friendly, and knowledgeable when it came to assisting me. I highly recommend seeking out Jessica when it comes to your collision needs. read more

Very professional and had my car ready by the time they said it would be ready. Did an excellent job on my bumper. Hopefully won't need their service again but if needed this is the shop I'm going to read more

Just sat in the lobby for 10 minutes while the receptionist sat silent on the phone. Visible to two other offices with people looking at me. Then she says "we're pretty busy right now" (meanwhile I'm the only person here in the lobby), "can we schedule you to come back". No thanks I'll go somewhere that wants to fix my car and run a business. read more

Front end dmg from road debris. This place was extremely helpful, fast and the customer service was amazing. Delightful to be around. Will def use them again if needed. read more

Got into a hit and run rear end accident unfortunately. Had my car towed to caliber and from the start they were wonderful dealing with me frantic about not having a car and needing to know asap when it would be fixed and if it was evenfixable. Zach was the estimator assigned to my car and they couldn't have picked a better person! Im difficult and I am the first to admit that I am... and he not only kept us informed multiple times a week, he went above and beyond and cleaned my car inside and out before I got it back. It was finished sooner than the projected date and he was very thorough on what needed to be done, what was done and why certain things needed to be done that I had no idea about but he explained it in the best way and I learned a lot about my own car and how it was made. Would 110% recommend this place especially Zachary! Thank you for getting my car back to perfect shape and making sure it was safe and reliable again! read more

My service advisor Tony M. made the repair estimate go a lot smoother than I expected as I've never been involved in a hit and run, or any accident for that matter, which relieved my stress quite a bit since dealing with this incident. He explained step by step how the process works and assured me, as I've confirmed through my insurance, that everything will be taken care of promptly and I knew what to exactly what to expect after finishing our conversation. So far everything is going according to plan and will update with pictures once the repair is completed. Thank you Tony and Caliber collision for the stress free process, it's very much appreciated. read more

I'm in disbelief with how smooth this went! I picked up my car today and it looks brand new. Thank you everyone here at caliber collision, you've made my life so much easier. Tony was very on top of it giving me updates, I can't tell you how great everyone was here. Thank you guys, I'll forever recommend you. read more

I've come to this location a couple times even though I have one that's closer to me, I prefer to drive a little further just for the man Zach. He has been on point with his service every time I've gone and makes dealing with these situations a lot less stressful. We need more people like Zach in the customer service industry because these days they are far and few in between. Thank you again to Zach! Give this man a promotion or something read more

Service was great as always. Extremely dependable. Zach was my service advisor, he takes care of me every time!

When our son got rear ended, we told our insurance company that we wanted to go with caliber collision because we have previously taken our cars there for repairs. We are always welcomed with a big smile and they make us feel comfortable. The staff is very knowledgeable, professional and care for customer satisfaction. I would recommend them to anyone that is looking for an honest and reliable collision repair shop. read more

I recently brought my car here to get body work done and I could not have been more impressed with the customer service. Highly recommend caliber collision off of Jefferson. Thank you again to everyone in the office for making this a smooth process. read more

I had a bad day, my car was wrecked. Caliber was not only professional but also respectful. I will recommend and continue to be a customer. Thank you Jessica and thank you Caliber read more

Michael was excellent! Very helpful and polite. Thanks again for the service of quality. See you soon! Appreciate the hard-work again. Highly recommended. read more

I have been doing business for 20 years at different locations. I took my car into the Temecula shop and Lindsey was amazing. My "claims" were not easy but she made all aspects of the inspection and paperwork seamless. I feel that my car is, again, in capable hands. The personalized touch at the Temecula store is appreciated. I have NO doubt that the repairs will be perfect. And I have 3 separate claims for one visit. I was unlucky with people hitting me and either leaving the scene or not leaving their information:( Thank you Caliber Collision Temecula read more

Our event hapebed 2 days before Christmas and YES Caliber Collision was the only one that accepted an appointment. PRECISION Collision on Benton Rd wouldnt even listen to my story. Mark was our estimator and updated the work regularly and responded to every queries. The pick up took 2 seconds . Great job Mitzi. Mark and Mitzi were very personable and made me feel important. Even before the completion of tje job I knew they earned my business and will be referring you guys to friends ,family and FB!!!! read more

I dropped my car with Mark @Caliber, Temecula, and he helped me feel relieved and very comfortable leaving my car in his hands! Thanks again to Mark, and all at Caliber for their great communication and hard work! read more

I took my car in to caliber Collision because my car was rear ended and I'm so glad that i did. I was referred by a friend to ask for Tommy and he totally took care of me and my car. Everything was taken care of down to getting a shuttle to enterprise i didn't have to do one thing. Tommy gave the best customer service and fully communicated with me the entire time my car was there being fixed to make sure I wasn't left in the dark. I can't recommend caliber and Tommy enough. I wish i took a before photo but i only have the after but it looks like brand new! read more

Caliber Collision - Body Shops Near Me - Temecula, California

Caliber collision Temecula did an outstanding job on my Mazda cx5. Looks brand new. Tiffany made sure everything went smoothly and made sure all my concerns and questions were laid to rest -- more than once. Hope her boss gives her a raise -- she earned it! Thank again Tiffany for a job well done. read more

The only person at Caliber Collision that was anywhere close to being friendly was an employee working on a vehicle. To date, I still haven't heard anything on an estimate from Caliber Collision or Tiffany who did the estimate on my vehicle. No introduction, or welcoming gesture from Tiffany. No phone call; just a simple "I'll email you your estimate later today" That was May 15th. I was looking for some body work and a complete paint job on my truck. I wouldn't recommended them to anyone looking to get some work done. Not with attitudes like Tiffany's. Think about it Caliber, without the customers, you won't have a business. You need big time work on customer service. read more

Thank you to all at Caliber Collision in Temecula, especially Mark Mrsola ! Mark checked in with us by phone multiple times each of the three weeks that our car was being serviced for a full update on how the process was going and what was being currently worked on. It was so great to receive these calls and be able to ask questions - really eased our nerves. Caliber also set up auto texts for updates which was nice and they handled everything seamlessly with our insurance. We can't say enough about their level of customer service support - our car looks amazing! read more

Went to Caliber to help us with rodent damage in my dad's car. They are the choice of our insurance carrier. They chose well! Kim kept us informed at every step and assured us that everything had to meet our satisfaction and they would make anything right if it didn't. Shortly after we took the car home, the battery went dead. I thought it was just because my dad left the overhead light on, but I called Caliber anyway. Kim told us to bring it in and they checked it over to make sure it wasn't something else. Good news! It WAS just the dome light that took the battery down. Everything else was fine and they made sure it was!! That's service! That's going the extra mile! That's Caliber! read more

Horrible service. Promises never kept. Customer drives over to pick up vehicle and work is not complete. That which has been completed per their standards is a sloppy mess. I have been back too many times for for errors they have made with sloppy workmanship. Currently I am waiting for a call back as to when I can return my vehicle for yet another overlooked mistake . Recently received a call to set up date to return,. the day of I received a call to cancel because non of the vendors' workers showed up for work that day. So I am still waiting!, Still waiting! read more

Thank you Kimberly for providing excellent customer service. Kimberly provided great communication with frequent updates on the progress of my auto repair, and took the fear out of a stressful situation. Awesome team. My Nissan looked great. Caliber Collision provided extra care of my automobile. They went above and beyond. Kimberly you definitely deserve a raise! Thank you, thank you! read more

Been using caliber collision in Temecula/Murrieta for 20+ years. Now I stop in for a simple estimate and was told by appointment only and have to wait 3 weeks. Seriously. Not sure I will come back. read more

Really thought they would be good. They were not. All I wanted was a repair estimate. Was told it would be emailed. Never got it. Went in the next day and was told the estimator was out of the office. No offer of a second estimate. Nothing. Very unsatisfactory. read more

They took care of my Lexus spot on, all repairs done on time, as promised (which is very rare in this business). Jessica took care of my unfortunate issue from day one, called me every day on updates and developments. I mean, this wasn't a major job, just a front bumper replacement and light adjustment, but Im a very satisfied customer . Thank you! read more

Temecula location. Terrible customer service, started wirh Anthony yelling my last name like i was in boot camp, umm Hello, we are the Only customers there. went quckly downhill from there, estimator Anthony literally getting aggressively in my face saying "did I say that, did I say that!?!?" after i told him three times to keep his voice to a professional level of intensity. And... I'm the customer? No way, i didn't get up this morning to be abused by this little person. Went to Murrieta location, Night and Day! read more

Had my car repaired at the Jefferson location, was told that all of their work was under warranty. One of the parts that was installed flew off while driving on the freeway. I make a phone call and was told to come in, dealt with the repair supervisor named Daniel, was told my part would be ordered. Now, was told by the team and management (Jessica) that it's not the company's responsibility and they'll help me order another one. They invalidated my claim based on a personal management veiwpoint, stating "that doesn't normally happen." Unfortunately they have tainted any reference I could give to them. And god forbid I get rear ended again, I will not be taking any personal vehicles here. read more

Caliber Collision did an amazing job! Always keeping us updated. Very professional! The repair was done in a very timely manner. Will go there for and body repair read more

My car came out looking worse than before it went in. I think someone crashed it there. Not trustworthy.

Brought two of my cars there after two separate accidents. They do a good job at the major end items. First car, rear bumper was pushed in after I got rear ended. Second was the rear driver side fender and door. As I stated, they do the job at the major items that can be easily seen. But where they lack is in attention to details. Both times they left areas where the paint was chipped. Both times I mentioned it during the walk through and both times it got over looked. Both times I received an apology and that I would receive a call to correct to problem and I never got a call back. read more

I was hit just 12 weeks after getting a brand new shiny black van. I was so worried about getting a quality repair that I actually yanked my van from another shop and had it transferred to caliber. (Due to the positive reviews). I have to say I am so incredibly happy that I took it to caliber. Jessica and kat kept me informed via text almost everyday. It was such a pleasant experience that it's almost too good to be true! I would highly highly recommend that u take ur troubles to caliber in Temecula!!! read more

My vehicle was made new again after an accident. Zach kept me informed during every step in the process. After I got the car back, I noticed that the bumper had popped loose, so I took it in without an appointment. He explained to me why he thought the bumper came loose (I must have hit a curb) and even though he was in no obligation to make the repair, he bolted and clipped the bumper back into place and sent me on my way. Excellent service! read more

I took my old car to Caliber in San Diego and it was great. My recent experience in Temecula, was not so good. I took my car in for an estimate, they took pictures, I filled out the paperwork and the guy said he would email me the estimate that evening or in the morning, this was on a Wednesday. The following Monday I still had not received anything so I called and spoke to a woman who couldn't find any record of me or my car. She took down my number and said she would call back after she spoke to people. That was a week and a half ago and no call back, no response. Today I will take my car to a different shop after wasting 3 weeks now with them. read more

Want to thank Luis and team who worked on my car. Was really worried my car was not going to be the same after a minor crash, but they got it looking brand new. This company was easy to work with, and everyone I enter acted with was friendly. I will definitely recommend this place to friends if they are ever in a similar situation. read more

Bad experience. I took my car in here to fix the front of my car from an accident, and it turned out horrible. It took much longer than they said. The shop kept trying to get more money than the repair should have taken, and the insurance knew it was to much, so my car was stuck there until they could reach a deal. Then, when I finally came to pick it up, it was a horrible job. I had to take it back twice just to finish off the body work and get it done right. I won't be coming back here. Update: Hello, I appreciate your comment. But I DID have my car done at your shop, and its under my mothers name. I appreciate your concern, but its done now. read more

This place fixed my Honda Pilot perfectly. Customer service is the best, and they finished 5 days early. Tommy was very knowledgeable and helpful. Maria at the front desk was very nice too. Glad my insurance company suggested them, it was all quick and easy. Thanks again! read more