I finally got a day off and stopped by the new body shop in Surprise to see about getting an estimate. They seemed so disappointed that I did not have an appointment that they didn't even ask to schedule one and sent me packing. Very disappointed with their customer service, I guess business is good. Dave S. read more

I recently had a shopping cart (I think) scratch the side of my car in a parking lot. I stopped by Caliber Collision and dealt with Jerry Castellano. He had the shop buff out the scratches while I waited!! I asked to pay him and he said there was no charge!! That's the kind of service I'll remember when I need something else done in the future. read more

I desperately needed to get my side passenger mirror replaced. After months of calling different body shops I was about to give up until I drove into Caliber Collision's parking lot, my mirror was fixed the same day. I want thank Isiah for his prompt and courteous service. read more

My car needed body work/repair due to front end collision. Steven Chavez was the estimator and he did a fantastic job of keeping me informed on progress. Steven explained the repair in language I could understand w/o being condescending or making fun of my limited auto knowledge. The front desk lady was equally helpful, explaining insurance process and letting me know Enterprise would shuttle me back/forth with no extra charge. Today's environment is challenging, yet Caliber Collision did their best to complete the repair timely. Most important, the repair, including a special paint scheme, was exceptional. read more

We were in a fender bender and needed some body work done on our car. Caliber Collision did an excellent job on the repairs. Everyone there was professional and friendly. Our service advisor, Jeffery Sutton was great. read more

Excellent service! Dropped off my Dodge Charger to have the passenger front and back door repaired from a side-swipe. I also had to rims resurfaced as the side-swipe damaged two of my $2500 rims. They did an excellent job and the rims are perfect! Thank you Caliber Collision! read more

Great experience from beginning to end. I was able to get a same day appointment to get my bumper replaced through my insurance. They completed the job within 24 hours. I was able to get my rental from there which made it so easy! A true one stop shop. I was kept updated frequently via phone and text. I will be switching insurance companies soon and I made they work through caliber, in case I ever needed! The finished product was amazing read more

Let me take a moment and praise my recent experience with the Geico Express Service at Caliber Collision. Like most people dealing with this service I was recently in an auto accident.. Previous experiences dealing with insurance companies taught me one thing, this was going to be a headache to say the least. I sat down and filed with Geico using the online claims services. I quickly completed the process, thinking the whole time "This cannot be this easy", and headed to lunch. No more than 20 minutes later I was on the phone with a Geico agent. He clarified a few details and informed me I qualified for the Geico Express repair program. He then gave me address of the nearest one and set up an appointment for me for the next morning with Caliber Collison. Less than 24 hours after the accident the accident, my truck was in the shop, I had a rental truck and I couldn't believe it was this painless. The Geico adjuster and the collision center representative, Jason Fisher were in touch with me during the entire repair process and even sent photos of the work being performed. I picked up my truck this morning, one week after the accident, and I could not be happier with the experience. Any trepidation I had at the beginning of the process was completely relived. Its sucks to be in an accident and turn your vehicle over for repair but the entire process made it an almost a pleasant experience. Thank you to everybody involved, Brice Hooper the adjuster, Caliber Collision and Jason Fisher for making this such a painless experience. Thank you again for all your help! read more

So, read the reviews and most seems positive, so I decided to call to schedule the estimate and repairs to my vehicle. They cannot get me an estimate or an appt for an estimate until Friday, today is Monday ..... then, they will not be able to do the repairs for a couple weeks, YES .... WEEKS !!! Needless to say, I will be looking elsewhere for repairs to my vehicle. read more

One of the few car repair places I would trust to go above and beyond my expectations, and also make sure that my needs are always met. It a pleasure working with Tim, Lisa, and Paul. Thank you! Will be back again whenever I need car help. read more

I had the unfortunate need for a second repair on my Jeep in six months. The first was not my fault, the second the open tailgate into the garage door!!! Both times I had an excellent experience working with George Gardner and the repair done by Caliber Collision. I highly recommend the quality and service here to anyone requiring their services. ALSO, as other comments detail, you should make "an appointment". The six times that I was there for the initial appointment, for the drop off and then the return pickup, the office was always busy. So schedule your time and their time and enjoy their excellent service. read more

If you're ever in an accident that requires repairs to your vehicle this is the place to go. David our Geico rep was there to handle all the paperwork. Jason from Caliber collision was nothing short of amazing. My mom and I had not been involved in an auto accident for at least 40 years and had no idea what to expect. Jason walked us through the entire process so there were no surprises. He also kept us informed through out the entire time the car was in the shop. The car looked brand new when we got it back and the entire process was absolutely painless. read more

I chose this shop because it was on the recommended/ gauranteed list through our insurance company. We've had horrible luck with other shops in the past so we thought we'd give them a try and we are SO glad we did! Calling to schedule the apt was a breeze and I was able to bring my car in that same day! They gave me an estimated time of about 10 days to complete the work. Throughout those 10 days I received 3 different calls on the progress of my vehicle informing me that they were still on track and what exactly was being done at that time. My vehicle was ready on time as promised! Not only did they do an incredible job, but their work was flawless and Dakota, our service tech was a pleasure to work with. If I had any questions he was there to answer them professionally and in a timely matter. When I picked up my vehicle, Kathy (Cathy?) was there to check me out, go over what was done to my vehicle and explain the lifetime (as long as I own the vehicle) gaurantee/warranty on the work they did. Everyone was so kind and we couldn't be happier with this whole experience. Thank you Caliber Collision!!!! read more

The flowery language on their website stated about how they do such a great job that it restores the rhythm of their customers lives . I was really surprised by the response I got when I went there. No mention on their website of not being able to give an estimate unless you had a preset appointment. No customers in the lobby so I wonder what the person that's in charge of giving estimates was doing. Didn't restore the rhythm of my life and says something about their business philosophy. Wouldn't recommend them and I won't be back. read more

I was extremely impressed with Caliber Collision. I was referred to them by my insurance company after a bath tub flew out of a trailer and hit my truck while driving on the freeway. I scheduled an appointment to have my vehicle looked at and everyone was friendly and professional. They communicated with me throughout the process of the estimate and repairs keeping me updated on the progress. The repairs were finished in less time than originally estimated and my truck looks great. No corners were cut and the attention to detail was impressive. I would definitely use them in the future if the need arises. read more

When it comes to insurance and auto repair I am usually very unhappy. Caliber Collision and specifically, Chuck and George did an unbelievable job for my wife and I. We brought our Nissan convertible Z in for a top repair and I can tell you that we are extremely pleased with the customer service and the job that was done to repair our convertible top. I would highly recommend Caliber Collision located on Bell Rd in Surprise Arizona to anyone looking for quality, value and great customer service. read more

January 26, 2018 I had a shopping cart scratch on my 2500 Ram. Caliber was able to buff it out, saving my original paint. They didn't charge me for the buff! I'm very happy with Caliber Collision and Geico Insurance! read more

Had my car repaired at Caliber and I couldn't be more happy with the work. Lindsay took great care of me. She made sure I was aware of the process the whole time and when I got my car back it was earlier than I was told it would be. I have dealt with collision centers in the past and the experience was not very pleasant. I am pleased to know that they are not all the same. I will never have any of my vehicles repaired anywhere else. If you are looking for a reliable, trustworthy place that knows what they are doing this is it. Go in and see Lindsay, you won't be disappointed. read more

Great service! Robert Garcia was truly a pleasure to work with. He was very polite and professional. Robert is a lovely asset to the company. Thank you again! Sandra Molina read more

Awesome work and more than willing to help out. Will definitely be going back if I have to in the future.

Stopped in to get an estimate for some work I needed on my Jeep and the lady at the front seemed irritated that I didn't have an appointment. She told me that they do estimates free of charge but all of her appointments were full. She never even asked if I wanted to make an appointment. I've never been to a body shop that required an appointment to get an estimate. Apparently she is the only person in that building that can give an estimate, or at least that's the way she made it seem. She acted like they were too good for my business. For all I know they may be the best in the business but they are not touching my Jeep. I'll be using one of the other companies that graciously made time for a potential customer. read more

Had a repair done here because of a Geico claim.. Next time I will seek my own shop to do the work instead of using a shop recommended by the other insurance company. Repair is okay but it could have been better. Obviously since they are a shop recommended by the insurance company of the person responsible they cut corners where they can. read more

I had such a great experience with Caliber Collision!!! My car looks fantastic! I am so happy with how the repairs turned out, looks like I was never in an accident. I would highly recommend this body shop. read more

We took our truck here to get the door fixed after a break in. Our insurance chose the place and we were very pleased with this location and company! George kept us informed of the progress every step of the way and our truck looked amazing when we picked it up. They went above and beyond to take care of us and it was very much appreciated in a rough time. read more

Geico referred me to Caliber as a preferred repair shop. The attention to detail and consistent communication keeping me posted about repair status was exemplary. Brought car home and noted the auto lock on drivers door with FOB in my pocket no longer worked. Called and spoke with the manager and we arranged to have it looked at this morning. Less than 30 minutes later the door works fine and they even installed a new headlamp housing I had purchased on my own. Bottom line is that the customer service and expert technical service have been wonderful through the stressful process of having my car repaired back to the rythym of my life. Thanks you guys. read more

Had an appointment with Zac! He was very polite, thorough & efficient. Very pleased with the service at this body shop location.

They are fantastic! Very friendly and actually took the time to look at my vehicle. Zach was great and very helpful! Thank you!

I just had my car repaired here. Outstanding customer service from everyone, from the first time I called to the end. A very special thank you to Robert for always keeping me informed along the way and caring how my car turned out. Thank you to Courtney at the front desk for smiling on the phone every time I called. Everyone at the company made it an easy process even including the rental car experience. You have a great office and an outstanding crew. Oh! and great job from the repair crew too! read more

Had to get a rental for my vehicle in the shop for a week. This store is great - friendly, quick and attentive staff. Was in and out with a vehicle and out and returned to my vehicle at the shop expeditiously. Thanks! Nice to have an Enterprise in Surprise with a complete fleet. read more

Very poor service from this company!! I went to get an insurance estimate and their estimator Lindsay decides on her own without permission to clean off damage caused by the person who hit me. First she has no right to do anything to my vehicle without permission and this also affects other quotes I would obtain of the damages. The manager is called to express our concern about this matter, he was very dismissive and said nobody else needed to give an estimate because the insurance company covering damages would just accept their quote for the repairs. So much for having the choice of where you go. Steer clear of this poor service and if they do inspect your vehicle watch them so they dont do anything because they felt like it. They completely lost my business before the insurance company has a chance to cut a check! Two thumbs down here read more

Very professional, gave a detailed estimate. Their service advisor, Linsey Noland. was a class act. She answered all our questions and kept us up dated on the progress of our repairs. At the conclusion Linsey reviewed our repairs and walked us thru the work that was done, being a former tool and die engineer in the automotive industry, I was impressed with the quality of workmanship on the fit up and the paint. I would highly recommended Caliber Collision to family and friends. read more

Best experience ever! My car got hit in a parking lot while I was doing some holiday shopping, needless to say I was not happy when I noticed. I decided to schedule an estimate at the new body shop in Surprise. The staff was great! They were very friendly, explained everything thoroughly, and got my car in for repairs promptly. Not only was I kept informed the whole way through but my car looks AMAZING!!!! Thank you to everyone who worked on my car and you have a customer for life! read more

I needed work on my 2016 Chrysler 200 from an accident that involved my passenger doors and USAA recommended that i get my repairs here. I had my front passenger door replaced as well as an axel replacement. They worked pretty quick but I'm sure it was due to the fact that I had a road trip in a few weeks or so. I got my vehicle back and they were sure that everything was good to go. I get on the road only about 25 miles and my tire pressure system comes on. I air up the tire and everything is good but the light still shows, I then found out my passenger window is crazy obnoxious when rolling down and up, the passenger door speaker is fuzzy, and it's hard to close at times. But they swore everything was perfect. If you're in a hurry to get on the road I probably wouldn't recommend you get your work done here. read more

My husband was involved in a fender bender and our car was towed to Caliber Collision. Our experience with Caliber was absolutely fabulous from beginning to end! We received a call from George Gardner telling us our car had arrived and asked us to come to Caliber Collision, which we did. He went over the vehicle with us and assured us he would keep us informed. Boy did he! He called us every day to let us know the progress of our repairs and it only took 4 days! We really could not believe it! George was fantastic, the work on our vehicle was fantastic, and the fast service was crazy great! We have been telling everyone about this business! read more

Caliber impressed me as the most unethical company I have dealt with in years. The estimate Caliber gave me was so padded with unnecessary parts it was laughable. When I questioned them and asked to see them, they had trouble locating them. In one case two of them tried to locate a crack in a $1500 part but neither could. They wanted to replace the entire tail pipe when even the decorative chrome piece on the end of the muffler didn't have the dust disturbed. It was a rear end hit -- how can the entire tailpipe need replacing if the end of the muffler wasn't hit? I went to the Mercedes dealer and asked where they went.The new estimate was less than half of the Caliber estimate. In addition, Caliber had based their estimate on used parts - the new body shop used all new. I am guessing that Caliber expects insurance to pay the bill so why not make a lot more by billing for work they aren't doing. And we wonder why insurance rates are so high! Thank God for local businessmen that take pride in their work and have integrity to give a fair price. Caliber seems to buy out good companies, rebrand them and make them into mediocre operations that obviously make their bucks overcharging. read more

My experience with Caliber Collision was outstanding! I got into an accident in November of 2018 and just got around to fixing it due to being a college student not living at home & paying her own bills. I read great reviews and knew I would bring my car here! Jerry was the person taking care of my car and he made this experience so easy for me. He told me my promise date was about 2 and a half weeks away and that was expected! I had family come into town and had no other way to pick them up from the airport so I begged Jerry to have my car done almost a WEEK ahead of schedule and somehow someway, Jerry made it happen! He was so awesome to work with and was so helpful at answering questions as well as making me feel at ease while my car was being fixed (it had $4k worth of damage to fix). If I need anything, they will forever be my go to! Highly highly recommend! My car is like brand new and has never run better! Thank you Caliber Collision & special thank you to Jerry! read more

Poor to average customer service from arrival to finished product. Incomplete or careless tear down prior to repair led to incomplete original estimate submitted to USAA (note: I never received a copy of the original even through Caliber told USAA that I did.) Incomplete teardown led to having me come in to pickup vehicle and then having to tell them that the vehicle was not completely repaired. Then Caliber sent the vehicle to an independent shop to affect final repairs which they could not do; and, they ultimately might have caused additional damage. Caliber at this point sent the vehicle to the appropriate dealership which took another 4 weeks to repair it correctly. While the vehicle was at the dealership I never received a status report from Caliber; but, finally after finding which dealership had my vehicle coordinated with them as I had to fly in from Wyoming to pick up the repaired vehicle. All in all a very poor experience, which in the long run probably cost my insurance company additional monies and me the aggravation of dealing with poor customer service. read more

I'm not the person that gives reviews so hopefully that shows something for this awesome company, this is my first review ever written. I was scared of flaky business and just a check for my car but that all went away as soon as I met Jerry. Jerry is an awesome dude and said to me, "we'll take care of you, I hate writting out checks on vehicles and I will do my very best for you." I am extremely satisfied with the service provided by all the team members of Caliber Collision including Jerry. Everyone was professional and super friendly, and I had constant updates and texts from Jerry throughout the progress on my car and the work is truly phenomenal. They took amazing care of my baby and even painted undamaged areas of my car to match the newly painted parts. The rental was amazing as well! Thank you so much Jerry, Caliber Collision, and Enterprise for the amazing work, excellent customer service, and amazing rental that I was in near tears when I had to return it. I highly recommend Caliber Collision for their hard back bone work, trustworthiness, and service. I hope all collision shops are run exactly like Caliber Collision. 5 stars out of 5! read more