I had a great experience with Caliber Collision on Hancock St.! The entire team was amazing, especially Luis. He took the time to walk me through a couple of different options and was able to buff the damage out of my vehicle, saving me from a much more extensive repair. I didn't have an appointment, but they were incredibly accommodating and were able to get me in and out quickly. The customer service, professionalism, and willingness to help really stood out. I highly recommend Caliber Collision on Hancock St. to friends and family. Thank you, Luis and the entire team, for taking such great care of me! read more

In 2017, I'd had my previous Audi repaired at a different Caliber location after I was rear ended on the 405. Ugh! That repair experience was a good one, so when I had a little fender bender on 2/21 with my current Q3, I brought it over to the Caliber location on Hancock Street because it is very close to where I live. Nadia and the rest of the team were very helpful and the repairs were scheduled to take about two weeks. The original estimate went up by about $1,000 once they took the vehicle apart, which if I was paying out of pocket would have given me heart palpitations. Thankfully, insurance is taking care of everything except my $500 deductible. However, I'm sure this incident will come back to haunt me when my insurance comes up for renewal soon, but that is another story. My vehicle was done on time as promised. When I got it back, I noticed that the driver's side door was making a noise, and so I brought it back to Caliber. They noted that the door wasn't aligned correctly and they fixed the issue. My car looks great now, and I'm so glad that it is back to normal. I did have one other issue that I brought to Caliber's attention, and they remedied the situation without an issue. Overall, this was a good experience after an unfortunate and annoying accident. Everyone at Caliber did their best to ensure that this was a positive experience. Thanks, Caliber! read more

Caliber Collision - The before photo - Body Shops Near Me - San Diego, California

Wonderful service from start to finish! Excellent customer service, communication and repairs. Would recommend to anyone and will be back for all future auto repairs. Thanks for making it so easy! read more

This place is awesome! I've used them in the past when I've had major body damage from a car accident. This time I had minor body damage (I ripped off a plastic door panel after I misjudged getting out of a tight parking space...not my finest moment.) I stopped in hoping they could help me out like they had in the past. Fidel and Daniel were able to pop on the panel back on in the time it took me to make a coffee. I will always come here for any body damage. Highly recommend this place! read more

Caliber Collision - Body Shops Near Me - San Diego, California

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I recently incurred some minor cosmetic damage to my vehicle on the right side front bumper. As I evaluated my options, I took my car to different auto body shops for estimates. I'm sure glad I made the trip to this Caliber Collison location. Fidel was amazing! He was upfront and transparent; I asked him his advice on how I should address this damage. Instead of trying to sell me on a high cost repair with minimal overall benefit, he instead offered to buff out the scratch at no cost! Fidel listened to my concerns, told me the truth, and I know that if I have an issue in the future, I will be going to this location. It was reassuring to see that there are still good honest folks out there in the business, thanks again Fidel! read more

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We had a fender bender a while we was out, the weather was bad but caliber collision came in clutch to solve the issue we was facing.

Caliber took care of my needs when i had a small fender bender on my Cutlass Supreme. Great communication from start to end of my claim and my car looks even better now than when it was new. Highly recommend this location for your repairs! read more

All repairs were completed quickly and efficiently. The advisor kept me to to date with all repairs.

I needed some bodywork and paint on the doors of my Civic and was impressed by how quick and efficient the process was. Fidel Cortez and his team have a really good program in place and went the extra mile to ensure that I was completely happy. read more

Couldn't be happier with outcome of how the car , the service was top quality fast and very professional, I highly recommend coming here for repairs ! The staff is very knowledgeable and friendly. Thank you Cynthia ! read more

Great shop, helpful staff and good prices. They got me back on the road in no time Thank you guys. I recommends this shop!! read more

Very helpful and accommodating. I've dealt with them 3 times. Always extremely satisfied. Great attention to detail. Also, seemed to keep costs down when possible. read more

Outstanding! I brought my car in for a paint job from an accident. Customer Service has been amazing. I was treated a valued customer. They did an excellent job on my car. I am really happy with their service and performance. They are truly professionals at what they do. I would highly recommend. read more

Melinda helped me out when I brought in my car for a minor, cosmetic issue. She explained the process of what would happen if my car was to be dropped off, as it would be shipped off to the European car site. Looking at the issue of my car, she mentioned that she might be able to get her staff to quickly buff it out, and they did. They did an amazing job! They saved me a lot of time and headache and I really appreciate Melinda, Alex, & Fredie. If I ever have another issue with either of my cars, I will take it to Caliber! read more

Caliber Collision - Fredie - Body Shops Near Me - San Diego, California

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I tried to get my vehicle repaired here after an accident. I do not recommend this place. I think they may be too big for their own good. Certainly too big to provide good service. After weeks of back and forth with them they gave an absurdly high estimate to the Insurance provider without ever talking to me about planned work or options. Was so high insurance wanted to total the vehicle. I manged to get it to another shop who did a fantastic job for thousands under what Calliber wanted to pay. Two months later I get a call saying they want to send me to collections for fees I was never presented from when they did the estimate. When I called to pay I let them know the vehicle wasn't totaled and another shop was able to do the repair for well under what they wanted. I was told "Yes, are rates are very high" Even if your insurance is footing the bill avoid these guys at all costs. read more

Customer service was excellent, and the team was friendly and helpful. I will definitely be recommending the shop to family and friends.

Someone hit my car, insurance directed me here. Efficient, timely, great customer service, great workmanship. Luis worked on my car kept me in the loop the whole time, car was returned to me clean and perfectly fixed. Hopefully I never have to go back but if my car ever takes a hit again I know where I'll send it. read more

After my accident, I was understandably stressed. Caliber Collision quickly put my mind at ease. Antonio and Luis were incredibly helpful and reassuring throughout the entire process. They really went the extra mile. Amazing customer service! Highly recommend! read more

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I want to acknowledge the positive experience I recently had at Caliber Collision. I took my Volvo xc40 there for an estimate to repair some scratches on the front fender. Paying out of pocket, I was grateful to receive two options for the repair (one was more extensive/expensive, the other more affordable but still an excellent option). Everyone I interacted with (the receptionist, the manager Luis, and the tech who ended up completing the work) was courteous and professional. I'm very satisfied with the repair, and I highly recommend Caliber Collision on Hancock. read more

Nadia was so patient and helpful guiding me through every step of my car fiasco, and Luis offered the friendliest service even when I showed up unannounced before their regular hours (whoops, sorry!!!) I'll definitely call on them next time I need help. And thank you to Sal for installing my new battery!! read more

Ivan and the team were always so helpful, clear, honest, quick, and empathetic! As well as the lady at the front desk! Would 100% recommend this location to any friend or loved one. read more

As all of the one star reviews say stay away from this place! Louise is as shady as they come...he took $4k cash from me and told me he could take care of my repairs under the table. I only went to him because I was referred to him by a friend that said he hooked them up without any paperwork. All he does now is dodge my texts so I have to put it out there like this now. I hope he get what he deserves. I don't want lip service from the corporate office and to waste my time I just want my money back! read more

Initially, I was very impressed by the friendly service and assurance that my car would be repaired quickly. The major issue was that my driver's side mirror was hit, so it was warped and hard to see through. The location manager happened to check me in and I had him sit in the car to see the issue which he agreed he could see, and would not have understood unless he looked at it. Apparently the protocol for repairing a mirror or any part is to keep as many of the old parts as possible and only install new (used in this case) items as required. The message somehow did not reach the technician that my mirror was damaged, so they put the existing damaged mirror into a used casing and sent me home. When I called to tell them it didn't look right, I got the typical "mansplaining" attitude that women often get when dealing with auto repairs. The person I spoke to was in charge of my case but apparently not the technician. He basically gave me the impression that he didn't believe there was a problem with the mirror, and suggested that maybe Hyundai had a recall on their mirrors. I explained that the other one had been fine until it was hit and i questioned whether it had been replaced. I ended up having to call the manager to talk to him about it and he told me to bring it back in. I made an appointment because I don't have much free time during the day, and when I got there he wasn't there. Apparently they had made the appointment without telling him. So I had to reschedule and come back a third time. At that point they were able to put the old mirror into the used casing that is now on my car and it works. I still don't understand why I wasn't provided a new part when it was all covered by insurance, (the insurance of the person who hit my car was already increased by $100 a month). Again, if this had gone right I would've been giving a stellar review because they were very nice. However their lack of communication cost me a lot of extra time, frustration, and a few weeks of driving around with a really dangerous mirror. At this point I probably would not recommend going there, unfortunately. read more

whatever you do, do not take your vehicle here! find another shop! they will hold your vehicle hostage and blame it on others

DO NOT USE THIS LOCATION!!!! My car was in an accident, insurance had me take it to caliber. I brought it to caliber and they did the body work, I went to pick it up and my AC system was making a loud popping/knocking noise. (My AC system worked completely fine before the accident. No weird sounds, no temperature issues. Never had an issue) So I take it back to caliber and tell the girl in the office. She comes outside and takes a look at it and basically is like "uhh that's weird. Well the technician who fixed your car isn't here. I can have the apprentice look at it!" At this point I'm tell her they need to fix it. She calls me back a few days later and tells me che technicians at caliber couldn't even figure out what the issue was even though they caused it. They said they replaced a part and it still doesn't work. They think it's my condenser/coils now, but they won't touch it because it's not near where my car was hit. Even though it was completely fine before!!! So I call insurance and tell them all this and they say okay let's have the dealership double check this body shops work, let's get a 2nd diagnosis. So I went to pick my car up now suddenly the popping/cracking noises are gone, but now it's just blowing hot air, doesn't get cold. So I ask them what happened because they told me they couldn't fix the issue? The issue was the popping/cracks coming from the AC when I turn it on. There was no air flow at all when it was popping/cracking. So you told me you couldn't fix the problem, and yet now the popping/cracking is gone but there's no cold air. You completely changed what the issue was and lied. You stopped the popping but you clearly did something else in the process because now it's not getting cold! They told me they can't fix it but then make a whole separate issue out of it. I told you the issue was popping/cracking with zero air flow before. You told me you couldn't fix that. So you tampered with it, lied to me about not fixing it, and then created a whole separate issue of now it won't get cold. So I finally take it to a reliable dealership and on the way there, I kid you not...it gets worse.A piece of my car literally came flying off as I'm about to get onto the freeway to go to the dealership. Didn't even make it a mile away from the body shop without something going wrong. The new wheel well cover came loose and came flying under my car, scraping the freshly new painted bumper and breaking some plastic clips that hold it as well. I brought my car back to them, for the 3rd time now, to have them fix their mistakes again. Cannot believe this happened. You can't make this up. So I tell my insurance about this whole situation and they call the shop. The shop tells insurance the part came flying off because I "bottom my car out" what an absolute joke! I've had my car for 9 years, I know how to drive it and I don't drive crazy over bumps/potholes whatever it may be. I'm literally taking my car from the body shop to the dealership to have them fix all your mistakes, and you accuse me of bottoming out my car. The section of road I was on didnt even have any parts where I could've scraped! Just goes to show how unprofessional they are. Instead of taking pride in their work and admitting when they did something wrong, they literally blame me for it. I took my car to the dealership after to have them double check everything, and the dealership found the repair shop drained my AC and didn't recharge it (even though they billed the insurance and said they did!) This location is horrible, they can't even correctly repair a car. They will damage your car and then leave you with pieces falling off it. DO NOT GO HERE, I REPEAT, DO NOT GO HERE read more

*Post repair update below* Super fast estimate! I 100% recommend Christian! 10 minutes in and out, with an explanation! Best service ever! I will be bringing my brand new truck here for repair. *Repair* Within 6 days of my repair appointment, I had my truck back! That's incredibly quicker than average as parts are extremely hard to find right now. My truck looks brand new! Christian kept me well informed (even though I called/emailed more than a few times ). He was beyond kind and understanding. Christian emailed me pictures of the completed repair prior to pick-up. I was so happy to have my truck back to her original condition I brought breakfast for the whole crew. Thank you guys! You turned a nightmare into a very pleasant experience. I 110% recommend this shop, and only this shop. Pics are before and after repair. read more

Caliber Collision - After - Body Shops Near Me - San Diego, California

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I would give 0 stars if I could. I was told I would get biweekly updates on Tuesday and Thursday, not only was this not the case but I had to call them multiple times over multiple days after being promised I would be called back in 1) a few minutes, 2) once the supervisor gets off the phone, 3) once the relevant employee drops off a car elsewhere. Never was the case. Originally I was told I can pick up my car on one day, then was told that "most likely" they will try to have me be able to pick it up THIRTEEN DAYS LATER. Unacceptable and huge waste of time. After all of this, I was told my car was ready for pickup and BEFORE dropping off the car I was told I could drop it off with an endorsed check from the Insurance of the individual who hit ME, and the two parties handle the difference in pay from there. When I call to pick up, I am told that in fact, I cannot pick up my READY CAR because I need to wait for the second insurance check which is an ADDITIONAL 10-14 BUSINESS DAYS. Why lie and tell people one thing just to HOLD THE VICTIM's CAR FROM BEING PICKED UP WHEN THEY ARE NOT THE PARTY RESPONSIBLE FOR PAYING, THEY ARE JUST THE ONE WHO GOT REAR ENDED! Beyond unprofessional and horrible communication and unorganized office. DO NOT RECOMMEND!!!!!!!! Pick any other Caliber & if you are told that you can move your car to this location to expedite the process DO NOT ALLOW IT unless you want to be wasting your time trying to track any progress and work on clueing pieces together yourself when you are left in the dark THE ENTIRE PROCESS!!!! And then to be told that you cannot pick up your car once it is ready DESPITE BEING TOLD YOU WOULD BE ABLE TO ORIGINALLY, beyond unprofessional. read more

Great communication and excellent workmanship and it was awesome that it was ready before the promised date !!

I had the most wonderful experience with Caliber. They were timely, kind and responsive. They kept me up to date with the status of my vehicle and made the process smooth and seamless. Best repair service I have ever had. Nadia at the front desk and Malinda the rep were wonderful. Would come back in a heartbeat and they also collaborated and communicated with my insurance making the process even better for me as well!!! Would recommend to anybody who needs vehicle repairs! Not to mention they fixed my vehicle even faster than estimated :) read more

Hands down the worst car repair I've ever worked with. My car was returned with my full tank of gas siphoned and a dead battery. They told me they have a lot of issues with crime from surrounding areas so pretty frequently cars get messed with and parts get stolen off cars in the lot. My gas nozzle can only be opened my key so I'm going to assume that it was one of the employees. On top of that my new battery was dead and they wouldn't replace it. If my car insurance recommended this place after an accident why wouldn't you return my car in working condition. Once I reached out to my insurance they immediately handled it. Caliber wanted me to buy a new one from them. Once I looked at the repairs they made, they put a door handle on my car that didn't even match the other 4 so I had to come back to have them replace it with a matching one. Fast forward a year later, the handle breaks. I come in two weeks ago for them to repair it. I haven't heard a thing from them so I reached out today & no one has any record of repair and nothings been ordered or anything. I'd probably have better luck if I tried to work on my car myself with literally no experience. They don't care about customer service at all. read more

Malinda was amazing! She streamlined my check in process and told me step by step on what to expect. They offer complimentary coffee/tea and have a great area to wait that is clean. Highly recommend! read more

My car was dropped off Sept 11, 2023 for repair. When it was dropped off the technician gave an estimate of 10-15 days for all repairs to be completed and said he would call to give an update on the vehicle an the repairs that were needed once they removed the parts to inspect it more closely. I never got a call back. Due to my workload at work and having a busy mom schedule I didn't call back right away either... I figured the work was being completed. My insurance was covering the cost of the repair so no approval request was needed. A week later, once I got a chance to follow up, I called. I had not heard back from the shop since I dropped my vehicle. I was told they hadn't started the inspection yet but again the technician reassured the work would likely be done within the original time estimate. A week went by and I was expecting to be able to pick up my vehicle. Again, at no point did I get a call from the shop. I called to see if my car was ready for pickup. At that point they told me my car was totaled. I could not believe my car had been at the shop for over two weeks and it was just then that I was told my car was totaled. (The cost of the repairs would be more than the value of the vehicle.) I let my technician Donovan know it was unacceptable that my car had been in the shop for two weeks and it was only then i was informed of this. He was apologetic and said the person working my car had left the job and he was left trying to manage a lot of cases. To cut the review shorter, today is 11-Oct and my car is currently still in the shop. The insurance portion had to be processed and that itself was a whole ordeal. I won't go into details regarding that since the way Caliber handle the situation didn't change. Not once did they ever call me to provide any update, for every step that needed to be taken, no action was taken until I reached out. I'm baffled how this shop runs their business. I understand things happen that are outside of the control of a shop like an employee quitting. I can give the benefit of the doubt for some of the timeline and case management, however a whole month of not providing updates and dragging out every step is unacceptable. read more

If I could give them zero stars I would. The lack of communication, their lack of knowledge in the office, and their lack of Willingness to do anything really is why I am giving them a zero rating. After dealing with them for 2 months with no communication and my car just sitting there, I honestly don't have the energy to write out an explanation however I think it is needed to inform Everyone of how they operate and I will do it when the storm has passed. My experience coincides with a couple of other reviews, it seems to be a pattern with the center. Keep in mind at one point their reviews were outstanding with several high remarks, however that was over a year ago. All of the current reviews are all horrible and they are all posted recently. read more

Amazing customer service from Trevor! I've had 3 car repairs done here and each experience has been better than the last. Thank you guys! read more

Caliber Collision - Body Shops Near Me - San Diego, California

I had a rental, without insurance, and scraped a parking pilelon which left a nasty paint scrape and Herbert took it completely off in less than 5 minutes!!! And they didn't even charge me! What a wonderful place full of guys who really know what service means!! Thanks read more

Just thought I would put out there that I got an estimate with Malinda and she was absolutely wonderful, very kind, welcoming and was able to answer every question I asked, thanks caliber for a great experience! read more

I consider myself a reasonably patient person, however I should've went with my gut to go to another body shop instead. I don't like to give negative reviews. If you have read any of my reviews you can see that I focus on the positive aspects of a business. Caliber Collision has had my car since before Halloween and it's now almost Thanksgiving! I didn't think my car would take this long to get repaired. With the amount of time they have had my car, when I go to pick it up it, my expectations of their work will be very high. On a positive note, BJ, the gentleman that I have been working with at Caliber, I believe has done his best to try to help the process move along. I'm giving him some grace because I know what it is like to have people angry or upset with me when it's beyond my control. Most likely it's not his fault that my car is being pushed back to get repaired. He is not the one making these decisions to push my car to the end of the line of cars waiting to be repaired. As with all businesses it has to do with money and my car repair is pretty straightforward and simple, therefore I keep getting the run around. You would think they would get the easiest repairs done and out of the way. read more

After a fender bender, I needed the rear bumper of my Toyota Yaris replaced. Caliber Collision worked closely with my insurance agency (Geico), provided me with a quote, and was able to get me in for repairs right away. On top of fixing the bumper, Caliber also cleaned my car inside and out, and waxed it. I've gotten more compliments on my car this week than when I first bought it. In addition to the above, I worked with Fidel, who offered to glue down the loose edges of my front bumper for no extra cost. Overall, I was very impressed with the speed and quality of my repairs, and thought that the staff went above and beyond to help me. I would definitely recommend this location. read more

Donovan is the person to talk to. My car was there for 3 months and he stayed in communication every step of the way. Regardless of my overall experience, he was the one to leave an overall positive impression. read more

David Leyva , Service advisor David took care of my car immediately. He pointed out another problem with my vehicle. I came in the next day and he took care of everything for me. The best service advisor there at caliber collision. read more